Telesales Consultant Resume Samples

A Telesales Consultant is a specialized sales representative responsible for reaching out to potential clients and customers over the telephone. Duties carried out on daily basis are listed on the Telesales Consultant Resume as – reaching out to existing and potential customers to present our product and service offering, learning details about our product and service offerings, addressing questions or issues customers may have, offering solutions based on clients’ needed and capabilities, measuring identified KPIs, tracking and documenting calls and sales, updating client records, and preparing and presenting achievements and KIPs.

Those in this field normally have the following skills and abilities – proven record to meet quota, hands-on experience with sales tools such as CRM software, the ability and willingness to learn about products and services specifications and benefits, good time-management skills, and good negotiation skills, and multitasking skills. Hiring employers normally don’t prefer anything further than a high school diploma or GED.

Telesales Consultant Resume example

Telesales Consultant Resume

Headline : To work in a challenging environment where I will be able to explore and utilize my skills and knowledge to make significant contributions to the organization while I experience personal and professional growth.

Skills : Customer Service, Banking, Sales.

Description :

    1. Conferred with customers via telephone to follow up on the sale of bank's products and services.
    2. Kept record of customer queries, complaints and requests handling and resolutions.
    3. Received incoming requests for information and responds to requests by opening mail, and telephone inquiries for specific products like Visa credit cards and Auto loans in a timely manner.
    4. Demonstrated helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
    5. Responsible for credit lead generation.
    6. Maintained confidentiality, information security and ethical behavior when handling documents during transport, storage and disposal.
    7. Administered of online tools for customer surveys (Survey Monkey).
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS In Economics


Telesales Consultant Resume

Objective : Telesales Consultant is Using data visualization (e.g., Google Data Studio, MicroStrategy, Excel.) tools and storytelling skills to effectively communicate insights and influence decisions/outcomes to leadership With some direction, leverage industry best practices, market data and technology trends to identify business opportunities, and also Effectively working with cross functional teams on varying business initiatives.

Skills : Data Entry, Word, Excel, Managing.

Description :

    1. Reviewed available health insurance policies with caller, prescription drug coverage, check if their medications were on our formulary, how they were broken down in cost tiers and review the results.
    2. Created a quote id to prepare them for transfer to our enrollment team.
    3. Introduced myself and invite them to ask me questions about Medicare and if they'd like me to go over the basics of Medicare.
    4. Assisted clients in selecting appropriate plan.
    5. Sourced & qualified quality leads for the Account Executives.
    6. Interacted by phone and email with key personnel up to, and including, C-Level Executives.
    7. Acquired & maintained a working knowledge of Oracle solutions to become a trusted advisor to prospects.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Executive
            Education
            Education
            Diploma In Communication


            Telesales Consultant Resume

            Summary : Professional and dedicated with six years of experience in Customer Service. Equipped with administrative skills, customer relation background to deliver high standard of service with a unique bubbly personality. I also able to give direction, instructions and guidance to team member for the purpose of achieving a certain goal Able to work independently and multi-tasking.

            Skills : Microsoft Office, Computer , Sales, Management, Management, Training & Development.

            Description :

              1. Emphasised products and service features and benefits, and upselling our entire product line, overcome objections of customers.
              2. Utilised computer equipment, including proprietary computer programs, multiple screens, and Microsoft Suite.
              3. Consistently exceeded sales quota in structured work environment.
              4. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
              5. Managed high call volume with tact and professionalism.
              6. Uncovered & qualified prospective customer needs, understanding business processes, identifying projects, determining requirements, and ascertaining potential solutions.
              7. Demonstrated initiative, creativity & collaboration through ad-hoc projects for various departments.
            Years of Experience
            Experience
            7-10 Years
            Experience Level
            Level
            Management
            Education
            Education
            BA In Communication

            Telesales Consultant Resume

            Objective : To obtain a long term and challenging Telesales Consultant position that would allow me to utilize my education and knowledge in the administrative and customer service field, Providing information that can help influence business strategy and help to prioritize investments based on translating insights to business value.

            Skills : Sales, Computer, Customer Service, Administrative Management And Full Charge Bookkeeper, Travel Industry, Call Center Sales.

