Optometry Receptionist Resume
Summary : As an Optometry Receptionist, greeted patients and visitors in a prompt, courteous manner, prepared patient information for the visit, and coordinated with providers and support staff for efficient patient flow.
Skills : Customer Service, Appointment Scheduling.
Description :
- Scheduled, canceled, and rescheduled appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
- Answered telephone, and provided outstanding customer service for every encounter.
- Operated general office equipment.
- Verified accurate billing, demographic, and insurance information at every encounter.
- Accurately coded new insurance using available resources.
- Obtained or initiated required waivers for non-covered services.
- Confirmed referral has been obtained when required, contacted referring office as needed.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Optometry Receptionist Resume
Summary : As an Optometry Receptionist, collected co-pays and payments on accounts and provided receipts, explained co-pay and time of service policy to patients, and collected patient balance owing on account when appropriate.
Skills : Telephone Etiquette, Administrative Support.
Description :
- Balanced a cash drawer and perform elementary math functions (addition/subtraction).
- Maintained confidentiality of all patient and staff-related information.
- Received all telephone calls from inter-department personnel and the public, screened calls for appropriate follow-up action, and replyed to email messages promptly.
- Professionally greeted visitors, and scheduled and managed patient appointments for exams and referrals.
- Managed and followed up on all Purchase Referred Care (PRC) referrals, in a timely.
- Scanned, sent, and received reports, referral letters, clinic data, and other correspondence.
- Submitted work orders to the optical laboratory for eyewear orders.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Optometry Receptionist Resume
Headline : As an Optometry Receptionist, notified patients of order availability, maintained stock of all office supplies and exam materials required, and proactively coordinated with the supervisor on the forecasting of supply management.
Skills : Computer Skills, Organizational.
Description :
- Corresponded with other departments regarding patient visits when necessary.
- Participated in the overall department's successful planning to meet and maintain The Joint Commission standards.
- Attended required training, and monthly staff meetings.
- Prepared consulting rooms for clinics, closing down rooms after clinics.
- Assisted and supported the optical assistants as needed, assisted with frame selections and frame display organization.
- Assisted with simple frame repairs and adjustments.
- Assisted optical assistants with clinical optometry support such as testing vision, eye scans, and visual field testing.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Optometry Receptionist Resume
Objective : As an Optometry Receptionist, provided patient education on the care of eyewear, assisted with taking optical payments for eyewear, and complied with established policies, procedures, rules, regulations, and standards.
Skills : Attention to Detail, Confidentiality.
Description :
- Responsible for booking, managing, and confirming clients’ appointments for clinical procedures.
- Responsible for obtaining and verifying necessary patient-specific insurance information and authorizations.
- Responsible for handling phone calls and faxes and using other common office machines.
- Responsible for updating and maintaining accurate and complete patient-related files and medical records.
- Responsible for participating in staff meetings and serving on relevant staff committees.
- Responsible for interpreting and complying with institution and department-specified policies, procedures, and standards.
- Responsible for responding to incoming phone calls from clients and welcomed all walk-in clients, courteously.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Optometry Receptionist Resume
Summary : As an Optometry Receptionist, participated in performance management goals and objectives, and operated MS Word, Excel, PowerPoint, Outlook, and other computerized applications.
Skills : Problem-Solving, MS Word.
Description :
- Responsible for greeting new patients upon arrival, explaining services offered by the practice, and collecting payment upfront.
- Responsible for answering and routing incoming calls professionally and courteously.
- Responsible for greeting visitors and patients in a warm and welcoming manner.
- Responsible for scheduling appointments and maintaining calendars for a busy office.
- Provided efficient front desk support and enhanced the overall patient experience.
- Responsible for welcoming and greeting patients, providing a positive first impression, and ensuring a comfortable waiting environment.
- Responsible for scheduling appointments, managing phone inquiries, and coordinating with optometrists to optimize daily schedules.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Optometry Receptionist Resume
Summary : As an Optometry Receptionist, worked well with other staff members, providing excellent customer service, and was experienced with patient billing and insurance authorization procedures.
