Service Operations Manager Resume Samples

The service Operations manager is responsible for overseeing the production and service activity of an organization. The major roles and responsibilities highlighted in the Service Operations Manager Resume are – designing and controlling the service and operations processes, redesigning the business operations, overseeing hiring and recruitment of staff, monitoring personnel productivity, offering guidance and getting feedback; creating and implementing business plans for improving operations efficiency, maintaining and checking safe working conditions, designing and overseeing performance of employees and reporting information to higher-level management.

Candidates aspiring to become service operations managers should have adequate knowledge of organizational effectiveness, operations management, service management, business principles, budgeting and also possess IT skills. Candidates should portray in the resume a degree in the field of operations management for seeking this job position.

Service Operations Manager Resume example

Service Operations Manager Resume

Headline : Working knowledge of Windows 2000, XP, and Vista. Worked with Microsoft Office 2000 and 2007. Past and present experience with Vericash, Abra, Kronos, Fast pay, and Smart search software applications.

Skills : Project Management, Customer Service Satisfaction.

Description :

    1. Planned and implemented the delivery of all Customer Support Programs (CSP).
    2. Provided technical support to end-users and field labor by coordinating knowledge and expertise of Service Specialists.
    3. Collaborated with the business development team to increase service revenue.
    4. Partnered with the team to develop a service contract for two full time embedded staff to administer and manage access control.
    5. Worked with the team to develop a service contract and manage preventative maintenance.
    6. Developing a relationship with a large petrol company that led to the hiring of two additional full-time staff.
    7. Managed money orders & wire transfers, prepared daily safe sheets, balance lottery machine.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS


Service Operations Manager Resume

Summary : Career as an employee for a major grocery retailer for 14 years. For 11 of those years Different forms of management. After relocating to Arizona became the Assistant Manager at a high performing retail establishment.

Skills : Microsoft Office, Customer Service.

Description :

    1. Partnered successfully with the store department leads to produce growth in service scores.
    2. Reduced and controlled expenses by managing labor hours and ensuring proper cash handling and bookkeeping procedures.
    3. Strengthened company's business by leading implementation of the companies 5s program at store level.
    4. Hired, trained, coached and mentored staff to ensure proper procedures and policies in place are being followed.
    5. Responsible for customer relations and satisfaction.
    6. Received a Service First Award for achieving higher than the division goal for customer satisfaction.
    7. Working with the Store Director to ensure that our store is a quality, friendly place to shop.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS


Service Operations Manager Resume

Summary : Diverse individual with vast experience in business operations and most recently employed with one of the largest insurance agencies in the country.

Skills : USAF Aircraft Maintenance, MS-Office.

Description :

    1. Customer satisfaction for key accounts in the Austin and Corpus Christi areas as we provided service on our medical devices.
    2. Responsible for these locations to meet or exceed cost containment within budget guidelines.
    3. Accountable for the individual development of the staff members through training, hands-on development, and periodic reviews.
    4. Supervised up to 16 direct reports and up to 7 locations across Texas.
    5. Expert in different areas including safety, Fee for Service, and Calibration of Test Equipment.
    6. Fee for Service and Calibration targets were consistently met.
    7. Met all industry and government regulations through staff training and periodic regulatory audits.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Service Operations Manager/Representative Resume

Summary : An aggressive well rounded business leader have direct experience in market research, prospecting, customer service and conducting sales appointments with both commercial entities and individuals.

Skills : State of Michigan Mechanics License, MS-Excel.

Description :

    1. Supported strategic customer service satisfaction programs through face to face customer visits and training of subordinate representatives.
    2. Negotiated both customer and vendor contracts.
    3. Drove organic sales to exceed budget through the effective training and support of all assigned personnel.
    4. Capitalized on routing efficiency through consistent application of routing software.
    5. Consistently lead the service department to the top five ranked positions with service sales topping.
    6. Effectively reduced route driver labor costs by more than through effective routing efficiency techniques.
    7. Recognizing the downward trend in the market, Consolidated two physical branches into one saving an estimated.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MBA

Service Operations Manager/Co-ordinator Resume

Summary : Results-driven executive with strong team building and training experience. Superior leadership talents relating to team initiatives, motivating, coaching and training team to excel.

Skills : Retail Management, MS-Excel.

Description :

    1. Drive the evolution of service operations into a profitable business entity.
    2. Provide leadership that creates and fosters best in- industry levels of customer satisfaction.
    3. Assists with the development, planning, and implementation of service strategies, policies, procedures, and training.
    4. Create and monitor team Key Performance Indicators(KPI's).
    5. Plan and coordinate with service personnel commissioning and field service activities.
    6. Prepare and distribute weekly and monthly operational reports.
    7. Wrote a schedule for more than 50 associates Assured grocery lines were moving effectively, answered multi-line telephone.
    8. Assured safe and till monies balanced daily, responsible for anything involving service manager.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Management

Service Operations Manager/Technician Resume

Headline : Operations Manager who excels in technical sales and troubleshooting. Proactive in flagging and developing solutions for process and supply inefficiencies.

