Description :

1. Assisted customers with issue resolution successfully preventing production stoppage.
2. Coordinated with third parties nationwide ensuring customer expectations were maintained concerning delivery times and orders.
3. Partnered with internal departments to research and resolve customer issues in a timely manner.
4. Prepared reports for sales and customers validating orders and pallet transactions.
5. Validated account stock balances with customers, resolving discrepancies via Portfolio Plus training and coordination with Customer Transaction and Stock Management.
6. Provided constructive peer feedback and training as appropriate.
7. Led cross-functional workshops, enhancing collaboration and reducing project delivery time by 25%.
8. Conducted in-depth market analysis, identifying trends that drove a 20% increase in product adoption.

Experience

7-10 Years

Level

Management

Education

MSEM

Description :

1. Brief customer and manage operational status of large complex system.
2. Responsible for training and exercise activities as team gets certified for operational status.
3. Maintained and ran simulation exercises for warfighters and military community.
4. Provided technical advice to military engineering team, and operators on optimum course of action.
5. Analyzed and explained impacts utilizing software and Human in Control actions.
6. Tested Director for end-to-end and run for record tests.
7. Prime Contractors and Governments main focal point for military crews for Northrop Grumman.

Experience

7-10 Years

Level

Management

Education

M.S.M.

Description :

1. Provided functional guidance, training and assistance to lower level staff.
2. Provided assistance, training and troubleshooting support to lower level staff.
3. Scheduled work to ensures accurate phone coverage.
4. Developed and implemented security protocols, reducing incidents by 30% within the first year.
5. Conducted risk assessments, identifying vulnerabilities and enhancing security measures by 25%.
6. Led a team in a comprehensive security audit, achieving compliance with ISO 27001 standards.
7. Designed and delivered security training programs, increasing employee awareness by 40%.
8. Managed incident response efforts, decreasing resolution time by 50% through streamlined processes.
9. Collaborated with IT to integrate security solutions, improving system resilience by 35%.

Experience

0-2 Years

Level

Entry Level

Education

B.S. Cybersecurity

Description :

1. Created in-house Insurance Agency at Camping World Corporate Headquarters which was eventually purchased and bought by GMAC Insurance.
2. Developed Comparative rating software system which enabled agents to quote and compare up to five different carries within one session.
3. Analyzed Business processes and procedures in order to implement necessary technology.
4. Created and retention of KMs (Knowledge Management) of Insurance Agency.
5. Implemented processes, procedures, database, and database warehouse to convert agency to paperless environment.
6. Responsible for $24 million in sales within the first four years of Agency creation.
7. Created and conducted all training sessions for Agency personnel from new Agents to Management.

Experience

2-5 Years

Level

Junior

Education

B.S. in BA

Description :

1. Responsible for proactively sourcing and recruiting finance and accounting client accounts.
2. Developed and delivered 50+ training sessions, enhancing team knowledge and skills by 30%.
3. Created comprehensive training materials, improving learner engagement and retention rates by 25%.
4. Led cross-functional workshops, fostering collaboration and increasing project efficiency by 20%.
5. Implemented a mentorship program, resulting in a 40% increase in employee satisfaction scores.
6. Conducted needs assessments, aligning training programs with organizational goals and improving performance metrics.
7. Coordinated with HR to align training initiatives with career development plans, enhancing employee growth.

Experience

2-5 Years

Level

Junior

Education

B.S. in BA

Description :

1. Led quality control initiatives, improving product compliance by 30% within six months.
2. Developed and implemented QC training programs, enhancing team efficiency by 25%.
3. Conducted root cause analysis on defects, reducing non-conformance rates by 40%.
4. Collaborated with cross-functional teams to streamline QC processes, cutting inspection time by 20%.
5. Established quality metrics and KPIs, resulting in a 15% increase in overall product quality.
6. Reviewed and approved quality documentation, ensuring 100% compliance with industry standards.
7. Facilitated internal audits, identifying process improvements that saved $50,000 annually.

