Senior Program Manager Resume Samples

Description :

1. Oversaw management, performance, and execution of major account programs for the organization, including ensuring profitability, managing program contribution and gross margins, and integrating quality customer service.
2. Directed all program phases, from inception through completion, including SMT, Post-Wave, Test, and Box Build.
3. Coordinated and prepared proposals, as well as established and monitored master plans and schedules.
4. Led development, design, and testing teams, including facilitating team meetings, tracking action items, and guiding NPI and Production product launches.
5. Met with customers to determine needs and requirements and monitored operations to ensure compliance.
6. Conducted risk assessments and made recommendations for improvement, collaborating with senior leadership to develop process and program changes.
7. Improved contribution margin by 5% through better utilization of materials and labor.

Experience

7-10 Years

Level

Management

Education

Master Of Business

Description :

1. Led statement of work development by a mixture of interagency Integrated Product Teams (IPT).
2. Provided overall oversight management, leadership, and logistical support for technical services in support of the Emergency Management Modernization Program and it associated support elements.
3. Managed multiple contract tasks and teams consisting of government and contractor personnel.
4. Developed and provided innovative scheduling task trackers weekly, that ensured services and deliveries were identified, planned, tracked, and reported as required by the contract.
5. Planned, directed, organized, controlled and coordinated technical effort, contractor manpower and team activities.
6. Tracked program activities and coordinated with the Government's Contracting Officer's Representative (COR).
7. Served as the main point of contact for the contract requirements to the Government with full decision making authority.
8. Provided program oversight to multi-disciplined manpower teams and subcontractors' teams.

Experience

7-10 Years

Level

Management

Education

Masters In Management

Description :

1. Enabled an IT team struggling with service discovery by architecting a scalable SharePoint based Service Catalog that improved service discovery across 80,000+ users and multiplied adoption of their services Responsibilities: Worked with all the project stakeholders to gather the key requirements and prioritize them.
2. Worked with the solution managers (product owners) to compile the user stories, prioritize them and helped determine the overall budget/capacity and come up with the sprint release plan.
3. Facilitated product backlog grooming and monthly sprint planning meetings and ensured the sprint commitments are published to all stakeholders.
4. Managed daily scrum for the cross functional project team (team included, UX designer, Service engineer, Devs, test engineers etc.).
5. Managed the sprint review meetings and the monthly sprint demos with customers.
6. Communicated the sprint status with burndown charts, up-to-date capacity charts, risks and issues to leadership team on weekly basis.
7. Coordinated the sprint retrospective meetings and ensure the lessons learnt are captured and appropriate measure implemented in future sprints.

Experience

5-7 Years

Level

Executive

Education

CS

Description :

1. Responsible for leading business and IT process improvement initiatives across the enterprise using standard process improvement tools and methodology.
2. Develop and refine processes and reports that lead to business innovation, competitive advantage, efficiencies/savings, and customer service improvements.
3. Manage multiple IT and business projects according to plan; measure, monitor, and report progress.
4. Prepare business cases, scope documents and white papers to define and communicate assigned programs/initiatives.
5. Develop detailed project plans that contain key activities, timelines, and resource requirements.
6. Manage project and process improvement teams and related implementation activities according to project plans.
7. Responsible for contributing to marketing strategy, innovation, vision, and creativity.
8. Develop Key Performance Indicators (KPIs) and metrics to monitor the success of process improvement initiatives, and develop reports and presentations for senior management.

Experience

7-10 Years

Level

Management

Education

Business Administration

Description :

1. Managed all aspects of a large-scale statewide K-12 assessment project.
2. Included coordinating internal staff and subcontractors in developing and implementing processes, procedures, and schedules to meet project deliverables for both paper/pencil and online achievement testing programs.
3. Created internal and external schedules, and ensured adherence to quality control procedures to produce high quality assessments within deadline and budget.
4. Established and maintained strong, positive, constructive relationships with clients.
5. Managed the development, administration, scoring, scaling and equating, and reporting of test results.
6. Provided information, support, direction, problem-solving, and constructive solutions.
7. Developed and monitored project budget and master schedule.
8. Adjusted processes to improve the delivery, coordination, and quality of products and services.

Experience

10+ Years

Level

Senior

Education

M.Ed

Description :

1. Responsible for day to day operations, planning, training & development, scheduling, implementation and execution of the Overlay Services Division.
2. Oversee the provision of counseling, health services, overlay services and intervention activities, training and information for clients.
3. Provide direct staff training and supervision as it relates to youth policy and health standards and procedures.
4. Supervise and conduct weekly staff meetings regarding client clinical care.
5. Identify training needs and conduct training sessions for staff.
6. Quality control and quality assurance of client files for monthly monitoring report.
7. Oversee case management services, comprehensive treatment programs including assessments, treatment plan development, treatment interventions such as: individual, group, process groups, social skills training and life skills training with emphasis on self esteem, conflict resolution and peer pressure.
8. Development and implementation of new prevention and intervention programs.

Experience

2-5 Years

Level

Executive

Education

Psychology

Description :

1. Developed a complete understanding of the customer's business needs.
2. Served as principal interface between the customer, the project team and any internal/external partners participating in the project.
3. Created a proposal/contract suitable to each customer's needs.
4. Managed allocation of resources to ensure project/contract deliverables.
5. Reviewed project/program financials for impact on schedule, variation and change control.
6. Developed the necessary project/program to fulfill the desired results of the customer.
7. Resolved discrepancies and provide solutions or alternatives when issues arise.
8. Managed complex projects/programs that have multiple customers, high volume and long time-spans.

Experience

10+ Years

Level

Senior

Education

Master's Certification

Description :

1. Interviewed, hired and lead a Sustained Engineering team of 5 developers and testers responsible for maintaining the stability and functionality of a suite of applications used to track configuration information of MSN assets in addition to tracking issues involving MSN's IT Infrastructure.
2. Worked with Program Management, Release, and Test teams to create a timely, realistic process for the triaging and resolving of bugs and design changes submitted to the Sustained Engineering team.
3. Scheduled the resolution of code defects and design changes to be released in logical groupings depending on customer need and development team availability.
4. Delivered large technical solutions across the MSN Operations IT infrastructure on a suite of systems based on key configuration management databases and trouble ticketing systems which describe and control the processes and assets that are required to run MSN.
   
5. Created written business, functional and design specifications, and other related diagrams and documents needed for reporting and presentations.
6. Developed strong partnerships with the businesses that deliver the requirements, use cases, project scope, and other components.
7. Developed and presented prototypes of proposed solutions to customers and development teams.

Experience

5-7 Years

Level

Executive

Education

MBA In Business

Description :

1. Responsible for ensuring successful on-time & on-budget delivery of assigned web-based programs while managing key internal & external relationships to fulfill supporter and customer expectations.
2. Serving as single point of contact to track programs from contract signing to online publication.
3. Schedule and facilitate internal project kick off calls with Sales, Strategists, Scientific (content) Directors, Production, Studio, Creative & Marketing teams to review and finalize the product scope and project budget.
4. Serve as liaison between the CME department, editorial, faculty and outcomes teams for products associated with metrics and other types of measurable assessments.
5. Prepare and communicate individual project goals to all project teams.
6. Update program timelines for internal stakeholders and external academic and/or society partners.
7. Schedule and moderate content development planning calls with selected faculty, Scientific Directors, Medical Writers, Partners and Peer Reviewers to facilitate status and next steps.
8. Serve as the primary onsite liaison to attend, coordinate and manage logistics for all assigned multimedia programs and live in-person events.

Experience

5-7 Years

Level

Executive

Education

Certification Program

Description :

1. Provided national Tom Tom fleet support covering 60 markets.
2. Resolved issues with tracking units and GPS direction devices that enabled the NOC to dispatch closest tech to an issue.
3. Steered cross-functional team, implementing performance-based (PBA) alarming initiative that identified service-impacting events from performance reports, enabling resolution by the NOC.
4. Oversaw CATS MSO spares inventory project.
5. Cleaning up the current spares inventory database, standardize part numbers/names, identify critical spares and conduct an inventory.
6. Primary point of contact for vendor to develop Cisco CCNA certification courses and develop additional curricula for training department.
7. Supplied Symetricom Bits clock training to all 60 switch markets.
8. Familiarizing each with an understanding of the bits clock and the administration of it.

Experience

7-10 Years

Level

Management

Education

AAS

Description :

1. Developed program management methodology utilizing integrated-baseline approach, that included both risk and change management processes.
2. Executed this process in the successful launch of numerous high-profile automotive programs.
3. Identified program deliverables and metrics to achieve commercial agreement.
4. Developed comprehensive work plan for all tasks and project resource needs.
5. Established baseline financials (Tooling, capital and piece price) and prepared bid package(s) for RFQs, prototype, production and service.
6. Managed new Toyota Tacoma composite pick-up bed module.
7. Program scope consisted of new; plant, service contracts, processes and logistics infrastructure.
8. Achieved launch readiness 6 months ahead of schedule and at 47% direct margin.

Experience

10+ Years

Level

Senior

Education

BBA In Project Management

Description :

1. Customer Success Organization, Help & Support Web Experience Delivery Delivered Support & Learn Hubs web site re-engineered on time.
2. Enhanced customer experience for 19MM monthly visitors.
3. Tightly coordinated across engineering, design, content teams to simultaneously shipping in all major geos.
4. Launched Support Articles web site experience on time.
5. Improved customer experience for over 6MM monthly visitors.
6. Integrated content improvement process for 100+ Adobe products/services Managed enterprise SaaS platform acquisition process for Knowledge Management System.
7. Brought together Infrastructure team to define deployable architecture alternatives and navigate through selection and corporate approval process.

