Returns Manager Resume Samples

A Returns Manager is responsible for managing and monitoring the entire returns process. The job duties include communicating the returns process with vendors, customers, and employees involved in the returns process. A well-drafted Returns Manager Resume mentions the following core duties and responsibilities – developing, and maintaining the warehouse, inventory of returns/stock control to produce an efficient systems and receipts solution, ensuring that the team understands the duties, and the mechanisms of the warehouse, taking responsibility for adhering to budget plans, meeting targets and those of the team and organization as a whole, ensuring a smooth running of the team and organization as a whole, contributing to training, and development of the team and organization, and maintaining accountability for performing all duties in compliance with related legal/statutory, regulations, and professional duties.

The nature of the job demands the following skills – experience in the role, a thorough understanding of warehousing, inventory of returns/stock control, and returns process management, and dynamics; leadership with the ability to motivate, high degree of integrity and honesty, and excellent communication skills. Fast thinking skills and reporting knowledge represent an advantage. Most eligible resumes show evidence of a degree in relevant areas and extensive work experience.

Returns Manager Resume example

Returns Manager Resume

Objective : An adaptable manager with extensive experience in material handling, inspections, shipping, and receiving. I am focused on continual process improvements and cost reduction. I am a highly professional participative manager poised to deliver direct operating methods, action-oriented tasks, and win-win outcomes.

Skills : Logisitics, Reverse Logisitics, Management, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Microsoft Publisher, Microsoft Word, Sigma, AS400, SharePoint, Business Objects, Kronos.

Description :

    1. Maintained accurate stock records and schedules.
    2. Evaluated operational records and make scheduling adjustments to maximize efficiency.
    3. Unloaded and stage products for processing.
    4. Conducted inventory of warehouse stock.
    5. Reported inventory balances and cycle counts in both the ERP and WMS systems.
    6. Trained of new employees.
    7. Operated WMS efficiently and accurately.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma


Returns Manager Resume

Summary : Returns Manager with 9 years of experience in Handling customer and HR inquiries via email and phone calls, Counting product and prepare spreadsheets for product return to vendors, responsible for training new employees in the returns department, Pre-screen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits and process documents.

Skills : Microsoft, Networking, Managing.

Description :

    1. Coordinated and oversaw the consolidation of two RMA departments from company merger Trained and organized the work of six associates.
    2. Resolved service issues in a timely manner, including coordinating and processing returns.
    3. Oversaw warehousing and storage practices and housekeeping.
    4. Understand and respond appropriately to basic customer and employee inquiries.
    5. Read, wrote and communicated using English language sufficient to perform job functions.
    6. Operated store equipment in assigned area (including but not limited to LRT, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutting, panel saw, paint mixing computer, blind cutting, forklifts, pallet jacks and electric jacks.
    7. Completed all Lowe's training requirements (including annual Hazardous Material, Forklift certification/departmental training).
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate's In Liberal Arts


Returns Manager Resume

Summary : Accomplished Returns Manager professional with over 25 years of excellent administrative and customer service experience, with proven ability to independently handle a wide variety of responsibilities, as well as exceptionally organized. Outstanding record of exceeding personal and corporate objectives. Skill set to meet the needs of any company environment.

Skills : Supply Chain Management, Team Work.

Description :

    1. Coached associates in assigned functional area with the objective of providing an effective and efficient operation.
    2. Responsible for productivity accuracy and overall performance of team members while being consistent with business and customer service objectives.
    3. Provided hands on leadership, directing and leading team members to achieve customer service and department objectives.
    4. Coached up to 85 team members in an assigned functional area in accordance with established procedures and schedules.
    5. Kept activities on track; escalates any out-of-scope problems to the next level or the most appropriate Team member for the situation.
    6. Analysed operational procedures, processes, and activities to suggest improvements in assigned area.
    7. Assured safety and maintain acceptable standards.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate's In Liberal Arts

Returns Manager Resume

Summary : Enjoys the challenge of working in a fast-paced environment while maintaining a high quality of work Works well with difficult personalities Hard worker who works well individually and with a team Handles situations very well, even in difficult situations Self-motivated and able to work with minimal supervision Punctual and always well-prepared Great at multi-tasking Excellent communication skills Detail-oriented.

Skills : Class A Drivers License, Forklift, Sidsteer, Backhoe, And Excavator.

Description :

    1. Oversaw returns department for company.
    2. Managed inventory in warehouse.
    3. Tracked inventory of returns & exchanges via daily log.
    4. Processed of refunds for returns.
    5. Repackaged of items & creating new orders for customers.
    6. Pulled of inventory to fulfill orders & exchanges.
    7. Trained of new employees on day to day procedures and return process.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates In Arts

Returns Manager Resume

Objective : Objective is to provide my professional skills and obtain full time employment in a company that offers a competitive compensation package, and recognizes exceptional employees with the opportunity for advancement.

Skills : Microsoft Office, Inventory Control, Bookkeeping, Payroll Management, Quality Control.

Description :

    1. Scheduled appointments over the phone or with walk-in customers.
    2. Maintained team member's production and accuracy records, labor hours and carryover reports for assigned area.
    3. Assured that all equipment in the assigned functional area is well maintained.
    4. Used Meticulousness for detail and tenacity of communicating the companies desires just to the edge of belligerence in order to recoup monies.
    5. Interpreted price tag and UPC information.
    6. Responded appropriately to basic customer and employee inquiries.
    7. Interpreted price tag and UPC information.
              Years of Experience
              Experience
              2-5 Years
              Experience Level
              Level
              Executive
              Education
              Education
              High School Diploma

              Returns Manager Resume

              Headline : Returns Manager with 5 years of experience in Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity, Analyzing incoming requests for expedited services, provide expedited services, as appropriate, and process requests, Maintaining subject matter files, technical instructions, and operating procedures; process word processing software, graphics, database, spreadsheets, and other work processing systems used in editing/creating documents and correspondence.

