Service Center Manager Resume Samples

Under the guidance and supervision of the senior management, the service center manager takes charge of all aspects of the service center operations and management. The job description includes executing both financial and human resources management, logistical service, administrative and other common services. The service center manager further performs various other tasks such as – ensuring efficient operations, implementation of strategies, ensuring effective human resources services, fostering collaboration within the team, leading the operations and ensuring a smooth workflow in the service center.

Candidates seeking to join as service center managers should have excellent knowledge of providing national and international level service management, they should be able to manage the staff and the operational systems also. They should be proficient in office software packages and show skill in handling web-based management systems. Fluency in English and local language is a must for this job. Successful Service Center Manager Resume makes a display of a Master’s degree in the field of business administration, finance, industrial engineering or the like.

 

Service Center Manager I Resume

Summary : Experienced, results-driven Service Center Manager I, possessing excellent writing, communication, and mathematical skills with proven abilities in team leadership, acquisitions, and mergers seek employment with growing recognized company. Profit & Loss accountability and troubleshooter. To work to the best of the abilities to positively contribute to your esteemed organization.

Skills : Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Communication, Management

Description :

    1. Selected for National Linen's Management Program which involved cross-training in multiple roles and environments and culminated in management of Service Center operations.
    2. Supervised 21 direct reports across sales, service, and administrative departments for a commercial linen sales/rental operation with annual revenue in excess of $3.6 MM.
    3. Managed internal training and in-service seminars in the areas of safety, OSHA compliance, sales, product knowledge, and administration.
    4. Supervised driver education and fleet maintenance programs. Performed in-depth financial risk/reward analysis.
    5. Cultivated profitable, working relationships with a diversified set of major linen users.
    6. Implemented numerous change initiatives credited with increasing cash flow while eliminating process redundancies, curtailing inefficient resource allocations, improving safety record, and reducing expenses, yielding A 40% increase in weekly sales.
    7. Supervised 11 direct reports working as Route Sales Representatives who were tasked with developing new commercial accounts and servicing existing customers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Consultant
Education
Education
Associates


Junior Service Center Manager Resume

Objective : Experienced Junior Service Center Manager in logistic services and freight industry with over 4 years of international experience. Successfully led and challenging assignment for logistics, freight, and aviation industries. Excellent presentation and communication abilities. Fluent in French and English, intermediate level in Dutch. To pursue a highly challenging career, where one can apply their keen, acquire new skills and contribute constructively to the organization.

Skills : Inventory Management, Service Center Manager, Forklift Operator.

Description :

    1. Maneuvered the creation and set up of DHL operations at the Q-West Air Force base which included customers' search, air-side operation system, compound location, and accommodations.
    2. Handled the whole gamut of operational activities of DHL services including but not limited to outgoing materials, flight materials, flight numbers, shipping methods, and any unusual activities.
    3. Ensured all shipping material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations, and government regulations.
    4. Managed the overall logistics operations by performing warehousing and distribution tasks.
    5. Monitored service center's performance against productivity, service standards, security/cost targets and assured implementation of actions to reverse identified areas of under-performance.
    6. Effectively networked with US military command, Iraqi military command, 2 US contractors and Coalition members for gaining support for mailing packages, letters, etc.
    7. Verified the USPS outbound mail are transmitted on time safely and ensured they are executed in line with service, quality, security and cost performance standards/targets within one/more service centers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelors of Science


Senior Service Center Manager Resume

Summary : Senior Service Center Manager with experience within the new motor distribution, electrical distribution equipment, and rotating equipment business, HVAC project management both new equipment sales, installations, and repairs. Qualifications include an extensive background in customer service, quality improvements, productivity enhancement, financial planning, and operations management. Good leader and manager. Team player and outstanding individual performer.

Skills : General Management, Operations Management, Sales, Government Relations, Business Acumen, Problem Solving

Description :

    1. Managed a medium-sized electric motor service center focused primarily on pulp, paper, and chemical industry customers and the industrial base with over $3.9 million in sales per year.
    2. Operated a twenty-four hour facility with a foreman, sales representatives, customer service staff and office manager, and 12 hourly mechanics, winders, and machinists.
    3. Customers included key firms such as Degussa-Huls, Ciba Specialty Chemicals, Acordis Fibers, and Olin Chemical.
    4. Assigned to this position after sale of the Horner business to Eastern Electric to create a bridge between the new owners and customers as well as employees during the transitional period.
    5. Prepared monthly sales forecasts and operations reports for the senior management team at corporate headquarters.
    6. Won a 5-year motor repair contract with Olin Chemical during a competitive bidding process against three other companies by developing confidence and trust with the purchasing and maintenance managers of Olin.
    7. Installed a safety program that included steps to ensure OSHA compliance, systematic reporting, operator training, injury reporting for Workers Compensation, and new DOT compliance procedures including daily truck inspections.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelors of Science

