Telemarketing Agent Resume
Objective : To obtain a Telemarketing Agent position with a promising company and utilize my extensive customer service and managerial skills to make a real contribution to its growth and profitability.
Skills : Computer, Customer Service, Communication.
Description :
- Obtained customer information such as name, address, and payment method, and enter orders into computers.
- Recorded names, addresses, purchases, and reactions of prospects contacted.
- Contacted businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
- Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Answered telephone calls from potential customers who have been solicited through advertisements.
- Wrote letters to respond to correspondence from customers or to follow up initial sales contacts.
- Answered questions from customers.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Telemarketing Agent Resume
Objective : As a Telemarketing Agent, responsible for Greeting customers via phone using the automated dialer. and also Engaging in conversation to identify customers' needs.
Skills : Marketing, Customer Service, Good Communication.
Description :
- Explained products or services and prices, and answer questions from customers.
- Understood the vision of the business or project and keep it at the forefront at all times.
- Maintained records of contacts, accounts, and orders.
- Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Received calls with the intent of promoting or selling company products or services.
- Converted contacts obtained from group advertising opportunities to schedule initial appointments with the appropriate clinic based on Cluster Booking principles.
- Monitored franchise website chats support to drive New Patient scheduling.
Experience
2-5 Years
Level
Executive
Education
GED
Telemarketing Agent Resume
Objective : Seeking a Telemarketing Agent with 2 years of experience in Answering incoming calls from prospective customers.and also using scripts to provide information about product features, prices, etc. and present their benefits.
Skills : QuickBooks, Microsoft Office Components, Industrial Programming, And Basic Computer Studies.
Description :
- Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
- Focused on the goals of the organization.
- Prioritized the success of the organization over personal interests in advancement.
- Maintained technical knowledge by attending educational workshops; reviewing publications.
- Assisted individuals in filling out applications or questionnaires.
- Documented all calls and other contact attempts, as well as, recordings of all conversations in our call center database.
- Met personally/team qualitative and quantitative targets.
Experience
2-5 Years
Level
Executive
Education
GED
Telemarketing Agent Resume
Objective : To obtain a Telemarketing Agent position. 3 years of experience in Recording the customer's personal information accurately in a computer system. and also experience in dealing with complaints or doubts to safeguard the company's reputation.
Skills : Customer Service Representative, Employee Training And Discipline.
Description :
- Advised present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
- Influenced customers to buy or retain product or service by following a prepared script to give product reference information.
- Documented transactions by completing forms and record logs.
- Maintained database by entering, verifying, and backing up data.
- Kept equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
- Maintained operations by following policies and procedures; reported needed changes.
- Maintained quality service by following organization standards.
Experience
2-5 Years
Level
Executive
Education
Master In Science
Telemarketing Agent Resume
Objective : Seeking a Telemarketing Agent position, responsible for Asking pertinent questions to understand the customer's requirements. and also Persuading the customer to buy by demonstrating how merchandise or services meet their needs.
Skills : Planner, Marketing, Good Communication.
Description :
- Asked questions in accordance with instructions to obtain various specified information, such as a person's name, address, age, religious preference, or state of residency.
- Compiled, recorded, and coded results or data from interviews or surveys, using a computer or specified form.
- Contacted individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
- Identified and reported problems in obtaining valid data.
- Met with supervisor daily to submit completed assignments and discuss progress.
- Performed patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Reviewed data obtained from an interview for completeness and accuracy.
Experience
2-5 Years
Level
Executive
Education
GED
Telemarketing Agent Resume
Headline : As a Telemarketing Agent, responsible for Working in a call center requesting medical records on behalf of American insurance companies Verified that records were received and updated daily.
Skills : Strategic, Creative, Organized, Detail-Oriented, Entrepreneurial, Social Impact Driven.
Description :
- Effectively managed a high-volume of inbound and outbound customer calls.
- Resolved customer issues in a clear, courteous, and straightforward manner.
- Created cases and claims for damaged, lost, or displaced packages.
- Activated accounts for clients interested in new services.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Provided base level IT support to non-technical personnel within the business.
- Installed software, modified and repaired hardware, and resolved technical issues.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Telemarketing Agent Resume
Objective : As a Telemarketing Agent, responsible for maintaining top agents, assisting the managers with clerical work. Developing flexibility in learning new things.
Skills : Microsoft Office, Data Entry, Customer Relations.
Description :
- Informed customers on the different campaigns would be specializing in that current time period.
- Gained incredible patience and compassion.
- Understood the basic principles of customer service.
- Maintained being one of the top agents while being a part-time student.
- Assisted the managers with any clerical work needed.
- Developed flexibility with learning new things in a short period of time.
- Contacted businesses and private individuals by telephone in order to solicit sales for goods and services.
Experience
2-5 Years
Level
Executive
Education
GED
Telemarketing Agent Resume
Objective : As a Telemarketing Agent, responsible for tracking successful meeting sales experience as a telemarketer customer service. Maintaining customer satisfaction ratings.
Skills : Customer Service, Microsoft Word, Google Docs, Marketing.
Description :
- Assisted consumers with other questions and activities.
- Completed Training on AT&T Rewards Plan Specifics and Internal Computer Systems Database Administration.
- Conversed with, engendering interest in, and securing participation in the AT&T Rewards Program, Meeting and exceeding company metrics of 10 Rewards Program registrations per day.
- Utilized company software to perform accurate data processing on all accounts.
- Followed up with clients to ensure optimal customer satisfaction.
- Maintained customer satisfaction ratings based on explicit criteria set forth by the company.
- Attended mandatory training sessions to stay updated on service, product, or company policy changes.
Experience
2-5 Years
Level
Executive
Education
GED
Telemarketing Agent Resume
Objective : Seeking a Telemarketing Agent position. Responsible for Answering inquiries by clarifying desired information; researching, locating, and providing information. Maintaining a call center database by entering information.
Skills : Customer Service, Telephone Etiquette, Microsoft Office, Good Communication.
Description :
- Adjusted sales scripts to better target the needs and interests of specific individuals.
- Called former customers as well as prospective customers to get their updated information to give them an Auto Insurance and or Homeowners Insurance Policy Quotes.
- Attempted to get customers interested in the books we sold.
- Utilized social media tools to drive page likes through ad interactions.
- Monitored major customer review sites and respond in kind for all franchisees utilizing call center.
- Handled incoming call overflow and off-hour calls from offices.
- Explained products or serviced and prices, and answer questions from customers.
Experience
2-5 Years
Level
Junior
Education
G.E.D
Telemarketing Agent Resume
Objective : Responsible for Making outbound calls on an automatic dialing software program to prospective clients about current promotions.
Skills : Microsoft Office, Management, Marketing.
Description :
- Completed 200-900 daily cold calls, with an average customer conversion rate of 85%.
- Emphasized product features based on the analysis of customers' needs.
- Answered customers' questions regarding products, prices, and availability.
- Set weekly goals for inside sales representatives.
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
- Managed and recorded all leads from outbound telephone marketing.
- Filled all the information into the computer.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
