A Residential Concierge is a real estate professional who assists tenants in a condo complex. Essential roles and responsibilities relating to the post are listed on the Residential Concierge Resume as – handling requests from community residents, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, handling the marketing of residential communities; handling repair and maintenance tasks, and undertaking responsibility for administrative tasks as needed.
While the job duties may vary based on the size and type of the property or building, the needed skills are common and include the following – property management skills, networking skills, the ability to solve problems, selling skills, effective communication and negotiation skills, and knowledge of relevant software. Employers choose resumes that display a degree in building management, although, even a high school diploma along with work experience is accepted too.
Headline : A highly motivated Residential Concierge professional with a record of accomplishment spanning more than ten years. Recognized as a results-oriented and solution-focused individual. Organized, detail-oriented with customer service and retail banking experience. Areas of strength include Proficiency in Microsoft Office Payroll/QuickBooks.
Skills : Script/Cursive Hand Writing, Room/Display Staging, Familiar With Microsoft Outlook/Word And GoConcierge, Drive Vehicles With A Manual Transmission, Different Styles Of Dance, Tumbling.
Description :
Greeted residents and guests upon arrival.
Assisted residents with restaurant reservations.
Found and secured tickets to various events and functions.
Arranged dry cleaning, deliveries, personal services, etc.
Monitored and secured access to the building by verifying and/or announcing all guests, contractors, etc.
Accepted and signed for package/furniture deliveries.
Set up housekeeping services for residents.
Experience
5-7 Years
Level
Junior
Education
MS
Residential Concierge Resume
Headline : To establish a long-term career in a company where I may utilize my Residential Concierge professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Hospitality, Spanish And French Conversational Abilities.
Description :
Helped create and establish the residential standards of operation documents (SOP).
Greeted and welcomed residents, guests, and vendors.
Tracked and logged both incoming and outgoing packages.
Coordinated tasks among colleagues.
Arranged tours, dining, nightlife, and personal requests.
Managed a cash bank.
Transcribed quarterly homeowner association minutes (HOA).
Experience
5-7 Years
Level
Executive
Education
GED
Residential Concierge Resume
Objective : Hardworking, organized, Residential Concierge professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Inventory Management, Customer Service, Commission Sales, Assitant Manager, Store Management, Microsoft Office.
Description :
Maintained a 298 unit apartment complex, security, and monitor systems.
Greeted Prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc).
Inspected models and available market ready, communicate related service needs to the Service Manager and Property Manager.
Organized insurance verifications, move out inspections, filing leasing documents, as well as maintaining current resident files.
Handled discrepancies in a patient and timely manner whether it involves Resident service requests, lockouts, or a mistake with their packages.
Sustained a consistent friendly relationship with the residents and guests that live on the property and for those who visit daily.
Updated availability report, process applications for approval.
Experience
2-5 Years
Level
Executive
Education
MS
Residential Concierge Resume
Headline : Exceptionally creative and resourceful personality with over eight years of experience cultivating professional relationships and carrying out administrative projects. Serve as primary point of contact for and liaison between upper management, on site staff, clients, and vendors. Maintaining exceptional written and oral communication skills, problem solving abilities, with a high level of confidentiality awareness. Effective utilization of social media, field appropriate databases, and the Microsoft Office Suite.
Oversaw front desk operations and supervise 6 front desk staff.
Provided outstanding in-person, phone, and online customer service.
Managed resident package receiving, logging, distribution, and reports.
Managed property amenity reservations, carry out Permission to Enter requests, and manage vendor/services key box.
Planned resident events at the community, including on-site management.
Built professional relationships with neighboring businesses.
Produced informational material for resident events and area activities in both paper flyers and social media outlets.
Experience
5-7 Years
Level
Executive
Education
BA
Residential Concierge Resume
Objective : Processing packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning, and flowers. Coordinating with Valet parking staff the retrieval of residents vehicles.
Skills : Managing Skills, Planning Skills.
Description :
Provided the customer with an experience that will always be remembered and with the highest level of responsiveness.
Provided personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, etc.
Arranged for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands.
Maintained a work environment of cleanliness and organization.
Assured prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues.
Acknowledged and greeted all residents and guests with utmost courtesy and urgency.
