Telephone Interviewer Resume
Objective : An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic- skills -listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Skills : Data Analysis, Customer Service.
Description :
- Asked questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, and state of residency.
- Identified and resolve inconsistencies in interviewees' responses by means of appropriate questioning and/or explanation.
- Compiled, recorded and coded results and data from interview or survey, using computer or specified form.
- Reviewed data obtained from interview for completeness and accuracy.
- Contacted individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
- Assisted individuals in filling out applications or questionnaires.
- Ensured payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Identified and report problems in obtaining valid data.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Telephone Interviewer/Market Researcher Resume
Summary : Over 10+ years in customer service. I am interested in working in a well established organization where I can utilize my current skills while developing new ones. I enjoy being challenged and recognized for my hard work and I am looking to become an important asset to your team. .
Skills : Customer Care, Financial Management, Internet Savvy,.
Description :
- Categorized and verified client information for accurate record keeping.
- Conducted client market surveys to obtain information for upcoming election polls.
- Light typing and data entry of client responses.
- Made 85+ outbound calls per day while reading from scripts.
- Met and exceeded company standards of 85% personal production rate.
- Negotiated and responded to clients to ensure understanding and quality service.
- Observed, maintained, and obtained information while entering data into CATI systems.
- Read Scripts to Clients Verbatim, varying from five to ten minutes each per phone call.
Experience
7-10 Years
Level
Management
Education
Nursing
Social Research/Telephone Interviewer Resume
Objective : To obtain a position which utilizes my experiences. Problem solving, time management and on call teleworker are a few skills used to provide high quality customer service.
Skills : Excel, microsoft office.
Description :
- Perform public opinion interviews from outbound call center; data entry responses into computer system.
- Provide customer service in an objective and professional manner.
- Capture and record data accurately and in timely manner.
- Successfully reach daily project goals for type and quantity of completed surveys needed.
- Contributed to project by reaching daily quota of completed interviews.
- Skills Used Dealing with difficult people and time management.
- Allow people to vent opinions but remain focused on answering the questions to complete the survey.
- Flexible telephone communication skills and etiquette required for the different ethnic cultures of respondents.
Experience
2-5 Years
Level
Junior
Education
Associate Arts
Telephone Interviewer/Outgoing Mail Processor Resume
Summary : Possess a strong work ethic and excellent customer service skills. Recognized for ability to plan, organize and coordinate priorities in and expedient manner. Personal and professional with a strong customer service orientation and problem solving skills. Have a strong ability to utilized new computer technologies. Very quick learner, excellent communication skills, and cooperative team member.
Skills : Dancer, Photography, Attention To Detail.
Description :
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Support, plan, and coordinate operations for single or multiple surveys.
- Review, classify, and record survey data in preparation for computer analysis.
- Analyze data from surveys, old records, or case studies, using statistical software.
- Train interviews to collect efficient and correct data.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Telephone Interviewer/HR Resume
Summary : A highly motivated individual with a proven ability to learn quickly, create, implement, and maintain established procedures in any environment. Possess the ability to meet heavy work assignments and deadlines under strict time constraints while maintaining a strong commitment and desire to succeed in every assign task. Able to work independently or as a team member, with a unique ability to communicate effectively on all levels.
Skills : Mix music, Drawing, Basic Electrical Knowledge Works well on a team to reach a common goal Honest, Hard-working, Responsible Microsoft office, Adobe -Photoshop.
Description :
- Conduct research to gather information about survey topics.
- Plan and design various methods to efficiently conduct telephone interviews along with various questionnaires.
- Apply business communication contacting individuals to be interviewed at home, place of business, or field location, by telephone.
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, and state of residency.
- Maintain confidentiality of responses derived from individual participant.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning and/or explanation.
- Compile, record and code results and data from survey, using computer or specified form.
- Maintain accurate responses for survey on computerized system.
Experience
7-10 Years
Level
Management
Education
Medical Assistant
Telephone Interviewer II Resume
Objective : An invitation to come to the employer's location for an in-person interview. Phone interviews are typically called phone screens by the employer because they are screening candidates.
Skills : Microsoft Applications, Cashier, Database Management, Data Entry, Inventory Control, Office Applications, Phones.
Description :
- Motivate team to achieve service goals through regular coaching.
- Contribute to management team objectives through teamwork.
