Senior Customer Service Agent Resume Samples

A Senior Customer Service Agent works directly with customers of the company and ensures that they are provided maximum service and that their queries, concerns, and issues are solved promptly. To carry out this task successfully, the following duties mentioned on the Senior Customer Service Agent Resume are carried out – building and maintaining business relationship with clients and providing prompt service; mentoring and giving direction to the junior team members; providing training on how to provide best customer service to the recruits; assisting the management in ensuring performance goals are achieved, and assisting the customer service representative with tough cases.

The nature of the job demands the following skills – strong bilingual skills; detailed understanding of the OSI models and understanding the basics of IP networking; highly transferable sales and service skills; advanced knowledge of call routing and case management processes and obligation systems. A formal degree is not mandatory; however, knowledge of the working industry is a must.

 

Senior Customer Service Agent Resume example

Senior Customer Service Agent Resume

Headline : A capable individual with excellent organization and communication skills with a capacity to handle challenging situations. a quick learner who loves working with others and has over 10 years experience handling the requests and complaints of customers.

Skills : Microsoft Office, Windows 10, Fax, Phones, Copy Machine, Kronos, POS.

Description :

    1. Responsible for assisting customers with shipping and receiving packages.
    2. Assisted couriers with any problems they had with a package, as well as checking them into the building at the end of the night.
    3. Responsible for any money taken in, and sending it out at the end of the day to Memphis, TN.
    4. Had to take courses and stayed certified on handling dangerous goods, and how to properly ship them.
    5. Had to assist guests with checking in and out.
    6. Ensured that passengers' luggage make their way from the airport to the cruise by truck or personally delivering them.
    7. Supported customers with any issues concerning their credit card accounts, provided follows when necessary.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates In General Studies


Senior Customer Service Agent III Resume

Summary : To obtain long-term employment that is both personally and professionally challenging, providing the opportunity to expand abilities and understandings.

Skills : PC, Internet, Analytical Problem Solving, Customer Comfort, Technical.

Description :

    1. Associated with this position include mathematical aptitude, superior written and verbal communication skills, superior organizational skills, and superior deductive reasoning and problem solving abilities.
    2. Able to manage time well and multitask.
    3. Ensured that passengers' luggage make their way from the airport to the cruise by truck or personally delivering them.
    4. Resolved customer complaints regarding sales and service.
    5. Provided excellent customer service by recommending company products based on careful evaluation of member information Directed unresolved customer.
    6. Utilized multiple systems to submit and requests, problem solve issues, take payments, increase credit.
    7. Experienced in consulting advantageous, including strong customer-facing / presentation skills (need to explain complex matter to clients).
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma In Mathematics And Music


Senior Customer Service Agent II Resume

Summary : Dependable Food and Beverage professional, offering experience in multiple roles including, Catering, Sales, Administrative and Management a productive team leader, with strong communication skills. Focus is maximizing the enjoyment of food to customers.

Skills : Ability To Work/prioritize Numerous Projects Simultaneously.

Description :

    1. Created standard email texts used in Oracle Service Cloud utilized by the department daily; thus making replies to customer emails more efficient.
    2. Processed time cards for 600+staff verified & entered daily hours, generated reports.
    3. Tracked office inventory and ordered supplies, coordinated with customer and couriers.
    4. Handled 200+lines switchboard, successfully troubleshoot & resolved customer issues.
    5. Facilitated training for new employees Knowledge of airport operations & communication Maintained awareness of DOT and FAA regulations Emergency & .
    6. Operated CAD system including validations and completes entries and records Maintains all GCIC required certifications, enters information into the .
    7. Performed hit confirmation on wanted people.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Arts

Senior Customer Service Agent I Resume

Objective : To obtain a position within agency where able to utilize experiences in employment and education to assist the agency in the accomplishments of its goals. Drive and determination will undoubtedly be an asset to this agency and my success in the near future.

Skills : Microsoft Office, Typing, Data Entry, Packaging, Customer Service.

Description :

    1. Acted as lead worker and assists the Chief Dispatcher in training and supervising Communication Center staff Performs research to provide information or respond to customer/visitor requests.
    2. Resolved complicated customer service issues (i.e.
    3. Consumered protection issues, specific program complaints, tourism issues, legislative services, etc.), or direct customer to appropriate agency.
    4. Advised and assisted customers, applicants, visitors, personnel and/or officials regarding regulations policies and procedures.
    5. Received, analyzed, processed, mediated and responded to complaints, inquiries and requests for information and/or assistance received from the general public.
    6. Compiled statistics from source materials, such as call center records, production and sales records, quality control and test records, time sheets, and survey sheets.
    7. Generated written responses to customer inquiries.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Criminal Justice

Assistant Senior Customer Service Agent Resume

Headline : To obtain a position with a company that will enable to advance professional abilities while contributing to the growth of the company.

Skills : Microsoft Office, Customer Service, Embalming, Mortuary Cosmetics, Restorative Work, Cosmetics.

