Retention Agent Resume Samples

A Retention Agent joins the customer service team, understands the customer’s concerns, and works to provide them with solutions so that no customer remains unsatisfied and leaves the facility. Apart from solving issues, the following duties mentioned on the Retention Agent Resume are carried out – acting as a liaison between the customer and the management, ensuring a high level of customer satisfaction through proactive support and active listening, addressing customer concerns and providing solutions, educating customers on the values of the services, providing internal feedback on how to improve client retention, and assisting with other administrative tasks as needed.

To undertake this proactive support role, one needs to possess the following skills – active listening skills, the ability to understand customer concerns, experience in customer support or issue resolution, computer proficiency, phone communication skills, and multitasking skills. Applicants should have a bachelor’s degree or experience in customer support or issue resolution.

Retention Agent Resume example

Retention Agent Resume

Objective : Retention Agent versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Highly skilled Machinist with an exceptional ability to produce and repair mechanical equipment with precision and strong attention to detail. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the client relations.

Skills : Type 65 wpm, Excel, Word processor, Microsoft, Copier, Printer, Fax, Customer service, Retention, FEMA, Windows, Powerpoint.

Description :

    1. Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product information.
    2. Described product to customers and accurately explained details and care of merchandise.
    3. Politely assisted customers in person and via telephone.
    4. Successfully acquired an average of 20 new customers per month, generating a 5% growth in revenue.
    5. Provided an elevated customer experience to generate a loyal client.
    6. Answered product questions with up-to-date knowledge of sales and store promotions.
    7. Developed reputation as an efficient service provider with high levels of accuracy.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma


Retention Agent Resume

Headline : Highly qualified and personable Retention Agent professional with over 10 years of experience in account management, claims, and sales processing in call center operations within the automobile rental, telephone service, high speed internet, cable, and wireless industries.

Skills : Customer Service, Documentational Skills.

Description :

    1. Effectively managed a high-volume of inbound customer calls.
    2. Answered a constant flow of customer calls with up to [30] calls in queue per minute.
    3. Addressed and resolved customer product complaints empathetically and professionally.
    4. Gathered and verified all required customer information for tracking purposes.
    5. Defused volatile customer situations calmly and courteously.
    6. Accurately documented, researched and resolved customer service issues.
    7. Mastery of customer service management systems and databases.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED


Retention Agent Resume

Objective : Have 3 years of carpentry experience and 23 certifications in carpentry from high school and would love to work in an environment that I can put those skills to use. I am currently seeking employment in new bern because i will be moving there in december. Willing to travel if neccessary.

Skills : Strong Communication Skills, Photoshop and Editing Software, Organized, Knowledge in Apple and Microsoft Products.

Description :

    1. Took calls from customers wanting to disconnect cable services.
    2. Learned quickly and eventually was doing better than some of the veterans.
    3. Provided benefits of having Lifelock as an identity theft provider over other companies or having no protection at all.
    4. Acted professionally and patiently when addressing negative customer feedback.
    5. Met or exceeded service and quality standards every review period.
    6. Scored in the top 10% of employees in the successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    7. Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Retention Agent Resume

Objective : As a Retention Agent, responsible for Working at the core of the business, initiating, executing, and monitoring strategic initiatives and experiments focused on customer loyalty, working in partnership with cross-functional teams from Ops, Tech, Marketing, and Product to drive significant value, Operating as the Growth Department's 'Swiss-Army Knife' taking on high-priority, cross-functional growth projects across our many brands.

Skills : Microsoft Word, Data Entry.

Description :

    1. Constantly kept a strong line of effective communication oral and writing with all levels of management.
    2. Kept accurate records and documentation of customers' accounts.
    3. Prepared expense reports for customers' installations and services.
    4. Maintained accurate accounts equipment and constantly remained knowledgeable of the operational and technical maintenance of the equipment.
    5. Participated in the team and technical meetings.
    6. Remained to organize and keep a plan of action during unexpected situations.
    7. Imputed documentation in Contrac a system that provided all the necessary codes in order to build a customer's contact and services.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Master Of Arts

Retention Agent Resume

Summary : Results drivenRetention Agent professional with experience delivering on customer requirements and ensuring customer satisfaction. Offer a blend of technical abilities and strong social skills. Team player with excellent problem-solving, analytical, technical, interpersonal, and presentation skills. 

Skills : Computer Microsoft Word, Access, Excel, And PowerPoint. Lending Processing System, Mortgage Assistance Tracking System.

Description :

    1. Responsible to establish long-term customer relationships to manage customer accounts with the primary goals of customer retention and positioning and selling new solutions.
    2. Designed websites for customers who purchased the MyWebsite product.
    3. Responsible for many areas of customer service including consulting, problem-solving, de-escalations, and positioning and selling.
    4. Completed around 100 customer websites per month while communicating with the customer to ensure satisfaction.
    5. Appointed to do high-end projects for customers going beyond the normal process applying a more detailed and specific design.
    6. Participated in Voice of the Customer (VOC) part of the Lean Six Sigma Program.
    7. Maintained accurate records of all products that were in the client's home.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Arts

Retention Agent Resume

Objective : Retention Agent is responsible for Shaping and driving our businesses and continuing to expand our leading market positions for each of our brands, Leveraging data and insights to develop a deeper understanding of the target customer and identify and diligently manage KPIs to constantly generate impact, Hiring, training and mentoring a world-class, high performing team to achieve best-in-class success and business results.

