A Senior Director Of Operations works for a number of fields and oversees the operations of more than one location or department of the company. The job description entails working with managers to set the vision and goals for the operations of the company. Work activities associated with the role are listed on the Senior Director Of Operations Resume as – conducting periodic assessments of future needs and opportunities; ensuring operational processes are as per the set budgets and timelines, and leading development strategies and implementation plans to improve and standardize all operations.
Employers look for the following skills and abilities while hiring for this role – strong communication and interpersonal skills; knowledge of financial principles; operations management training and experience; business acumen; managerial skills; the ability to drive, coach, and monitor staff performance. A Master’s degree in Business Administration will highlight the resume.
Objective : A highly competent and innovative leader, possessing excellent analytical, organizational, and people skills. Well, balanced experience in business operations and operations support, based on a diverse background that includes expertise as an independent operator, as well as management within a corporate structure.
Skills : Team Building And Management, Inventory Management, Quote Management / Product Costing, Supply.
Description :
Responsible for the building and management of the worldwide operations organization.
Developed long range operations / manufacturing strategic plans to improve quality, efficiency, cost, and lead time.
Established lean manufacturing strategies and improved utilization in a build to order environment.
Managed relationships with key suppliers and customers.
Supported sales channels and presented weekly executive review.
Decreased production cost 20% by implementing lean manufacturing metrics.
Improved material availability outlook, managed process to optimize factory utilization.
Experience
2-5 Years
Level
Executive
Education
Business Administration
Senior Director Of Operations Resume
Summary : Significant leadership and management experience, specializing in information systems, capture and proposal development, operations, systems implementation, budgeting, training, and outsourcing. Current Secret clearance.
Skills : MS Office Suite, Managing, Training, And Development.
Description :
Achieved 20% organic growth through operational excellence year over year for the past three years.
Skilled senior manager adept in increasing production, service and quality.
Abled to rapidly transform company culture resulting in improved morale and greater operational efficiency that enabled winning major accounts while having to work closely with governing agencies to include law enforcement, TSA, customs, OSHA, DOT and FAA.
Increased production through cultivation of high morale, implementation of clear standards, and total accountability of all team members, resulting in increased productivity and service.
Increased sales close to 8.2 million from fiscal to present.
Coordinated and executed full warehouse and manufacturing equipment relocation from florida to texas.
Provided oversight for in-store event marketing programs for the new business partnerships with Winn Dixie, Weis Markets, Albertsons LLC SW, and Roche .
Experience
7-10 Years
Level
Management
Education
Leadership
Senior Director Of Operations Resume
Headline : Passionate Client and Customer Service Director with solid experience managing many aspects of organizations including large scale management and administration. Demonstrated ability to deliver mission-critical results. Driven to manage costs and establish strong relationships. Superior abilities in Account Management, Client Services, Operations, and Sales Support Management.
Skills : Lean Manufacturing, Six Sigma, Project Management.
Description :
Managed multiple sites with annual revenue of over $200 million dollars.
Directed responsibility for all operational functions and profitability.
Implemented Lean Management tools such as visual management, value stream mapping, and one-piece flow to increase value.
Resulted was a doubling of production output in less than 3 months, which lead to a reduction in operating costs by over 22%.
Incorporated visual management tools into both the production and inventory departments to ensure adherence to production schedules and an improvement in lead-time.
Led times were reduced by 40% while reducing inventory levels were reduced by over 20.
Improved supply chain through the management and consolidation of suppliers and implemented performance guarantees into contracts.
Experience
5-7 Years
Level
Executive
Education
Masters In Business
Senior Director Of Operations Resume
Objective : A senior manager with 20+ years of broad strategic and tactical experience in the marketing and the CPG industry. Track record of building marketing strategies while integrating/consolidating resources, maximizing dollar investment, and growing visibility and tangible ROI. Consistently successful in highly competitive industry sectors including retail and marketing.
Skills : Micros, Opera, Word.
Description :
Re-invented how to utilize both human and computer assets to continue to scale fast and efficiently.
Optimized the use of human capital and power usage were two of the largest operational costs that we modelled and innovated around to increase both density and span of control.
Developed and instituted a culture of continuous improvement through employee engagement and problem solving.
Oversawed day to day operations for a certified food grade manufacturing facility and fulfillment warehouse with top line annual revenue of $14. 5 million.
Responsible for inventory management and all supply chain logistics for 7 international markets. Supervised all product testing and verified test results.
Managed corporate stores while achieving consistent top marks for operations throughout company.
Exceeded revenue, margin and profit goals by 250%. Exceeded all kpis.
Experience
2-5 Years
Level
Executive
Education
BS In Computer Science
Senior Director Of Operations Resume
Summary : Within Sybase's Worldwide Customer Service and Support (WW CS&S) organization, oversight responsibility for all aspects of customer service and technical support. Directly responsible for the North America Customer Service teams, ISO certification, customer satisfaction metrics, worldwide staffing levels, expense control, and a wide variety of additional projects and initiatives. interested in a position that allows me to enhance the customer's experience and drive customer satisfaction.
Skills : Communication Enterprise Level Software Support Customer Service Teams Internal Consulting Team Acquisition Integration Maintenance Contract Renewals Data Quality Offshore Support Team TECHNICAL Microsoft Access, Project.
Description :
Serviced and Supported (WW CS&S) organization, oversight responsibility for all aspects of customer service and technical support.
Responsible for the North America Customer Service teams, ISO certification, metrics, worldwide staffing levels, expense control, and a wide variety of additional projects and initiatives.
Led Sybase's Quality - ISO 9000 Certification initiative by collaborating with multiple Sybase business units to ensure the achievement of continuous improvement and process compliance.
