A Senior Customer Service Engineer assumes accountability for addressing the customer’s concerns and about their company’s product. The job description entails addressing the technical issues through phone or internet services and getting feedback and suggestions to convey to other departments. Common work tasks seen on the Senior Customer Service Engineer Resume include – identifying, troubleshooting and resolving problems with electronic equipment and software; recommending technical and product solutions to customers; working directly with customers and answering technical and product questions; analyzing trends in issues and transforming issues of customers as an improvement to products and information for customers.
Skills and abilities closely associated with this role are outlined here – strong technical skills; computer skills; mechanical skills, the ability to run diagnostic tests and determine the cause of the issues; and knowledge of working under minimal supervision. Most employers prefer those with a technical degree.
Headline : Extensive hands-on experience with LAN-WAN networking and security technologies working with enterprise customers, service providers and end-users in Technical Support (Pre/Post-sales/Systems Integration), Field Trials, and Technical Training. Good communication skills enabled by a strategic mindset. Team player, quick learner, loyal, strong work ethic.
Skills : Field Service Technican, Electronics, MS Office, Sales, Management, Customer Service Representative, Computer, Vmware, Network Administration.
Performered for several months in a row in no.
Obtained Packer Award for contribution to Packeteer in recognition of a critique on a new feature called Adaptive Response within 3 months of joining Packeteer.
Volunteered on projects including being the sole support of EMEA operations in the US during night hours when EMEA was just ramping up.
Implemented the network using Cisco Catalyst 29xx and 35xx series, Nortel Contivity 4000 router, and frame-relay link to Choice1 as primary ISP and PPP link to Sprint as the secondary.
Provided 7X24 customer support relating to mail processing equipment that is networked together for job tracking Project leader for helping customer .
Provided 7X24 customer support relating to mail processing equipment that is networked together for job tracking 18 years of troubleshooting.
Identified, documented, tracked, and drived data quality issues to resolution with a focus on business data usability.
Senior Customer Service Engineer III Resume
Summary : Over 40 Years electro/mechanical, electronic and digital experience Outstanding Troubleshooting Skills Excellent Customer Service Skills.
Worked closely with clients and Co-Field Technicians to ensure that all client needs are met, and that clients fully understand the functionality of their storage solutions.
Serviced of HITACHI products included but not limited to: HCP, AMS, HUS, VSP, UCP, HNAS and Compute Blade.
Managed the resolution of both complex solution-oriented incidents and product faults using a structured approach and relevant HDS toolsets.
Identified opportunities for improving customer care, whether internal or external to HD.
Ensured effective team work and communication in all engagements - with customer staff, HDS account teams, and Services colleagues.
Worked closely with internal business customers, applications development, and subject matter experts to translate business objectives into practical data quality business rules/requirements.
Validated that data systems and flows meet design specifications and requirements by querying the data, creating & automating test cases and executing regression & integration tests.
Electronic Engineering Technology
Senior Customer Service Engineer II Resume
Summary : Communication skills. Able to work independently or in a team environment. Interacts comfortably with customers, technicians, and management. Core Qualifications Using a scale LAN aptitude Troubleshooting proficiency Advanced radiology knowledge Exceptional telephone etiquette Vast technical knowledge Lab equipment calibration PACS.
Provided on-site field service to client companies, serving as a technical resource on the functionality of printing systems.
Worked in collaboration with department management, engineers, and other senior staff as needed to provide effective end- user support and issue resolution.
Consulted with clients and end-users to determine hardware, software, or system functional specifications.
Provided the full range of on-site maintenance and repair to various models of Xerox line printers for client companies in the greater Sacramento area.
Performed technical diagnostics, break/fix, software loads, installation, removal, retrofit, and 24/7 customer call assistance.
Prioritized and implemented approved system modifications, programs, and other requests from medium to high complexity.
Collected detailed information, performed thorough analysis, and utilized experience and judgment to determine the most effective method of resolution.
Senior Customer Service Engineer I Resume
Summary : Build, integrate, test and repair fixed/rotary wing simulators in commercial, civil and military aviation Create, validate and correct system schematics and wire lists Design simulator power systems Collaborate with engineering on ATPs and ECPs Supervise, train, and mentor subordinates Technical report writing Travel as lead tech to customer sites in Europe, Asia, and the Middle East Develop and teach TBOS maintenance course Bench repair to the component level Chief Charter Pilot, FAR PART 135 Asst.
Skills : Microsoft Certified Trainer, Technical Field Engineer.
Provided image-based payment processing solutions, maintenance, and computer equipment repairs to banks and banking data centers.
Provided field service, repair, and preventived maintenance on banking equipment.
Serviced large accounts including Old Second Bank, Melon Bank, Cole Taylor Bank, and Peoples Gas.
Established friendly customer relationship with operators and department managers.
Elevated customer satisfaction by providing excellent technical and client support.
Fostered open communication to allow for productive conversation about issues or concerns.
Coordinated the maintenance and relocation of terminals, printers, and PC computers.