Service Center Manager/Executive Resume

Headline : Service Center Manager/Executive with expertise in handling the complete customer services, operations entailing planning, resource utilization & manpower management. An effective communicator with excellent relationship, management skills and strong analytical, problem-solving and organizational abilities. Improved abilities in working on initiatives, thereby bringing down achieving monthly targets.

Skills : Microsoft Office, Class A CDL, Management, Delegation, Conflict Management, Managerial Courage, Political Savvy

Description :

    1. Responsible for organizing, staffing enforcing and accomplishing all service center activities in an efficient and economical manner as well as within established budget guidelines consistent with corporate objectives.
    2. Observes, inspects and measures service center performance in order to identify areas of opportunity and develops and implements performance engineering solutions to identify problem areas.
    3. Maintain superior internal and external customer relations, consistent with company policies.
    4. Receive constructive criticism and praise in a business-like fashion and maintains a professional, positive attitude.
    5. Analyzes revenue statistics, identifies sales opportunities and work closely with the Director of Sales/Marketing in developing client solutions.
    6. Keeps fully informed regarding competitive developments and situations within the assigned geographic service area.
    7. Constantly trains develop and evaluate all service center personnel work performance as well as for the initiation of personnel records documentation.
    8. Is responsible for the recruitment of prospective employees, including screening, qualifying and interviewing in conjunction with Region Manager and/or Director of Sales/Marketing.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General Studies

Sr. Service Center Manager Resume

Summary : Sr. Service Center Manager with in-depth proficiency with all aspects of the transportation management and Sales including but not limited to DOT, FMCSA, OSHA, Safety training and programs, Haz-Mat, recruiting, training and retention. Seeking a position in the professional and corporate sectors where the knowledge and skills will be further developed and utilized.

Skills : Lean, Sales, Manager, Presentation Skills, Written Communications, Customer Focus, Motivating

Description :

    1. Oversaw all aspects of the Operations Service Center, Aircraft ramp operations and courier routes; including facility maintenance, hiring, employee training, employee reviews, disciplinary actions, service performance, Operations budgets, FAA audits and OSHA logs and reporting.
    2. Responsible for performance and audit results of three contractor staffed substations.
    3. Managed through Airborne and DHL merge while creating an impressive reorganization of internal audit items.
    4. Managed the Memphis TN Aircraft Ramp Operations passing all FAA Safety and Security audits.
    5. Managed 40 route couriers, aircraft operations including 7 feeder aircraft, DC8 aircraft and 6 line haul routes which serviced the Sacramento district.
    6. Consistently met service goals for 12,000 average delivery shipments per day.
    7. Directed Outbound performance planning including sort functions and equipment requirements Met with independent contractor managers and conference independent contract owners on a daily basis to review daily performance shortcomings and successes.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Business Administration

Jr. Service Center Manager Resume

Objective : Results-driven Jr. Service Center Manager with 2+ years of logistics contributing to the advanced quality, productivity and profitability of diverse automotive, high technology, and marketing organizations. Skillfully balance strategic leadership and global operations management experience to achieve the company mission. Achieve and surpass strategic plans that align business operations with organizational goals and objectives.

Skills : Six Sigma Green Belt, Certified Training Of 7 Habits Of Highly Effective People, Certified Training Of 4 Roles Of Leadership. Lean Manufacturing Training, Kazan Training.

Description :

    1. Oversee logistics operations consisting of 6 managers, 6 supervisors, 100 material handling associates, 4 drivers.
    2. Developed and operated required end-to-end product supply chain in alignment with cost, customer quality/reliability, and other key deliverables.
    3. Exercise approval authority over annual budgets, capital expenditures, and pricing models.
    4. Maintain full operational control include safety & environmental, continuous improvement, employee relations and P&L accountability for 56M plus account portfolio.
    5. Responsible for $56.5M in revenue objectives. Generated a 22% sales increase by driving organic business growth.
    6. Identified and reduced profit leaks to increase margin 5% Reduced overtime by 7.5% to recover 1.8% margin
    7. Turned around an underperforming operation by fostering a positive work environment with employee and customer, improving processes, and building a new infrastructure capable of sustaining performance goals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelors of Science

Southeast Customer Service Center Manager Resume

Summary : Hard-working, enthusiastic, Lead Service Center Manager. Former business owner, current small business manager driven by success and growth as a team and a company. Well rounded and versatile in a supply-based business brings an understanding of consumer needs and business to business relationships. Strong desire to continue learning. Rich experience in the service industry to serve delight services to customers among competitors.

