Technical Service Specialist Resume Samples

A Technical Services Specialist provides technical support for various hardware, software and technical problems. A well-defined Technical Service Specialist Resume indicates duties like – providing resolutions for customers having issues with devices, investigating and solving complex problems, monitoring application performance, troubleshooting software application issues, making recommendations regarding equipment upgrades, developing and operating product and program management, and participating in process improvement initiatives.

Employers want these skills from their potential employees – experience with help desk and technical customer service, in-depth knowledge of software, hardware and various OS; strong knowledge of troubleshooting techniques, proficiency in MS Office and familiarity with remote connectivity issues. While some employers want a college education in Computer Science or Information Systems or the related, many others accept those having computer training program or a professional certification in the relevant area.

 

Technical Service Specialist Resume example

Technical Service Specialist Resume

Summary : Experienced in monitoring staff hours to reduce wasteful shifts and unneeded payroll expenses. Constantly working to improve the quality of the staff with tips and suggestions to help them improve their customer service as well.

Skills : image processing, medical imaging, biomechanics, biomedical instrumentation, biomaterials.

Description :

    1. Skilled in accounts payable and receivable Proficient in credit stock, release liner sheeted products and trials and samples.
    2. Worked with vendors to get product samples and specs for use with New Product Requests.
    3. Interfaced with the Purchasing Department to set up new item numbers.
    4.  Using extensive product knowledge, and liners for label stock.
    5. Interacted extensively with customers, sales support, product development, and other departments.
    6. Provided operations support for our online mortgage systems architecture and performance, and driving changes based on customer feedback.
    7. Communicated and provided technical information to fire departments, service centers, and others.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Asst. Technical Service Specialist Resume

Headline : To further enhance knowledge and experience within agricultural industries. Manage risk factors for those represented within these industries. Dedicated and focused professional that has experience working with equipment maintenance and team supervision that has management and manufacturing experience.

Skills : Microsoft Office, Sharepoint, Internet, Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop.

Description :

    1. Provide specific technical information and troubleshooting procedures to manufactured in Beauvais, France.
    2. Provide specialized training and instruction to region service managers and product improvements.
    3. Attended numerous service review meetings for products manufactured.
    4. Training in Beauvais, France for units produced at the Beauvais plant.
    5. Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
    6. Improves existing programs by reviewing objectives and specifications; evaluating proposed changes.
    7. Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
Diploma


Technical Service Specialist l Resume

Headline : Demonstrated knowledge of medical terminology and anatomy Ability to effectively code services and procedures Customer Service experience in retail and over the phone Positive outlook Basic Microsoft Office knowledge.

Skills : Ability to multi-task, handle cash transactions, answer phones and data entry.

Description :

    1. Exceeded expectations for ticket and phone call accuracy by prioritizing workload, researching solutions, and documenting steps taken.
    2. Coordinated research into venues, determined an appropriate budget and presented a plan to management.
    3. Maintains professional and technical knowledge by attending educational establishing personal networks; participating in professional societies.
    4. Maintains historical records by documenting hardware and software changes and revisions.
    5. Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
    6. Contributes to team effort by accomplishing related results as needed.
    7. Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. 
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS

Technical Service Specialist/Supervisor Resume

Headline : An experienced Valve Technician for more than 5years, highly organized and can multitask in a fast pace work environment. Resourceful, adaptable and goal-oriented professional with good decision-making skills. It can produce innovative ideas and execute accordingly.

Skills : Fast learner, very flexible, and a team player.

Description :

    1. Receiving escalated ticket from level helpdesk and work through to resolution, with server administration team as necessary.
    2. Advanced troubleshooting for Outlook, Meeting application issues, and routing issues over multiple domains.
    3. Advanced troubleshooting for user Blackberry Enterprise issues, Blackberry backup, account creation.
    4. Exchange server administration, Creating distribution list, equipment room, conference room, infrastructure.
    5. Using Microsoft PowerShell scripting to set attributes on exchange objects.
    6. Provided additional support for existing team members trouble tickets by updating vendor agent information generated by colleagues.
    7. Supported colleagues with technical knowledge and experience in training new team members.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS

Technical Service Specialist/Specialist Resume

Headline : Developed new products which resulted in new business. Creative analytical problem solver forged the right combination of people and ideas to provide solutions for complex problems and satisfy customer requirements.

Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing, Windows

Description :

    1. Customer liaison authored, submitted, and tracked product specifications, customer complaints, and technical service lab requests.
    2. Responsible for the Midwest region, antistats, foams, and major key accounts.
    3. Developed targeted cast film/extrusion coating accounts.
    4. Partnered with and problem solved to retain major key accounts.
    5. Development Chemist Specialized in plastic additives developing new products for films, fibers, injection moldings, and bottles.
    6. Responsible for marketing/technical service lab requests, customer complaints, competitive analyses, rheological studies, 
    7. Developed anti-warping blue masterbatch for automotive injection molding application.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS

Technical Service Specialist/Executive Resume

Headline : Searching for a challenging career that gives a good scope to apply working hard with discipline & dedication with a team towards growth and organization.

Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing, Windows

Description :

    1. Worked with video teleconferencing suites,  projectors, and receivers.
    2. Provided  second-, and third-tier support to end-users for workstations, server, network and hardware issues.
    3. Recommended system modifications to reduce user problems.
    4. Maintained currency and level of technical expertise.
    5. Demonstrated ability to communicate orally and in writing with a positive customer service attitude.
    6. Answering incoming calls ranging from but not limited to billing, price plan, sales, accounts, insurance, and device questions.
    7. Helping customers with a wide spectrum of different issues, backgrounds and levels of frustration
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma

Asst. Technical Service Specialist Resume

Headline : A dynamic and creative veterinarian with the unique and engage veterinarians, and industry. Proven leadership capabilities combined with excellent strategic vision and success in implementing customer service strategies across a range of technologies and industries.

Skills : Microsoft Office, Office: Word, Powerpoint, Photoshop, Photography.

Description :

    1. Responsible for assisting customers to log in online in order to view accounts and reconcile account data.
    2. Provide basic to complex technical troubleshooting, including support with and QuickBooks software on computers.
    3. Assist customers with downloading account information into supported software.
    4. Support with transitioning customer's server access in order for them to download account information smoothly.
    5. Assist with troubleshooting and resolving multiple software or online access error codes.
    6. Responsible for meeting and exceeding various customer service metrics.
    7. Performed follow-up care of multiple vendors for patients with pacemakers and implantable cardioverter-defibrillators.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Technical Service Specialist/Coordinator Resume

Headline : A dynamic and creative veterinarian with unique industry and deep practice experience. Superior academics, consumers and industry. Proven strategic vision and success in implementing customer service strategies across a range of technologies and industries.

Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing.

Description :

    1. Customer support telephone on analytical instrumentation hardware and software.
    2. Take inbound calls for Wells Fargo employees working with the application -troubleshooting support.
    3. Used Microsoft Access database to maintain and adjusted inventories.
    4. Interacted with the shipping and receiving department to ensure proper inventory levels.
    5. Compressor manual design completion, collated, bound, published and delivered manuals.
    6. Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
    7. Maintains professional and technical knowledge by attending educational workshops networks; participating in professional societies.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma

Technical Service Specialist/Representative Resume

Headline : Experience and knowledge in the Information Technology industry. Management skills, knowledge, and excellent customer service have demonstrated to be of great value to past employers.

Skills : Training & Development, Citrix, Microsoft Office, Group Policy, Network Support, Project Management.

Description :

    1. Responsible for performing all system hardware and software upgrades.
    2. Built and configured an image server that houses all of our PC and Laptop images based on position description.
    3. This support includes troubleshooting connectivity issues relating to web support, or any other hardware issues the user may have.
    4. Implemented the use of a remote control tool to allow for better and faster resolution.
    5. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.
    6. Maintains historical records by documenting hardware and software changes and revisions.
    7. Contributes to team effort by accomplishing related results as needed.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma

Technical Service Specialist/Analyst Resume

Headline : Seeking a position technical support, field service, and other administrative related duties. Team-oriented, results-driven and dedicated to achieving the goals of the organization.

Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing.

Description :

    1. Served as a customer relations liaison communicating with clients to ensure timely responses and issue resolution.
    2. Repairs included complex disassembly, replacement of individual parts, reassembly, cleaning, testing.
    3. Adjustment of low and high volume equipment to ensure performance and quality.
    4. Maintained accurate inventory of an array of parts from various equipment types.
    5. Maintained detailed documentation through logging of support cases, email and knowledgebase article internal use.
    6. Coordinated delivery and set-up of multi-functional office equipment.
    7. Used system analysis to perform troubleshooting for equipment, network connectivity, and proprietary applications.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Technical Service Specialist ll Resume

Headline : Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Committed to quality and excellence.Dedicated and focused professional that has experience working with equipment maintenance and team supervision that also has management and manufacturing experience.

Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing

Description :

    1. Ensure customer issues/tickets are resolved in a timely manner.
    2. Assist end-users with packaged software and some basic support of critical applications.
    3. Software installations and license tracking and support.
    4. Provide hardware support to end users laptop, desktop, related accessories, printers, copiers, telephones, etc.
    5. Work closely with Corporate IT on hardware purchasing and asset management.
    6. Provide quality support to the user community, employing a high degree of customer service, technical expertise, and timeliness.
    7. Resolve problems with a high degree of patience and problem management techniques.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS

Technical Service Specialist Resume

Headline : A chemical sales position that will allow contributing by using strong, leadership, project management, technical support, and relationship building.Dedicated and focused professional that has experience working with equipment maintenance and team supervision that has management and manufacturing experience.

Skills : Project Management, Technical Support, Sales, Team Leadership, Process Improvement.

Description :

    1. Responsible for technical service and problem-solving at accounts with over in annual chemical sales.
    2. Implemented productivity improvements and optimization of processes using the company's chemicals.
    3. Effectively acted as the first line responder to solving customer problems.
    4. Provided technical assistance to the sales personnel and collected, analyzed, and maintained technical data.
    5. Generated reports for customers and for internal company use.
    6. Maintains historical records by documenting hardware and software changes and revisions. 
    7. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
MS