A Telephone Interviewer is hired to plan, develop and conduct surveys by contacting required customers over the phone. A well-drafted Telephone Interviewer Resume mentions the following duties and tasks – making calls to targeted audience, performing telephone interviews for a wide variety of censuses or surveys; explaining respondents clearly about the purpose of the call or surveys; gaining confidence from the receiver, obtaining and gathering the needed data or information, and recording such information for further reference.
Some of the successful resumes make mention of the following traits and abilities – being familiar with the survey being conducted, strong verbal communication skills, strong interpersonal skills; proficiency with basic operations of a personal computer, the ability to record data accurately; and researching skills. In order to gain this position, possessing a degree in economics, business statistics or marketing research will be useful.
Objective : An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic- skills -listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Skills : Data Analysis, Customer Service.
Asked questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, and state of residency.
Identified and resolve inconsistencies in interviewees' responses by means of appropriate questioning and/or explanation.
Compiled, recorded and coded results and data from interview or survey, using computer or specified form.
Reviewed data obtained from interview for completeness and accuracy.
Contacted individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
Assisted individuals in filling out applications or questionnaires.
Ensured payment for services by verifying benefits with the person's insurance provider or working out financing options.
Identified and report problems in obtaining valid data.
Telephone Interviewer/Market Researcher Resume
Summary : Over 10+ years in customer service. I am interested in working in a well established organization where I can utilize my current skills while developing new ones. I enjoy being challenged and recognized for my hard work and I am looking to become an important asset to your team. .
Skills : Customer Care, Financial Management, Internet Savvy,.
Categorized and verified client information for accurate record keeping.
Conducted client market surveys to obtain information for upcoming election polls.
Light typing and data entry of client responses.
Made 85+ outbound calls per day while reading from scripts.
Met and exceeded company standards of 85% personal production rate.
Negotiated and responded to clients to ensure understanding and quality service.
Observed, maintained, and obtained information while entering data into CATI systems.
Read Scripts to Clients Verbatim, varying from five to ten minutes each per phone call.
Social Research/Telephone Interviewer Resume
Objective : To obtain a position which utilizes my experiences. Problem solving, time management and on call teleworker are a few skills used to provide high quality customer service.
Skills : Excel, microsoft office.
Perform public opinion interviews from outbound call center; data entry responses into computer system.
Provide customer service in an objective and professional manner.
Capture and record data accurately and in timely manner.
Successfully reach daily project goals for type and quantity of completed surveys needed.
Contributed to project by reaching daily quota of completed interviews.
Skills Used Dealing with difficult people and time management.
Allow people to vent opinions but remain focused on answering the questions to complete the survey.
Flexible telephone communication skills and etiquette required for the different ethnic cultures of respondents.
Telephone Interviewer/Outgoing Mail Processor Resume
Summary : Possess a strong work ethic and excellent customer service skills. Recognized for ability to plan, organize and coordinate priorities in and expedient manner. Personal and professional with a strong customer service orientation and problem solving skills. Have a strong ability to utilized new computer technologies. Very quick learner, excellent communication skills, and cooperative team member.
Skills : Dancer, Photography, Attention To Detail.
Check to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Support, plan, and coordinate operations for single or multiple surveys.
Review, classify, and record survey data in preparation for computer analysis.
Analyze data from surveys, old records, or case studies, using statistical software.
Train interviews to collect efficient and correct data.
Bachelor Of Science
Telephone Interviewer/HR Resume
Summary : A highly motivated individual with a proven ability to learn quickly, create, implement, and maintain established procedures in any environment. Possess the ability to meet heavy work assignments and deadlines under strict time constraints while maintaining a strong commitment and desire to succeed in every assign task. Able to work independently or as a team member, with a unique ability to communicate effectively on all levels.
Skills : Mix music, Drawing, Basic Electrical Knowledge Works well on a team to reach a common goal Honest, Hard-working, Responsible Microsoft office, Adobe -Photoshop.
Conduct research to gather information about survey topics.
Plan and design various methods to efficiently conduct telephone interviews along with various questionnaires.
Apply business communication contacting individuals to be interviewed at home, place of business, or field location, by telephone.
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, and state of residency.
Maintain confidentiality of responses derived from individual participant.