Skills : Microsoft Office Suite, Building Effective Teams, Time Management, Integrity

Description :

    1. Manage a 72 door facility with a staffing of 99 employees. Manage 9 office staff, 1 Operation Manager, 5 Operation Supervisors, 24 Dockworkers, 16 Road Drivers, 38 City Drivers, 1 shop Supervisor, and 5 Shop techs.
    2. Plan, organize and manage the work of all employees to ensure that the work is accomplished in a manner consistent with organizational requirements.
    3. Monitor operation to ensure that staff members comply with administrative policies and procedures, safety rules and government regulations.
    4. Promote a safe work environment by conducting monthly safety audits, implement and attend group weekly safety meetings perform by leadership. Collaborate with the leadership team to formulate and implement schedule and policy changes, procedures, goals, and objectives.
    5. Implement company policy in all matters including hires, disciplinary issues, and terminations.
    6. Plan the daily manpower needs to ensure customers' freight is delivered and pick-up timely.
    7. Responsible for the clean and safe working conditions of the facility and equipment.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Bachelor Of Business Administration

Assistant Service Center Manager Resume

Objective : Innovative Assistant Service Center Manager, known for improving operational efficiency and supporting executives and business units in achieving organizational goals. Use of Lean Six Sigma tools along with strong project management skills to eliminate waste and reduce defects. Proven management skills in associate training, development, and mentoring. Ability to communicate and develop working relationships with all levels of management, colleagues, and customers.

Skills : Management Skills, Lean Six Sigma, Inventory Management, Supply Chain Management, Quality Management, Auditing.

Description :

    1. Planed and scheduled all facility and warehouse operation activates including receiving, storing, shipping, handling returned/damaged goods, maintained and administrative activities to ensure customer requirements are met, policy and procedures including EH&S are adhered to and the facility is maintained to ISO & GMP compliance.
    2. Prepared and managed budget, revenue and account analyses.
    3. Ensured the accurate and timely preparation, processing, distribution and retention of all necessary reports and records regarding warehouse operations.
    4. Directed and oversaw job assignments and plan daily labor schedules.
    5. Directed warehouse supervisory personnel to achieve prescribed objectives.
    6. Full supply chain responsibilities for 1.6m in product Transportation including two trucks and drivers.
    7. Monitored the cleanliness and working condition of all equipment and oversees adjustments and/or repairs as necessary.
    8. Ensured current and accurate inventory control for each account.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelors of Science

Service Center Manager III Resume

Summary : Fast learner, keeps abreast of the latest technologies, adept at developing and promoting analytical software/networking solutions, capable to switch to allied or varied technologies depending on project requirements. Excellent relationship management skills & ability to conceive efficient solutions utilizing technology and efficient team management. To further the professional career with an organization that will utilize the service and operational management skills to benefit mutual growth and success.

Skills : Strong Learning Agility, Skilled Multi-tasker, Negotiations Expert, Training And Development, Strategic Planning, Focused On Customer Satisfaction, Exceptional Time Management Skills, Results-oriented.

Description :

    1. Responsible for managing all aspects of day-to-day operations and administration.
    2. Manage customer service deliveries, account maintenance and route sales, facilities and fleet maintenance, service center personnel, service center operating budget and expense control.
    3. Proactively drive new sales, route sales, customer audits and inventory control, contract renewals, and accounts receivables to exceed company goals.
    4. Provide team leadership, guidance, and development for Route Sales Personnel, Sales Representatives and Management Team to ensure outstanding customer service and to maintain a high level of focus on customer retention.
    5. Responsible for recruiting and hiring all service center employees.
    6. Hold weekly performance meetings to review activity reports and results for the week to ensure goals are achieved for the month, quarter and year.
    7. Followed up with customers to ensure they were happy with services and we had exceeded their expectations for quality and performance.
Years of Experience
Experience
10+ Years
Experience Level
Level
Consultant
Education
Education
Bachelors of Science

Service Center Manager/Supervisor Resume

Summary : A hardworking, enthusiastic Service Center Manager/Supervisor ready to become part of your team. Former business owner, a current store manager who is always focused on the customer. Always striving to exceed goal expectations, and stand ready to go above and beyond in the situations that require a little more attention. Well developed communication skills with a reputation of unwavering accuracy, credibility, and integrity.

