Voice Engineer Resume Samples

A Voice Engineer takes responsibility for designing systems that are used in telecommunication fields and to manage the VoIP and telephony systems. The job duties are listed on the Voice Engineer Resume as – designing, installing, operating and maintaining, and troubleshooting voice communication systems, updating technical specifications; testing all code before its release to application certification testing; providing support for applications and components system software; guiding and mentoring help desk team, taking part in regular training programs and to upgrade skills in future technologies, and extending support for applications and components system software.

Engineers should have first-rate communication skills, and be open to working in a changing environment; experience working with telephony protocols such as SIP, TCP/IP, and H323 is needed; the ability to stay in touch with emerging trends in cloud, mobility solutions, and managed services. A relevant engineering degree is seen on eligible resumes.

Voice Engineer Resume example

Voice Engineer Resume

Headline : To gain a position as a Voice Engineer in a full time technical position, participating in the implementations, maintenance and support, with emphasis on implementations, for Avaya Unified Communications products and data communications solutions as an Avaya product specialist, and, to use my experience to conserve resources and to continue gaining knowledge within the unified communications technologies.

Skills : CUCM, CME, CMBE, CUC, CUE, CU, SIP, MGCP, H323, UCS B&C series, CIMC, UCS Manager, Cisco Routers, Cisco Switches, UCCX, UCCE, ICM, CVP, Exony, Routing and Switching, Cisco Voice, VoIP Network Architecture, Data Center Technologies.

Description :

    1. Repaired large PBX systems including Avaya, Siemens, Mitel, and Nortel.
    2. Terminated and tested Cat 6, Coax, and Fiber-optic connections for voice and data systems.
    3. Supported VTC for the Hearing-Impaired, Nurse Call, and internal and external paging systems.
    4. Administered and maintained 2 Siemens VoIP PBX's and configuration of Network POE switches.
    5. Installed and tested Nortel Companion wireless phone system.
    6. Configured and installed voice and data communication equipment, including phones, faxes, modems, DSU/CSU, and miscellaneous data network devices.
    7. Maintained current and accurate documentation for the entire telecom suite.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS In Open Systems Technologies


Voice Engineer Resume

Objective : Highly qualified Voice Engineer with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Avaya, Cisco CCNA, Call Center Experience, VOIP.

Description :

    1. Managed Field Engineers Remotely on Project throughout the US as Subject Matter Expert for Cisco remediation of over 2000 store sites to converge from Analog LEGACY Nortel BCM to Cisco VoIP MIGRATION.
    2. Cisco has contracted several remote Engineers to work from home to remediate the Safeway Vons & Albertson locations throughout the US to a Cisco infrastructure upgrading the routers, switches and associated hardware.
    3. Worked with field technicians to deliver Cisco best practice remediation's for 3000 stores.
    4. Created and edited S.O.W & Site Survey Corporate based CUCM & Unity Vmail UPGRADES to version 10.
    5. Implemented new Voice GATEWAYS (VG310).
    6. Remotely Managed Vendor & Field Techs Troubleshooting T1 lines, Pots and Carrier related issues Recommend best Voice Gateway for location site Converging all analog associated devices to VoIP Using field technicians for remote hand & eyes Remediating site surveys conducted by Field Techs nationwide CUCM upgrades or new installs for local cluster Manage Vendor 3rd Party Techs remotely.
    7. Coordinated with Store Managers & local technicians on a daily basis.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
AA In Engineering


Voice Engineer Resume

Objective : Innovative, highly competent Voice Engineer professional with proven record of achievement in VoIP/ unified communications. Offers solid contributions and a diverse systems background combined with exceptional dedication to growing with cutting-edge technologies. Motivational leader and communicator; capable of building cohesion and project engagement across all levels of staff, management, vendors, and customers.

Skills : Network Maintenance Excellent Problem-solving Abilities.