            Description :

              1. Screened and completed sales on incoming calls for infomercials.
              2. Processed credit cards, fill orders, offer upsales.
              3. Provided excellent customer courtesy.
              4. Responsible for answering inbound phone calls from prospective and current Cingular Wireless customers.
              5. Sold wireless phone products by taking and upgrading orders.
              6. Recorded customer information by obtaining and entering required data.
              7. Navigated multiple computer databases and programs while speaking to the customer and use the information in the databases to make.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Executive
            Education
            Education
            Diploma

            Telesales Consultant Resume

            Objective : Loyal and dedicated individual who has a great deal of ambition and loves working with people. Proven leadership abilities and exceptional communication skills, both written and oral. Demonstrates the ability to acquire technical knowledge and skills rapidly. Utilizing my skills, knowledge and experience in management, customer service and marketing in a challenging role that allows for advancement and growth.

            Skills : Strong Analytical , Problem Resolution, And Follow-up .

            Description :

              1. Assigned sales associated with selling all products and services at management approved pricing.
              2. Consistently achieved sales and customer service objectives.
              3. Handled administrative aspects of the sale.
              4. Drove revenue by communicating the benefits of all products, services, features, plans and special offers to new existing customers as appropriate.
              5. Provided World Class experience by resolving customer complaints or referring customer to supervisor or proper department for resolution.
              6. Assisted in special projects assigned by supervisor or other duties as assigned by management.
              7. Gathered and verified all required customer information for tracking purposes.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Executive
            Education
            Education
            Bachelor Of Science

            Telesales Consultant Resume

            Summary : Hard working, self-motivated individual with a strong customer service background, seeking a position that will utilize my phlebotomy skills and training, computer knowledge, people skills, organizational abilities as well as experience Career Highlights Certified Phlebotomy Technician Jeff State Community College 2 0 1 2 Board Certified Phlebotomy Technician ASPT 2 0 1 2.

            Skills : Customer Service Specialist, Order Puller, Warehouse.

            Description :

              1. Recruited as an inside sales representative handling inbound calls from mass media advertising/lead generation.
              2. Effectively sold to the customer's needs through the use of rapport building, probing for needs, and recommending a complete package of multiple lines of service, rate plans, features, and accessories.
              3. Achieved monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction.
              4. Worked within set key performance measurements defined by the call center and management team.
              5. Processed sales transactions using internal provisioning systems and follow set processes and procedures.
              6. Reported directly to the Sales Lead.
              7. Completed inbound calls and outbound campaigns with a high conversion rate.
                          Years of Experience
                          Experience
                          7-10 Years
                          Experience Level
                          Level
                          Management
                          Education
                          Education
                          BA

                          Telesales Consultant Resume

                          Objective : To secure a permanent Telesales Consultant position utilizing my education and experience. Ideally, this position will offer me the opportunity to demonstrate my broad range of communication and managerial skills.

                          Skills : Skilled In Call Center Operations, Exceptional Communication , Detail-oriented, Quick Learner, Excellent Work Ethic, Credit Card Processing, Strong Conflict Resolution , Successful At Troubleshooting And Handling Customer Support Issues In A Timely Manner.

                          Description :

                            1. Maintained excellent customer satisfaction with new and existing consumers
                            2. Owned the customer experience from answering the phone through the 90-day post install.
                            3. Assisted with customer basic tech support questions.
                            4. Possessed an excellent understanding of sales, distribution, fixed wireless broadband, and installation.
                            5. Actively participated in sales competitions.
                            6. Effectively used and executed the mapping software to get consumers accurate latitude and longitude.
                            7. Maintained and owned Customer experience.
                                Years of Experience
                                Experience
                                2-5 Years
                                Experience Level
                                Level
                                Junior
                                Education
                                Education
                                High School Diploma

                                Telesales Consultant Resume

                                Headline : Highly personable Telesales Consultant Professional with over 10 years of experience which includes customer service, sales processing, management, account management, and call center operations within the pharmaceutical, medical sales, and wireless communication. I am highly skilled in maintaining strong relations with providers and patients.

                                Skills : PC AND MAC, Editing, Social Media Marketing.

                                Description :

                                  1. Developed and managed a specific territory by increasing market share as a primary objective. 
                                  2. Market shared increase is primarily accomplished through the cultivation and capture of new accounts.
                                  3. Responded to customer’s concern in a timely fashion, takes appropriate actions to ensure customer issues/opportunities are communicated to appropriate Medical personnel departments.
                                  4. Planed, organized and implemented effective strategies using all company programs, tools, human resources, and initiatives to increase market share.
                                  5. Directed sales activities within the territory through the coordination of all team selling assets including Telesales (UST), CEG, Mid Market SAM Team, and the Up Market SAM Team. 
                                  6. Attended all medical conventions/seminars and participates in all training programs as instructed by the Regional Sales Manager, Director of Sales, or VP of Henry Schein Medical.
                                  7. Cooperated with all Medical personnel in the execution of all company programs and corporate initiatives.
                                            Years of Experience
                                            Experience
                                            5-7 Years
                                            Experience Level
                                            Level
                                            Executive
                                            Education
                                            Education
                                            High School Diploma

                                            Telesales Consultant Resume

                                            Objective : Telesales Consultant with 2 years of experience in Collaborating with IT and data management teams to ensure correct data is persisted for business critical analysis, Collaborating with IT, Actuarial, Operations, Finance, Data Management and Claim functional areas, and also manipulating raw data and work towards the ultimate design required to meet business requests.

                                            Skills : Planning, Consulting, Marketing.

                                            Description :

                                              1. Maintained a high level of integrity and constantly focus on continuing education programs to enhance sales and business acumen and subsequent sales performance.
                                              2. Participated in special projects and performs other duties as required.
                                              3. Adhered to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
                                              4. Analyzed impression, quote and sales data to improve the financial performance of Direct Markets’ acquisition (i.e., marketing & Telesales) spend.
                                              5. Identified opportunities to leverage analytics to support increased optimization of marketing initiatives (e.g., Paid Search campaigns, price comparison website (PCW) partner onboarding, adjacent products) for specific marketing creative and programs.
                                              6. Leveraged transactional data to identify problems within the end-to-end quoting experience for either the consumer or the underlying technical environments (e.g., data warehouse, online quoting platform technical or underwriting knockouts, 3rd party quote or lead imports).
                                              7. Collaborated with Enterprise and Personal Insurance Marketing, Data Engineering, Data Science, Direct Markets Circle Team, etc. to evaluate the performance of new predictive models.
                                                                                            Years of Experience
                                                                                            Experience
                                                                                            2-5 Years
                                                                                            Experience Level
                                                                                            Level
                                                                                            Executive
                                                                                            Education
                                                                                            Education
                                                                                            MS

                                                                                            Telesales Consultant Resume

                                                                                            Headline : Telesales Consultant is Interpreting data to recognise patterns and analyse trends, Completing reason ability and validation tests with direction, Supporting Proofs of Concept to inform business strategies, and also Monitoring performance indicators and identifies possible improvements, Supporting assessment of the financial impact of recommendations.

                                                                                            Skills : Consulting, Travelling, Campaign Manager.

                                                                                            Description :

                                                                                              1. Anticipated how onboarding those processes will impact our data warehouse and the evaluation of the business.
                                                                                              2. Provided continued support of the growing digital media portfolio (e.g., lead generation, PCW, paid search, display, email, lead export) as new partners are identified and as additional spend is placed within the market.
                                                                                              3. Coordinated with marketing media managers on near term strategies associated with creating new campaign assets for Direct Markets.
                                                                                              4. Supported demand associated with Enterprise Marketing and technology investments to ensure brand awareness efforts are having the intended outcomes (e.g., favorably influencing brand perception of Travelers, driving additional quotes and sales).
                                                                                              5. Analyzed opportunities to improve Direct Markets’ Other Insurance Expense (OIE) to drive greater financial efficiency.
                                                                                              6. Partnered with Campaign Management / Advertising Operations team to ensure go-to-market campaigns operate as expected.
                                                                                              7. Used analytics to explain business results, monitor business strategies and identify actionable opportunities.
                                                                                                                              Years of Experience
                                                                                                                              Experience
                                                                                                                              5-7 Years
                                                                                                                              Experience Level
                                                                                                                              Level
                                                                                                                              Executive
                                                                                                                              Education
                                                                                                                              Education
                                                                                                                              MS