Skills : Computer Skills, Instructor, Training & Development, Management, Aeronautics, Leadership, Logistics, Mechanical.

Description :

    1. Manages the quality repair of rail cars and inspections of rail cars for defects and unsafe conditions within a train yard and on the line-of-road.
    2. Leads direct and executes servicing, repair, and preventive maintenance of locomotive and equipment.
    3. Ensures that work in Locomotive and Car Operations is performed safely according to CSX Transportation (CSXT) safety rules, and is compliant with the American Association of Railroads (AAR), and Federal Railroad Administration (FRA) regulations.
    4. Communicates best practices in safety, budget, quality, and production, and identifies opportunities for continuous improvement within the assigned area of responsibility.
    5. Handles conflict and solves problems as they occur. Encourages others to work collaboratively.
    6. Complete training activities to manage car inspections, train yard, line-of-road or directs servicing, repair, and preventive maintenance of locomotives ensuring that work is performed to meet CSXT, FRA, and AAR regulatory standards.
    7. Responsible for operations efficiency including expense tracking, vendor choices, etc.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Associates

Service Center Manager II Resume

Summary : Seeking a position in a leadership role to utilize the skills with exceptional quality at developing talent while delivering consistent financial results. People-oriented and with a management style which is a blend of strong analytical planning, detail-oriented and interpersonal skills along with exceptional common sense to improve services and products, reduce costs and lead times, delight customers and help and mentor others. All the while engaging in new challenges and learning experiences.

Skills : General Management, Operations Management, Sales, Government Relations, Business Acumen, Problem Solving

Description :

    1. Provided strong, positive, and in-store operational leadership as general manager responsible for all day to day operations.
    2. Built store sales through a relationship-oriented marketing approach to local businesses.
    3. Implemented corporate promotions to maximize sales and create a positive selling environment.
    4. Promoted corporate brand and culture of customer service at all times; ensured exceptional quality and service.
    5. Recruited, hired and trained all store employees; delegated and empowered employees to manage and be held accountable for daily operations of their respective departments.
    6. Oversaw cash handling, customer service, merchandising, human resources; administration, strategic business planning; and operations.
    7. Developed and implemented financial and operations plan to meet customer requirements while controlling expenses, achieving budgeted labor costs and maximizing profits.
    8. Controlled costs through effective labor practices and precise cost and inventory controls in all departments.
Years of Experience
Experience
10+ Years
Experience Level
Level
Consultant
Education
Education
Associates

Associate Service Center Manager Resume

Headline : Dynamic Associate Service Center Manager with 5 plus years of leadership and staff development with extensive experience in receivables, sales and call center management. Possessing good communication and collaboration skills to lead and the ability to work in concert with diverse groups effectively. Adroit at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively.

Skills : Delivery, Medical Supplies, Organizational Skills, Customer Service, Scheduling, Inventory, Ordering, Repair, Warehouse.

Description :

    1. Management of Healthcare Revenue Cycle Solutions operation in a call center environment with a concentration on staff development, project management, and client dialing strategies.
    2. Responsible for daily management of outsourced Revenue Cycle Solutions Call Center team operations.
    3. Duties Management of up to 8 hospitals AR and reduce AR days and increase revenue for 30+ clients by addressing.
    4. Maintain an average of <15% AR greater than 90 days.
    5. Work closely with the client to determine areas for improvement and travel to the facility if necessary to assist with implementation/contract or to train with Business Office Manager/Director.
    6. Manage and maintenance of predictive dialing software which included but was not limited to new client campaign implementation, adjustment, and filtering which were designed to increase overall campaign penetration/collection.
    7. Management of an array of projects, including technological and procedural. Supervised a team of up to 35 FTE's (25 consistently).
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors of Science

Service Center Manager/In Charge Resume

Headline : Service Center Manager/In Charge with a long-standing work experience that straddles the lines of customer service, office administration and management. Has strong abilities in designing, conducting and implementing training and educational programs. Effectively works with internal and external vendors to optimize training cost and delivery.