- Ensure efficient performance of the agent group through balancing human and technical resources.
- Contribute to ongoing improvement process.
- Administer policies and procedures to assure consistency.
- Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities.
- Execute disciplinary action when necessary.
- Monitor, coach, and counsel representatives in an ongoing development process.
Experience
0-2 Years
Level
Entry Level
Education
Hs Diploma
Telephone Interviewer I Resume
Objective : Hghly skilled in customer service, help desk, and data entry processing. I have excellent leadership, communication, interpersonal, and conflict resolution skills. I offer a wealth of experience in customer service being in the field for over 6 years in a range of services from retail, call center, telesales, and direct sales.
Skills : I Am Highly Skilled In Customer Service, Help Desk,.
Description :
- Placed outbound calls to gain customer feedback through evaluation interviews.
- Responsible for improving customer loyalty & reducing service failures.
- Assisted in lowering operating costs, increasing production & enhancing employee performance for numerous fortune 500 companies.
- Maintained perfect attendance throughout tenure with company.
- Achieved average quality assurance scores of 90%-100% on a regular basis.
- Received weekly bonuses for exceptional work ethic.
- Skills Used Conflict resolution, data entry, customer support, and word processing.
Experience
0-2 Years
Level
Entry Level
Education
General Studies
Telephone Interviewer Assistant Resume
Summary : Qualified Customer Service Representative with over 2 and a half years in fast-paced customer service and call center environments. Personable and professional under pressure.
Skills : Microsoft office.
Description :
- Answered customer questions via inbound phone calls addressing billing, upgrades or troubleshooting issues for telecommunications, insurance, cable and technology clients.
- Strived to meet highest level of customer satisfaction by resolving customers issue in professional and timely manner.
- Multitasked through multiple systems while interacting with customers.
- Conducted excellent customer service skills.
- Conducted strong written, verbal and organization skills.
- Conducted superior time management and prioritization skills.
- Conducted proficiency with navigating through multiple systems.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Sr. Telephone Interviewer Resume
Objective : To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest. Reliable employee with a record of successfully contributing to team goals. Inventory management and merchandising experience.
Skills : 10+ years of retail experience, 10+ years of customer.
Description :
- Conduct survey interviews over the phone for different companies making outbound calls to randomly selected people.
- Send collected data from surveys over to different companies.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Accurately documented, researched and resolved customer service issues.
- Managed high call volume with tact and professionalism.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Acted professionally and patiently when addressing negative customer feedback.
Experience
0-2 Years
Level
Entry Level
Education
Business And Management
Jr. Telephone Interviewer Resume
Objective : Accounting courses being taken at Bridgerland Applied Technology college. This is also to gain me experience in the work field and possibly the accounting field as well.
Skills : Microsoft Office, Writing, Information Technology, Documentation.
Description :
- Identified point of contact for each doctor, hospital or medical provider to be contacted.
- Communicated to participants the importance of the survey and why their participation is valuable.
- Contacted medical providers to discuss patient's eligibility for the survey.
- Sent and confirmed receipt of authorization forms to provider before collecting data.
- Extracted and enter relevant medical and financial information into a database.
- Completed all forms related to the survey.
- Conducted healthcare studies via telephone interviews.
Experience
0-2 Years
Level
Entry Level
Education
Diploma In Medical
Telephone Interviewer III Resume
Summary : Seeking a position as Telephone Interviewer in highly reputed and professional organization. Ability to ensure compliance to standard operating procedures.
Skills : Inventory Management, Proficient In VoxCo And Fusion Software, Computer Savvy, And Proficient In Microsoft Suite Of Tools.
Description :
- Received and screened a high volume of internal and external communications, including email and mail.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Demonstrated mastery of customer service call script within specified timeframes.
- Maintained up-to-date records at all times.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Properly directed inbound calls in phone queues to improve call flow.
Experience
7-10 Years
Level
Consultant
Education
MBA
Telephone Interviewer Resume
Objective : Looking for a challenging and rewarding position in which I can best utilize my administrative, hospitality and customer service skills and provide a top quality service simotaneoulsy.
Skills : Handling Money, Customer Service, Basic Computer Skills.
Description :
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Review data obtained from interview for completeness and accuracy.
- Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
- Assist individuals in filling out applications or questionnaires.
- Identify and report problems in obtaining valid data.
- Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