Achieved an overall (worldwide) 97% Customer Satisfaction rating, which contributed to Sybase achieving 12 consecutive quarters of revenue growth prior to being acquired by SAP.
Collaborated with multiple business units within Sybase to ensure the ongoing alignment of WW CS&S's goals and business objectives with Sybase's financial and revenue goals.
Developed and communicated directives, reports, and presentations on a wide range of subjects including key performance indicators (KPIs), the analysis of metrics, processes, policies, and procedures to ensure the consistent delivery of quality customer service and technical support across all of Sybase's worldwide support organizations.
Managed all recruiting and hiring activities, collaborating with both local and global HR teams.
Experience
10+ Years
Level
Senior
Education
Business Institutions
Senior Director Of Operations Resume
Summary : Highly qualified Senior Director Of Operations with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Managed several departments at two call centers (Gurnee and Chicago) to ensure Customer Service, Loan Processing, and Application Support teams achieve daily department and business goals.
Worked closely with Marketing and Development to introduce new products.
Supported marketing/advertising programs.
Lead the Call Monitoring and QA teams, across all business centers, to help drive the customer experience.
Responsible for all facility issues in both locations.
Started up a Chicago office call center for U.S.
Included being the Operations Project Leader to ensure all facility, IT, training, and staffing needs were met.
Experience
10+ Years
Level
Senior
Education
MS In Engineering Management
Senior Director Of Operations Resume
Headline : As a Senior Director Of Operations, responsible for Analyzing existing business unit operations, monitor financial health and drive programs that lead to further operational optimization, reduced financial burden, and sustained financial health improvements within the P&L.
Skills : Communication Skills, Analyzing SKills, Directing Skills.
Description :
Complied with all federal, state, and local regulations, and provide direction and guidance for appropriate changes to marketing strategy to Executive Director and board members.
Represented the museum to a variety of constituencies to help build enthusiasm for programs and exhibitions.
Collaborated with marketing department to highlight special events, exhibits, and individual programs.
Worked collaboratively with other members of the leadership team: Development, Administration, and Executive Office.
Worked effectively and collaboratively as liaison with Board committees, tourism and/or museum industry colleagues, volunteers, vendors, and JYF staff at all levels.
Utilized organizational and time management skills to consistently meet deadlines, and manage the department effectively.
Managed interpretation, curatorial, collections management, visitor services, public programs, in-school and outreach K-12 initiatives, and/or related program delivery.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Senior Director Of Operations Resume
Objective : Motivated Senior Director Of Operations devoted to improving health and well-being. Exposed and knowledgeable in a wide array of health care disciplines and business practices. Dedicated to personal improvement through continuous education and self-empowerment.
Skills : Computer Software: QuickBooks, Excel, Word, CPA.
Description :
Served as director of 20+ emergency physician groups at 30 hospital locations and operations manager for 12 mid-level managers and 200+ employees.
Provided support and direction to other department supervisors that support the mid-level managers in daily operations.
Worked with physicians and practice managers to improve practice services and increase revenue.
Managed workflow from off- site to in-house processing.
Maintained business relationships with vendors, hospital administrators, clients, business associates and banking/account representatives.
Ensured proper application of HIPAA laws and regulation standards as well as current coding methodologies and revenue cycle management, to improve collection yearly.
Established Cardservice International account, to create a terminal based merchant account for each client that allowed processing of credit card payments directly into clients' accounts without directing funds through a billing company resulting in increased patient payments and revenue to the company.
Experience
2-5 Years
Level
Executive
Education
EDUCATION AND TRAINING
Senior Director Of Operations Resume
Objective : Senior financial services manager with 11+ years of experience at a top tier investment bank, and industry-leading organization. Track record of success through providing leadership within a team-oriented, fast-paced environment. Excellent critical thinking, communication, and problem-solving skills.
Skills : Microsoft Office Suite, Multitasking, Organizational Skills.
Description :
Developed clinical operations and pharmacovigilance services that brought QST from a data management and statistics organization to a full service operation.
Transitioned the company from paper based data management systems to EDC through the obtaining MEDIDATA certification and IWRS, implementing the EDC system Medrio and Clinical Trial Management Software (CTMS) Responsible for all employee professional development through intensive change in systems implementation.
Responsible for hiring, promotion, performance appraisals, salary administration, counseling, and discharge activities.
Developed and implemented statistics based data reviews for all studies with clients monthly or upon enrollment milestones to ensure key performance indicators (KOLs) and key risk factors (KRF) were on track.
Hosted client audits and supported FDA Inspections at research sites and sponsors.
Organized and presented bid defense meetings.
Developed inventory control programs to 99. 7% accuracy levels. Initiated 42 value added programs to assist start up of customers role in manufacturing fuse loge for boeings 787.
Experience
2-5 Years
Level
Executive
Education
Clinical Trial Design Course
Senior Director Of Operations Resume
Summary : Results-driven executive with a passion for helping companies leverage their organizational, data, and technology assets to drive innovation and improved performance in healthcare. first-hand experience in healthcare from multiple vantage points provides a solid foundation for developing and implementing comprehensive business capabilities to enable organizations to differentiate and execute on key strategic objectives.
Skills : Team growth, Management, Communication.
Description :
Managed the supervisor implementation of the workflow as required by client contractual agreements, including workforce management, specific client satisfaction metrics, and team member relations.
Monitored all team members for quality and performance objectives.
Coordinated with Client Services, Human Resources and Project Managers to prepare, evaluate and maintain production goals.
Managed fiscal budgetary goals and operation improvement initiatives.
Assessed and conduct training or coaching relating to client objectives, supervisor skills and company policy and procedures to ensure contract and center standards.
Responsible for 7 million dollar budget annually.
Reported directly to the Vice President of Operations.
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