Listened and worked with residents who present service opportunities that other staff employees cannot resolve.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Residential Concierge Resume
Headline : Motivated, personable Residential Concierge professional Exceptional, positive attitude Outstanding customer service skills Very open and approachable to others, interact easily, tolerant personality Good follow-through.
Skills : Microsoft Office, Google Docs.
Description :
Worked for the development side of the resort and duties included: Hold orientation lunch with all new homeowners and familiarize them with all resort amenities and concierge services.
Assisted with move-in activities, including coordination with local utility, delivery and freight companies, interior designers and landscapers.
Set up and activated member's charging privileges.
Coordinated pre-arrival requests for homeowners and/or their guests.
Prepared residence according to homeowner/guest specifications.
Provided administrative services for Club Members as requested, including but not limited to photocopying, faxing, printing, and mail/parcel assistance.
Established and maintained positive, reciprocal relationships with local vendors, businesses, service providers, and other Resort Concierge.
Experience
5-7 Years
Level
Executive
Education
Masters In Communication
Residential Concierge Resume
Summary : Utilizing a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing.
Skills : Customer Relations, Hotels, Hospitality Management, Event Planning, Highly Personable, Concierge Services, Luxury Residential, Front Office, Commitment To Quality.
Description :
Responsible for helping to manage the part-time team and summer - relief members, ensuring that policies and procedures are implemented properly and followed.
Responsible for making dining and ticket purchases for in town events for both residents and their guests.
Provided information about local features such as shopping, dining, nightlife, and recreational destinations.
Made travel arrangements for sightseeing and other tours.
Received, stored, and delivered luggage and mail.
Performed office duties daily and responsible for picking up and delivering items, or run errands for residents.
Responsible for meeting, greeting and directing residents, guests and brokers.
Experience
10+ Years
Level
Senior
Education
A.A.S In Hospitality Management
Residential Concierge Resume
Objective : Residential Concierge with 3 years of experience in Monitoring the fire alarm panel; responding to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc, and also Coordinating the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period.
Skills : Microsoft Word, Planning Skills.
Description :
Assisted residents by booking dinner and event reservations.
Connected residents with venue tickets for sports and entertainment locally.
Received, stored and delivered luggage, mail, and parcels on behalf of the residents.
Delivered exceptional service by greeting checking in guests at the front desk.
Provided information about local features such as shopping, dining, nightlife, and recreational destinations.
Served as a catalyst between property management and residents with any conflicts or needs that arise.
Maintained daily logs and reports of all inventory and activity in buildings.
Experience
2-5 Years
Level
Executive
Education
Bachelors
Residential Concierge Resume
Summary : Assisting residents with reservations for entertainment, dining, and other requests as appropriate, Promoting the services of The Park Hyatt and the retailers, and also Assisting with the acceptance and delivery of parcels.
Skills : Residential, MS Office.
Description :
Responsible for receiving and distributing packages and mail.
Collected checks or cash payments for amenity reservations, rent, and guest parking.
Maintained record of all amenity payments.
Disbursed deposit refunds.
Responsible for reporting maintenance issues.
Assisted with move-ins of new residents.
Made appointments for prospective clientele.
Experience
7-10 Years
Level
Management
Education
MS
Residential Concierge Resume
Summary : Over twenty years experience in the hospitality industry. Personable; work effectively with a wide range of personalities. Willing and able to handle a wide variety of tasks. Practical talent for seeing what needs to be done and doing it. Maintain a sense of humor under pressure.
Skills : Detail-Oriented, MS Office.
Description :
Informed residents when guests, deliveries, and service vendors are in the lobby for access to to their apartment.
Activated fobs, arrange permission to enter (pte), assist with the initiation and follow-up of service requests.
Participated in the Move-In/Out process by scheduling elevators, loading docks and carts.
Oriented new residents with the property, amenities, events, as well as neighborhood resources and recreation.
Greeted and Welcomed residents genuinely so returning home is always a pleasure.
Distributed keys to vendors and assists with vendor inquiries.
Served as the property ambassador and primary point of contact; also provide on-site security presence Verify and record incoming visitor information Answer incoming calls professionally and assist callers with various inquiries.
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