Experience

2-5 Years

Level

Junior

Education

BSc QM

Description :

1. Utilized probing & problem-solving methods to resolve all customer inquiries on the first contact.
2. Recognized patterns of inconsistent and/or inaccurate billing practices.
3. Identified and obtained information & records from members to correct/update membership records.
4. Used the computerized system for tracking, information gathering, and/or troubleshooting.
5. Assisted hiring managers in developing or modifying job descriptions for new positions.
6. Authored comprehensive documentation that reduced onboarding time for new hires by 40%.
7. Developed training programs that increased team competency scores by 25% within six months.

Experience

5-7 Years

Level

Executive

Education

B.S. Business Management

Description :

1. Provided customer-specific analysis leading to improved service fidelity and customer profitability.
2. Met with customers and account teams and act as Subject Matter Expert on reporting deliverables.
3. Attended vendor and customer meetings when required.
4. Ensured that the customer uses the proper primary escalation contacts/processes within Services.
5. Able to quickly determine next steps in problem resolution process, including customer notification, updating, relationship managing, and escalation.
6. Responsible for maintaining rollout schedules.
7. Identified, documented and informed appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.).
8. Led cross-functional teams to implement financial compliance initiatives, reducing audit findings by 25%.
9. Conducted in-depth financial analysis, identifying cost-saving opportunities that resulted in $1M annual savings.

Experience

2-5 Years

Level

Executive

Education

B.S. Finance

Description :

1. Created a safe environment by conducting daily audits, weekly audits, and monthly audits.
2. Focused on safety and housekeeping that resulted in zero accidents.
3. Improved customer satisfaction by ensuring order accuracy by maintaining vendor communication.
4. Increased sales by anticipating customers needs and desires to fulfill their projects.
5. Maintained accurate inventory counts by conducting weekly vendor counts.
6. Identified key issues within the department and recommended security measures.
7. Responsible for detecting and solving system issues, collecting data in order to improve the company's customer satisfaction percentage.

Experience

5-7 Years

Level

Executive

Education

B.S.M.

Description :

1. Managed team performance and responsible for the overall development and performance of the team.
2. Responsible for managing people metrics within the team eg.
3. Handled escalated customer calls and guide/assist the agents to take calls and use customer service tools.
4. Provided world-class customer support (internal and external) and instilling confidence while working on an incident.
5. Monitored the daily performance of the assigned team to ensure that the center is achieving service level goals.
6. Responsible for daily, weekly, monthly reporting to upper management as per their requirement.
7. Assisted Team Leader in developing coaching plans Partner with quality assurance to coach and develop team members.

Experience

5-7 Years

Level

Management

Education

B.S. in BA

Description :

1. Independently managed inquiry caseload to resolve inquiries in a timely, high-quality manner.
2. Received, documented, confirmed, and resolved or routed customer service issues to the cross-functional team for resolution.
3. Identified, understood & anticipated customers' unexpressed needs & concerns.
4. Resolved invoice and accounts receivable disputes and deductions.
5. Obtained customer or industry information that assists in responding to requests for proposals.
6. Prepared standard reports tracking workload, response time and quality of input.
7. Authored operational tests, including developing key performance indicators, identify data collection strategies, and data evaluation techniques.

Experience

5-7 Years

Level

Executive

Education

BSBM

Description :

1. Scheduled work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
2. Served as a Production, Modernization, and Development SME providing technical support for the AH-64D/E aircraft for FMS programs.
3. Assisted in drafting, technical performance requirements for FMS customers in support of their LOA.
4. Collaborated with Prime Contractors' program and technical leads and other personnel to ensure the production and development requirements are identified, defined, scheduled, resourced, and executed.
5. Performed mission analysis, including developing concepts of operation and employment to integrate various intelligence/surveillance/reconnaissance platforms with various fires capabilities.
6. Developed training materials that improved team knowledge retention by 30% within six months.
7. Mentored junior staff, resulting in a 45% increase in their promotion rates within the organization.

Experience

7-10 Years

Level

Management

Education

B.S.E.