Skills : Management, Account Management, Microsoft Office Suite, ADP Payroll, ADP Payroll, Oracle.

Description :

    1. Troubleshot, diagnosed, repaired and processed transactions for customers.
    2. Performed inventory counts and orders as needed, also completed transaction invoices and cash drawer reconciliation as part of service technicians daily responsibilities.
    3. Management duties included drafting weekly schedules, payroll reconciliation, ordering office supplies, providing feedback and coaching, generating action plans, training materials and meeting dockets/ itineraries.
    4. Promoted from an entry-level technician to Service Center Manager to District Trainer.
    5. Met service & repair goals consistently while increasing month over month foot traffic and transaction revenue while maintaining a high customer satisfaction returns of 95%.
    6. Drafted training templates and schedules for new hires. Maintained relationships with 800+ customer base averaging $65,000 in weekly rental revenue.
    7. Assisted sales reps with planning individualized approaches to potential customers, accounting for unique needs and expectations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors of Science

Service Center Manager/Supervisor Resume

Headline : Service Center Manager/Supervisor with more than 7 years supporting pre-sales and post-sales through the technical implementation of Digital Printing systems. Provided hardware and software support, and coordinated the process between sales and service to evaluate the customer's complete needs including product installation, software, system integration, and network solutions.

Skills : Leadership, Compassion, Security, Customer Service, A Keen Eye For Safety

Description :

    1. Work closely with the Communications Department to determine whether to print jobs in-house or outsource to the appropriate vendors in order to accomplish objectives in the most efficient and cost-effective manner.
    2. Process and oversees bulk mailing projects as submitted by ministries. Manage to receive processes and works directly with the Accounting Department to ensure all purchases have been properly accounted for and delivered.
    3. Ensures staff is trained, scheduled and performing to the expectations of Prestonwood.
    4. Initial analysis of the print shop showed it to be lacking in processes, a very disorganized, and bad relationship with our business partners.
    5. Implemented several processes to streamline the workflow, and improve customer service.
    6. The relationship has greatly improved between the Service Center and its business partners.
    7. Currently planning the remodel and implementation of expanding the Service Centers capabilities.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Senior
Education
Education
Certificate

Customer Service Center Manager Resume

Summary : Dedicated Customer Service Center Manager with 11 years of experience providing excellent customer service and effective direction of store personnel. Strong skills in regulating policies and processes, implementing corporate initiatives, building business partners with internal and external customers to grow market share, increase sales and control expenses. Excellent reputation for organizing and improving workspace to create an environment that's safe and efficient.

Skills : Management, Supervisor, Operations Management, Inventory Management, Sales, Quoting, Customer Service, Microsoft Word, Microsoft Excel, Microsoft Outlook, Ultrasonic Thickness Testing, Magnetic Particle Inspection.

Description :

    1. Provided knowledge of the product to help customers make informed decisions regarding decorating and protection needs.
    2. Managed daily operations, provided excellent customer service, implemented corporate initiatives, enforced policies and procedures, provided leadership and team building, trained, coached, scheduled associates, resolved customer complaints and controlled inventory.
    3. Received Outstanding Achievement Recognition 4 of 7 years for increasing sales and lowering controlled expenses.
    4. Built sales growth by providing excellent customer service, training staff on initiative and promotions.
    5. Finished in the top 8 stores in my 5th year.
    6. Kept bad debt under 1/2 % every year by strictly adhering to policies and processes for managing accounts receivables.
    7. Ensured no time-loss injuries among staff for 6 of 7 years ensuring understanding of safety policies and processes. Received corporate recognition for achievement.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Bachelors of Science

Southeast Customer Service Center Manager Resume

Summary : Analytical, resourceful and solution-oriented Southeast Customer Service Center Manager. Strong management and multi-tasking skills and capable of responding to changing priorities and delivering results. An experienced individual with advanced problem-solving abilities to effectively troubleshoot and resolve client issues. Collaborative team-worker with strong interpersonal and communication skills and record of providing excellent customer service to a diverse and varied clientele.

Skills : Microsoft Dynamics, Customer Relationship Manager, Wennsoft/Great Plains, Microsoft Excel, Word, And PowerPoint.

