As a Tasting Room Manager, the individual will assume responsibility for and oversee the daily floor operations in the tasting room, and execute the club ad e-commerce strategy and sales. Essential roles and responsibilities are described on the Tasting Room Manager Resume as – overseeing the daily operations of the tasting room which includes tastings, visitor relations, tours, staff performance, wine clubs, and internet sales; hiring and supervising tasting room educators; inventory management of wine, retail merchandize and tasting room supplies; partnering with wine educators, winemakers, and production staff to ensure the tasting room, and maintaining social media presence and website contents.
Candidates for this role must possess the following skills – passion for wine and customer service with strong wine knowledge, excellent communication, both verbal and written communication skills, and knowledge of various types of wine variety and multitasking skills. No formal education is mandatory for this role, however, specific training is preferred.
Summary : Objective is to obtain a position in a company with growth opportunities. Where I can utilize my management, communication, and customer service skills, while establishing a positive rapport with clients.
Maintained a welcoming environment where customers can learn about wines, taste, compare wines and make purchases.
Conducted ongoing wine and merchandise training, including all tasting room staff on sales system and sales techniques in order to increase tasting room and retail store sales.
Maintained staffing schedule.
Assigned daily operational tasks to staff.
Managed customer flow so customers feel welcome and receive excellent service.
Oversaw daily opening and closing of register procedures.
Provided bookkeeper with documentation, receipts and cash.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Tasting Room Manager Resume
Objective : Tasting Room Manager with 3+ years of experience in managing the organization's overall direction, goals and Visitor Center Consumer Experience activities for the tasting room Operations in compliance with established policies and procedures. Applies skills in direct shipping, consumer direct communications, sales metrics and motivation, merchandizing and financial systems and controls.
Ensured customers on the sales floor had a wonderful experience.
Managed the wine club customers' accounts.
Reconciled cash and credit card sales at end of the day.
Made large bank deposits for the company.
Assisted in coordinating wine tasting parties and wedding events.
Created and supervised daily tasks with efficiency and cleanliness in mind.
Served as a role model and setting a positive example for the entire team in all aspects of business and personnel management.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Marketing
Tasting Room Manager Resume
Summary : Over 20 years experience in sales and marketing 4 years office administration experience 2 years promotions and event planning Detail oriented Strong interest in writing, math, and computers Strong research and organizational skills Public speaking and presentation experience Customer service resolution Experience in Word, Excel, and Power Point.
Skills : Microsoft Office, SPSS, Employee Relations, Employee Engagement, Employee Training, Outside Sales, Business Analysis, Email Marketing, Vendor Relations, Merchandising, Data Entry, Research, IT Recruitment, Negotiation.
Description :
Oversaw daily operations and sales volume in the tasting room.
Independently created all staff scheduling and events schedule.
Ran staff meetings relating to sales, promotions, incentives, and marketing.
Responsible for training staff members on company policies and ABC regulations.
Screened all incoming Resumes of potential job candidates and checked employment history by calling references.
Ordered and displayed Tasting Room Merchandise and logo apparel.
Integrated our company's over 450 club memberships into the Vin65 web-based platform in order to promote a more efficient workspace.
Experience
10+ Years
Level
Senior
Education
BA In Sociology
Tasting Room Manager Resume
Objective : Tasting Room Manager with 4+ years of experience in Overseeing Consumer Experience programs for the Tasting Room, ensuring the experience is the best industry for each guest, Managing workflow for all Visitor Center activities and events, and also Participating in department and interdepartmental planning and management teams and works cross-functionally to improve processes within the organization.
Skills : Inventory Management, Microsoft Office, Management, Customer Service, Computer, Retail Sales, Cash Handling, Hospitality, Data Entry.
Description :
Managed 10 + sales floor employees.
Made sure sales floor operated properly.
Performed wine shipping when needed.
Supervised the outlet and ensured it is crisp and ready to greet guests.
Made sure staff is well prepared and informed of daily activities and duties.
Supervised FOH and BOH staff and anticipating needs as well as being pro-active to get our ladies and gentleman prepared for the shift and keeping them engaged throughout the day.
Stayed vigilant in making sure we are operating in the best interests of our guests and business.
Experience
2-5 Years
Level
Executive
Education
Bachelor's
Tasting Room Manager Resume
Summary : As a Tasting Room Manager, responsible for Researching initiatives to increase wine sales, conversion to club membership and guest engagement at higher tier/luxury experiences, Providing leadership to attract, develop, and retain high-quality experienced professionals, and also Planning workforce resource requirements, Identifying and obtaining staff capabilities needed to accomplish objectives and conducts training, instruction, and development of staff.
