Service Agent Resume Samples

A Service Agent mainly working for the Customer Care center will take the responsibility of attracting potential customers by undertaking a variety of tasks that are mentioned on the Service Agent Resume – answering phone calls, clarifying customer’s doubts about the product/service, recommending information or data about the product or service, processing orders, updating customer accounts, recommending add-on products/services to existing customers, resolving product or service problems, following up with customers to ensure resolution, and generating sales leads.

The best portfolios are the ones that are able to depict the following attributes – ability to manage a large number of incoming calls, familiarity with CRM systems and practices, a track-record of over-crossing quota, strong phone handling skills, active listening skills, and a good knowledge of the company’s product/service. The education requirement is minimal and includes only a high school diploma or GED.