Senior Guest Advisor Resume Samples

A Senior Guest Advisor provides an outstanding guest service experience to the guests staying in the facility. Most of these advisors’ advice and guide the guests on sharing their gamin experience and ensures that the entertainment needs of the guests are met. While the job duties vary from setting to setting, and on the needs of the guests, the following are certain core duties listed on the Senior Guest Advisor Resume– greeting guests on arrival, identifying guests needs; making product suggestions; prioritizing guests over tasks, attending phone calls, promoting emerging products to guests; providing merchandise prices are current and accurate; assisting in meeting sales, profit and shrink goals; and carrying out all other tasks as needed.

Related expected competencies include the following – an outgoing and friendly personality, strong guest service skills; clear and verbal communication skills; working knowledge of computerized cash register systems; video game knowledge; and the working ability to complete required paperwork. A degree in hospitality or a relevant area is needed.

 

Senior Guest Advisor Resume example

Senior Guest Advisor Resume

Objective : As a Senior Guest Advisor, responsible for Responding to guest comments or questions in person or on the phone; answering phone calls promptly, courteously, and professionally, ensuring every guest receives top-notch guest service.

Skills : Accounting Skills, Supervising Skills, Management Skills.

Description :

    1. Supervised the work of part-time Game Advisors.
    2. Planned, organized, and delegated tasks to Game Advisors and follow up to ensure proper completion.
    3. Provided timely and appropriate feedback to Store Manager or Assistant Manager concerning associate performance issues.
    4. Ensured that all Game Advisors properly record their time worked.
    5. Responsible for verifying hours worked for the week and accurately close out the payroll week.
    6. Responsible for restocking merchandise and moving product from the backroom to the front of the store.
    7. Repriced merchandise by printing price stickers on the register or with a price gun to accurately produce a new price ticket, and place on the product.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Senior Guest Advisor Resume

Objective : Seeking a Senior Guest Advisor position, responsible for Promoting GameStop’s new title reservation program and the PowerUp Rewards guest loyalty program, Assisting with supervising staffing levels to achieve optimum guest service at all times, and ensure that best in class guest service is consistently provided.

Skills : Spreadsheets, Proficient In Microsoft Office, Customer Service, Computer, Training And Development, Office Administration.

Description :

    1. Prepared bank deposits by completing appropriate paperwork and delivering deposits to the company bank account.
    2. Set up Cricket wireless devices for customers.
    3. Responsible for reviewing merchandise on displays to ensure that all products in the store are presented on the selling floor.
    4. Assisted in the development of marketing and promotional campaigns for midnight launch events.
    5. Assisted store team in meeting and exceeding sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader.
    6. Counted, balanced, and reconciled daily business transaction totals correctly and accurately in the POS system.
    7. Ensured that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines.
        Years of Experience
        Experience
        2-5 Years
        Experience Level
        Level
        Junior
        Education
        Education
        Associates Of Science


        Senior Guest Advisor Resume

        Objective : Seeking a Senior Guest Advisor, responsible for Assisting leaders with store inventory counts, stocking and restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.

        Skills : Graphic Design, Communication, Microsoft Office, Public Speaking, Cash Handling.

        Description :

          1. Managed the day-to-day operations of the store.
          2. Adjusted prices of various items, prepping store before opening.
          3. Ensured customer's needs are met.
          4. Oversaw shipping and receiving.
          5. Took trades of various mobile devices, video game consoles, and video games.
          6. Supervised employees giving them tasks to complete every day.
          7. Role-played with employees improving the functionality of myself and said, employees.
        Years of Experience
        Experience
        2-5 Years
        Experience Level
        Level
        Executive
        Education
        Education
        GED

        Senior Guest Advisor Resume

        Objective : Senior Guest Advisor with 5 years of experience in Assisting supervisor to ensure staff consistently provides excellent customer service and informs customers about special promotions, magazine subscriptions, pre-purchases (reservations), used games, new items arriving, and the videogame trade-in program.

        Skills : Microsoft Office, PC Hardware Installation/Maintenance.

        Description :

          1. Informed customers of new title reservations and explain the benefit of the program to obtain a reservation.
          2. Personalized client/resident interaction to maximize the customer experience by anticipating the individual needs of customers and seek ways to exceed expectations.
          3. Maintained thorough product knowledge, including specials and availability.
          4. Promptly processed customer purchases/return transactions at point of sale.
          5. Assisted in supervising staffing levels to achieve optimum customer service at all times.
          6. Assisted with store inventory counts by accurately recognizing product titles, counting quantities, and recording product/count information.
          7. Achieved sales goals and accomplish administrative and operational duties set by Store Manager.
        Years of Experience
        Experience
        2-5 Years
        Experience Level
        Level
        Executive
        Education
        Education
        High School Diploma

        Senior Guest Advisor Resume

        Headline : As a Senior Guest Advisor, responsible for Checking shipments for discrepancies and shortages and record any discrepancies in the POS system, and also Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift, etc.

        Skills : Microsoft, Sales, Customer Service, Photoshop.

