Optometry Receptionist Resume Samples

The Optometry Receptionist works as a core member of the Optometry staff and is accountable for the front desk operations and providing administrative support. Duties demonstrated often on the Optometry Receptionist Resume are – greeting patients, scheduling appointments, managing phone calls; handling patient registration, verifying insurance information, assisting with the processing of billing and payments, and maintaining accurate patient records. The job role also creates a positive and welcoming atmosphere for the patients in the clinic.

Hiring employers prefer to see these skills on the resume – proficiency in office management software, excellent interpersonal skills, and a friendly demeanor; familiarity with basic optometry terminologies, and procedures; excellent communication skills, and staying updated on changes in healthcare regulations, optometry practices, and insurance policies. While a high school diploma or GED may suffice, possessing additional training in medical office administration or customer service can be advantageous.

Optometry Receptionist Resume example

Optometry Receptionist Resume

Summary : As an Optometry Receptionist, greeted patients and visitors in a prompt, courteous manner, prepared patient information for the visit, and coordinated with providers and support staff for efficient patient flow.

Skills : Customer Service, Appointment Scheduling.

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Description :

  1. Scheduled, canceled, and rescheduled appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
  2. Answered telephone, and provided outstanding customer service for every encounter.
  3. Operated general office equipment.
  4. Verified accurate billing, demographic, and insurance information at every encounter. 
  5. Accurately coded new insurance using available resources.
  6. Obtained or initiated required waivers for non-covered services. 
  7. Confirmed referral has been obtained when required, contacted referring office as needed.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma


Optometry Receptionist Resume

Summary : As an Optometry Receptionist, collected co-pays and payments on accounts and provided receipts, explained co-pay and time of service policy to patients, and collected patient balance owing on account when appropriate.

Skills : Telephone Etiquette, Administrative Support.

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Description :

  1. Balanced a cash drawer and perform elementary math functions (addition/subtraction).
  2. Maintained confidentiality of all patient and staff-related information.
  3. Received all telephone calls from inter-department personnel and the public, screened calls for appropriate follow-up action, and replyed to email messages promptly.
  4. Professionally greeted visitors, and scheduled and managed patient appointments for exams and referrals.
  5. Managed and followed up on all Purchase Referred Care (PRC) referrals, in a timely.
  6. Scanned, sent, and received reports, referral letters, clinic data, and other correspondence.
  7. Submitted work orders to the optical laboratory for eyewear orders.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma


Optometry Receptionist Resume

Headline : As an Optometry Receptionist, notified patients of order availability, maintained stock of all office supplies and exam materials required, and proactively coordinated with the supervisor on the forecasting of supply management.

Skills : Computer Skills, Organizational.

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Description :

  1. Corresponded with other departments regarding patient visits when necessary.
  2. Participated in the overall department's successful planning to meet and maintain The Joint Commission standards.
  3. Attended required training, and monthly staff meetings.
  4. Prepared consulting rooms for clinics, closing down rooms after clinics.
  5. Assisted and supported the optical assistants as needed, assisted with frame selections and frame display organization.
  6. Assisted with simple frame repairs and adjustments.
  7. Assisted optical assistants with clinical optometry support such as testing vision, eye scans, and visual field testing.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Optometry Receptionist Resume

Objective : As an Optometry Receptionist, provided patient education on the care of eyewear, assisted with taking optical payments for eyewear, and complied with established policies, procedures, rules, regulations, and standards.

Skills : Attention to Detail, Confidentiality.

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Description :

  1. Responsible for booking, managing, and confirming clients’ appointments for clinical procedures.
  2. Responsible for obtaining and verifying necessary patient-specific insurance information and authorizations.
  3. Responsible for handling phone calls and faxes and using other common office machines.
  4. Responsible for updating and maintaining accurate and complete patient-related files and medical records.
  5. Responsible for participating in staff meetings and serving on relevant staff committees.
  6. Responsible for interpreting and complying with institution and department-specified policies, procedures, and standards.    
  7. Responsible for responding to incoming phone calls from clients and welcomed all walk-in clients, courteously.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Optometry Receptionist Resume

Summary : As an Optometry Receptionist, participated in performance management goals and objectives, and operated MS Word, Excel, PowerPoint, Outlook, and other computerized applications.

Skills : Problem-Solving, MS Word.