Skills : Microsoft Office, Word, Excel.

Description :

    1. Provided field service operations in the oil and gas industry.
    2. Responsible for eleven, two-man crews with specialties from I&E to high-pressure valve maintenance.
    3. Managed the Central and South Texas regions.
    4. Implemented new safety and operator qualification training, increasing crew efficiency.
    5. Created new accounts through customer service and reliability.
    6. Maintained the Quality Control Manual in accordance with the National Board of Boilers and Pressure Vessel's strict requirements.
    7. Collaborated with multiple customers on projects including Chemical Injection, Emergency Shut Down Valves, Fire Loops.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
BS

Service Operations Manager III Resume

Summary : Highly motivated, results driven professional with over 20 years Customer Service experience and 12 years experience in rapidly changing, fast paced, medical field service organization.

Skills : Management, Continuous Improvement, Problem Solving.

Description :

    1. Consistently meets all key metrics year over year. Oversee movement of all capital and rental activities.
    2. Decreased territory spending from 1.75M to 1.2M over 3 year period, while maintaining order volume.
    3. Maintain a strong service platform to support customers with clear, concise service solutions.
    4. Select, train and ensure optimum performance with an emphasis on a diverse workgroup.
    5. Chartered to manage and develop the front office, service department and parts department while improving efficiencies of scale.
    6. High customer retention rate resulting from my exceptional and compassionate customer service skills.
    7. Installed and maintained a number of automated systems for numerous clients.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Criminal Justice

Associate Service Operations Manager Resume

Summary : District manager with extensive experience in Retail operations. Supervise locations, employees, and hiring, training, coaching, human resources. Manager training and responsible for training all new managers.

Skills : Management, Customer Relationship, Product Launch.

Description :

    1. Hire, train and coach all front end employees. Retail In charge of all customer service throughout the store.
    2. Supervise 20-50 employees, cashiers, courtesy clerks, customer service clerks, bookkeepers, and video rental.
    3. Resort town so needs in employees changed with the seasons.
    4. Charge of employees to ensure that all are trained and coached when needed to help with the needs of the store.
    5. Promoted a number of employees to management positions.
    6. All aspects of operations, hiring, training, scheduling, coaching, bookkeeping, customer service, banking, safe accountability, scan coordinator.
    7. Supervised, directed and coordinated associates and department managers in charge of cashier and front end operations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Education

Lead Service Operations Manager Resume

Summary : To obtain a Management position with an established, progressive, outcome oriented company where can utilize ability to develop a team and expand revenue growth.

Skills : Petroleum Engineering, Chemical Engineering, Management.

Description :

    1. Recruit, develop, coach and retain Field Service Reps, Field Service Technicians and Biomed.
    2. Maintain procedures/policies for Fleet vehicles, Test Equipment and Preventative Maintenance of product.
    3. Conduct monthly Safety meetings and drive a Safety First culture within the territory.
    4. Exceed and sustain established Company Key Metrics.
    5. Sustain and exceed financial performance metrics in a Super High revenue Territory.
    6. Work closely with sales counterparts in Acute, Post-Acute, and Moveable Medical Equipment to ensure customer retention.
    7. Conduct frequent customer Business Reviews (Capital and Rental) to ensure customer satisfaction.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Service Operations Manager Resume

Summary : Comprehensive military and civilian defense industry management experience spanning countries. Provided solid leadership to over personnel; Managed in US Gov resources Exceptional organizational, interpersonal.

Skills : Customer Service, Management, Retail, Budgeting.

Description :

    1. Applied outstanding communication skills, both with staff and guests to resolve problems quickly ensuring the quality of service.
    2. Executed company policies and procedures focusing on guest experience and customer service.
    3. Implemented proper training for all employees through established systems to meet company standards.
    4. Assisted management team with meeting all sales goals and budgets each year.
    5. Managed food cost, labor and other controllable to meet profit objectives.
    6. Recruited, supervised, and motivated staff of 50+ to maintain appropriate staffing levels through employee retention.
    7. Maintained and generated all greeter, bartender and server schedules.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Retail Marketing

Service Operations Manager Resume

Summary : Over 15 years of experience in administrative management, including two years in operational business and sales management. A proven leader able to solve administrative issues and overcome daunting challenges.

Skills : Microsoft Office, Management, Human Resources.

Description :

    1. Worked closely with VA State Police to ensure proper procedures were followed for the submittal of State Inspections.
    2. Supervised 5 phone operators and 2 cashiers to ensure all service appointments and financial transactions were completed.
    3. Create and maintain spreadsheets to track hours for technician billing, training, and performance.
    4. Developed and instituted standards for each position and monitored their progress.
    5. Reconciled work orders against warranty requirements to ensure proper service tracking.
    6. Observe employee job performance including fraudulent activity, working with Loss Prevention management.
    7. Inspect safety prevention throughout the entire store. Coordinate and conduct weekly Manager meetings.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Education