Network Operations Manager Resume Samples

Description :

1. Managed first-line supervisors; coordinated the daily operations and schedule of personnel across five 24/7 work sites
2. Conducted regular meetings with higher-level management, supervisory team, and junior associates.
3. Provided expert counsel to higher management regarding changes to existing network infrastructure and new projects.
4. Ensured compliance with regulations and policies governing military networks and security to include AR 25-1, AR 25-2, AR 380-40, and applicable NIST policy practices.
5. Provided remote support for satellite link setup and troubleshooting when not on-site; managed active directory services.
6. Supervised third-shift helpdesk and emergency response operations, to include troubleshooting end-user systems.
7. Assisted the Communications Manager to plan and facilitate the migration of all network devices and servers to the replacement.

Experience

0-2 Years

Level

Entry Level

Education

BS

Description :

1. Management of 35 network engineers and 20 software developers, responsible for the redesign of the network infrastructure.
2. Designed and implemented the Delta IBM SAN solution, and a Network Operations Center (NOC).
3. Responsible for application development, data security, disaster recovery, and 24x7 technical support.
4. Engineered the infrastructure that resulted in a WAN and LAN implementation of a gigabit backbone.
5. Coordinated and provided technical assistance for network operations for communications providers in support of 27 NATO countries.
6. Developed technical development regimen geared to strengthen the skill set of employees Processed immediate network outage reports.
7. Organizes and plans the timely installation of cell site hardware, facilities, and construction upgrades in the designated cell site location.
   

Experience

2-5 Years

Level

Junior

Education

Administration

Description :

1. Responsible for managing the operation and maintenance of analog, digital, and data technologies as well as the installation of new cells.
2. Directing and supervising the Associate Technician - Cells, Technician - Cells, and Senior Technician.
3. Responsible for leading, motivating, and coaching a diverse team toward common goals and objectives.
4. Interfacing and providing support to all other departments in the organization, such as Switching, Construction.
5. Manages the operation and maintenance of analog, digital, and data technologies as well as the installation of new cells. 
6. Interfaces and provides support to all other departments in the organization, such as Switching, Construction, RF, Performance.
7. Ensures the security, safety, and environmental compliance of systems and facilities are in accordance with corporate guidelines.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Provide management for several engineering and operational teams responsible for supporting all of EATEL's lines of service.
2. Responsible for the engineering and operation of EATEL's core circuit and packet switching networks including class 4/5 voice switches.
3. Responsible for the design, implementation, and maintenance of a comprehensive network monitoring strategy for Voice, Data, and Video networks.
4. Responsible for remote Tier 2 and Tier 3 call center/help desk support of voice, data, and video products and services.
5. Responsible for the routing and switching of all voice and data traffic on the network to ensure least cost routing and efficient utilization of the network.
6. Responsible for providing oversight and guidance on all operational issues to subordinate supervisors; ensure compliance.
7. Assist in the design and implementation of quality improvement initiatives on departmental and organizational levels.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Administered and engineered all Servers and Workstations. Maintained all switches, gateways, and routers using Linux.
2. Created both internal and external firewalls using Linux.
3. Worked with various scripts and languages such as PERL, PYTHON, BASH, HTTP, and JSP.
4. Created and successively deployed backup and disaster recovery systems utilizing MS backup, Symantec Backup Exec.
5. Implemented standard operating procedures, created vision and structure increased productivity and guided company.
6. Recruited and retained talent; led, managed and trained a team of four (4) Network Technicians.
7. Maintained field technician sparing levels for equipment; determined EOL for equipment Handled vendor RMA process for all break/fix equipment.

Experience

5-7 Years

Level

Executive

Education

Networking

Description :

1. Responsible for upgrade/rollout project from Windows XP to Windows 7 for the company.
2. Responsible for AD design/Migration/Implementation from Windows 2003 to 2008.
3. Managing User accounts within Active Directory Installed and configured multiple F5 Load Balancers.
4. Responsible for engineering (planning, design, implementation, and support) of end-to-end hosting infrastructure for complex web applications and services.
5. Support of Client colo-facility which included their NetScreen firewalls, Cisco 3560 switches, and some Blue Coat appliances.
6. Responsible for the overall operations of a franchise company focusing on Dunkin Brands.
7. Responsible for the overall operations of the franchisee sector of AT&T Wireless Sales tracking and reporting Implementing all sales promotions.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Install, configure, maintain, optimize and troubleshoot Tivoli Framework, Tivoli Netview, Tivoli Enterprise Console.
2. Performed installation, setup, administrative, and maintenance functions on Solaris 2.6, 2.8, Windows NT and 2000 servers.
3. Work with Database Administrators to integrate Enterprise Management applications with Oracle 8i database.
4. Proactive monitoring of networks, systems and applications components and resources for availability, performance and capacity analysis.
5. Generate availability/performance reports using Cognos PowerPlay from data stored in Oracle databases.
6. Work with Operations and Technical Services teams to develop and document processes and procedures as it relates to the delivery of systems.
7. Directed the organization's preventative maintenance inspection program - Revitalized Maintenance training plan.

