Description :

1. Provided day-to-day technical support, troubleshooting hardware and software issues for clients.
2. Collaborated with product development teams to enhance product functionality based on customer feedback.
3. Engaged with customers to assess their needs and provide tailored technical solutions.
4. Documented technical processes and created user manuals to aid customer understanding.
5. Managed vendor relationships to source necessary product samples and specifications.
6. Analyzed customer inquiries and developed effective solutions to improve user experience.
7. Facilitated training sessions for clients to optimize product usage and reduce support requests.

Experience

0-2 Years

Level

Entry Level

Education

B.S. IT

Description :

1. Deliver comprehensive technical support and troubleshooting guidance for products manufactured in Beauvais, France.
2. Provide specialized training and instructional resources to regional service managers, focusing on product enhancements.
3. Participate in service review meetings to evaluate product performance and gather user feedback.
4. Validate program objectives by conducting thorough testing and aligning results with established standards.
5. Enhance existing programs through critical evaluation of objectives and proposed modifications.
6. Develop and maintain technical documentation to assist users and support teams.
7. Actively engage with clients to understand their needs and provide tailored solutions.

Experience

5-7 Years

Level

Senior

Education

B.S. Animal Science

Description :

1. Provided technical support for hardware and software issues, ensuring timely resolution.
2. Diagnosed and troubleshot technical problems via phone, email, and remote access.
3. Collaborated with engineering teams to resolve complex technical issues.
4. Provides training and support to clients, ensuring effective product usage and satisfaction.
5. Maintains detailed records of customer interactions and technical issues for continuous improvement.
6. Collaborates with cross-functional teams to enhance product offerings based on customer feedback.
7. Utilizes analytical skills to troubleshoot and resolve technical challenges efficiently.

Experience

0-2 Years

Level

Entry Level

Education

AAS IT

Description :

1. Managed escalated support tickets, collaborating with server administration to ensure timely resolutions.
2. Executed advanced troubleshooting for Outlook and meeting applications across multiple domains.
3. Provided expert support for Blackberry Enterprise issues, including account setup and backup.
4. Oversaw server administration tasks, including creating distribution lists and managing conference room resources.
5. Utilized Microsoft PowerShell scripting for attribute adjustments on Exchange objects.
6. Assisted team members with technical queries, enhancing overall team productivity.
7. Facilitated onboarding and training for new team members, sharing technical knowledge and best practices.

Experience

2-5 Years

Level

Junior

Education

B.S. IT

Description :

1. Authored, submitted, and tracked product specifications and customer complaints to improve service quality.
2. Managed key accounts across the Midwest region, enhancing customer satisfaction through tailored solutions.
3. Developed targeted strategies for cast film extrusion coating accounts, resulting in increased sales.
4. Collaborated with clients to resolve complex technical issues, ensuring retention of major accounts.
5. Specialized in developing new plastic additive products for diverse applications, enhancing product offerings.
6. Conducted competitive analyses and rheological studies to inform product development and marketing strategies.
7. Engineered an anti-warping blue masterbatch for automotive applications, improving product performance.

Experience

2-5 Years

Level

Senior

Education

BSTM

Description :

1. Provided expert second- and third-tier support for workstations, servers, networks, and hardware issues.
2. Ensured optimal product usage through tailored training sessions for clients.
3. Recommended system enhancements to minimize user challenges and improve efficiency.
4. Maintained up-to-date technical knowledge to deliver high-quality service.
5. Managed incoming calls with a focus on resolving billing, sales, and technical inquiries effectively.
6. Handled diverse customer issues with a strong emphasis on empathy and resolution.
7. Analyzed customer feedback to identify trends and improve service delivery.

Experience

10+ Years

Level

Executive

Education

B.S. IT

Description :

1. Assisted customers in accessing online accounts and reconciling data efficiently.
2. Provided comprehensive technical troubleshooting for software, including QuickBooks.
3. Facilitated the download of account information into compatible software systems.
4. Supported seamless server access transitions for customers to ensure smooth operations.
5. Resolved various software and online access error codes promptly.
6. Consistently met and exceeded customer service performance metrics.
7. Conducted follow-up care for vendors managing patients with medical devices.

Experience

0-2 Years

Level

Junior

Education

B.S. IT

Description :

1. Troubleshot and resolved technical issues for Wells Fargo employees, ensuring timely support.
2. Maintained inventory and adjusted database entries using Microsoft Access for accurate tracking.
3. Coordinated with shipping and receiving teams to optimize inventory levels and logistics.
4. Designed and delivered comprehensive user manuals, enhancing client understanding of products.
5. Evaluated and tested vendor software to ensure compatibility with existing systems.
6. Provided ongoing technical support and training to enhance user proficiency and satisfaction.
7. Analyzed customer feedback to identify areas for service improvement and product optimization.

Experience

5-7 Years

Level

Executive

Education

B.S. IT

Description :

1. Conducted system hardware and software upgrades, ensuring minimal downtime.
2. Developed and configured an image server for streamlined PC and laptop deployment.
3. Troubleshot connectivity and hardware issues, providing timely solutions.
4. Implemented remote control tools to expedite problem resolution.
5. Collaborated with team members to achieve operational goals.
6. Maintained documentation for technical processes and user guides.
7. Trained users on new software applications and systems.

Experience

0-2 Years

Level

Entry Level

Education

BSc IT

Description :

1. Acted as a primary liaison for customer relations, ensuring timely communication and issue resolution.
2. Executed complex repairs involving disassembly, parts replacement, and thorough testing.
3. Calibrated and adjusted equipment to meet performance standards and quality metrics.
4. Managed inventory effectively, ensuring availability of parts for various equipment types.
5. Maintained comprehensive documentation of support cases and internal knowledge resources.
6. Assisted in the installation and configuration of software applications.
7. Utilized system analysis techniques to troubleshoot equipment, network connectivity, and proprietary applications.

Experience

5-7 Years

Level

Management

Education

B.S. IT

Description :

1. Ensured timely resolution of customer issue tickets, enhancing user satisfaction.
2. Provided comprehensive support for packaged software and critical applications.
3. Managed software installations and license tracking, ensuring compliance.
4. Delivered hardware support for laptops, desktops, printers, and other devices.
5. Collaborated with Corporate IT for hardware procurement and asset management.
6. Employed high-quality customer service and technical expertise to assist users.
7. Utilized strong problem management techniques to resolve complex issues.

Experience

0-2 Years

Level

Entry Level

Education

B.S. IT

Description :

1. Provided technical support and problem-solving for accounts generating significant annual chemical sales.
2. Implemented process optimizations that improved productivity and service delivery.
3. Acted as the primary responder for customer inquiries, ensuring prompt resolutions.
4. Assisted sales teams with technical expertise and maintained comprehensive technical data records.
5. Generated detailed reports for clients and internal stakeholders to support decision-making.
6. Documented hardware and software changes to maintain accurate historical records.
7. Enhanced professional skills through workshops and continuous learning initiatives.

Experience

0-2 Years

Level

Entry Level

Education

B.S. IT

Description :

1. Managed annual product compliance registrations, ensuring adherence to state and federal regulations.
2. Conducted comprehensive product evaluations to support development and compliance initiatives.
3. Monitored product lines to maintain compliance, alerting management to regulatory changes.
4. Coordinated compliance efforts for international products, including REACH regulations.
5. Configured and maintained over 5000 PCs, ensuring optimal performance and user satisfaction.
6. Assisted in technical documentation and training for new product launches.
7. Provided exceptional client support, troubleshooting issues to enhance product utilization.

Experience

0-2 Years

Level

Entry Level

Education

B.S. IT

Description :

1. Managed asset databases and performed installations for classroom technologies to ensure seamless operation.
2. Executed upgrades and maintenance for gaming terminals and servers, enhancing system reliability.
3. Handled inbound calls in a global call center, achieving sales targets consistently while maintaining high customer satisfaction.
4. Resolved domain registration and hosting queries, ensuring quick and effective support.
5. Troubleshot complex technical issues, maintaining low call durations while improving service quality.
6. Achieved first-call resolution for IT support requests, significantly reducing follow-up calls.
7. Provided comprehensive troubleshooting assistance to all Office Depot clients, enhancing their operational efficiency.

Experience

0-2 Years

Level

Junior

Education

AAS-IT

Description :

1. Initiated and implemented changes to product labels and packaging to comply with industry standards.
2. Created a knowledge base leveraging real-world experiences during CRMATS transition from Salesforce.
3. Troubleshot client-specific issues using chemical treatment plans, boosting production and minimizing failures.
4. Participated in regular client meetings to demonstrate chemical program performance and effectiveness.
5. Collaborated with sales and service teams to diagnose and resolve production-related challenges.
6. Reviewed final proofs and color standards to ensure regulatory compliance and accuracy.
7. Coordinated with the supply chain team to analyze costing information and inventory management.

Experience

2-5 Years

Level

Senior

Education

B.S. IT

Description :

1. Created and verified JavaScript tags while troubleshooting technical issues and escalating as necessary.
2. Delivered technical support for multiple product groups, providing training for sales staff at trade shows.
3. Managed data entry, document preparation, and package logistics.
4. Enhanced database timeliness and prepared monthly reports for management.
5. Resolved escalated customer issues with a focus on customer retention.
6. Oversaw multiple projects and assignments, ensuring timely completion.
7. Provided technical services to 12 operations, demonstrating increasing responsibility.

Experience

0-2 Years

Level

Entry Level

Education

B.S. IT