A Voice Engineer takes responsibility for designing systems that are used in telecommunication fields and to manage the VoIP and telephony systems. The job duties are listed on the Voice Engineer Resume as – designing, installing, operating and maintaining, and troubleshooting voice communication systems, updating technical specifications; testing all code before its release to application certification testing; providing support for applications and components system software; guiding and mentoring help desk team, taking part in regular training programs and to upgrade skills in future technologies, and extending support for applications and components system software.
Engineers should have first-rate communication skills, and be open to working in a changing environment; experience working with telephony protocols such as SIP, TCP/IP, and H323 is needed; the ability to stay in touch with emerging trends in cloud, mobility solutions, and managed services. A relevant engineering degree is seen on eligible resumes.
Objective : Dedicated Voice Engineer with 2 years of hands-on experience in implementing and maintaining VoIP systems. Proficient in troubleshooting and optimizing voice communication networks. Eager to bring technical expertise and a collaborative spirit to a dynamic team, ensuring seamless communication solutions that enhance operational efficiency.
Skills : Cisco Meeting Experience, Cisco Mobile Business Edition, Cisco Unity Express, Voip Technologies
Description :
Successfully repaired and optimized Avaya, Siemens, Mitel, and Nortel PBX systems, enhancing reliability.
Executed termination and testing of Cat 6, Coax, and Fiber-optic connections, ensuring high-quality voice and data transmission.
Enhanced accessibility by supporting VTC for Hearing-Impaired systems and maintaining Nurse Call and paging systems.
Administered 2 Siemens VoIP PBXs and configured Network POE switches, ensuring optimal performance.
Successfully installed and tested the Nortel Companion wireless phone system, improving mobility.
Configured and installed various voice and data communication equipment, including phones and modems, enhancing connectivity.
Maintained accurate documentation for the entire telecom suite, ensuring compliance and operational efficiency.
Experience
0-2 Years
Level
Entry Level
Education
B.S. IT
Junior Voice Engineer Resume
Objective : Aspiring Junior Voice Engineer with 2 years of experience in VoIP system implementation and support. Adept at diagnosing and resolving network issues to enhance voice communication effectiveness. Committed to leveraging technical skills and teamwork to deliver innovative solutions that improve operational performance.
Managed vendor and technician relations for troubleshooting T1 lines and VoIP-related issues.
Engaged daily with store managers and technicians to ensure smooth operations and upgrades.
Experience
0-2 Years
Level
Junior
Education
B.S. IT
Voice Engineer Resume
Objective : Accomplished Voice Engineer with over 5 years of experience in designing, implementing, and optimizing VoIP and unified communication systems. Expertise in troubleshooting complex voice networks and enhancing system performance. Passionate about leveraging innovative technologies to deliver high-quality communication solutions that drive operational success.
Skills : System Integration, Technical Documentation, Project Management, Customer Support, Vendor Management, Training And Development
Description :
Supported the implementation and maintenance of Avaya Communication Manager, ensuring optimal performance across multiple sites.
Collaborated with offshore teams for continuous system upgrades and testing, enhancing overall service reliability.
Provided critical failover support during outages, coordinating with vendors to minimize downtime.
Configured voice gateways and managed Avaya Vectors, delivering 24/7 support during peak outages.
Executed phone extension reallocations and managed conference bridge setups, improving user satisfaction.
Designed and implemented scalable voice systems for corporate offices and retail environments, optimizing resource allocation.
Conducted regular system audits, identifying improvement areas to enhance voice communication quality.
Experience
2-5 Years
Level
Entry Level
Education
B.S. IT
Senior Voice Engineer Resume
Headline : Dynamic Senior Voice Engineer with 7 years of extensive experience in designing and optimizing VoIP systems. Proven ability to enhance voice communication networks and lead technical projects. Committed to delivering innovative solutions that drive operational excellence and improve user experiences.
Skills : Voice Communication Systems, Voip Support, Telephony Systems, Sip Protocol, Network Design, Qos Management
Description :
Designed and implemented VoIP solutions to enhance communication efficiency.
Operated Cisco Unified Call Manager, supporting the transmission of 120K calls and delivering over 493 hours of uninterrupted communication.
Configured and maintained Cisco Unified Communications Manager systems.
Trained junior personnel on voice network configurations and cabling infrastructure, enhancing operational proficiency.
Ensured clear understanding of network setups to facilitate efficient implementation and troubleshooting.
Instructed 8 junior personnel daily on critical equipment and operational procedures for job success.
Configured and operated multiple Cisco Unified Call Manager clusters for secure and efficient network environments.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Voice Engineer Resume
Summary : Accomplished Voice Engineer with a decade of expertise in designing, implementing, and optimizing VoIP solutions. Proficient in managing complex voice networks and enhancing communication systems. Committed to delivering innovative, reliable voice solutions that drive efficiency and improve user experiences across diverse environments.
Provided remote support and troubleshooting for VoIP systems across multiple sites, ensuring optimal performance of Nortel and Avaya voice applications.
Delivered reliable data network support, enhancing overall communication capabilities.
Guided voice project expansions and relocations, ensuring seamless transitions.
Collaborated with systems partners to finalize technical designs and confirm project requirements.
Maintained network and system integrity through regular preventative maintenance and timely upgrades.
Documented processes for startup, shutdown, and troubleshooting, aiding help desk operations.
Achieved consistent compliance with deadlines and quality standards for production work orders.
Experience
7-10 Years
Level
Management
Education
B.S. IT
Voice Engineering Consultant Resume
Headline : Innovative Voice Engineering Consultant with 7 years of expertise in deploying and optimizing VoIP solutions. Skilled in troubleshooting complex voice networks and enhancing communication systems. Passionate about leveraging cutting-edge technologies to deliver reliable and efficient voice services that improve organizational performance.
Developed and executed test plans for new voice technologies.
Provided operational support for a VoIP system servicing over 2000 users, ensuring high availability.
Managed CUCM8.6, CUC8.6, CUCCX8.6, and CER 8.6, enhancing system performance and reliability.
Troubleshot call forwarding, mobile connect, and voicemail issues to improve user experience.
Upgraded Cisco 7970 phones to advanced video phones, enhancing communication capabilities.
Designed and implemented dial plans for inbound and outbound calls in CUCM, optimizing call flow.
Configured advanced CUCM features including Call Coverage Paths and Hunt Pilots to streamline operations.
Experience
5-7 Years
Level
Consultant
Education
BSC
Voice Engineer Resume
Summary : Accomplished Voice Engineer with 10 years of extensive experience in designing, implementing, and optimizing VoIP systems. Expert in troubleshooting complex voice networks and enhancing communication efficiency. Dedicated to leveraging innovative technologies to deliver robust solutions that drive organizational success and improve user satisfaction.
Configured and optimized VoIP systems to meet client specifications, enhancing communication efficiency.
Collaborated with software specialists on advanced configurations, facilitating seamless system integration.
Coordinated system upgrades with enterprise clients, ensuring minimal disruption during transitions.
Documented project requirements and impact assessments, providing clarity and direction for team efforts.
Reduced vendor costs by executing projects in-house, leading to significant budgetary savings.
Managed Move, Add, Change, and Delete requests in CUCM and CUC, ensuring timely user onboarding.
Provided technical support for VoIP systems, troubleshooting and resolving complex voice network issues.
Experience
10+ Years
Level
Executive
Education
B.Sc.
Voice Systems Engineer Resume
Objective : Results-oriented Voice Systems Engineer with 5 years of experience in designing, deploying, and optimizing VoIP solutions. Demonstrated expertise in troubleshooting voice communication networks and enhancing system performance. Committed to delivering innovative, reliable communication solutions that drive organizational efficiency and user satisfaction.
Skills : Windows Server, Cisco Unified Contact Center Express, Latency Management, Bandwidth Management, Database Management, Api Integration
Description :
Provided onsite support to 6000 end users in North and South America for telephony issues, ensuring high customer satisfaction.
Assisted customers with pilot projects and managed Cisco Unified Communication Licensing for seamless operations.
Designed and implemented VoIP solutions to enhance communication capabilities across multiple locations.
Conducted system performance audits, identifying areas for optimization and improvement.
Collaborated with cross-functional teams to ensure alignment of voice solutions with business objectives.
Trained staff on new VoIP technologies and best practices, enhancing team capabilities.
Managed vendor relationships to ensure timely support and upgrades for VoIP systems.
Experience
2-5 Years
Level
Executive
Education
B.S. IT
Voice Engineer Resume
Headline : Results-driven Voice Engineer with over 5 years of experience in designing, implementing, and optimizing VoIP systems. Proficient in troubleshooting and maintaining telecommunication networks, ensuring high availability and performance. Strong knowledge of SIP, RTP, and various PBX systems. Excellent communication skills with a proven ability to collaborate with cross-functional teams to deliver innovative voice solutions.
Skills : Voip System Configuration, Pbx Systems, Session Border Controllers, Network Security, Firewall Configuration, Troubleshooting Skills
Description :
Developed user accounts and provided training on IP telephony usage through various communication channels.
Executed troubleshooting procedures for existing IP telephony systems, ensuring minimal downtime.
Customized VoIP line settings based on user requirements to enhance service delivery.
Provided initial troubleshooting for IPT Gateway issues, facilitating quick resolutions.
Documented and logged technical issues, improving the tracking of voice network performance.
Collaborated with cross-functional teams to implement system upgrades and enhancements.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Voice Engineer Resume
Objective : Enthusiastic Voice Engineer with 2 years of experience in configuring and managing VoIP systems. Skilled in diagnosing issues and enhancing voice network performance. Ready to contribute technical knowledge and collaborative approach to a forward-thinking team, driving effective communication solutions that support business objectives.
Managed 2,500 VoIP hosted endpoints for diverse industries, ensuring high availability and performance.
Integrated VoIP systems with existing customer networks, collaborating with Cisco, Avaya, and other vendors.
Designed customized collaboration environments tailored to client specifications.
Oversaw a virtualized Cisco Unified Communications network, enhancing operational efficiency.
Migrated clients from TDM to SIP-based solutions, facilitating improved communication capabilities.
Resolved complex voice networking issues, demonstrating a strong understanding of voice-data integration.
Applied advanced networking protocols to optimize system performance and reliability.
Experience
0-2 Years
Level
Entry Level
Education
B.S. IT
Voice Network Engineer Resume
Headline : Results-driven Voice Network Engineer with 7 years of expertise in designing, implementing, and optimizing VoIP solutions. Adept at troubleshooting complex voice networks to enhance communication efficiency and user satisfaction. Eager to leverage technical skills to deliver innovative voice solutions that drive operational success in dynamic environments.
Resolved voice network issues for state systems, supporting up to 1000 end users.
Diagnosed and fixed customer problems with Cisco Unified Communications and Call Manager.
Initiated improvements in customer service processes, enhancing overall satisfaction.
Established response protocols for Level 1 and Level 2 support teams.
Trained operational staff on effective customer assistance techniques.
Recommended enhancements to network devices and PBXs for improved voice performance.
Planned and executed installations of new voice software across the network.
Experience
5-7 Years
Level
Executive
Education
BSc Computer Networking
Voice Network Engineer Resume
Objective : Innovative Voice Network Engineer with 5 years of comprehensive experience in designing, implementing, and optimizing VoIP systems. Skilled in troubleshooting complex voice networks and enhancing communication efficiency. Committed to utilizing cutting-edge technologies to deliver reliable solutions that improve operational performance and user satisfaction.
Managed the deployment and configuration of IP Phones and VoIP solutions.
Coordinated with vendors and carriers to fulfill requirements for new equipment and services.
Acted as the escalation point for telecom issues, ensuring timely resolution of Verint Call Recording and PBX-related challenges.
Provided expert analysis of network traffic to identify deficiencies and recommend improvements.
Monitored voice network performance to proactively detect and isolate potential issues.
Conducted regular security checks to ensure network integrity.
Supported various models of CUCM IP-Phones, ensuring optimal functionality.
Experience
2-5 Years
Level
Junior
Education
BSc CN
Voice Network Engineer Resume
Summary : Versatile Voice Network Engineer with a decade of expertise in architecting, deploying, and refining VoIP infrastructures. Adept at troubleshooting intricate voice communication systems, enhancing operational performance through innovative solutions. Passionate about leveraging advanced technologies to ensure seamless connectivity and drive organizational success.
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