Experience

5-7 Years

Level

Executive

Education

Technology

Description :

1. Charged with oversight of multi-million dollar IT resources including Server Backups, SANs and security devices.
2. Garnered relevant data to produce clear, concise weekly statistical and department performance reports for Senior Management.
3. Appointed as Point of Contact for 24/7 disaster-recovery procedures impacting data-center operations stability.
4. Leadership roles in managing several different work locations for Network Operations and Security.
5. Upgraded legacy equipment, software/hardware and IOS for 5 major acquisitions.
6. Requested personally to head the evaluation, selection, and implementation of the company's Change Management System.
7. Design voice and data network for ISP Hire, train, and develop a team of NOC engineers Manage day-to-day operations.

Experience

5-7 Years

Level

Consultant

Education

Masters

Description :

1. Reported directly to the Vice President of Operations and was responsible for overseeing all Information Technology systems.
2. Consisted of planning, hiring, and implementation of new office infrastructure to support the business growth.
3. Responsible for the day-to-day operation of a Windows and Linux, multiple site and server networks.
4. Plan, design, and implement network interconnectivity including remote access and site-to-site VPNs.
5. Perform hands-on advanced (2nd and 3rd level) technical troubleshooting, repairs, replacement, and installation of the system.
6. Install, test and troubleshoot circuits within or facilities including POTS, DS1, DS3 and Ethernet connectivity.
7. Work with ILECS such as Verizon and AT&T, etc; primarily dealing with electronic business processes Responsible for after hour maintenance.

Experience

7-10 Years

Level

Management

Education

Masters

Description :

1. Designed and managed complex corporate LAN/WAN for broadcasting, publishing, media, and postproduction business functions.
   
2. Monitored and evaluated systems to accommodate high growth and consolidation of business acquisitions.
3. Conducted security policy planning and implementation, and administered disaster recovery procedures.
4. Planned and implemented a successful merger of two television stations into corporate location.
5. Evaluated network infrastructure and recommended modifications to accommodate increased network traffic.
6. Purchased and set up hardware and software used for back-ups, scheduled backups, tape rotation, and storage Unified systems.
7. Conducted needs assessment, updated software, and standardized operating systems to improve efficiency.

Experience

10+ Years

Level

Senior

Education

AA

Description :

1. Served as the Subject Matter Expert (SME) and responded to inquiries on guidelines for all domains in the life cycle of wholesale orders.
2. Accountable for maintaining quality control by aligning and ensuring accuracy for metrics used at different states.
3. Conducted in-depth audits and identified in billing discrepancies, leading to substantial penalty mitigation.
4. Assisted in securing in new revenue sources over five years by performing detailed cost analysis on millions of individual cells.
5. Generated detailed cost analysis (SQL data analyses) for the sales team, leading in revenue base erosion protection.
6. Represented Verizon on the Carrier Working Group (major local service providers), and managed the interests.
7. Eliminated millions of dollars in penalties by successfully building consensus and re-negotiating the mandated regulatory metrics.

Experience

10+ Years

Level

Senior

Education

AA

Description :

1. Coordinating and managing troubles/outages and providing technical assistance to the Repair Control Center (RCC), Engineering, and the Network Operations Center (NOC).
2. Supervised a team of Technicians and am responsible for all work productivity and management.
3. Supervised and provided direction and support to the personnel and resources of the operations team to better utilize strengths.
4. Co-ordinating training, maintaining a daily/weekly/monthly schedule and developing and maintaining operations processes and policies.
5. Communicated daily with many departments within the company, other telecommunication providers and vendors.
6. Exchanging information on the installation, testing, and turn-up of circuits/facilities and network elements.
7. Participated in meetings and group discussions to incorporate new network elements into the Company Network.

Experience

2-5 Years

Level

Junior

Education

DCS