Help Desk Support Technician Resume Samples

A Help Desk Support Technician maintains the computer networks for almost all the organizations that rely on IT services. The job description entails providing technical support to the users and making sure the company runs smoothly. A well-written Help Desk Support Technician Resume indicates the following core duties and tasks – maintaining the computer systems of the company, installing and configuring hardware and software; solving technical problems; responding to service issues and requests; repairing and replacing equipment if needed, testing new technology; and training junior staff members.

Although a formal degree is not necessary for this role, tertiary qualification can include these – Computer Science, Computing and Engineering. The following are some of the qualities that are regarded useful for this post – a technical and logical thought process; an ability to stick to strict deadlines; an ability to prioritize and delegate; and a keen eye for details.

Help Desk Support Technician Resume example

Help Desk Support Technician Resume

Summary : A technologically savvy business professional with a wide range of experiences pairing business acumen, an understanding of existing and emerging technologies and insatiable thirst for learning new things. Two plus years of experience working in a system implementation environment, managing large data sets for import and export migration.

Skills : Desktop Support, Hardware Support, Windows, Mac OS X, Networking, Customer Service.

Description :

    1. Worked with the team to support the network infrastructure needs of the branch office.
    2. Worked with the IS team to support the main headquarters office.
    3. Responsible for supporting a 100 Mbps MPLS connection from the branch to the main headquarters.
    4. Responsible for supporting Cisco network infrastructure including Catalyst 4500, 3900 and 4300 series routers, 5500 series ASA, and 1200 series wireless access points.
    5. Experienced with Cisco Nexus 5000 series switches.
    6. Responsible for supporting Enterasys/Extreme network infrastructure including N/B/C/D series switches, 1800 series XSR routers, Identify wireless controllers, and 3700/3800 series wireless access points.
    7. Responsible for supporting HP Powerconnect 7000 series switches.
    8. Responsible for supporting Fortinet 310b firewalls configured in a high availability cluster.
    9. Responsible for supporting SolarWinds Orion SNMP network and server monitoring.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Networking


Sr. Help Desk Support Technician Resume

Summary : To acquire a Help Desk Support Technician position that affords the opportunity to bring technical expertise, learning and problem-solving skills with experience that can contribute to the organization's profitability and effectiveness.

Skills : SQL, Citrix, Cisco, UNIX, Exchange, Windows, Active Directory.

Description :

    1. Managed and troubleshoot infrastructure environments for both internal and customer systems.
    2. Provided resolutions to customer issues and document them in the internal ticketing system.
    3. Provided end-to-end support for all customer systems to include all peripherals that are implemented on-premise.
    4. Updated knowledge base articles for internal and customer systems.
    5. Communicated expectations, status, and progress of assigned tasks, tickets and customer requests.
    6. Provide Tier I & II Support for customer related issues and document issue resolutions.
    7. Supported Maintain basic server environments for internal infrastructure and customer environments with the support of Fuse System Engineers.
    8. Escalated issues relating to virtual infrastructure, Active Directory, SQL, Exchange, SharePoint, File Shares, PBX's, and Application Servers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Science


Jr. Help Desk Support Technician Resume

Objective : Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies. Organized, independent worker with strong time-management skills.

Skills : Desktop Support, Microsoft Office, System Administration, Windows 7, Computer Hard/Software, Apple, Active Directory.

Description :

    1. Provided base level IT support to non-technical personnel within the business.
    2. Managed call flow and responded to technical support needs of customers.
    3. Evaluated and responded to incoming sales leads and requests for technical support assistance.
    4. Resolved customer issues in a clear, courteous and straightforward manner.
    5. Demonstrated professionalism and courtesy with customers at all times.
    6. Identified and solved technical issues with a variety of diagnostic tools.
    7. Resolved problems with malfunctioning products.
    8. Followed up with clients to ensure optimal customer satisfaction.
    9. Conducted research to address customer concerns.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Help Desk Support Technician III Resume

Headline : Possess a resourceful educational background combined with valuable work experience resulting in an exceptional skill base in areas of information technology and customer service.

Skills : Technical Support, Hardware Support, Software Support.

Description :

    1. Documented technical resolution procedures.
    2. Recorded, Categorized and Prioritize inbound service requests and incidents.
    3. Documented and recorded all relevant ticket information.
    4. Provided incident resolution via phone calls, remote tools, and email.
    5. Automated alerts and create a necessary incident, service request, and problem tickets according to standard process.
    6. Communicated frequently with customers' ticket updates and status.
    7. Advanced technical issues to appropriate resources and infrastructure management.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Information Technology

Help Desk Support Technician II Resume

Summary : Providing computer help desk support via Chat Support and telephone communications with end-users. Perform diagnostics and troubleshooting of system issues, document help desk tickets/resolutions

Skills : A+ Comptia Certified, IT Help Desk Technician.