Experience

2-5 Years

Level

Junior

Education

BS In Computer Engineering

Description :

1. Led project delivery as well as opportunities to sell new products, capabilities, and online technologies.
2. Guided a seven-person team and directed cross-functional department involvement in the preparation and delivery of initiatives and programs.
3. Collaborated with clients and internal counterparts to manage and execute contract requirements and changes; coordinated interdisciplinary team participation, including IT, quality, procurement, HR, operations, psychometrics, test development, transportation and proposals to create and implement solutions.
4. Exceeded financial targets; led business development efforts and acquired a $26 million contract with the state of Georgia; increased revenue from [] to $10 million annually/generated $63 million in four years.
5. Led training and resolved issues; increased participation from 5% to 25% in one year for the state of Georgia.
6. Partnered with customer to devise a plan that effectively avoided negative media and political implications.
7. Promoted online testing - resulted in winning a significantly larger contract for additional online testing.

Experience

10+ Years

Level

Senior

Education

Management

Description :

1. Managed a portfolio big data solutions the DOD and DHS, valued at $7M, and comprised of 14 FTE.
2. Oversaw requirements collection, development, user acceptance testing, project documentation, contract/subcontract negotiation, and project financials for DHS S&T R&D program.
3. Lead a cohesive effort comprised both organic and geographically dispersed personnel.
4. Served as trusted advisor for government leadership with respect to analytic tools, data management infrastructure, and innovative solutions.
5. Experience with managing CPFF, T&M, and FFP contracts.
6. Familiar open-source technologies (HDFS, ElasticSearch, Kafka, Storm, etc).
7. Lead business develop approach to expanding portfolio.

Experience

10+ Years

Level

Consultant

Education

MBA In Management

Description :

1. Managed three major programs providing telecommunication and information technology services used by President of the United States, USAF, USN, and DHS.
2. Provided weekly program status briefings to the Board of Directors and company executives.
3. Synchronized all efforts to achieve program requirements and satisfy all stakeholder expectations.
4. Successfully led the creation of company's first ever Program Management Office (PMO) responsible for management and control of all telecommunication programs.
5. Integrated best industry practices and reduced manning requirements; managed multiple programs with staff previously needed to manage a single program.
6. Accountable for PMO performance; controlled using Master Project Plans, Work Breakdown Structures, Integrated Master Schedules, Contractor Utilization Plans, Communication Plans, Risk Management Plans, and Change Management Plans.
7. Responsible for overall profitability of PMO; created cost, schedule, and technical performance baselines resulting in lower cost and improved schedule accuracy.
8. Successfully awarded new contract work; led proposal efforts, including pricing and technical volumes for $70M in Government contract proposals; awarded 40 efforts totaling more than $40M.

Experience

2-5 Years

Level

Junior

Education

Master Of Business

Description :

1. Provides program integration management across multiple projects for Joint STARS aircraft.
2. Interprets and clarifies Joint and Urgent Operational Needs Requirements.
3. Reviews Basis of Estimates, and evaluates proposals.
4. Fields and sustains software and hardware solutions.
5. Provide support to Programmed Depot Maintenance IPT.
6. Draft AFTO 103s/107s supporting an $80M annual effort.
7. Functional Check Flight program Manager for the JSTARS MWS Oversee Configuration Audits on training devices and support equipment.
8. Represent government at Integrated Product Team Meetings and Risk Management Review Boards.

Experience

2-5 Years

Level

Junior

Education

Project Management

Description :

1. Program/Product management of Informatica MDM solution for customer domain and merchandising division.
2. Managed an intensive effort to Integrate MDM with the predictive analytics engine and define parameters for predictive analytics engine.
3. Successfully managed and delivered the eCommerce program.
4. Planning, tracking, cost/scope/time and risk management for all programs.
5. Working with the executive team on IT roadmap definition CAB, Business relationship management and steering committee execution.
6. Managed Scrum of Scrum (Agile) in an ever-demanding customer environment without burning out the energy and dedication of the teams spread across multiple geographies.
7. Implementation of new ITSM processes for the ongoing support services.
8. Implementation of an effective program evaluation framework.

Experience

2-5 Years

Level

Executive

Education

Computer Applications

Description :

1. Initially led a two-person Program Management team in formulating Epics and User Stories for the next-generation Property Management System for the web and mobile.
2. Collaborated with several teams in scoping the first release and crafting a Minimally Viable Product.
3. Partnered in defining workloads, modular testable services, and performance metrics.
4. Employed Agile Scrum as a development methodology.
5. Assured clear accountability across work teams by leveraging the OARPi model.
6. Regularly updated C-level executives about the project's status and about any issues that arose.
7. Oversaw the smooth growth of my team to a cadre of five Program Managers and an Agile coach.

Experience

7-10 Years

Level

Consultant

Education

Management

Description :

1. Program manager for new business initiatives in the emerging devices organization.
2. Work with partners to define and develop new devices on the ATT network.
3. Design and implement managed connections between mobile devices and partner data centers.
4. Implemented billing and activation platforms and provided technical design expertise to potential device partners.
5. Included considerations of public requirements such as E911 and NG911.
6. Designed, installed and maintained wired and wireless computer networks to support new products.
7. Monitored software testing and trained Help Desk personnel.
8. Created 1st and 2nd tier help desk and product support structure.

Experience

5-7 Years

Level

Executive

Education

Mechanical Engineering