Resident Services Manager Resume Samples

A Resident Services Manager is accountable for taking charge of the assigned property or apartment or building and condominiums. To make the life of residents simple, these managers undertake a variety of services that are seen listed on the Resident Services Manager Resume as – investigating documents, maintaining the building by overseeing repair and maintenance work, leasing empty apartments, placing ads using right tools; scheduling appointments with buyers and tenants; verifying the financial background of the applicant; ensuring safe disposal of waste, maintaining landscaping and swimming pools; and checking the security protocols.

The job applicants for this post are expected to embrace a degree in real estate or the like and as well possess the following crucial skills – working experience preferably in the same line; solid knowledge of housing rules and regulations; strong networking skills; and familiarity with real estate business working conditions and operations.

 

Resident Services Manager Resume example

Resident Services Manager Resume

Summary : To obtain a Community Manager position with a customer and employee focused company, Minimum three years experience in property management or related business operations.

Skills : Spanish, Event Management, Social Media, Google Docs, Salesforce, POS, Talent Booking, Microsoft Office, Office Management, Public Relations.

Description :

    1. Established linkages with agencies and service providers in the community who will provide direct services to residents.
    2. Worked and consulted with residents, Property Managers and the Siler Resident Management Corporation to ensure understanding of the needs of and appropriate service delivery to residents.
    3. Provided general case management which includes intake, education (services available and application procedures) and referrals of residents to service providers in the general community.
    4. Developed and Maintained a Resource Directory for Residents.
    5. Monitored the ongoing provision of services from community agencies to make sure that they are appropriate for the needs of the households; and keep the case management and provider agency current with the progress of the individual.
    6. Oversaw all accounting and auditing responsibilities with attention to detail.
    7. Accurately used property management software and conducts various audits in a timely fashion.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Liberal Arts


Sr. Resident Services Manager Resume

Summary : To obtain a Medical Office job opportunity within the Medical Field, applying costumer services and administrative management experience that gained over the years; while in the process of achieving Health Information Management Degree with the specialization on Clinical Data Coding.

Skills : Microsoft, Spanish Speaker.

Description :

    1. Completed call-backs on all service request within.
    2. Developed, produced and coordinated resident communications.
    3. Organized and coordinated resident functions.
    4. Evaluated the appearance and overall curb appeal, landscape, office environment and vacancies.
    5. Reviewed the Curtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary, and ensuring the leasing office is secured for the evening.
    6. Checked the answering services throughout the day for messages, and return calls as nec- essary.
    7. Completed all leasing paperwork.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate


Jr. Resident Services Manager Resume

Objective : To obtain a challenging position that will utilize skills and experiences to provide personal and professional growth and allow to provide quality services to the organization and to mentor and develop others.

Skills : Microsoft Office, Management.

Description :

    1. Managed Resident Services with seven staff under me: chaplain, case manager, security, and floor supervisors.
    2. Provided counsel, case management, and life coaching for our residents.
    3. Attended a manager's meeting with fellow managers as well as a meeting with staff.
    4. purchased orders and staff scheduling) Development of training programs to motivate employees to meet quality standards Orchestrating staff .
    5. Oversaw the Renewal process, including ensuring goals pertaining to effective rent increases and retention percentages were met.
    6. Planned resident events and programs to increase community engagement and resident satisfaction.
    7. Partnered with marketing and leasing strategies for both current and prospective residents.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Administration

Resident Services Manager III Resume

Summary : Over 10 years' experience in customer service and working within the multi-family industry currently looking to attach to a highly reputable company that allows utilizing the skills that attained over many years of service.

Skills : Revit, Autocad, GIS, Adobe Design Suite, Business Development, Property Management, Grant Writing, Microsoft Office, Social Media Marketing.

Description :

    1. Identified, assessed, selected, developed and maintained referral partnership relationships with local service resource agencies that effectively assist residents to achieve their life opportunities objectives.
    2. Provided supportive linkages between residents and referral agency staff when residents or agencies request assistance.
    3. Worked with the property management team when a resident is identified as being in jeopardy of eviction and offer linkages and referral support to the resident to positively and quickly rectify the situation.
    4. Established resident services program targets.
    5. Consistently tracked and measured program target progress.
    6. Regularly reported program outcomes to both internal and external stakeholders.
    7. Analyzed and utilized outcomes data as the basis for continuous program improvement.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Resident Services Manager II Resume

Summary : To work in a place where can make a difference in people's lives, Collected revenue from rental and miscellaneous expenses Close each month with.05% or less in delinquency Oversee all collections of move out with 0%. In charge of creating activities for dietary department with the residents -aide in hiring and firing employees, making sure that they get through .

Skills : Microsoft Office, Windows, EMAR, SERNER.

Description :

    1. Managed all Health and Wellness staff; oversee the care of Assisted Living residents.
    2. Managed a team of 20-25 employees, scheduling of all employees to meet the needs of Assisted Living Residents 24/7.
    3. Hired, trained, and managed all caregivers and Nursing staff for assisted living residents.
    4. Reported to PCP as needed.
    5. Wrote P&P as needed and Maintain compliance with all state regulations.
    6. Met with family members as needed.
    7. Maintained required CEU's at all times.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
AL Managers Lisc. In Managment

Resident Services Manager I Resume

Summary : To obtain a job in property management in order to demonstrate strengths and abilities, as well as learn and grow in this thriving field.

Skills : OneSite, Yardi, Microsoft Office.

Description :

    1. Provided and maintained resident and guarantor satisfaction.
    2. Responded to prospective and current residents and guarantors about accounts, billing, and property services in a polite and professional manner.
    3. Managed resident staff to perform daily functions in a timely and correct manner.
    4. Assigned tenants, transfers, move-ins, and move-outs utilizing OneSite.
    5. Make sure all vacant apartments are move-in ready for any potential qualifying tenants.
    6. Completed daily occupancy and delinquency reports - maintaining fewer than 2% each month.
    7. Entered leasing charges and utility chargers to each tenants account.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

Assistant Resident Services Manager Resume

Summary : To obtain a position using all aspects of well-rounded operational, employee training, and resident services skills by employing experience in resident retention, advertisement/marketing, sales, leasing, collections/data record keeping, telemarketing, community relations networking and in accordance with company policies and procedures, Credit Reporting Act, Fair Housing and all other applicable Federal and State laws and company policies and goals, thereby promoting maximum occupancy and revenue growth.

Skills : Operations Management, Budgeting, Management.

Description :

    1. Handled all of the accounting function at the property including but not limited to rent collection, bank deposits, accounts payables to include coding and entering invoices, balancing student accounts, updating applicant and lease information, handling payments and credits, making balanced daily deposits, producing and balancing month end reports, assisting Leasing & Marketing Manager and Community Manager with leasing statistics, managing all late payments and accounts receivable.
    2. Produced move out statements in accordance with regulations.
    3. Produced quarterly Rent Roll Audits.
    4. Assisted in the development of the office staff.
    5. Maintained a highly interactive approach with residents and assist in problem resolution to ensure customer satisfaction and retention of residents Collect rent and maintain an acceptable level of delinquencies.
    6. Produced late notices, distributed late notices and processed fees, moved residents in and out of the system and maintain the records in the software.
    7. Acted as the Leasing and Marketing Manager for three months upon the position becoming vacant.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
B.A. In Criminal Justice Studies

Associate Resident Services Manager Resume

Objective : Energetic and Experienced Social Worker with excellent communication and organizational skills. Works effectively in collaborative settings comprised of diversity and creativity. Efficiently manages multiple tasks simultaneously. Skilled at resolving complicated issues utilizing self-taught and professional techniques.

Skills : Organizational, Verbal, Written, And Communcation ; Individual, Couples, And Family Counseling.

Description :

    1. Managed a staff of 11, which consists of professionals, residents of PHA, youth program assistants, office clerk.
    2. Created a positive environment for the staff to work in as well as provide sound advice when the employee needed guidance and understanding of the policies, procedures and regulations of the Housing Authority.
    3. Represented every month at the Board of Director's meeting which included preparing reports.
    4. Acted as a community representative for the Housing Authority.
    5. Established numerous relationships within the social services industry to provide better programs, activities and resources for over 4,000 residents.
    6. Facilitated, created and managed programs that would assist the families of the Housing Authority to become more successful in their everyday living conditions.
    7. Worked with the National Neighborhood Association to learn about better housing opportunities for the residents.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MSW

Assistant Resident Services Manager I Resume

Summary : Seeking a position where strong personal drive, high productivity, and well developed communication skills are desired along with the opportunity to develop and cultivate long-term customer relationships.

Skills : First Aid Cpr Food Safety Med Tech Certified Food Managment Certified.

Description :

    1. Responsible for admitting and discharging residents.
    2. Assisted the head director when it came to interviews, hiring, and firing of staff.
    3. Sent doctors orders to pharmacies for residents.
    4. Helped staff in teaching to pass medication to residents in a timely manner according to doctors orders.
    5. Interacted to resident families n doctors on care plans.
    6. and interacting to solve family and staff issues.
    7. Used Assisting with teaching staff and giving residents mediations.
    8. Worked alongside maintenance team and vendors.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

Resident Services Manager Resume

Summary : A Administrator and, or Operations position in an organization seeking an exemplary record of overseeing daily operations while making recommendations for process improvements, efficient budget management skills, a passion for meeting/exceeding the expectations of internal clients and potential customers, a focused approach to problem solving, a positive team-oriented demeanor, and the ability to successfully manage multiple departments and projects.

Skills : Accounting, Excel, Quickbooks, Payroll Accounting, Word, Cost Accounting.

Description :

    1. Oversaw the timely collection of rent & other misc.
    2. Prepared month end pre-close financial reporting.
    3. Assisted with development and supervision of staff.
    4. Ensured confidentiality, Maintain a professional work environment, assist with daily operations of the property and regular inspections of the community.
    5. In charged of creating activities for dietary department with the residents -aide in hiring and firing employees, making sure that they get through.
    6. Coordinated placements, move in documents and files.
    7. Trained the new staff in all aspects of our community including on-site and e-site.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
English