Skills : Microsoft Office, Nexternal CRM.
Description :
Filled online orders, wine club shipments & competition shipments.
Planned special events such as barrel tastings & wine dinners.
Educated customers on Frogtown wines & history while maintaining a fun yet professional demeanor.
Established & maintained positive customer relationships.
Communicated & met with couples multiple times before the event to coordinate the menu, timeline, & other important details.
Directed the wedding ceremony including procession & recession.
Maintained bar, kept track of wine stock used for tasting, cleaned, organized supplies, washed glasses.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Tasting Room Manager Resume
Summary : To obtain a Tasting Room Manager, responsible for providing supervision to ensure that the property and equipment are maintained in satisfactory condition, Monitoring and ensuring achievement of performance goals and objectives either directly or through staff, Overseeing and may participating in projects that have short to long term focus.
Presented semi-annual progress reports which require random sampling methodologies to determine the health of our company's Wine Club and thus forecast future quarterly sales.
Individually created Inventory Tracking System in compliance with TTB regulations.
Led monthly meetings.
Established and maintained direct sales accounts to wine retailers.
Maintained a strong leadership mentality focused on a team environment.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Tasting Room Manager Resume
Objective : A performance-driven individual seeking a position to advance my skills within customer service and sales while proving leadership, and my ability to work well independently or as part of a team.
Skills : Customer Service, Social Media Marketing, Sales, Management, Event Planning.
Description :
Met quota every month and raised sales by 17% Bought cleaning and housekeeping supplies.
Customer service and conflict resolution.
Created post to hire additional team members, reviewed resumes, interviewed and followed up with candidates, hired and created a new hire training program within the tasting room.
Managed multiple employee and event schedules.
Used Microsoft Excel to perform a monthly inventory count.
Weekly ordered placement for merchandise.
Planned an event for Wine Club parties, which included theme, food, special wines, packaging, location, photographer, and appropriate staffing.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor's In Finance
Tasting Room Manager Resume
Objective : Continue to groom and further my education and experience in this field. I am looking to do this with an exciting and progressive company offering a pleasant work environment.
Skills : Microsoft Office, Customer Relationship Management.
Description :
Oversaw all aspects of fiscal and operational management for a brand new Tasting Room and Deli.
Upheld food safety and health standards on the deli side as well as the winery side of the business.
Coached and led a team of tenured industry professionals.
Educated clients on our product and the rich history of our brand.
Built an impressive foundation of fiscal achievement and service recognition.
Tripled our Club member Acquisitions within the first year with the company.
Elevated operational and service standards.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Fine Arts
Tasting Room Manager Resume
Objective : As a Tasting Room Manager, responsible for developing, maintaining, and assuring adherence to the operating budget, Partnering with Event Assistant to execute winery events per the direction of the Event Sales Manager, Partnering with the Member Sales Services team to identify ways to drive wine club acquisition and overall Tasting Room visitor traffic.
Skills : Management Experience- Hardworker, Trustworthy, Over Achiever.
Description :
Allowed me to staff accurately as well as, meet the goals the owner set in order to obtain bonus based on controlling labor.
Consistently met weekly goals by increasing the bottle-to-flight ratio.
Provided Ideas and suggestions for reducing the cost of flight guides; sourced and priced a copier to save money annually instead of purchasing from Staples as the owner had been doing since the opening of business Reduced cost by purchasing a laminate machine instead of outsourcing.
Organized marketing and outreach campaigns.
Cultivated new and exciting Guest Experiences.
Worked with other local businesses to team up and host events with Naked Winery to promote all businesses involved.
Approved donations for charities and non-profit events.
Experience
2-5 Years
Level
Executive
Education
GED
Tasting Room Manager Resume
Objective : Tasting Room Manager Expert communicator with 15+ years of experience Strong public speaking, teaching, and facilitating skills for diverse student, professional, and general audiences Extensive involvement in all levels of relationship building, marketing, and program development and event planning. Proven ability to manage multiple projects while meeting challenging deadlines Software packages: CRM, POS and more in several fields.
Skills : WordPress, POS Systems, Event Design, Event Coordinator, Social Media, Hiring And Training.
Description :
Provided customers with knowledge on Michigan wine and grape varietals while creating an unpretentious experience for customers of any wine knowledge level.
Provided thehighest level of facility cleanliness, efficiency, and friendly customer service possible.
Created and maintained financial, budgetary and profitability standards.
Coordinated and planned private events for increased engagement with customers to drive sales and customer satisfaction.
Conducted off-site pouring's, tastings and events as needed.
Monitored and tracked wine inventory.
Ordered and maintained all tasting room and office supplies.
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