Store Manager Resume Samples

Description :

1. Processed an average of 300-500 transactions each day in a timely manner.
2. Answered customers' questions and addressed problems and complaints in person and via phone.
3. Opened and closed the store, which includes counting cash drawers and making bank deposits.
4. Helped customers select products that best fit their personal needs.
5. Maintained visually appealing and effective displays for the entire store.
6. Offered exceptional customer service to differentiate and promote the company brand.
7. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
8. Kept the showroom clean and maintained neat, orderly product displays.
9. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
10. Kept current on market and product trends to effectively answer customer questions.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Ensured compliance and execution of company customer service and sales training programs and standards are adhered to.
2. Watched, listened, interacted and followed-up with customers to ensure satisfaction and resolve issues.
3. Participated in the manager on duty program, which requires a complete understanding of all store procedures.
4. Accountable for increasing sales, units per transaction, transactions size and high levels of profitability in the store through adequate training, staffing, scheduling practices, and customer service.
5. Ensured company merchandising standards are followed and executed accurately.
6. Communicated with the corporate office regarding items of specific interest to sales, including merchandising, planning, e-3, and advertising.
7. Trained associates on sales, customer service, operations, merchandising, product knowledge and asset protection.
8. Completed yearly performance evaluations for department associates, made promotional and merit increase recommendations based on performance.
9. Ensured staff is scheduled efficiently to maximize sales opportunity and make adjustments accordingly.

Experience

10+ Years

Level

Consultant

Education

High School Diploma

Description :

1. Responsibilities included the managing and overseeing day-to-day operations, leading in sales and keeping my team motivated to sell, training new hires, as well as established employees.
2. Ensured the entire team utilizes selling skills to personalize the shopping experience recruit, hire and retain effective employees.
3. Created an environment that inspired repeat customers and built customer loyalty in a new market.
4. Worked directly with the owners of the establishment to ensure their goals and visions were reached.
5. Provided training for new employees on daily procedures and store policies.
6. Managed full-cycle onboarding of employees from interviewing, extending offers, and obtaining the proper paperwork.
7. Created the weekly schedule to ensure coverage during peak business hours using excel spreadsheets.
8. Implemented new company policies to maximize the efficiency of employee closing time, ramp-up time, and the time-off request process.

Experience

7-10 Years

Level

Senior

Education

Certificate

Description :

1. Ownership and driving the overall customer and sales service culture within the location.
2. Developing overall store strategies and tactics to achieve sales, service and operational performance goals.
3. Owning associate training, development of top talent, providing positive and constructive feedback, and appropriate coaching and counseling.
4. Leading, motivating and inspiring associates to create a customer-centric environment resulting in memorable and positive customer experience; building customer retention, strong relationships, and brand awareness and loyalty.
5. Responsible for hiring merchandising, operations and execution of store and company standards in addition to resolving associate and customer relations' concerns.
6. Participating in networking and creating positive relationships within the community.
7. Ensuring the implementation and effective application of information, tools, and systems required to meet customer needs.
8. Providing direction, coaching, and real-time counsel related to all associate performance issues.
9. Responsible for managing and planning staffing needs using the scheduling and labor model appropriately.

Experience

5-7 Years

Level

Executive

Education

Associates in Business

Description :

1. Communicating clearly, concisely, and accurately to District Manager, Peer Managers, Shift Team, and Partners to ensure effective store operations.
2. Modeled a customer comes first attitude while supervising shift team and partners to ensure they are delivering world-class customer service.
3. Reviewing the store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
4. Acting as a coach and mentor to shift teams and partners by using discretion in assessing performance and feedback, including writing and presenting reviews.
5. Using all operational tools to plan for and achieve operational excellence within the store.
6. Utilizing management information tools and analyzing financial reports to identify and address trends and issues in store performance.
7. Mentoring peer managers with development of other partners to maintain district operational needs.
8. Improved store sales within one year with a 5% increase in sales over the prior year.
9. Networking within the community to build strong relationships and promote Starbucks interests.

Experience

10+ Years

Level

Consultant

Education

Associates

Description :

1. Responsibilities included making employee schedules, delegating work, hiring and training new employee's through Taleo, checking in vendor's, driving sales, and ensuring an overall great guest experience.
2. Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.
3. Directed and supervised employees engaged in sales, inventory control, cash reconciliation, and service performance.
4. Led window changes, store visual changes, maintained a clean and organized stockroom as well as the sales floor.
5. Verified that all merchandising standards were maintained on a daily basis.
6. Shared product knowledge with customers while making personal recommendations.
7. Opened and closed the store, including counting the cash, opening and closing cash registers and creating staff assignments.
8. Established sales goals and developed corporate environment that consistently met or exceeded sales goals, while reduced operating costs.

Experience

7-10 Years

Level

Senior

Education

BS in Management

Description :

1. Presenting tire products and automotive service to customers while developing retail merchandizing skills in order to provide professional, timely and courteous customer service.
2. Demonstrating a high level of energetic responsiveness to every customer, on the phone or in the store.
3. Listening closely to each customer's needs, documenting and determining the best possible response and solution.
4. Communicating accurately with technicians to establish time commitments that meet the standards and exceed customer requirements.
5. Using company documents to communicate clearly with customers and co-workers in ensuring exceptional customer care.
6. Following proper exit procedures, explaining all warranties and options to all customers, thanking them and display appreciation for their business.
7. Selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
8. Maintaining knowledge of competitive offers and providing critical market feedback to the assistant store manager regarding the local competition.

Experience

7-10 Years

Level

Senior

Education

High School Diploma

Description :

1. Training new employees, which includes Assistant Managers, and Customer Advocates.
2. Setting goals and expectations for employees, problem solving and conflict resolution between employees.
3. Maintaining a monthly/quarterly budget, creating shipments and ordering store supplies.
4. Managing all reposed titles/vehicles throughout Nevada and their defaulted accounts.
5. Processing short-term payday, signature, title loans, and gold transactions.
6. Opening and closing loans for customers, cash handling, answering phones, processing money orders, check cashing, pre-paid credit cards, purchasing gold and diamonds, filing and faxing.
7. Setting up promise to pays for customers having difficulties paying their loans.
8. Ordering money, as well as doing midday and nightly deposits to the bank.
9. Managing all retail promotions and brand guides as well as merchandising and marketing.

Experience

10+ Years

Level

Consultant

Education

Bachelor Of Social Work

Description :

1. Recruited, hired and trained enthusiastic, positive employees, ensuring excellent customer service.
2. Promoted and ensured a safe, positive, public image within the neighboring community.
3. Promoted excellent service and resolve customer complaints in a timely, professional manner.
4. Maintained store image by developing and assigning tasks to ensure the store is clean, adequately stocked, organized and well-kept based on division standards.
5. Scheduled employees to maximize customer service and maintain satisfactory labor cost.
6. Analyzed daily sales and expense information and take appropriate action to maximize sales and net profits.
7. Budgeted and forecast P&L lines, as well as understand and manage merchandise programs.
8. Offered exceptional customer service to differentiate and promote the company brand.
9. Maintained visually appealing and effective displays for the entire store.

Experience

10+ Years

Level

Management

Education

Associates

Description :

1. Assigned employees to specific duties to best meet the needs of the store.
2. Instructed staff on appropriately handling difficult and complicated sales.
3. Examined merchandise to verify that it was correctly priced and displayed.
4. Increased profits through effective sales training and troubleshooting profit loss areas.
5. Trained and developed new associates on the POS system and key sales tactics.
6. Implemented a new ordering process and identified poor work habits to improve process effectiveness.
7. Increased profits through effective sales training and troubleshooting profit loss areas.
8. Trained new employees on proper protocols and customer service standards.
9. Organized daily and weekly sales reports for the sales department to track product success.
10. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security policies.

Experience

2-5 Years

Level

Junior

Education

GED