Skills : Customer Service, Communication Skills.
Description :
- Responsible for assisting doctors during exams by providing equipment as needed and ensuring exam rooms are ready for each patient’s visit.
- Responsible for maintaining a clean and organized office environment to ensure the efficiency of staff members at all times.
- Responsible for communicating effectively with patients, co-workers, physicians, vendors, etc., in person or over the phone using proper telephone etiquette and professionalism.
- Responsible for answering patient calls and scheduled appointments, verifying insurance information, and determining eligibility for financial assistance.
- Responsible for collecting copayments and balances from patients at the end of each appointment.
- Responsible for maintaining a filing system to track patient records, including contact information, medical history, and insurance coverage.
- Responsible for scheduling follow-up appointments based on doctor’s orders or patient requests.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Optometry Receptionist Resume
Headline : As an Optometry Receptionist, preserved the confidentiality of all patient-related information, and operated computers and other standard office equipment.
Skills : Attention to detail, Accuracy in record-keeping.
Description :
- Responsible for overseeing and assisting with appointment scheduling and patient check-in and checkout activities.
- Responsible for verifying patient billing and insurance authorization and collecting correct payments from them.
- Responsible for monitoring and maintaining cleanliness and orderliness of the examination room and equipment.
- Responsible for preparing patients for their scheduled procedures and performing initial eye tests.
- Responsible for producing and delivering all required reports and billing statements, promptly.
- Responsible for managing the front desk and assisting patients with scheduling, insurance verification, and payments.
- Responsible for providing patient education regarding eye health and vision care needs.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Optometry Receptionist Resume
Headline : As an Optometry Receptionist, responsible for assisting in eyewear selection and educating patients on lens options and frame styles. Communicated with insurance providers to obtain pre-authorization for specific services.
Skills : Organizational Skills, Medical Terminology.
Description :
- Handled phone calls, emails, and in-person inquiries from patients and other visitors.
- Provided information about services, pricing, and general practice policies.
- Managed billing processes, including invoicing, collecting copayments, and processing insurance claims.
- Addressed patient questions or concerns related to billing, and kept the waiting area clean and organized.
- Ensured that reading materials and promotional materials are available for patients.
- Assisted patients in selecting frames and lenses, and coordinated eyewear orders and pickups.
- Provided information on lens options, coatings, and frame styles.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Optometry Receptionist Resume
Objective : As an Optometry Receptionist, maintained and updated patient records in compliance with privacy regulations, and kept accurate records of appointments, cancellations, and no-shows.
Skills : Technology Proficiency, Problem Solving.
Description :
- Communicated effectively with optometrists to relay patient information, schedule changes, and other relevant details.
- Coordinated with the clinical team to ensure efficient patient flow.
- Addressed and resolved patient concerns or issues.
- Escalated complex problems to the appropriate personnel.
- Ensured the proper functioning of phones, computers, and other front desk equipment.
- Coordinated with IT support if technical issues arise.
- Stayed informed about industry trends, new technologies, and changes in optometry procedures.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Optometry Receptionist Resume
Summary : As an Optometry Receptionist, responsible for verifying insurance information and handling billing inquiries, ensuring accurate and timely processing, responsible for maintaining patient records, and ensuring the confidentiality of sensitive information.
Skills : Confidentiality, Team Collaboration.
Description :
- Welcomed patients as they arrived at the practice.
- Created a friendly and professional atmosphere to ensure a positive patient experience.
- Efficiently scheduled and confirmed appointments for eye examinations, consultations, and follow-up visits.
- Coordinated with optometrists to optimize their schedules and minimize downtime.
- Collected and verified patient information, including personal details and insurance details.
- Ensured accuracy and completeness of patient records in electronic medical records (EMR) systems.
- Verified patient insurance information and eligibility.
Experience
7-10 Years
Level
Management
Education
High School Diploma