              Skills : Inventory Management, Planning, Auditing.

              Description :

                1. Moved throughout all areas of the store; sales floor, receiving, register areas, lawn and garden, including the outside perimeter of the store.
                2. Implemented new procedures to ensure accurate disposition of returned product.
                3. Worked with all the other departments of the operation as needed to continually improve.
                4. Responsible for ordering all packaging supply materials and maintaining the inventory level for all of the HOM furniture stores.
                5. Attended weekly meetings for the department heads and was accountable for budgeting.
                6. Developed and implemented a Manage by Directive (MBO) for all of the training and reviews of personnel.
                7. Created a new Delivery Check In procedure to ensure accountability of delivered product as well as returned product to ensure that it was accurate, not only by manifests that but that dollar amounts matched with the auditing checks for each truck also.
                          Years of Experience
                          Experience
                          5-7 Years
                          Experience Level
                          Level
                          Executive
                          Education
                          Education
                          B.A. In Psychology

                          Returns Manager Resume

                          Summary : Highly qualified Returns Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

                          Skills : Inventory Management, Warehouse Management.

                          Description :

                            1. Facilitated customer returns for quantity accuracy and damages to ensure proper crediting of accounts.
                            2. Returned items to stock, or convert items to scratch and dent inventory.
                            3. Assisted with cycle counts during yearly inventory.
                            4. Filled customer orders in a warehouse setting.
                            5. Audited to ensure accuracy of customer orders.
                            6. Packaged, and processed orders for parcel carrier shipping.
                            7. Practiced inventory control for department supplies.
                          Years of Experience
                          Experience
                          7-10 Years
                          Experience Level
                          Level
                          Management
                          Education
                          Education
                          B.A. In Psychology

                          Returns Manager Resume

                          Objective : Purchasing and Returns Manager with a high level of experience in procurement. With three years of experience in this field, proved to be a reliable, dedicated, and integral part of the purchasing department. Proficient in many computer operating systems and excels with exceptional interpersonal and analytical skills. Logistics coordination Inventory coordination Distribution experience Decision-making ability.

                          Skills : Procurement, Purchasing, Inventory Management.

                          Description :

                            1. Worked with shipment companies to manage distribution.
                            2. Expedited distribution of materials to locations.
                            3. Organized and prioritized projects.
                            4. Monitored weekly, monthly and quarterly goals for returned materials.
                            5. Created purchase orders with high dollar amounts with extreme accuracy.
                            6. Assured proper credits and quoted materials were honored.
                            7. Provided excellent customer service and created close partnerships with both customers and vendors.
                          Years of Experience
                          Experience
                          2-5 Years
                          Experience Level
                          Level
                          Junior
                          Education
                          Education
                          Associates In General Studies

                          Returns Manager Resume

                          Headline : Comprehensive experience directing the activities of purchasing and inventory control for leading distributors and service providers within the telecommunications industry. More than a decade of proven skills in team building, performance management, training and professional employee development. Proficient in mentoring and motivating employees to reach their full potential within the organization.

                          Skills : Computer building, Management, Leadership, World Traveler,.

                          Description :

                            1. Directed the daily activities of five Returns / Purchasing Managers for SBC's Datacom division while monitoring returns processing for 12 purchasing managers to reduce the overall cost of returns.
                            2. Served as the primary liaison to staging engineers; provided defective material replacements to meet staging and installation deadlines.
                            3. Executed material purchases to fulfill external customer orders.
                            4. Maintained and enhanced all vendor relations with the group.
                            5. Active contributor to the new vendor screening group.
                            6. Successfully directed the group in reducing excess inventory costs from more than $5 million to less than Thereafter, consistently maintained inventory levels at less than Greatly reduced group headcount and excess material exposure by directing a task force in a comprehensive restructuring of company return policies.
                            7. Clarified all company return policies by creating a contract vendor return policy database.
                          Years of Experience
                          Experience
                          5-7 Years
                          Experience Level
                          Level
                          Executive
                          Education
                          Education
                          Bachelors

                          Returns Manager Resume

                          Summary : Driver, proficient at driving a broad range of commercial trucks that include 24 stake, box trucks, 5-speed, 18-wheelers and vehicles with air brakes. Holds both Tanker and Hazardous Materials Endorsements. - Driver manager, responsible for supervising the activities of all drivers and yard jockeys at the largest liquor distributor in the U.

                          Skills : Oral Communication, Written Communication, Public Speaking, Public Relations, Return Management, Live Performance.

                          Description :

                            1. Planned, administration and general management of issues, which included the day-to-day supervision of staff.
                            2. Motivated, organized and encouraged teamwork within the workforce to ensure set productivity targets are met.
                            3. Responsible for the safe receipt, customer order resolution process, disposition, storage and timely dispatch of items.
                            4. Ensured productivity targets were met and maintained computerized inventory, automated storage and retrieval methods.
                            5. Ensured quality, delivery and budget objectives were met.
                            6. Responsible for the items entered in computer application to allow processing of the items featured per catalog mailing.
                            7. In charged of completing Red Lines, Decimals, Damages, Reversals, Reclamation, and various tasks that arise.
                          Years of Experience
                          Experience
                          10+ Years
                          Experience Level
                          Level
                          Senior
                          Education
                          Education
                          Business Administration