A Surveillance Manager monitors suspicious activities and tries to prevent theft and cheating and also protects the employees and patrons. While the actual job description varies based on the type of the work setting, the following are certain core tasks mentioned on the Surveillance Manager Resume – acting as oversight and security agent for customers and management, observing the facility’s operations for irregular activities such as theft or cheating; using audio/video equipment to keep track of happenings inside/outside the venue, and observing the operations of the business.
Even while the job duties tend to vary, the needed skills are generally common and include – the ability to use audio/video surveillance equipment, strong alertness, multitasking skills, physical stamina and strength; and knowledge of the facility’s operation. Employers don’t expect further than a high school diploma or GED. As this is a managerial role, applicants are expected to possess some kind of work experience in relevant areas.
Headline : An experienced and goal-oriented business professional with a track record of consistently meeting and exceeding established goals and objectives related to management, logistical services, and the link between client and supplies. I have a history of building long-term relationships with all levels of staff and customers.
Managed 2 OMCR and 26 OMCR executive deployed for RCOM and RJIL Operations.
Ensured all agents are well trained and ready to step up when needed to take care of other agents When handling the support shifts.
Kept my Team on track with New procedures, Quality reports and Timeline.
Kept them motivated and helping them to reach the target.
Kept Field Team up to date with reports and keeping up expectations.
Monitored all Alarms, Opening Trouble Tickets and acting towards rectifications of faults related to Utility.
Ensured prompt restoration of the Site Downs(within agreed SLA) supervise and direct all involved team to have good overview of situations.
Experience
5-7 Years
Level
Executive
Education
BS
Surveillance Manager Resume
Headline : Demonstrating mechanical understanding of fleet operations and identifies problems, understands preventative maintenance methodologies; uses experience to understand problems with aircraft systems and components.
Responsible for the overall supervision of the Surveillance department, including the camera and visual surveillance of table games and slot activities, as well as the Casino, Count Room, and other areas of the property.
Maintained a rapport with outside law enforcement agencies.
Worked with Security team to resolve problems and disturbances.
Kept informed of changes in technology related to surveillance equipment.
Requisitioned all needed supplies and equipment.
Decided placement of new cameras or relocation of cameras to obtain optimum vantage point(s).
Testified in court on behalf of the company as needed.
Experience
5-7 Years
Level
Executive
Education
GED
Surveillance Manager Resume
Summary : Seeking a Surveillance Manager profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Motivated, evaluated and supervised staff to ensure adequate staffing levels and that Team Members receive adequate guidance and resources to accomplish established objectives.
Participated in any court actions relating to gaming violations in order to represent facts as obtained by department.
Responsible for making the yearly operational budget and making sure that the department stays on budget throughout the year.
Reviewed and maintained daily log and reports to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
Reported all observed violations of gaming regulations to the Surveillance Director in order to adhere to company reporting requirements and the Iowa Racing and Gaming Commission and Division of Criminal Investigation reporting requirements.
Performed Player evaluations while furthering knowledge of surveillance operations.
Experience
7-10 Years
Level
Management
Education
BA
Surveillance Manager Resume
Summary : Responsible for adapting organizational procedures or processes to meet new or changed regulations; providing advice and interpretation of regulatory guidance and compliance issues.
Skills : Law Enforcement, Investigations, Leadership,.
Description :
Successfully managed a staff of 13 for the Surveillance and compliance department at the Casino At Ocean Downs.
Conducted surveillance through the Closed Circuit TV (CCTV) system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities.
Communicated violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
Efficiently interviewed, hired, coached and terminated employees based on the staffing requirements and coverage for the surveillance department.
Employed up to 10 computer systems to organize staff, scheduling, meets deadlines by utilizing all available software.
Applied minimal internal control standards set forth by the state of Maryland.
Worked closely with local, state and federal agencies to report any violations that are both internal and external.
Experience
7-10 Years
Level
Management
Education
GED
Surveillance Manager Resume
Headline : To provide leadership and guidance in the development of an elite Surveillance Department through motivation, training, and development of rapport and trust.
Skills : Creative Skills, Operating Skills.
Description :
Supervised and provided scheduling eight surveillance employees.
Investigated potential illegal activities such as gaming violations, thefts, drug use, and arguments escalating into violence.
Conducted interviews for potential surveillance employees.
Completed performance reviews and assessments on surveillance employees.
Provided training to new surveillance employees as well as continual training to all employees.
Operated, maintained and repaired surveillance equipment.
Created report templates, reference guides, equipment manuals, policies, and procedures for the surveillance department, as well as other departments.
Experience
5-7 Years
Level
Executive
Education
Associates In Applied Science
Surveillance Manager Resume
Objective : Responsible for Supporting Financial Advisors using fee-based programs by providing product expertise and guidance on advisory, fee-based program features, appropriate usage, pricing and tools.
Skills : MS Office, Designing Skills.
Description :
Developed and maintained training programs for surveillance agents of all skill levels.
Conducted training seminars for casino shift managers, Games supervisors and dealers as a practical introduction to Nevada state laws, Minimum internal control standards and cheating scams.
Investigated all unusual activity.
Complied required reports and testified in court as necessary.
Provided expert testimony for the FBI pertaining to table game scams on tribal lands.
Designed, maintained and repaired C.C.T.V.
Knowledged of Access, Publisher, and One Note.
Experience
2-5 Years
Level
Executive
Education
MS
Surveillance Manager Resume
Headline : A dedicated individual with a record of reliability, organization, and eager to implement administrative strengths in a professional environment. Strategic thinking and action oriented with experience in Regulatory Compliance, result driven and a consummate team player with a strong aptitude for analytical tasks.
Skills : Microsoft Suite, Windows, Sharepoint, ACT, Python.
Description :
Effectively managed several surveillance employees providing supervision, training, coaching, scheduling, and performance evaluations.
Worked in conjunction with Human Resources to conduct interviews for potential surveillance employees, execute background checks, and complete new hire paperwork.
Developed report templates, reference guides, equipment manuals, standard operating procedures, and training manuals for the surveillance unit while using Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, and Adobe Pro.
Operated, maintained, and repaired surveillance equipment such as digital video recorders, network video recorders, RAID storage units, and cameras.
Worked in conjunction with the Information Technology Director installing, troubleshooting, and repairing company computers.
Investigated potential illegal activities alongside the Minnesota Racing Commission and law enforcement.
Evaluated criminal activity within the casino grounds and reports it to the proper authorities and or management.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Surveillance Manager Resume
Objective : Leading safety evaluations, including strategy discussions, collaborating with Therapeutic Area Safety Head (TASH)/MSO and other stakeholders as necessary, data retrieval, data analysis, report writing, and report revision.
Skills : Coordinating Skills, Creative Skills.
Description :
Maintained current daily, weekly and monthly reports and records.
Managed, trained and hired all surveillance personal.
Trained personnel on Blackjack and card counting, cheating and stealing techniques by both customers and employees.
Conducted day to day surveillance on the properties of The Grand Portage Lodge & Casino, owned by the Grand Portage Indian Reservation.
Conducted investigations and be the liaison between the casinos and to assist Local, State and Federal law enforcement investigations with matters involving the properties.
Ensured compliance with gaming requirements set by state gaming authority, local and federal law enforcement.
Created and maintained a CCTV surveillance system.
Experience
2-5 Years
Level
Junior
Education
Business Management
Surveillance Manager Resume
Summary : A hands-on professional with a proven record of success An experienced team player, bringing enthusiasm and energy into group efforts. Assertive, self-motivated, goal-oriented, organized, and efficient.
Skills : Low Voltage Systems Wiring, Access Control, High Level Of Knowledge Of American Dynamics And Software House Products Installation And Programming, Network Administration, TCPIP.
Description :
Managed day to day operations of the Surveillance department.
Hired and fired employees, make department schedules, ensure employee time sheets are correct, monitor all department activities, maintain and repair surveillance system, write internal controls and standard operating procedures for the department, training of employees, protect company assets and property, maintain thorough knowledge of state gaming rules and regulations, have thorough knowledge of all casino games and operations, purchase items needed for department, run surveillance budget.
Wired electrical, cable, fiber optic, twisted pair, and various other types of wiring installation.
Tested and metered of various electronic equipment.
Used Microsoft word, excel, access, and outlook.
Built and maintained good relationships with internal and external departments such as Pennsylvania State Police, Pennsylvania Gaming Control Board, and Bethlehem Police Department.
Responsible for table game training during the property's addition of the games.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Surveillance Manager Resume
Headline : Results Driven Motivated and personable business professional, specializing in the asset protection sector within an organization, applying creative problem solving and fine management skills. Dedicated Demonstrated organization, communication, supervisory, and office management skills proven by 16 years of successful and entrusted employment.
Skills : MS Office, Monitoring Skills.
Description :
Led a team of 16 Surveillance Operators through the operations of a well-skilled Surveillance department.
Trained the staff to maintain situational adaptability under pressure.
Interviewed applicants and hied and terminated employment as needed.
Completed probationary and annual performance reviews offering praise and recommendations for improvement.
Instructed Surveillance and Casino Management personnel in identifying fraudulent activity in a casino environment.
Managed office operations and efficiently communicated with management and the Gaming Commissioners.
Monitored establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
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