Description :

    1. Crossed trained in Merchandising, Store Support, Bulk Gift Cards, Facilities Maintenance, Customer Relations and Priority Assistance.
    2. Collaborated with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.
    3. Confered with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    4. Directed team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources.
    5. Explained proposed solutions to customers, management, or other interested parties through written proposals and oral presentations.
    6. Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
    7. Refered unresolved customer grievances to designated departments for further investigation.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates In Applied Science

Associate Senior Customer Service Agent Resume

Summary : Excellent background in the service industry, team player, quick learner, superior interpersonal skills and self-motivated.

Skills : SQI / KPI Researcher, Business Objects/InfoView, QDM, COSMOS / 3270, FAMIS.

Description :

    1. Performed administrative support functions necessary for efficient daily station operations Front counter duties.
    2. Accepted and processed shipments while providing an enriching customer experience.
    3. Used network computer systems to locate packages at facility for release to customers.
    4. Handled front counter customer freight into warehouse for transport out of the station.
    5. Organized and collected paperwork for input into shipment database Office/Administrative Duties:.
    6. Answered calls, emails, and internal system queries for assistance with customer needs.
    7. Received and organized undelivered packages from couriers for retaining overnight.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates In Applied Sciences

Associate Senior Customer Service Agent I Resume

Headline : Seeking a full-time position in the retail industry with a company which will require to utilize skills, abilities and experience to ensure the company's success.

Skills : AR, AP, Medical Terminology, MediSoft, Medicare, Medicaid, TRICARE, Workers' Compensation.

Description :

    1. Provided effective and timely resolutions on a range of customer inquiries.
    2. Effectived communicator, accurate and has the ability to handle multiple tasks.
    3. Blocked Club Member, Achieved the top 20%.
    4. Delivered world class customer service and build customer satisfaction and loyalty.
    5. Provided effective and timely resolutions on a range of customer inquiries.
    6. Strived for one-call resolution of customer issues.
    7. Participated in ongoing training to stay abreast of product, services and policy changes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certificate Of Completion

Senior Customer Service Agent/Manager Resume

Summary : Several years of providing quality service to residents, customers, clients and high profile executives. It's less expensive to maintain a current customer rather than client aquisition. Able to present information directly or via tele (virtual)-connection methods. Properly analysis to discover customer needs and desires. Follow up methods to ensure satisfaction, concerns-problem solving.

Skills : Tpying 45 wpm, Excel, Power Point.Cash Management, Heavy Customer Service, Ten Key , Heavy Phone.

Description :

    1. Unloaded baggage, freight, pets, hazardous materials, making sure planes were taxied at gate in a safe manner, and that passengers exit the plane safely.
    2. Transferred bags to different flights. Worked in the International bag room.
    3. Responsible for the allocation of baggage. Responsible for the delivery of baggage to different International flights.
    4. Worked on the International ramp offloading and unloading planes.
    5. Awarded employee of the month on more than one occasion.
    6. Assisted customers by answering questions, resolving problems via telephone inquiry or over the counter Audited and printed compliance reports.
    7. Assisted customers, managers, dispatchers and couriers on pending work requests and ensure the most expedient course of action.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Senior Customer Service Agent/Consultant Resume

Summary : Conduct needs analysis to identify the necessary skills needed across all levels of the organization Manage shipment information through a variety of. Managed, Input, and altered coworker Time Cards into the corporate system for payroll entry. Assist callers with prescription drug benefits and services -Provided positive customer service to members as needed -Learned proprietary software.

Skills : Microsoft Office Programs, EMR,EPIC, Call Center Experience, OBGYN, Pediatric, Ineternal Medicine, Typing, Great Organizational & Customer Service.

Description :

    1. Obtained customer information such as name, address, and payment method, and enter orders into computers.
    2. Provided superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques.
    3. Facilitated rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental.
    4. Used software applications to document calls made and received.
    5. Retrieved computer records and enters or updates databases; prepares reports.
    6. Responded to between 50-100 combined emails and phone inquiries per day regarding F customer complaints -Participated in live chat sales, answering .
    7. Handled incoming calls for customers / Completed voluntary customer training to learn to learn ways to enhance customer satisfacion Handled customers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Radio Broadcast Operations

Senior Customer Service Agent Resume

Summary : Highly motivated creative IT leader and problem solver with 30 years' experience in aviation related technologies and solutions. Multi-disciplined hands-on IT leader, solution provider with a history of success in Airline Operations systems development. Subject matter expert providing IT solutions to improved operational effectiveness in airline and military operations centers.

Skills : -Organizational -Adaptive Team Player -Active Listening -Data Entry -Seasoned Conflict Resolution -Courteous Demeanor.

Description :

    1. Responsible for the 24x7 operation and end user support to the Military Airlift Command (MAC) dispatch centers.
    2. Managed the support staff and developed reporting systems used by the USAF to verify flight planning performance and operational efficiency.
    3. Designed and implemented a desktop database and reporting system to standardize and automate operational procedures and problem management.
    4. Provided timely solutions to system, performance, air refueling and route planning issues to ensure mission success.
    5. Managed and maintained accurate inventory of cargo, mail, luggage, fuel and passengers to ensure weight and balances of aircraft do not exceed load .
    6. Experienced in mentoring Juniors and Intermediates as well as task-delegation.
    7. Ensured appropriate resources are available to meet changing requirements and volume to meet performance objectives.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration Aviation