Computer Information Systems
Assistant Senior Customer Service Engineer Resume
Objective : Successful Senior Engineer with over 20 years of IT experience that brings a high level of focused technical expertise to achieve timely problem resolution Skilled problem identifier and troubleshooter Possess product/technology expertise required for implementing complex storage environments Adaptable and well organized during highly pressured, rapidly changing situations Possess strong interpersonal, written, oral, and listening skills Ability to work independently and as part of team.
Skills : Customer Service, Customer Care, Field Service, Electronics, Computer, Microsoft Office.
Required to maintain a thorough understanding and knowledge of installations, preventive and remedial maintenance, and hardware of EMC equipment at customer locations.
Assumed complete responsibility for planning, coordination and execution of installations, upgrades, and break-fix at assigned accounts as well as assisted with activities in accounts assigned to customer engineers.
Answered technical questions concerning EMC hardware and software products i.e.
Communicated with OEM vendors to establish successful integration of equipment into associated systems, including technical assistance, training and coordination with sales.
Assisted customer engineers in diagnosing and resolving complex problems.
Installed and established satisfactory operation of all EMC hardware and software.
Performed part replacements as directed by the EMC Corporate.
Associate Degree In Electronics
Associate Senior Customer Service Engineer Resume
Summary : To obtain a position that utilizes background and skills in customer service and support. In the past 27 years have received on-going and extensive training with actual experience in customer relations and service.
Managed the daily service delivery operations for a territory generating $1M yearly revenues, with direct accountability for company assets including the vehicle, parts and supplies, tools and test equipment.
Provided onsite and remote support to customer requesting repair services on a wide array of Xerox office products including Multifunction devices, network devices, and midrange production equipment.
Increased equipment availability by building strong relationships with customers and working remotely to solve simple problems.
Provided technical support and field training to team members as part of a field training initiative that reduced learning curves and lowered overall training costs.
Saved significant shipping and parts expense by rebuilding machine subassemblies, this tactic also reduced equipment downtime significantly.
Responsible for supporting a new product release at customer sites, worked closely with field engineering, manufacturing and logistics to track new product acceptance, reliability and logistical support.
Consistently achieved all performance targets while staying well within budget Trained on all types of Xerox equipment.
Aircraft Maintenance Technology
Assistant Senior Customer Service Engineer I Resume
Summary : To Secure a challenging position as a Service Technician, Service Supervisor or Purchasing Manager where training and experience can be fully utilized.
Installed, maintained and repaired copier, fax and networked equipment.
Responsible for total customer satisfaction.
Gained experience in setting and pouring concrete forms as well as fence building.
Developed service contracts or lease agreements that identify the customer's needs.
Followed up with each customer after site visits to ensure all expectations are met.
Kept abreast of all service documentation and procedures.
Utilized system analysis techniques and responded to complex application issues for end users.
High School Diploma
Associate Senior Customer Service Engineer I Resume
Summary : To obtain a challenging position within a progressive organization allowing to utilize extensive system administration skills, build upon current skill set, and have the opportunity to implement new technologies.
Supported the following Operating Platforms: VMS, UNIX, Ultrix and Windows NT.
Served as Account Representative for major accounts.
Corrected customer outage problem by effectively trouble-shooting and providing root cause analysis.
Partnered with remote support teams and local Support Engineers in restoring system that earlier personnel was unable to restore given the number of issues that existed.
Uncovered over $200K in additional revenue from one customer by identifying undocumented service equipment while serving as original member of Area Audit Team.
Charged with auditing customer's hardware base versus their contract base.
Received various sales awards for both new sales and contract revenue generation.
Senior Customer Service Engineer/Specialist Resume
Summary : Experienced in all aspects of designing, implementing and administering windows environments from large to small. Experience includes Azure, Hyper-V, VMware, Exchange Cisco UCS, NetApp, AD, Citrix XP-6.0, DNS, DHCP, WSUS, FRS, DFS, Group Policy, Veeam, DPM, Evault, BackupExec, Commvault, Antivirus, and SQL.
Expanded, debugged and maintained Enterprise RightFax infrastructure for 250 users.
Designed, installed, debugged new enterprise Blackberry Enterprise Server infrastructure.
Setup and rolled out 150 Blackberry devices for end users.
Debugged user issues. Developed technical documentation for email conversion project (including backup and emergency recovery), and assisted in end-user training.
Wrote user manuals for VPN systems.
Managed and administered internal and managed clients and servers Responsible for and addressed managed client issues with Exchange Active Directory, email, lockouts, network, DNS, VPN, viruses and spam for internal and managed clients.
Maintained SWBT's Directory Assistance Fault Tolerant systems and provided UNIX support.
BS In Computer Science And Math
Senior Customer Service Engineer Resume
Summary : Driven professional field technician offering extensive hands-on-experience in technical and customer service support with consistent track record of ensuring quality systems requirements, regulatory standards and company goals and commitments. Responds well in high pressure situations calling for excellent organizational and interpersonal communication skills. Possesses strong understanding of business operations.