Description :

    1. Supported Avaya Communications Manager, CMS, LSP, and ESS sites, Modular Messaging, Session Manager, System Manager, SAL Gateway, Avaya Media Servers, Avaya Fabric Connect, and more.
    2. Provided remote support/troubleshooting to roughly 20 immediate Washington Gas sites.
    3. Worked with the offshore team to continue ongoing patching/upgrading, and then continue testing/verifying after the upgrades have been completed.
    4. Served as feet on the ground to provide failover support and respond to the outages (can sometimes require coordination with Avaya and other vendors).
    5. Configured Gateways, VILO, and Avaya Vectors Provide 24/7 support when necessary during outages (maybe 5-10% out of hours work).
    6. Provided stand-by support for phone extension reallocation, long-distance, moves, conference bridges.
    7. Designed and implemented both large and small voice systems for Embarq Central Offices, Embarq corporate locations and retail outlets.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma

Voice Engineer Resume

Objective : Skilled Telecommunication Switchboard Operator with over 3 years of experience in the Department of Defense. Consistently recognized for above-average performance and knowledge in implementation of voice networks for garrison and field operations in the Pacific. Demonstrated leadership, strategic thinking, and dependability in a fast-paced work environment.

Skills : Telecommunications, VOIP, Customer Service, Computer.

Description :

    1. Assisted in the installation of over 668 asset drops, over 95K feet of category-5e cable, 2K feet of CX-4566 cable, 900 meters of fiber optic cable, and 4K meters of slash wire, and emplacement of 270 phone assets for a major training exercise.
    2. Operated Cisco Unified Call Manager which directly supporting the transmission of 120K phone calls and provided over 493 hours of uninterrupted phone communication for a major training exercise.
    3. Created voice network diagrams for training operations incorporating the Cisco Unified Call Manager, Slice, and NET VX 900.
    4. Ensured the work section was utilizing the maximum amount of relevant gear towards the training of junior personnel for occupational proficiency Briefed junior personnel on the voice network and cabling infrastructure for over 6 training operations.
    5. Ensured personnel had a clear understanding of network configurations and cabling routes to implement the plan efficiently.
    6. Instructed and educated 8 junior personnel on a daily basis on gear pertaining to job success.
    7. Guaranteed personnel knew how to operate and troubleshoot equipment with little to no assistance Configured and operated various virtual Cisco Unified Call Manager clusters for classified and unclassified networks.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Voice Engineer Resume

Objective : A challenging Voice Engineer position with an opportunity for advancement, which will utilize my strong technical, organizational, and interpersonal skills.

Skills : Communication SKills, Coordinating Skills, Management Skills.

Description :

    1. Provided remote support/troubleshooting/Project Management to roughly 20 immediate CSC sites and numerous other sites for CSC supporting Nortel and Avaya voice applications such as Avaya Communication Manager, PBX, Voice Mail, CTI, and IVR applications.
    2. Provided Data Network support.
    3. Provided guidance with voice projects, expansions, and relocations.
    4. Coordinated with systems partners to finalize designs and confirm requirements.
    5. Ensured network, system, and voice availability and integrity through preventative maintenance and upgrades.
    6. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
    7. Consistently met deadlines and requirements for all production work orders.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Voice Engineer Resume

Objective : Responsible for implementing, integrating, and deploying new IMS services and technology in a cutting edge technical environment to stand up our cloud-native 5G Voice Core.

Skills : Call Manager, Call Manager, Unity Connection, Routers, Switches.

Description :

    1. Configured and deployed Cisco routers, Cisco Switches, and IP Phones.
    2. Provided operation support to VoIP system with more than 2000 users.
    3. Worked on CUCM8.6, CUC8.6, CUCCX8.6, CER 8.6, and Meeting Place 7.0.
    4. Troubleshoot issues regarding Call forwarding, Mobile Connect, and Voicemail.
    5. Configured and upgraded Cisco 7970 phones to new Cisco 8945, 9951, and 9971 video phones.
    6. Worked on the design and implementation of Dial-plan for Inbound and Outbound calls in CUCM.
    7. CUCM featured Call Coverage Paths, Hunt Pilots, CTI Route Points, and Call Pickup Group.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates In Telecommunications

Voice Engineer Resume

Headline : Cisco Certified in Voice Engineer seeking a varied role that will allow me to consolidate both my educational and professional background, expand my knowledge and provide opportunities for personal and professional growth in the field of VOIP and Networking technology.