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning and/or explanation.
Compile, record and code results and data from survey, using computer or specified form.
Maintain accurate responses for survey on computerized system.
Telephone Interviewer II Resume
Objective : An invitation to come to the employer's location for an in-person interview. Phone interviews are typically called phone screens by the employer because they are screening candidates.
Skills : Microsoft Applications, Cashier, Database Management, Data Entry, Inventory Control, Office Applications, Phones.
Motivate team to achieve service goals through regular coaching.
Contribute to management team objectives through teamwork.
Ensure efficient performance of the agent group through balancing human and technical resources.
Contribute to ongoing improvement process.
Administer policies and procedures to assure consistency.
Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities.
Execute disciplinary action when necessary.
Monitor, coach, and counsel representatives in an ongoing development process.
Telephone Interviewer I Resume
Objective : Hghly skilled in customer service, help desk, and data entry processing. I have excellent leadership, communication, interpersonal, and conflict resolution skills. I offer a wealth of experience in customer service being in the field for over 6 years in a range of services from retail, call center, telesales, and direct sales.
Skills : I Am Highly Skilled In Customer Service, Help Desk,.
Placed outbound calls to gain customer feedback through evaluation interviews.
Responsible for improving customer loyalty & reducing service failures.
Assisted in lowering operating costs, increasing production & enhancing employee performance for numerous fortune 500 companies.
Maintained perfect attendance throughout tenure with company.
Achieved average quality assurance scores of 90%-100% on a regular basis.
Received weekly bonuses for exceptional work ethic.
Skills Used Conflict resolution, data entry, customer support, and word processing.
Telephone Interviewer Assistant Resume
Summary : Qualified Customer Service Representative with over 2 and a half years in fast-paced customer service and call center environments. Personable and professional under pressure.
Skills : Microsoft office.
Answered customer questions via inbound phone calls addressing billing, upgrades or troubleshooting issues for telecommunications, insurance, cable and technology clients.
Strived to meet highest level of customer satisfaction by resolving customers issue in professional and timely manner.
Multitasked through multiple systems while interacting with customers.
Conducted excellent customer service skills.
Conducted strong written, verbal and organization skills.
Conducted superior time management and prioritization skills.
Conducted proficiency with navigating through multiple systems.
High School Diploma
Sr. Telephone Interviewer Resume
Objective : To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest. Reliable employee with a record of successfully contributing to team goals. Inventory management and merchandising experience.
Skills : 10+ years of retail experience, 10+ years of customer.
Conduct survey interviews over the phone for different companies making outbound calls to randomly selected people.
Send collected data from surveys over to different companies.
Effectively managed a high-volume of inbound and outbound customer calls.
Accurately documented, researched and resolved customer service issues.
Managed high call volume with tact and professionalism.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Acted professionally and patiently when addressing negative customer feedback.
Business And Management
Jr. Telephone Interviewer Resume
Objective : Accounting courses being taken at Bridgerland Applied Technology college. This is also to gain me experience in the work field and possibly the accounting field as well.
Skills : Microsoft Office, Writing, Information Technology, Documentation.
Identified point of contact for each doctor, hospital or medical provider to be contacted.
Communicated to participants the importance of the survey and why their participation is valuable.
Contacted medical providers to discuss patient's eligibility for the survey.
Sent and confirmed receipt of authorization forms to provider before collecting data.
Extracted and enter relevant medical and financial information into a database.
Completed all forms related to the survey.
Conducted healthcare studies via telephone interviews.
Diploma In Medical
Telephone Interviewer III Resume
Summary : Seeking a position as Telephone Interviewer in highly reputed and professional organization. Ability to ensure compliance to standard operating procedures.
Skills : Inventory Management, Proficient In VoxCo And Fusion Software, Computer Savvy, And Proficient In Microsoft Suite Of Tools.
Received and screened a high volume of internal and external communications, including email and mail.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Demonstrated mastery of customer service call script within specified timeframes.
Maintained up-to-date records at all times.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Properly directed inbound calls in phone queues to improve call flow.
Telephone Interviewer Resume
Objective : Looking for a challenging and rewarding position in which I can best utilize my administrative, hospitality and customer service skills and provide a top quality service simotaneoulsy.