Support Representative Resume Samples

Every organization hires a Support Representative to attend and answer incoming phone calls and resolve customer’s technical issues with computer software and hardware. Working in a team environment, these representatives undertake and disburse all tasks mentioned on the Support Representative Resume – managing large amount of incoming calls, identifying and assessing customer’s needs; generating sales leads; building sustainable relationships and trust with customer account; providing accurate and valid information; handling customer complaints and keeping record of customer interactions.

Apart from proven work experience, the following skills are expected from job applicants – a track record of over-crossing quota; strong phone handling skills, active listening skills, familiarity with CRM systems and practices; customer orientation and ability to respond to different types of characters. While a high school diploma may be sufficient, relevant technical knowledge and experience are preferred.

Support Representative Resume example

Support Representative Resume

Headline : Receiving inbound calls for order placement Build connection with customer while effectively de-escalating any issues that arise, Answer inquiries while maintaining and updating customer database.

Skills : People Soft, Accounts Payable, Customer Service.

Description :

    1. Taught clients how POS software works in one-hour training sessions while setting up and annual follow-ups to ensure the client's happiness.
    2. Installed our POS software on however many stations the facility would have.
    3. Drivers for receipt printers, cash drawers, display poles, and card swipers.
    4. Troubleshoot glitches in our software as well as submitting tickets to our development department regarding issues in the software.
    5. Tested our software's compatibility with different internet browsers and OS's.
    6. Personally handled own accounts that are assigned to me and ensuring customer's satisfaction with the software.
    7. Completed two-week training Successfully worked through three "Back to School" seasons, managing tickets daily.
    8. Managed on-call weekend support Establish and maintain effective relationships with clients.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Cosmetology


Support Representative II Resume

Headline : To obtain and secure a position that will enable to use organizational skills, ability to work well with people, quick learning skills, and to have the opportunity to learn and improve skills.

Skills : Outlook, Microsoft Office, Spreadsheet, Ms Excel.

Description :

    1. Provided administrative support and customer service by updating clients on the status of their cases.
    2. Accounts Receivable Answered phones Ran errands and light cleaning Data entry Processed all phone, fax, mail.
    3. Responsible for providing customers with accurate answers to questions and complaints regarding products and services.
    4. Performed data entry for purposes such as processing orders, accessing previous orders and special orders.
    5. Suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.
    6. Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services
    7. Scheduled callbacks to customers where necessary; Stay current with system information, changes, and updates.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Support Representative/Representative Resume

Summary : Highly proficient Technical Support Management Professional with a full commitment to providing the highest possible standards of customer service and technical support in commercial.

Skills : Microsoft Programs, Management.

Description :

    1. Performed on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
    2. Installed, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
    3. Collaborated with System/Network administrators to ensure efficient operation of the company's desktop computing environment.
    4. Required, administer and resolve issues with associated end-user workstation networking software products.
    5. Ensured that physical desktop connections are in proper working order. Evaluate and recommend products for purchase.
    6. Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
    7. Conducted research on desktop products in support of PC procurement and development efforts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Systems Management

Support Representative I Resume

Objective : A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints.

Skills : Strong Customer Service, Communications Skills.

Description :

    1. Responsible for tracking shipments for customers, answering questions about weight, size, dimensions and safety requirements for shipments.
    2. Handled claim reports, damage reports, customer complaints, shipping processing and ordering supplies for businesses.
    3. Duties involved handling inquiries quickly and efficiently and maintained knowledge of shipments to ensure it's tracking route to correct destinations.
    4. Solved account discrepancies and prepared adjustments and refunds for approval as necessary.
    5. Assisted collectors with resubmission or request for reviews of claims denied, claims not on record and underpaid claims.
    6. Recorded detailed solutions in the call tracking system for subsequent calls.
    7. Demonstrated abilities to establish priorities, with sound business judgment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Management

Support Representative/Co-ordinator Resume

Summary : Support Representative with technical and customer support roles. Support Tech with Geological & Geophysical Computerized Drafting experience, well spotting, contour digitizing, seismic plotting.

Skills : Computer, Typing, Microsoft Office, ADP Payroll.

Description :

    1. Handled a large volume of phone calls, chat, and emails for our filing software.
    2. Created a new account, reset passwords and configured access for users.
    3. Assisted customers with technical issues via email, live chat and telephone, also provided support via screen sharing.
    4. Conducted training webinars weekly for new clients, or after significant product upgrades via GoToMeeting.
    5. Assisted in maintaining documentation for common processes for both support staff and end-users.
    6. Assisted in implementing our software onsite and offsite. Taking phone calls and filling out service tickets, creating and unlocking user accounts.
    7. Control sales floor operations as well as inventory responsibilities.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Support Representative III Resume

Summary : Progressively moving up within different positions have held. Graduated from IT Technical Institute with a Bachelor of Science in Cyber Security. Received Master's degree specializing in computer Security.

Skills : Customer Service, Computer Skills, Email, Human Resources.

Description :

    1. Managed the sales floor to ensure a positive customer experience.
    2. Explained products and provide instructions for use, care, and operation.
    3. Transfered inventory, assist with counts and resetting merchandise. Supported AS400 computers and peripherals.
    4. Opened and close cash registers, balancing drawers, making deposits.
    5. Answered phones, greet customers, ascertain customer wants and needs.
    6. Roled at Public Surplus was to assist all Government agencies within the region.
    7. Technical assistance, training new users, investigating accounting discrepancies, and any other requests.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Computers

Support Representative II Resume

Headline : Thorough knowledge and understanding of business principles and concepts Extensive entrepreneurial, managerial, administrative, sales, and customer service experience.

Skills : Microsoft Office, Typing, Writing, Computer Repair.

Description :

    1. Assisted merchants with customer service and technical support issues.
    2. Helped sales representatives with hardware issues and merchant installations.
    3. Worked with the sales managers in training new reps when needed.
    4. Created an Xcel spreadsheet to price potential savings and profitability on prospect accounts for sales reps.
    5. Assisted with the roll-out of the merchant service branch CANAM.
    6. Responsible for day to day processing and account handling of the arm of ACCPC.
    7. Created relevant sales documentation and training kit for the CANAM sales force.
    8. Trained sales staff with Canadian application processes and procedures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Fine Arts

Support Representative/Executive Resume

Headline : Professional, enthusiastic person with experience working in a professional environment. Ability to work well with people and handle high-stress situations. Work well with clients.

Skills : Outlook, Microsoft Office, Ms Word, Spreadsheet.

Description :

    1. Data entry of all incoming Service-related requests. Applied loan payments and balanced loan register.
    2. Outbound service calls to Insurance Agents in the field.
    3. Notified clients of receipt of premium payment for money transfer.
    4. Provided backup telephone service for several departments.
    5. Created Excel spreadsheets for use by Vice-President of Operations.
    6. Provide on-site sales and support to MicroPro retail dealers in state territory.
    7. Promoted from Field Support Representative after one year in position.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Jr. Support Representative Resume

Objective : Personable, patient and empathetic Customer Care Representative with extensive background in conflict resolution and customer care. Desires Patient Representative role.

Skills : Microsoft Office, Audio Editing, Video Production, Advertising.

Description :

    1. Assisted the Sales Team with accurate price quotes, proposals and RFP's in a timely matter.
    2. Supported more account managers in various locations. Track and nurture and manage all inbound inquirers.
    3. Assisted customers with orders, make product suggestions and use proper metrics.
    4. Heavy call volume, receive calls from clients, internal teams, vendors, etc.
    5. Registered and track vendor rebate programs on all eligible opportunities.
    6. Maintained and develop a high level of customer positive vendor relationships.
    7. Maintained knowledge of training on new vendors programs offered for Citrix.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Data Processing

Support Representative/Executive Resume

Headline : Secure a position in which customer service experience and retail knowledge can be used for professional growth. Experience and skills for the development of the company.

Skills : Customer Service, Telephone Skills, Creativity.

Description :

    1. Prepared and presented briefings, reports, analyses, and recommendations to assist PEOs and PMs in the formulation of logistics program planning and execution.
    2. Provided technical expertise and exercised the full range of supervisory duties to include resolving work problems, planning work.
    3. Dealt with a variety of personalities, varying viewpoints, and personnel with different goals and objectives, and be able to negotiate a suitable solution.
    4. Demonstrated knowledge and skill applying analytical and evaluative methods and techniques to issues and studies.
    5. Improved work operations and maximize available resources. Demonstrated knowledge of installation acquisition and logistics.
    6. Demonstrated broad knowledge of and skill in applying analytical and evaluative methods and techniques to collect and assess system data.
    7. Conferred with customers by telephone or in-person to provide information about products or services, enter orders.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certificate

Support Representative/Analyst Resume

Headline : To obtain and secure a position that will enable to use organizational skills, ability to work well with people, quick learning skills, and to have the opportunity to learn and improve skills.

Skills : Outlook, Microsoft Office, Ms Word, Spreadsheet.

Description :

    1. Provided administrative support and customer service by updating clients on the status of their cases.
    2.  Accounts Receivable Answered phones Ran errands and light cleaning Data entry Processed all phone, fax, mail, e-mail.
    3. Responsible for providing customers with accurate answers to questions and complaints regarding products and services.
    4. Performed data entry for purposes such as processing orders, accessing previous orders and special orders.
    5. Suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.
    6. Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products.
    7. Followed up and make scheduled callbacks to customers where necessary; Stay current with system information, changes, and updates.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business

Support Representative/Technician Resume

Objective : Extensive background in sales and customer service. Wish to expand those skills with next employer, have demonstrated leadership skills in previous positions.

Skills : Leadership Training, Hard Working.

Description :

    1. Performed remote diagnostics and remote software fixed when possible on ROLM telephone systems for the Sears and Discover Card networks.
    2. Assisted service technicians in the field with software help when needed.
    3. Performed routine and non-routine remote software changes on ROLM telephone systems for Sears and Discover Card networks.
    4. Advised service technicians and customers on software solutions.
    5. Provided support in the counseling department on IT issues throughout the year.
    6. Learned Community Support Technician Gaithersburg, MD International Perform all necessary computer maintenance and software installation.
    7. Provided on-call support for The Learning Community International.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Support Representative/Supervisor Resume

Summary : To obtain and secure a position that will enable to use organizational skills, ability to work well with people, quick learning skills, and to have the opportunity to learn and improve skills.

Skills : Technical Skills, MS-Office.

Description :

    1. Performed on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
    2. Installed, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
    3. Collaborated with System/Network administrators to ensure efficient operation of the company's desktop computing environment.
    4. Administered and resolve issues with associated end-user workstation networking software products.
    5. Ensured that physical desktop connections are in proper working order. Evaluate and recommend products for purchase.
    6. Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
    7. Conducted research on desktop products in support of PC procurement and development efforts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Systems Management

Support Representative/Analyst Resume

Headline : Experience in Customer Service/ Trainer Facilitation, Excellent multitasking skills, Vast interpersonal, oral and written communication skills, strong presentation skills, Billing Care.

Skills : Strong Customer Service, Communications Skills.

Description :

    1. Responsible for tracking shipments for customers, answering questions about weight, size, dimensions and safety requirements for shipments.
    2. Handled claim reports, damage reports, customer complaints, shipping processing and ordering supplies for businesses.
    3. Duties involved handling inquiries quickly and efficiently and maintained knowledge of shipments to ensure it's tracking route to correct destinations.
    4. Solved account discrepancies and prepared adjustments and refunds for approval as necessary.
    5. Assisted collectors with resubmission or request for reviews of claims denied, claims not on record and underpaid claims.
    6. Recorded detailed solutions in the call tracking system for subsequent calls.
    7. Demonstrated abilities to establish priorities, with sound business judgment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Management

Sr. Support Representative Resume

Summary : Support Representative with technical and customer support roles. Support Tech with Geological & Geophysical Computerized Drafting experience, well spotting.

Skills : Technical Skills, Management.

Description :

    1. Handled a large volume of phone calls, chat, and emails for our filing software.
    2. Created a new account, reset passwords and configured access for users.
    3. Assisted customers with technical issues via email, live chat and telephone, also provided support via screen sharing using GoToAssist & Bomgar.
    4. Conducted training webinars weekly for new clients, or after significant product upgrades via GoToMeeting.
    5. Assisted in maintaining documentation for common processes for both support staff and end-users.
    6. Assisted in implementing our software onsite and offsite. Control sales floor operations as well as inventory responsibilities.
    7. Created and unlocking user accounts in AD, managing NTFS and group permissions.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School

Lead Support Representative Resume

Summary : To employ knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.

Skills : Communication Skills, Management.

Description :

    1. Managed the sales floor to ensure a positive customer experience.
    2. Explained products and provide instructions for use, care, and operation.
    3. Transferred inventory, assist with counts and resetting merchandise.
    4. Opened and close cash registers, balancing drawers, making deposits.
    5. Answered phones, greet customers, ascertain customer wants and needs.
    6. Supported AS400 computers and peripherals.
    7. Public Surplus was to assist all Government agencies within the region.
    8. Trained new users, investigating accounting discrepancies, and any other requests.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Computers

Associate Support Representative Resume

Summary : To contribute to organizations success through the efficient use of previous experience and skills.

Skills : Management, MS-Office.

Description :

    1. Assisted merchants with customer service and technical support issues.
    2. Helped sales representatives with hardware issues and merchant installations.
    3. Worked with the sales managers in training new reps when needed.
    4. Created an Xcel spreadsheet to price potential savings and profitability on prospect accounts for sales reps.
    5. Assisted with the roll-out of the Canadian merchant service branch CANAM.
    6. Responsible for day to day processing and account handling of the Canadian arm of ACCPC.
    7. Created relevant sales documentation and training kit for the CANAM sales force.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Communications

Asst. Support Representative Resume

Summary : Professional, enthusiastic person with experience working in a professional environment. Ability to work well with people and handle high-stress situations. Work well with clients.

Skills : Technical Skills, Management.

Description :

    1. Data entry of all incoming Service-related requests. Outbound service calls to Insurance Agents in the field.
    2. Applied loan payments and balanced loan register.
    3. Notified clients of receipt of premium payment for money transfer.
    4. Provided backup telephone service for several departments.
    5. Created Excel spreadsheets for use by Vice-President of Operations.
    6. Provided on-site sales and support to MicroPro retail dealers in state territory.
    7. Promoted from Field Support Representative after one year in the position.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Support Representative Resume

Objective : A challenging position as with computer proficiency, excellent customer relations skills, and a full range of office management capabilities.

Skills : Management, MS-Excel.

Description :

    1. Assisted the Sales Team with accurate price quotes, proposals and RFP's in a timely matter.
    2. Supported more account managers in various locations. Track and nurture and manage all inbound inquirers.
    3. Assisted customers with orders, make product suggestions and use proper metrics.
    4. Heavy call volume, receive calls from clients, internal teams, vendors, etc.
    5. Registered and track vendor rebate programs on all eligible opportunities.
    6. Maintained and develop a high level of customer positive vendor relationships.
    7. Maintained knowledge of training on new vendor's programs offered for Citrix.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Data Processing