Description :

    1. Responsible for providing technical assistance and support related to computer systems, hardware, or software.
    2. Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
    3. Responded to queries either in person or over the phone.
    4. Maintained the daily performance of computer systems.
    5. Responded to email messages for customers seeking help.
    6. Asked questions to determine the nature of problem.
    7. Walked customers through the problem-solving process.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In Science

Help Desk Support Technician I Resume

Summary : Over 5 years Information Technology Specialist experience in working, planning, managing, and directing work. Easily identifies and resolves technical issues and concerns.

Skills : Help Desk Support, Customer Support, Web Design.

Description :

    1. Provided telephone support to end-users, identified, researched, and resolved technical problems.
    2. Responded to technical support requests, track, and monitor problems for a timely solution.
    3. Resolved PC software configuration problems, perform hardware and software diagnostics and coordinate needed repairs.
    4. Coordinated users, product line Specialists, and components of the Local Area Network support staff to resolve problems.
    5. Diagnosed, isolated, and analyzed problems using historical database records.
    6. Managed user problems using an online problem management ticketing system.
    7. Monitored specified metric requirements using Sugar Ticketing System.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Science

Help Desk Support Technician/Specialist Resume

Headline : To generate and maintain end-user solutions for hardware/software issues in a challenging environment through implementation, operation, and troubleshooting.

Skills : Mac OS X, Android, Active Directory, Service Now Ticketing System, Webex, Vmware, Customer Service, Hardware PC Break Fix, Organizational .

Description :

    1. Organized product room for easy to use access for equipment and maintaining an effective system of inventory.
    2. Operated system functionality, security settings, and software for the end-user, according to company specifications.
    3. Managed ticket queues and assist the end-user with various levels of support ranging from software, hardware, network, and security related issues.
    4. Diagnosed computer errors and finding solutions for the end-user.
    5. Managed Outlook inbox for communication.
    6. Walked clients through the installation of software, and the process of data merging.
    7. Responded to technical support requests, track, and monitor problems for timely solutions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Information Technology

IT Help Desk Support Technician Resume

Summary : To obtain a rewarding full-time position in the field of information technology with an emphasis on networking and hardware that will be a learning opportunity; special interests include hardware repair, troubleshooting, systems analysis, and networking.

Skills : IT Help Desk, IT Technician, IT Analyst.

Description :

    1. Monitored and responded quickly and effectively to requests received through the IT helpdesk.
    2. Responded to tickets either in person or over the phone.
    3. Utilized and maintain the helpdesk tracking software.
    4. Managed PC setup and deployment for new employees using standard hardware, images, and software.
    5. Installed, modified, and repaired computer hardware and software.
    6. Installed computer peripherals for users.
    7. Followed up with customers to ensure issue has been resolved.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Science

Help Desk Support Technician/Analyst Resume

Headline : Over 6+ years of technical help desk support specialist experience Experience excelling within fast paced, high energy environments. Strong Ability to identify and solve problems with limited supervision Thorough attention to detail and a positive, customer-friendly attitude Flexible, personable, professional and able to multi-task effectively.

Skills : Help Desk Tech, Help Desk Support Specialist.

Description :

    1. Mastered and provided user orientation on hardware, software, and network operations.
    2. Provided desktop support for over 70 clients/end users.
    3. Identified, researched and resolved technical problems.
    4. Handled system performance by performing system monitoring, analysis, and tuning activities.
    5. Exercised weekly backups and recovery activities when needed.
    6. Directed and assisted in PC deployment for new projects and new hires.
    7. Installed & upgraded Microsoft Office when needed.
    8. Introduced and implemented remote software to the IT department.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
CIS

Help Desk Support Technician Resume

Summary : Experienced IT professional that exhibits an intuitive understanding of creating positive client relationships and seeks to contribute over ten years of experience to a customer service-oriented setting with the use of a comprehensive understanding of the latest software and hardware products.

Skills : Microsoft Office, Microsoft Active Directory, VPN, VPN, Remedy, Blackberry, Adobe.

Description :

    1. Selected department point of contact based on knowledge of and facility with Adobe Acrobat software and web-related products.
    2. Assisted in the deployment strategy and planning of Blackberry mobile devices to company users.
    3. Organized company-wide offered training workshops on software applications which prepared users for the deployment of upcoming software packages.
    4. Performed using the latest in remote desktop control and domain control software.
    5. Performed hardware, PC and printer, moves for throughout company for corporate users.
    6. Performed user account management through the use of Microsoft Active Directory software.
    7. Developed numerous web sites with the use of technical knowledge obtained by company-sponsored training seminars on a host of web-related products.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Science