Skills : Customer Service, Planning Skills, Management Skills.

Description :

    1. Supported software specialists with out of the ordinary configurations, modifying and configuring new systems, assisting and supporting team members with their duties.
    2. Updated and notified project managers and management needed.
    3. Coordinated and performed system upgrades and updates with enterprise customers.
    4. Produced task lists, impact statements, and documenting requirements as directed by management.
    5. Procured additional supplies as needed to perform and complete projects.
    6. Greatly reduced vendor labor costs almost by performing all new additions and upgrades in-house.
    7. Performed Move, Add, Change, and Delete in CUCM, CUC, and Meeting Place to the new users.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED

Voice Engineer Resume

Headline : Talented, enthusiastic, and self-motivated IT Engineer with a background in Network Support Services while providing technical assistance to computer system users. Answer questions and resolve computer problems for clients in person, via telephone, or from a remote location. Maintenance of VoIP and Cisco IP telephony products for organizations.

Skills : Cisco CUCM, Cisco UCCX, Multitasking.

Description :

    1. Provided onsite support to 6000 end users in North and South America with their daily telephony issues.
    2. Created user accounts and providing instructions to users for the use of IP telephony via e-mail and telephone.
    3. Experienced troubleshooting existing IP telephony issues.
    4. Customized and configured line setting per user's request.
    5. Assisted customers with their pilot projects and maintain Cisco Unified Communication Licensing.
    6. Provided support for Cisco Unity Express & Cisco Call Manager Express.
    7. Assigned Unified CCX Extensions to agents in UCCX Assign Resource Groups and Skills to Agents in UCCX Create Skills, Resource Agent Groups, Contact Service Queues, Resource Group CSQ in UCCX Create Teams and Make Assignments Manage and log tickets related to IP telephony in GSK Remedy System (GSK Support Console).
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates In Telecommunications

Voice Engineer Resume

Headline : Talented, enthusiastic, and self-motivated IT Technician with a background in Network Support Services while providing technical assistance to computer system users. Answer questions and resolve computer problems for clients in person, via telephone, or from a remote location. Maintenance of VoIP and Cisco IP telephony products for organizations includes.

Skills : Specialized Training Skills, Troubleshooting, MS Office.

Description :

    1. Provided onsite support daily telephony issues.
    2. Created user accounts and providing instructions to users for the use of IP telephony via e-mail and telephone.
    3. Experienced troubleshooting existing IP telephony issues.
    4. Customized and configured line setting per user's request.
    5. Provided support for Cisco Unity Express & Cisco Call Manager.
    6. Assigned Unified CCX Extensions to agents in UCCX Assign Resource Groups and Skills to Agents in UCCX Create Skills, Resource Agent Groups, Contact Service Queues, Resource Group CSQ in UCCX Manage and log tickets related to IP telephony.
    7. Provided initial troubleshooting with all IPT Gateway issues.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA

Voice Engineer Resume

Objective : Seeking a Voice Engineer profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : Cisco Unified Communications Manager, Cisco Unity.

Description :

    1. Responsible for the successful operation of 2,500 + VoIP hosted endpoints for multiple companies in a variety of industries.
    2. Experienced in on-premise and off-premise environments, integrating existing customer infrastructure, multi-vendor interop with VoIP and networking appliances (Cisco, Avaya, eXtreme, Allied Telesis).
    3. Designed and sized complete collaboration environments based on customer specifications.
    4. Responsible for a 100% virtualized Cisco Unified Communications network consisting of four 2-node Call Manager clusters, four 2-node Unity Connections clusters, multiple Cisco Presence & IM servers, and multiple Cisco Contact Center Express servers in a hosted, off-prem.
    5. Executed a major migration from a TDM based upstream to a SIP-based upstream for multiple clients in multiple verticals.
    6. Advised customers to resolve their additional issues while being a Complete understanding of voice/data networking.
    7. Advanced knowledge of networking protocols.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma