Telemarketing Sales Representative Resume Samples

Description :

1. Contacted businesses or private individuals by telephone in order to solicit sales for goods or services.
2. Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers.
3. Obtained customer information such as name, address, and payment method, and enter orders into computers.
4. Recorded names, addresses, purchases, and reactions of prospects contacted.
5. Answered telephone calls from potential customers who have been solicited through advertisements.
6. Maintained records of contacts, accounts, and orders.
7. Conducted client or market surveys in order to obtain information about potential customers.

Experience

2-5 Years

Level

Junior

Education

GED

Description :

1. Recommended products to customers, based on customers' needs and interests.
   
2. Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders.
3. Estimated or quoted prices, credit or contract terms, warranties, and delivery dates.
4. Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support.
5. Prepared drawings, estimates, and bids that meet specific customer needs.
6. Arranged and direct delivery and installation of products and equipment.
7. Monitored market conditions, product innovations, and competitors' products, prices, and sales.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Called AT&T small business customers and sell AT&T products and services in a call center environment.
2. Displayed strong selling techniques and excellent customer service.
3. Managed and created customer business accounts. Setup Entrust/Encryption on Desktops and mobile devices.
4. Handled inbound calls for business customers to set up accounts and billing issues.
5. Identified, prioritized, and resolved reported problems including data, account administration, desktop, included application issues.
6. Configured Apple iPhone 5c, 5s, and IPads to an Encryption Email Application (GOOD).
7. Researched, resolved, and responded to end-user issues/problems received via email, telephone, or escalations, and provide support on iPhones.

Experience

2-5 Years

Level

Junior

Education

Criminal Justice

Description :

1. Presented the customer with current product knowledge for enrollment. Inbound sales with current product knowledge.
2. Transferred to verifiers and licensed agents to complete enrollments.
3. Data entry of sales conversions, competitor offer trackers, notations per customer account, and customer enrollment information captured.
4. Inbounded and outbound sales blending between different product programs.
5. Inbounded customer service to assist a customer by reviewing their account(s) for verification, renewal, cancellation, save-the-sale.
6. Provided for customer's personal and financial information security at all times.
7. Licensed Insurance Agent applications for enrollments.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.
2. Achieved high sales percentage with a consultative, value-focused customer service approach.
3. Provided back-up for other customer service representatives when needed.
4. Expressed appreciation and invited customers to return to the store. Successfully interacted with customers and retail buyers to expedite orders.
5. Managed quality communication, customer support, and product representation for each client.
6. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
7. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Contributed generously to the team's daily success in meeting sales objectives. 
2. Planned and confirmed appointments for home improvement evaluations.
3. Provided answers to specific customer questions on homeownership, refinancing, and mortgages.
4. Worked efficiently to meet and exceed both individual and team quotas set by the company.
5. Read scripts for voting, talked customers into staying with direct tv.
6. Interacted with English and Spanish speaking customers selling phone services. 
7. Maintained departmental goals and standards Follow up with customers that are interested in phone service.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Sold new policy coverage for Citibank cardholders. Multiphone line use, telemarketing skills, and customer service.
2. Provided them with all the necessary information pertaining to their policy with the benefits of having it.
3. Provided them with the knowledge to cancel in case the protection is a policy not quite suitable for them.
4. Learned how to communicate with others that you don't have the pleasure of meeting face to face.
5. Learned how to establish a comfortable phone setting with customers and get them into the conversation and phone call.
6. Maintained a professional and courteous phone call. Skills Used Computer keyboard and 9-key use.
7. Composed advertising acceptability guidelines for real estate and telephone services.

Experience

5-7 Years

Level

Executive

Education

Cosmetology

Description :

1. Answered customers' questions about products, prices, availability, the product uses, and credit terms.
2. Recommended products to customers, based on customers' needs and interests.
3. Estimated or quote prices, credit or contract terms, warranties, and delivery dates.
4. Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support.
5. Provided customers with product samples and catalogs.
6. Arranged and directed delivery and installation of products and equipment.
7. Obtained credit information about prospective customers.

Experience

5-7 Years

Level

Executive

Education

Nursing

Description :

1. Learned lifelong lessons on being a salesman. Learned to handle rejection and keep a solid positive attitude.
2. Learned to never give up, just present the merchandise exceptionally well and believe in what you are presenting.
3. Emphasized product features based on an analysis of customers' needs.
4. Collaborated with colleagues to exchange selling strategies and marketing information.
5. Recorded for the number of telephone sales in one day. Skills Used Determination, ambition, positive attitude.
6. Renewed there current contracts for there current services. Selling them other services, adding new services for new locations.
7. Led, processed sales, also covered for a supervisor when needed. Taking inbound calls for businesses.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Provided support and processing loans for customers.
2. Worked closely with various banks and finance companies for loan approvals as well as prepared documentation for final loan closings.
3. Answered incoming calls from wholesalers and sales agents. Made outgoing calls to potential customers for the sales team.
4. Scheduled and maintained appointments for all property maintenance work.
5. Trained and supervised individuals within the office.
6. Demonstrated effective communication skills with co-workers and peers.
7. Worked there as the third party for time warner cable. Skills Used Typing, selling, helping new hires when needed.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Achieved extreme excellence in customer service. Utilized proper tools to research information for clients.
2. Highly experienced in working with difficult clients to solve problems and satisfy their needs.
3. Maintained a high degree of customer satisfaction.
4. Trained new employees in and gave them guidance. Caught on quick with new software programs the company introduced.
5. Excellent computer skills inquired plus advanced internet skills.
6. Able to communicate with the customer by addressing the customers' needs and concerns.
7. Experienced working in a team environment. Able to handle multiple types of inbound and outbound calls.

Experience

7-10 Years

Level

Management

Education

Diploma