Special Services Associate Resume Samples

Description :

1. Determined charges for services requested, collect payments, or arrange for billing.
2. Received payment by cash, check, credit cards, PayPal or automatic debits.
3. Established or identified prices of goods and services using calculators, cash registers, or optical price scanners.
4. Confered with customers by telephone or in person to provide information about products or services, take or enter orders, cancel orders, or obtain details of complaints.
5. Answered customers' questions, and provide information on procedures or policies.
6. Refered unresolve customer grievances to designated departments for further investigation.
7. Checked to ensure that appropriate changes were made to resolve customers' problems.

Experience

2-5 Years

Level

Executive

Education

Associate Of Science

Description :

1. Started as Lineman, Placing poles & telephone cable.
2. Maintained cable air pressure system.
3. Maintained outside plant Transferred to Special services.
4. Installed and maintained Data systems for business customers, lottery circuits, Cell Phone companies, Maintained 911 system.
5. Retired in due to illness Accomplishments Learned how to work under high pressure situations such as 911 systems.
6. Able to work alone with little supervision.
7. Provided high quality customer service, manage special order processes, and manage inventory processes.

Experience

2-5 Years

Level

Executive

Education

High School

Description :

1. Serves as an in-store Special Services Associate/Order Specialist responsible for ensuring an outstanding customer order fulfillment experience.
2. Requires direct customer interactions such as directing customers to store merchandise, answering customer questions about product order status, and delivering products directly to a customer's home.
3. Serves as a Customer Service Representative, Delivery Driver Associate, Delivery Puller Associate, Delivery/Will Call Coordinator, Sales Associate, Cashier and Phone Center Associate when needed.
4. Responsible for selling products, merchandise, and providing customer service in a home improvement setting.
5. Provides customers with knowledge about products in the garden, seasonal, lumber, electrical, and paint departments by helping them choose the best product for their project.
6. Responds and locates web orders and helps customers choose products online if the product is not available in the store.
7. Directs customers by escorting them to the merchandise they need.

Experience

10+ Years

Level

Senior

Education

CPA Candidate In Accounting

Description :

1. Processed customer credit card applications and relevant follow-up & filing of completed applications -Making outgoing calls to Vendors and/or Installers to follow up on customer orders.
2. Located and signed-out will call orders.
3. Taked orders and making any order corrections in person or over phone.
4. Used computer system to check on order status.
5. Provided a friendly and courteous customer service by responding to customer inquiries regarding delivery policy, store layout and the location of merchandise.
6. Obtained payment for special orders, installed sales, deliveries, etc.
7. Assisted clients with support staff while organizing an event Prevent unauthorized people from entering buildings Supervise 10-40 employees while .

Experience

7-10 Years

Level

Management

Education

High School Diploma

Description :

1. Created online orders, special orders, measures, and quotes.
2. Followed up with customer to inform them of the status of their orders.
3. Conducted customer surveys over the phone.
4. Answered multi-line phones and putting calls on hold or transferring them.
5. Used several store systems ESVS (place to create orders), Legacy System (in-store systems), company website, and several others.
6. Rented carpet cleaners & trucks.
7. Checked inventory of in-store pick-up online orders.
8. Helped customers with applications, using the mobile app, and apply for Home Depot credit cards.

Experience

2-5 Years

Level

Executive

Education

Human Resource Management

Description :

1. Answered phones for the store and direct them to the appropriate department or manager.
2. Ensured all online and special orders are processed and located correctly for prompt and accurate pick-up by customers.
3. Processesed paperwork for the store's special order returns and refunds, and other inquiries or issues pertaining to the store's special orders.
4. Worked directly with vendors and installers to verify order information, update schedules, ensure work is completely on time, work with vendors on behalf of customers to ensure order accuracy and prompt delivery.
5. Worked directly with store associates to have returned merchandise properly relocated to their appropriate departments for resale, and process merchandise that is either damaged or unsafe to return to the floor, to send back to the vendors for credit to the store.
6. Worked directly with department managers, assistant managers, and the store manager with various tasks that need to be completed including creating and maintaining signage, ensuring the front desk and surrounding area is safe for customers and associates, customer care issues, and various tasks that need to be completed on a daily basis.
7. Worked Operations Report Answering telephones Creating will calls Managing online orders Ringing register Assisting customers in finding merchandise .

Experience

2-5 Years

Level

Executive

Education

BS In Business Management

Description :

1. Assisted customers with any problems they might have.
2. Resolved any complications any customers might have with any special order or online order.
3. Provided assistance to customers who might need help finding anything.
4. Answered the phones and communicate the customers with the departments they need.
5. Provided any assistance needed to any fellow associates.
6. Checked customers out at the register.
7. Responsible for providing highest level of customer service as possible.

Experience

7-10 Years

Level

Management

Education

General Education

Description :

1. Retrieved online orders for consumers.
2. Placed online orders in store for consumers.
3. Monitored control of sales, returns, refunds and special ordering, cash handling.
4. Provided professional and pleasant atmosphere for consumers.
5. Recieved Bronze award for maintaing consistent customer friendliness.
6. Certified and specialized in Flooring, Paint and Special Services dept within the company.
7. Used Setting up appointments and measuments for in home flooring designs.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Created and maintained customer special orders.
2. Processed both online and stock merchandise purchases.
3. Merchandised and stocked of store products.
4. Recognized as a customer service all star for multiple years.
5. Received numerous employee recognition badges and multiple commendations from both customers and management.
6. Used Computer literacy and proficiency.
7. Handled customer orders, resolved customer order issues and provided superior customer service Processed orders and accepted payments.

Experience

10+ Years

Level

Senior

Education

Bachelor's Of Arts

Description :

1. Responsible for handling special orders, processing purchases and returns through cash register and the company's system.
2. Participated in retrieving the orders and/or calling loading assistance when it's desired.
3. Helped customers with questions about products and services whether they are in the store or over the phone.
4. Assisted customers with questions about the store's services and items.
5. Transferred calls to their destination of choice (ex. A particular department).
6. Responsible for other duties that include problem solving and handling complex customer service situations involving orders, installs and deliveries.
7. Regularly helped train new cashiers in their new role and handling difficult customer returns.

Experience

2-5 Years

Level

Executive

Education

Information Technology