        Description :

          1. Assisted in managing a team of 10.
          2. Provided timely and appropriate feedback to Store Manager and District Manager concerning associate P&L reports.
          3. Assisted store in meeting sales, profit, and shrink goals.
          4. Managed relationships with third party companies in a manner acceptable to others and to the organization to participate in our launch events.
          5. Actively participated in store and district sales and marketing meetings.
          6. Maintained records related to sales.
          7. Placed special orders or call other stores to find desired items.
        Years of Experience
        Experience
        5-7 Years
        Experience Level
        Level
        Executive
        Education
        Education
        BA

        Senior Guest Advisor Resume

        Headline : Senior Guest Advisor with 6 years of experience in Supervising and delegating tasks to Game Advisors in absence of management, providing timely and appropriate feedback to Store Leader concerning associate performance issues.

        Skills : Typing, Sales, Customer Service, Management.

        Description :

          1. Worked collaboratively in a team environment.
          2. Prioritized and accomplished a wide range of tasks each shift.
          3. Proposed innovative marketing ideas.
          4. Updated Computer inventory listings.
          5. Kept work areas clean and organized at all times.
          6. Prepared outgoing shipments.
          7. Provided customers with exceptional care and attention.
        Years of Experience
        Experience
        5-7 Years
        Experience Level
        Level
        Executive
        Education
        Education
        High School Diploma

        Senior Guest Advisor Resume

        Objective : As a Senior Guest Advisor, responsible for Promoting GameStop's new title reservation program and the PowerUp Rewards guest loyalty program, and also Assisting with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided.

        Skills : Microsoft Suite, 90+ Wpm, Customer Service.

        Description :

          1. Provided outstanding customer service experiences using elements of GameStop's specific sales model and techniques, as well as assisting the store management team in supervising store activities.
          2. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
          3. Handled all customer relations issues in a gracious manner and in accordance with company policies.
          4. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
          5. Mentored new sales associates to contribute to the store's positive culture.
          6. Communicated clear expectations and goals to each team member.
          7. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
        Years of Experience
        Experience
        2-5 Years
        Experience Level
        Level
        Executive
        Education
        Education
        G.E.D

        Senior Guest Advisor Resume

        Headline : Senior Guest Advisor with 7 years of experience in Promptly processing accurate guest purchases/return transactions via Point-of-Sale (POS) computer system, ensuring they experience top notch guest service.

        Skills : Good Communication Skills, Advising Skills, Multitasking.

        Description :

          1. Acted as the first point of contact for Sales Associate's questions and concerns.
          2. Responsible for all customer service situations and interactions, including addressing escalated situations.
          3. Oversaw daily store operations, including opening and closing the store independently, receiving and processing inventory shipments, and balancing the register and safe daily.
          4. Assisted customers with product information and company policies.
          5. Provided customers with a great retail experience, offering knowledge of products.
          6. Maintained a well-organized and friendly store atmosphere.
          7. Worked directly with other Game Advisors and Managers to effectively drive sales higher and maintain great teamwork with other co-workers.
        Years of Experience
        Experience
        5-7 Years
        Experience Level
        Level
        Executive
        Education
        Education
        BS

        Senior Guest Advisor Resume

        Objective : Senior Guest Advisor with 2 years of experience in Assisting store team in meeting and exceeding sales, profit and shrink goals and accomplish administratively, and operational duties set by Store Leader, and also Counting, balancing and reconciling daily business transaction totals correctly and accurately in the POS system.

        Skills : Spreadsheets, Proficient In Microsoft Office, Customer Service, Computer, Training And Development, Office Administration.

        Description :

          1. Greeted customers and ascertain what each customer wants or needs.
          2. Detailed merchandise and explain use, operation, and care of merchandise to customers.
          3. Recommended, selected, and helped locate or obtained merchandise based on customer needs and desires.
          4. Computed sales prices, total purchases and receive and process cash or credit payment.
          5. Answered questions regarding the store and its merchandise.
          6. Prepared sales slip or sales contracts.
          7. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
        Years of Experience
        Experience
        2-5 Years
        Experience Level
        Level
        Junior
        Education
        Education
        Associates Of Science

        Senior Guest Advisor Resume

        Headline : Senior Guest Advisor position, responsible for Addressing and correcting sales staff communication issues in a tactful and effective manner, Responsible for organizing merchandise on shelves, alphabetizing titles, straightening products, and minimizing unused shelf space by facing out the product.

        Skills : Cash Handling, Customer Service, Management, Microsoft Office, Filing, Cleaning, Photoshop.

        Description :

          1. Assisted guests with inquiries and provided related products.
          2. Stocked and restocked inventory when shipments were received. 
          3. Reorganized the sales floor to meet company demands.
          4. Directed and supervised employees engaged in sales, inventory-taking English, and reconciling cash receipts.
          5. Fulfilled customer shipping needs using UPS and USPS methods. 
          6. Exchanged returned merchandise for customers quickly and efficiently. 
          7. Trained staff to deliver outstanding customer service.
        Years of Experience
        Experience
        5-7 Years
        Experience Level
        Level
        Executive
        Education
        Education
        BA