Skills : Agent, Maintaining Skills, Training Skills.

Description :

    1. Tasked to take a high volume of co-worker escalation calls.
    2. Provided immediate customer support on a senior skill level.
    3. Recieved the AmeriGas Hero award for providing superior customer service.
    4. Mentored agents to raise the level of service.
    5. Provided positive work attitude to agents who were involved in escalated calls Helped with SAP training and supported IT projects.
    6. Provided insight into how to complete objectives better.
    7. Traveled to multiple district offices to help IT with new phone system roll-outs, set up of networking hardware and software, and training.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS

Retention Agent Resume

Summary : To obtain a Retention Agent is responsible for Meeting and exceeding sale's goals through new product sales, cross-selling and retention of current customers, Building and maintaining relationships with community organizations and local businesses, Developing and managing customer relationships, and serving as a resource to current and potential customers.

Skills : Forklift Operator, Electric Pallet Jack, Hand Pallet Jack, Trained In Driving MRAPs, Can Operate Hectronics Controllers For Cranes. Knowledgeable In Excell, Word, Windows 10, And I Have Some Hands-On Training With SAMS System.

Description :

    1. Developed and maintained excellent relations with new and existing customers resulting in increased levels of customer retention.
    2. Achieved through proactive and reactive communication with our customers who have either expressed a wish to cancel their services with us or whose recent account activity indicates that they may be considering cancellation of services.
    3. Responded to incoming requests for cancellation of services and persuade our customers to remain with us.
    4. Identified new business practices that could be introduced or suggested modifications to existing practices that could reduce the risk of customer cancellation.
    5. Maintained excellent knowledge of our portfolio of products and services in order to understand customers' needs.
    6. Proactively contacted customers who are identified as at risk of cancellation and ensured that every opportunity to retain these customers is investigated.
    7. Documented customer outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management

Retention Agent Resume

Objective : Retention Agent is responsible for providing service to customers seeking to pay registration license taxes and issue registration certificates and license plates, Completing and reporting the Office of Motor Vehicles inventory in accordance with their policies, and also Receiving customer payments, issuing receipts, and verifying reports of receipts for cash drawers.

Skills : Inventory Management, Computer Skills, Customer Service, Communication, Data Entry, Phone Etiquette, Time Management, Collections, Negotiation, Billing, Fast Learner, Banking, Quality Assurance, Team Leadership.

Description :

    1. Delivered world-class customer service and build customer satisfaction and loyalty.
    2. Provided effective and timely resolution of a range of customer inquiries.
    3. Strived for one-call resolution of customer issues.
    4. Completed ongoing training to stay abreast of product, service, and policy changes.
    5. Struck a positive and cooperative tone with both customers and coworkers.
    6. Demonstrated the best judgment in the disbursement of adjustments and credits.
    7. Increased the customer experience by providing information on new products, rate plans, and services through up-selling opportunities.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Master Of Science

Retention Agent Resume

Objective : Retention Agent professional with expertise in recruiting, payroll, scheduling, customer service, general accounting, document management, and data collection. Seeking a long-term opportunity within the business community, where my professional experience, education, and abilities would be advantageous to the growth of my employer and myself.

Skills : Oracle, Siebel, CRM Software, PeopleSoft, MS Office Applications, Kronos, Workforce Timekeeping System, Lotus, Certified SIDA Training, US Customs Clearance, Tivoli, Hoteltrieve, Holidex, Salesforce, SQL, Payroll, Scheduling.

Description :

    1. Retained customers through persuasive selling and customer service techniques within established guidelines.
    2. Performed customer service support for all products and services offered by Internet Services and partners.
    3. Efficiently and accurately manages large complex customer applications in multiple systems.
    4. Coordinated the front-end order screening, and /data entry for Business Internet Services.
    5. Reviewed incoming orders for required documentation on new customer connections and service changes.
    6. Conducted, investigated, and ensured appropriate resolution was determined for telephone or email requests and/or complaints from customers.
    7. Performed timely and accurate completion of all service availability requests, and entered orders into multiple systems, customer escalations, process flow, methods development, and work tracking.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS In Human Resource Management

Retention Agent Resume

Headline : Retention Agent is responsible for Understanding, promoting, and remaining current on Office of Motor Vehicle guidelines, announcements, and memos related to changes in policies and procedures, Understanding, promoting, and remaining current on company underwriting guidelines, announcements, and memos related to changes in company policies and procedures.

Skills : Microsoft, Management, Service, Customer Service.

Description :

    1. Consulted with clients and provides concrete solutions for complex problems.
    2. Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.
    3. Checked to ensure that appropriate changes are made to resolve customers' problems.
    4. Determined charges for services requested, collect deposits, payments, and arrange for billing.
    5. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
    6. Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase monthly bill.
    7. Solicited sales of new or additional services and products.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED