Night Manager Resume Samples

A Night Manager will represent and work for the management during the nights. The job description includes assisting the front office manager with all aspects of the office and undertakes all managerial functions including – operations, planning, staffing, and budgeting. The Night Manager Resume mentions the following duties and responsibilities – managing and monitoring employee activities; ensuring the company and the employees adhere with the standards and regulations; directing and overseeing hotel operations; conducting briefings for all staff; greeting guests upon arrival and checking accommodation status and overseeing summary reports.

To work at this level, the following skills are required – strong English speaking skills, good personality, front desk operation experience, a strong understanding of business management, financial and leadership principles; and the potential to develop effective solutions and strategies. A bachelor’s degree in Business or Management is the common qualification seen on resumes.

Night Manager Resume

Summary : Passionate, motivated, and exceptionally hard working with ability to leverage relevant experience, training, and capabilities while excelling in a Banking and Customer Service role. Banking: Adept at processing cash, check, and credit card transactions. Skilled at counting, balancing, and reconciling monies while preparing and submitting daily bank deposits. Experience compiling sales reports and maintaining detailed files and records.

Skills : Forklift Operator.

Description :

    1. Supervised operations and trained, scheduled, and supervised personnel.
    2. Answered questions, promoted products, and offered support in locating and selecting products.
    3. Processed cash, check, and credit card transactions.
    4. Operated cash register, counted and balanced monies, and prepared bank deposits.
    5. Resolved customer complaints and conflicts to ensure satisfaction.
    6. Tracked daily sales and complied reports for ownership.
    7. Ordered products and supplies from vendors.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Arts In Business


Overnight Manager Resume

Objective : Positive and cheerful with management experience. I love a fun fast paced environment and situations that keep me on my toes.

Skills : Cash Handling, First Aid And CPR Certified -Licensed.

Description :

    1. Maintained high standards of customer service during high-volume, fast-paced operations.
    2. Consistently provided friendly guest service and heartfelt hospitality.
    3. Promptly and empathetically handled guest concerns and complaints.
    4. Demonstrated integrity and honesty while interacting with guests, team members and managers.
    5. Operated the drive-through window and sales register quickly and efficiently.
    6. Greeted customers and provided excellent customer service.
    7. Cross-trained and coordinated scheduling with team members to ensure seamless service.
    8. Prepared all food orders within a 2-3 minute time frame.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma


Night Manager/Front Office Manager Resume

Objective : Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven to be highly effective, calm and poised in high pressure conflict resolution with guests and VIP Clients. Cultivates a culture in which staff members feel like part of a team and where their voice is heard.

Skills : Microsoft Office Suite, Fidelio, Opera.

Description :

    1. Managed a 296-room full-service boutique hotel during overnight hours.
    2. Greeted all guests in a courteous and professional manner.
    3. Increased customer satisfaction survey rating to hotel high of 8.4.
    4. Maintained occupancy of 90% or higher while increasing ADR.
    5. Resolved all major guest issues in a timely and cost effective manner.
    6. Monitored the appearance and performance of the front desk staff.
    7. Managed several Hotel Departments including: Bell-Staff, Security, In-Room Dining, Kitchen, Housekeeping, Engineering, Valet & Third Party Cleaners.
    8. Oversaw and produced Nightly Audit and Morning Operations Packet.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Hotel Management

Warehouse Night Manager Resume

Summary : Organized, independent worker with strong time-management skills, especially proficient in effective communication and technology.

Skills : Management, Cash Handling, Maintenance, Security.

Description :

    1. Answered questions regarding the store and its merchandise.
    2. Greeted customers and ascertained customers' needs.
    3. Helped customers with questions, problems and complaints in person and via telephone.
    4. Stocked shelves and supplies and organized displays.
    5. Organized racks and shelves to maintain the visual appeal of the store.
    6. Verified that all customers received receipts for purchases.
    7. Developed positive customer relationships through friendly greetings and excellent service.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Programming

Assistant Night Manager Resume

Objective : A multi-skilled professional with a superb track record of managing complex projects in various environments. Able to manage stakeholder expectations and willing to take full responsibility for the delivering of project objectives. Presently looking to join a company that rewards effort and initiative.

Skills : Well-versed on Microsoft Office: PowerPoint, Excel, Word, and Outlook.

Description :

    1. Assure all servers and bartenders complied with policies and procedures.
    2. Practice safe work habits and complied with sanitary, safety, security and emergency procedures.
    3. Write shift reports including reports on any incident of theft, accidents or injuries.
    4. Perform special projects and other responsibilities as assigned.
    5. Participate in task forces and committees as requested.
    6. Conduct server training, either one-to-one or by group.
    7. Assuring all wait staff members were on time and at work stations as scheduled, and in proper uniform.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Night Manager/Night Auditor Resume

Objective : Seeking a position as a computer programmer or 3D modeler. Software C, JavaScript, HTML, Unity Game Engine Autodesk AutoCAD, Blender, Rhinoceros, Autodesk Maya, CrazyBump, Google Sketchup Adobe Photoshop, Illustrator, Microsoft Office Suite.

Skills : Phlebotomy, customer service, retail, First aide, CPR.

Description :

    1. Consistently provided friendly guest service and heartfelt hospitality.
    2. Promptly and empathetically handled guest concerns and complaints.
    3. Demonstrated integrity and honesty while interacting with guests, team members and managers.
    4. Operated the drive-through window and sales register quickly and efficiently.
    5. Greeted customers and provided excellent customer service.
    6. Maintained high standards of customer service during high-volume, fast-paced operations.
    7. Built loyal clientele through friendly interactions and consistent appreciation.
    8. Cross-trained and coordinated scheduling with team members to ensure seamless service.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Occupational Health

Night Manager/Auditor Resume

Objective : Motivated, personable business professional with multiple years of experience in Customer Service Industry. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent Food industry and Telecommunications guidelines. Flexible and versatile - able to maintain a sense of humor under pressure.

Skills : Microsoft.

Description :

    1. Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
    2. Responsible for directing, monitoring, and assisting all overnight staff.
    3. Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
    4. Assisted accounts receivable clerk in all aspects of job and in keeping all invoices due below 30 days.
    5. Conducted annual performance appraisal with direct reports according to Standard Operating Procedures.
    6. Worked with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
    7. Ensured property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and local labour law.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Hospitality Management

Assistant Night Manager Resume

Summary : To creatively and effectively explore and utilize my managerial and communicative talents within the food/retail or customer service industries, thereby making a contribution to a growing company. Summary of Qualifications Knowledge of quality service standards and customer service evaluation techniques enforced with 18+ years of managerial aptitude to handle complaints, arbitrating disputes and resolving grievances or otherwise negotiating with others.

Skills : Problem solver skills. Have the ability to learn new.

Description :

    1. Providing efficient, friendly and cordial service at the front desk.
    2. Handling the night audit process via the SMS system Opera.
    3. Providing friendly and efficient check in and out service.
    4. Speaking with guests using a positive and clear speaking voice as well as listening attentively to understand requests.
    5. Making use of electronic acceptance methods verified and swiped credit cards.
    6. Carrying out completion of registration process by retrieving and inputing information with routine difficulty from a computer system and confirming the guest's reservation information.
    7. Collecting and recording traveler checks, vouchers and other forms of payment.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

Asst. Night Manager Resume

Objective : Enthusiastic, dependable, self-motivated, detail oriented with strong work ethics. I am seeking to participate in a secure company where I can be a great asset. Accustomed to working in a fast pace environment and under deadline pressure, at the same time establish access to become a more accomplished and successful individual. Successful Accomplishments Welding Certification, Metal Fabrication. Air-frame and Power Plant Mechanic.

Skills : Microsoft Office, Account Management, Inventory Management, Data Entry, Cashier.

Description :

    1. Greet and check guests in and out in a timely and courteous manner.
    2. Install guest reservations and send confirmation Ensure reservations are taken correctly and courteously.
    3. Address and resolve customer needs and complaints Ensure compliance of safety and security standards.
    4. Run the night audit process through the SMS system of the resort.
    5. Complete the nightly audit of the resort through the SMS system.
    6. Verify and swipe credit cards for authorization using electronic acceptance methods.
    7. Handle cash, make change and balance an assigned house bank.
    8. Accept and record vouchers, traveler checks, and other forms of payment.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Certificate Of Completion

Night Manager/Guest Services Manager Resume

Summary : Performance-driven leader with proven experience in world-class hospitality and property management. Highly motivated professional with extensive experience and comprehensive management of information systems under MS Windows environment, Opera PMS, Fidelio, Holidex, HotSos, Micros. Diligently maintain solid guest relationships through high-performance teams driven by satisfaction and guest recognition.

Skills : Hospitality.

Description :

    1. Responsible and accountable for: Leading a staff of 15 employees in nightly operations of the property across the front desk, guest services, housekeeping, engineering, security and room service.
    2. Deliver expert guest relations and PBX services as well as services across the front desk and guest areas.
    3. Complete knowledge at all times of daily occupancy and expected arrivals/departures, scheduled in-house group activities, locations and times.
    4. Constantly monitoring staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff, Reservations staff and Concierge staff.
    5. Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such.
    6. Ensure that staff reported to work as scheduled.
    7. Responsible of documenting any late or absent employees and making the necessary corrections if needed.
    8. Coordinate breaks for all Front Office staff, including sub-departments.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Electronic Engineering

Night Manager II Resume

Objective : Highly energetic, outgoing, and detail-oriented. I am adept at handling multiple responsibilities simultaneously while providing exceptional customer service. I am reliable, friendly, and quick to learn and master new concepts and skills. I am passionate about helping customers and creating a satisfying experience for them. I am great at getting to the root of an issue, solving hard-to-handle problems, and customer relations.

Skills : Computer smart, Organizational, Friendly and Outgoing, Can handle easy and harder customers, High customer service skills, Professional Attitude and Dress, Excelled in English, Science, and Math Classes through High School and College.

Description :

    1. Prepare daily Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
    2. Run audit reports/journals from the front office system, Point of Service and the computer.
    3. Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
    4. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
    5. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
    6. Comply with attendance rules and be available to work on a regular basis.
    7. Perform any other job related duties as assigned.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Organizational Leadership

Night Manager Resume

Objective : Energetic, motivated, task-oriented, efficient, a fast learner, and my knowledge of the industry is comprehensive and current. I want to establish meaningful relationships in the business industry that will allow the usage of my skills in organization, analysis, and communication.

Skills : Adobe Photo Shop, Computer skills microsoft &linux Operating systerms, Use of Matlab Graphical Program, Preforemed interface designs, video editing and recording, Languages.

Description :

    1. Prepares final reports of all daily revenue summaries.
    2. Attend to special service request including securing of guest valuables in safety deposit boxes.
    3. Promote repeat business buy offering to take future reservation upon check-out and providing recommendations for alternate NHG Products.
    4. Provide the highest quality of service to the customer at all times.
    5. Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
    6. Communicate with incoming shift by logging pertinent information in the front office log.
    7. Complete Daily Revenue Report during each shift.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Economics