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Description :

  1. Responsible for greeting new patients upon arrival, explaining services offered by the practice, and collecting payment upfront.
  2. Responsible for answering and routing incoming calls professionally and courteously.
  3. Responsible for greeting visitors and patients in a warm and welcoming manner.
  4. Responsible for scheduling appointments and maintaining calendars for a busy office.
  5. Provided efficient front desk support and enhanced the overall patient experience.
  6. Responsible for welcoming and greeting patients, providing a positive first impression, and ensuring a comfortable waiting environment.
  7. Responsible for scheduling appointments, managing phone inquiries, and coordinating with optometrists to optimize daily schedules.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Optometry Receptionist Resume

Summary : As an Optometry Receptionist, worked well with other staff members, providing excellent customer service, and was experienced with patient billing and insurance authorization procedures.

Skills : Customer Service, Communication Skills.

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Description :

  1. Responsible for assisting doctors during exams by providing equipment as needed and ensuring exam rooms are ready for each patient’s visit.
  2. Responsible for maintaining a clean and organized office environment to ensure the efficiency of staff members at all times.
  3. Responsible for communicating effectively with patients, co-workers, physicians, vendors, etc., in person or over the phone using proper telephone etiquette and professionalism.
  4. Responsible for answering patient calls and scheduled appointments, verifying insurance information, and determining eligibility for financial assistance.
  5. Responsible for collecting copayments and balances from patients at the end of each appointment.
  6. Responsible for maintaining a filing system to track patient records, including contact information, medical history, and insurance coverage.
  7. Responsible for scheduling follow-up appointments based on doctor’s orders or patient requests.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Optometry Receptionist Resume

Headline : As an Optometry Receptionist, preserved the confidentiality of all patient-related information, and operated computers and other standard office equipment.

Skills : Attention to detail, Accuracy in record-keeping.

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Description :

  1. Responsible for overseeing and assisting with appointment scheduling and patient check-in and checkout activities.
  2. Responsible for verifying patient billing and insurance authorization and collecting correct payments from them.
  3. Responsible for monitoring and maintaining cleanliness and orderliness of the examination room and equipment.
  4. Responsible for preparing patients for their scheduled procedures and performing initial eye tests.
  5. Responsible for producing and delivering all required reports and billing statements, promptly.
  6. Responsible for managing the front desk and assisting patients with scheduling, insurance verification, and payments.
  7. Responsible for providing patient education regarding eye health and vision care needs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Optometry Receptionist Resume

Headline : As an Optometry Receptionist, responsible for assisting in eyewear selection and educating patients on lens options and frame styles. Communicated with insurance providers to obtain pre-authorization for specific services.

Skills : Organizational Skills, Medical Terminology.

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Description :

  1. Handled phone calls, emails, and in-person inquiries from patients and other visitors.
  2. Provided information about services, pricing, and general practice policies.
  3. Managed billing processes, including invoicing, collecting copayments, and processing insurance claims.
  4. Addressed patient questions or concerns related to billing, and kept the waiting area clean and organized.
  5. Ensured that reading materials and promotional materials are available for patients.
  6. Assisted patients in selecting frames and lenses, and coordinated eyewear orders and pickups.
  7. Provided information on lens options, coatings, and frame styles.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Optometry Receptionist Resume

Objective : As an Optometry Receptionist, maintained and updated patient records in compliance with privacy regulations, and kept accurate records of appointments, cancellations, and no-shows.

Skills : Technology Proficiency, Problem Solving.

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Description :

  1. Communicated effectively with optometrists to relay patient information, schedule changes, and other relevant details.
  2. Coordinated with the clinical team to ensure efficient patient flow.
  3. Addressed and resolved patient concerns or issues.
  4. Escalated complex problems to the appropriate personnel.
  5. Ensured the proper functioning of phones, computers, and other front desk equipment.
  6. Coordinated with IT support if technical issues arise.
  7. Stayed informed about industry trends, new technologies, and changes in optometry procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Optometry Receptionist Resume

Summary : As an Optometry Receptionist, responsible for verifying insurance information and handling billing inquiries, ensuring accurate and timely processing, responsible for maintaining patient records, and ensuring the confidentiality of sensitive information.

Skills : Confidentiality, Team Collaboration.

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Description :

  1. Welcomed patients as they arrived at the practice.
  2. Created a friendly and professional atmosphere to ensure a positive patient experience.
  3. Efficiently scheduled and confirmed appointments for eye examinations, consultations, and follow-up visits.
  4. Coordinated with optometrists to optimize their schedules and minimize downtime.
  5. Collected and verified patient information, including personal details and insurance details.
  6. Ensured accuracy and completeness of patient records in electronic medical records (EMR) systems.
  7. Verified patient insurance information and eligibility.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma