Unified Communications Engineer Resume Samples

A Unified Communications Engineer designs implements, and maintains integrated communication systems that streamline and enhance collaboration within an organization. A well-written Unified Communications Engineer Resume mentions the following core duties – assessing the business requirements, selecting appropriate unified communication technologies like VoIP, video conferencing, and messaging platforms, and ensuring seamless integration with existing IT infrastructure. The professionals play a critical role in optimizing communication workflows, improving productivity, and providing technical support for unified communication solutions. They work with other teams to implement security measures and troubleshoot issues.

The most sought-after skills include the following – proficiency in networking protocols, experience with unified communication platforms, a solid understanding of voice and data networks, strong problem-solving skills, effective communication skills, the ability to work collaboratively with IT teams, and end-users; and staying current in this field. To excel as a Unified Communications Engineer, individuals typically hold a bachelor’s degree in computer science, information technology, or a related field.

Unified Communications Engineer Resume example

Unified Communications Engineer Resume

Summary : As a Unified Communications Engineer, tracked record of designing, implementing, and maintaining robust communication systems, led the design and implementation of Unified Communications solutions for clients, ensuring seamless integration with existing infrastructure.

Skills : Proficiency in networking protocols, Experience with VoIP.

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Description :

  1. Mentored less experienced team members officially and unofficially.
  2. Stretched outside of the unified communications discipline and contributed to broader technology initiatives.
  3. Created inspirational presentations to communicate benefits.
  4. Assisted and collaborated with Network and UC Engineering teams to develop network design for all UC applications.
  5. Managed end-to-end voice quality by working closely with the network team to troubleshoot issues and provide capacity recommendations.
  6. Worked closely with the U.C. Manager to regularly report the status of projects, issues, and developments.
  7. Designed, supported, documentated, planning, implementation, project management, Business Continuity Planning/Disaster Recovery, asset tracking and maintenance of the corporate Cisco Collaboration Infrastructure, Network Routing, Switching Wireless and Data Center infrastructures.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's In Computer Science


Unified Communications Engineer Resume

Summary : As a Unified Communications Engineer, collaborated with cross-functional teams to gather requirements, assess business needs, and provide tailored communication solutions, managed and troubleshot VoIP systems, ensuring optimal performance and addressing issues promptly to minimize downtime.

Skills : Understanding of telecommunications technologies, Troubleshooting skills.

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Description :

  1. Used and managed offshore resources, and occasionally managed project components and junior-level resources.
  2. Helped develop supporting business cases for new technologies and initiatives to communicate business benefits to senior management and across functions.
  3. Sustained ongoing knowledge of IT industry trends to assess the impact of future strategies.
  4. Participated in the development of technology vision and 3-5 year roadmap.
  5. Provided assessment of new opportunities and their estimated cost, creating input into the IT Annual Operating Plan.
  6. Led various global initiatives as required through projects, day-to-day support, or ad-hoc requests.
  7. Analyzed business processes and think creatively about how to optimize these processes through the use of technology.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Computer Science


Unified Communications Engineer Resume

Headline : As a Unified Communications Engineer, conducted regular system audits and assessments to identify potential vulnerabilities and implement security measures to safeguard communication systems, provided end-user training on Unified Communications platforms, and created comprehensive documentation for system configurations and troubleshooting procedures.

Skills : Communication, Collaboration.

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Description :

  1. Kept abreast of industry trends, emerging technologies, and best practices in Unified Communications.
  2. Made recommendations for system improvements based on industry advancements.
  3. Created designs based on solid engineering principles and can incorporate both local and enterprise requirements into the designs produced.
  4. Developed and modified communications and network solutions within existing client environments.
  5. Created project documentation, including design, build, and operations guides.
  6. Conducted and oversaw systems and component integration testing and user acceptance testing.
  7. Developed and executed change management strategy to accompany solutions, including the creation of tools, processes, and documentation.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Unified Communications Engineer Resume

Objective : As a Unified Communications Engineer, responsible for assisting in the planning and execution of communication strategies to enhance internal and external collaboration.

Skills : Project Management, Knowledge of security best practices.

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Description :

  1. Planned and executed migrations or upgrades of communication platforms.
  2. Implemented monitoring tools to proactively identify and address performance issues.
  3. Optimized system configurations to ensure efficient use of resources and improved performance.
    Collaborated with vendors to evaluate new technologies, troubleshoot issues, and stay informed about product updates.
  4. Managed relationships with communication technology vendors.
  5. Created and maintained comprehensive documentation for system configurations, processes, and troubleshooting procedures.
  6. Ensured that documentation is up-to-date and accessible to relevant stakeholders.
  7. Collaborated with vendors to evaluate and implement new technologies, staying abreast of industry trends and best practices. 
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Unified Communications Engineer Resume

Summary : As a Unified Communications Engineer, responsible for administering and maintaining video conferencing systems, ensuring reliable and high-quality communication for remote teams, responsible for implementing and managing instant messaging platforms, and facilitating real-time communication and collaboration among employees.

Skills : Networking, VoIP (Voice over Internet Protocol).

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Description :

  1. Implemented security measures to protect communication systems from threats and vulnerabilities.
  2. Ensured compliance with industry regulations and standards related to communication and data privacy.
  3. Provided tier-3 support for Unified Communications systems, resolving complex issues promptly.
  4. Conducted root cause analysis for recurring problems and implemented preventive measures.
  5. Conducted training sessions for end-users on communication tools and best practices.
  6. Provided ongoing support to end-users, addressing their queries and concerns.
  7. Integrated Unified Communications systems with other enterprise applications and services.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's In Computer Science

Unified Communications Engineer Resume

Summary : As a Unified Communications Engineer, responsible for collaborating with IT teams to troubleshoot and resolve communication-related issues, ensuring minimal impact on business operations. Designed, planned, and implemented Unified Communications solutions based on business requirements.

Skills : Unified Communications Platforms, Messaging and Collaboration Tools.

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Description :

  1. Evaluated and selected appropriate hardware and software components for communication systems.
  2. Configured, managed, and troubleshoot VoIP systems such as Cisco Unified
  3. Communications Manager, Avaya Aura, or similar platforms, ensured the reliability, performance, and security of VoIP infrastructure.
  4. Administered collaboration platforms like Microsoft Teams, Zoom, or other similar tools.
  5. Configured and optimized features, channels, and integrations to meet organizational needs.
  6. Configured and optimized network infrastructure to support Unified Communications, including TCP/IP, VLANs, and QoS.
  7. Implemented and managed VoIP protocols such as SIP, H.323, and MGCP.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Computer Science

Unified Communications Engineer Resume

Headline : As a Unified Communications Engineer, demonstrated accuracy and thoroughness, applied feedback to improve performance, and monitored my work to ensure quality.

Skills : Video Conferencing, Security.

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Description :

  1. Ensured work responsibilities are covered when absent.
  2. Managed and/or guided junior members of the team.
  3. Managed the development of project plans for the implementation of new telecommunications technology and systems.
  4. Met productivity standards, completed work in a timely manner.
  5. Recognized and recommended corporate-wide technological improvements assessing financial impact.
  6. Coordinated technical and financial reviews with vendors involved in providing communication services.
  7. Developed technical and design documentation for voice infrastructure.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Unified Communications Engineer Resume

Headline : As a Unified Communications Engineer, resolved customer tickets and provided escalation for issues that arose, created and maintained documentation assets for the support of Skype for Business.

Skills : Integration and Interoperability.

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Description :

  1. Evaluated and recommended new technologies designed to enhance the end user’s unified communications experience.
  2. Provided technical oversight on maintaining the Number Database, Voicemail database, and feature operations of Colliers’ North America Cisco Unified Communications Manager (UCM), Unity Connections, as well as all telephones in North America connected to this centralized node
  3. Planned and implemented the migration of legacy Unified Communications tools to the corporate standard.
  4. Worked with business units, operation teams, and vendors to complete network and voice discoveries ensuring information and expectations were established, documented, and met for all Alliant’s M&A, Integrations, and Office Mergers/Moves/Expansions. 
  5. Managed/Coordinated Cisco SNT, Smart Accounts, MCE along with all other Unified Application Maintenance Contracts. 
  6. Enabled the business leveraging automations and/or new technology to build advantages in customer service and interfacing.
  7. Documented outlining processes and procedures for mobility and transparency, standard phone settings/devices, Cisco Jabber training, and other training/instructions for end users and HD analysts/technicians.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Unified Communications Engineer Resume

Summary : As a Unified Communications Engineer, responsible for overseeing internal telecommunications system for organization with 5000 employees, responsible for interpreting circuit diagrams, responsible for documenting all aspects of client networks in preparation for implementing communication systems and associated applications.

Skills : Troubleshooting and Problem Resolution.

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Description :

  1. Responsible for anticipating and analyzing common connectivity workflow problems.
  2. Responsible for performing cost justifications.
  3. Responsible for maintaining generators and UPS batteries for reserve power in the event of power failures.
  4. Responsible for creating network diagrams for new and existing networks.
  5. Responsible for installing, maintaining, and supporting CTI applications.
  6. Responsible for identifying areas of operation that need upgraded software, voicemail, and telephone equipment.
  7. Responsible for handling multiple simultaneous deployment projects against strict deadlines.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Computer Science

Unified Communications Engineer Resume

Objective : As a Unified Communications Engineer, responsible for conducting technical evaluations of engineering designs and test results, and for implementing automated systems to improve the accuracy and efficiency of engineering processes.

Skills : Documentation and Project Management.

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Description :

  1. Responsible for monitoring and evaluating engineering performance to recommend improvements.
  2. Responsible for leading engineering teams to complete projects on time and within budget.
  3. Responsible for collaborating with other departments to facilitate successful project completion.
  4. Responsible for implementing new strategies to reduce costs and improve the efficiency of the engineering team.
  5. Responsible for conducting research to identify and evaluate new technologies and concepts.
  6. Responsible for documenting and developing engineering procedures and processes.
  7. Responsible for analyzing and interpreting customer requirements to develop engineering solutions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science