Description :

    1. Successfully implemented an automated data gathering system, as a key member of a multi-national task force, which reduced data entry errors, and improved efficiency and field service quality.
    2. Increased regional revenue 300% as a result of establishing a new service center in Pennsylvania, including office/shop design, initial inventory, and staffing.
    3. Ensured maximum productivity, efficiency, quality and safety within the PA and DE service centers by implementing 5S lean principles.
    4. Supported upper management and company growth strategy through the yearly budgeting process.
    5. Provided monthly reports consisting of safety, quality, and financial data.
    6. Successfully trained ten new coordinators and administrators on quoting, equipment and product selection, purchasing, inventory and invoicing.
    7. A key player in the successful negotiation of numerous multi-year service and product contracts for five major customers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Bachelor of Arts

Service Center Manager I Resume

Summary : Seeking long term management career in a growth-oriented transportation company that will value the experience and qualifications as well as provides promotion opportunities as deemed appropriate. Seeking a Position where the Knowledge and skill will Contribute Value to operations of the organization and social status. An excellent communicator with honed leadership and people management skills

Skills : Lean Manufacturing, 5S, Team Building, Quality Control, Production Management, Database Management.

Description :

    1. Managed all operations in the Northern half of the market for FedEx Freight.
    2. Included management of all P&D and line haul operations for two service centers as well as coordination of travel in order to resolve operational issues, inspect for compliance and educate employees as needed.
    3. Worked closely with Human Resources to resolve employee issues, initiate necessary corrective action processes and thoroughly investigate human resources related conflicts.
    4. Responsible for sales and revenue growth within my territory, working directly with Account Executives and customers to increase business levels.
    5. Accountable for a successful transition from FedEx Freight East to FedEx Freight West during the realignment of territories.
    6. Oversaw and approved all facility and equipment repair, vendor contracts and set up as well as pricing for all vendor activity in two facilities.
    7. Assisted sales reps with planning individualized approaches to potential customers, accounting for unique needs and expectations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Bachelors of Science

Service Center Manager Resume

Summary : A highly motivated Service Center Manager who currently plays a vital role in the development, support, and evaluation of employees. Flexible, fast learning and a team player. Delivers timely results and accuracy in high volume work environments while maintaining a high standard of analysis and professionalism. Proficient with MS Office 2013. Anxiously looking to join an organization to support my long term goals.

Skills : Management, Supervisor, Operations Management, Inventory Management, Sales, Quoting, Customer Service

Description :

    1. Responsible for total loss and profit of a $7 million annual branch by monitoring overtime, overall operating profit, and logistics efficiency.
    2. Preparation and execution of the branch's budget.
    3. Manage and develop procedures of functions of durable medical equipment such as receiving, accounts payable, shipping, and clinical procedures.
    4. Responsible for hiring, coaching, and training employees for their annual review by observing performance efforts in accordance with the job description.
    5. Monitor staffing levels, expenditures, and inventory utilization to ensure maximum profit margins.
    6. Assist in directing the local sales team in executing quality service and evaluating and analyzing sales activities.
    7. Conduct monthly sales and operations meetings that consist of developing sales strategies and ideas to maximize branch profits.
    8. Carry out policies and procedures as defined in the quality manual. Continuous development through reading, schools, seminars, and on the job training.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
High School Diploma

Service Center Manager - Contract Resume

Headline : Service Center Manager holds the distinction in designing and implementing standard operating procedures and monitoring the overall process, identifying improvement areas and implementing adequate measures. Demonstrated excellence in ensuring the achievement of the targets by the team with deftness in handling weekly meetings with the Supervisors and checking all the reports

Skills : Microsoft Office, DayForce, Salesforce, Sales, Operations Management, Project Management, Account Management, Business Development, Customer Service, Great Plains, Inventory Management, Logistics, Operations, Team Building.

Description :

    1. Oversaw daily facility operations, including morning and evening dock operations, pickup and delivery operation, small clerical staff, and night time linehaul operation.
    2. Recruited, interviewed, hired, trained and managed a team of 3 Supervisors, 2 Account Managers, and 35 hourly Associates.
    3. Successfully coached and mentored staff into management positions. Maintained low staff turnover through effective motivational management.
    4. Met and exceeded customer requirements for handling freight while remaining efficient to provide long term security for our associates.
    5. Maintained staffing levels of the service center. Ensured timely follow up completion by each shift leader.
    6. Assisted the leadership team in charting results and using data to determine operational changes necessary to meet goals.
    7. Responsible for day-to-day operations and profitability of busy service center. Safety liaison between the general office and terminal personnel and drivers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
High School Diploma