Vacation Planner Resume Samples

Description :

1. Positioned combined customer service and administrative functions with troubleshooting and solving customer service problems.
2. Assisted guests in purchasing Universal Studios Tickets at various Partnering Hotels Up-Sell Universal products such as Blue Man Group.
3. Assisted Front Desk on overflow calls and routed to appropriate room or Department.
4. Established a solid trustworthy customer relationship for the unique task of recommending films/computer gaming interests.
5. Followed a detailed plan for the exponential growth in sales, for various customer service opportunities.
6. Able to communicate with a customer the way they want to be interacted with.
7. Created a comfortable, low-stress environment for groups of people, resulting in a trend of the same groups of individuals.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
2. Advised customers of necessary actions and strategies for debt repayment.
3. Monitored overdue accounts, using computers and a variety of automated systems.
4. Answered customer questions regarding problems with their accounts.
5. Received payments and post amounts paid to customer accounts.
6. Called customers and remind them of their due dates and collect money on past due and up to ate accounts.
7. Helped them determine the appropriate tickets for their visit.
8. Worked one on one with guests to create a customized and personalized vacation experience by the use of discovery questions.

Experience

5-7 Years

Level

Executive

Education

Accounting

Description :

1. Maintained confidentiality of proprietary information; protect company assets.
2. Welcomed and acknowledged all guests according to company standards.
3. Anticipate and address guests' service needs; thank guests with genuine appreciation.
4. Developed and maintained positive working relationships with others; support team to reach common goals.
5. Complied with quality assurance expectations and standards.
6. Moved, lifted, carried, pushed, pulled, and place objects weighing less than or equal to 10 pounds without assistance.
7. Performed other reasonable job duties as requested by Supervisors.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Worked in a call center environment, used professional sales techniques to promote the sale of cruises, cruise tours, hotels, and flights for direct customers.
2. Demonstrated sales effectiveness by securing deposits and payments on bookings made.
3. Communicated effectively with coworkers and management to ensure customer follow up.
4. Promptly researched and responded to customer questions and concerns related to Company product and customer's specific reservation.
5. Provided customers with accurate information that is consistent with department standards and advised of correct terms and conditions.
6. Managed Lotus Notes correspondence and maintained a customer contact database.
7. Demonstrated accuracy and thoroughness (through our Quality Assurance Program).
8. Serviced overflow calls from general reservations. Navigated passengers through the company website to fill out important immigration.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Demonstrated a passion for excellence, a love for service and an innate ability to solve problems to meet our owner's needs.
2. Educated our owners on the details of their product so they can maximize the value of their ownership.
3. Created a positive work environment by maintaining the highest level of ethics and integrity consistent with Wyndham Vacation Ownership.
4. Provided service that will WOW our owners and their guests, maintaining a positive brand image and company reputation.
5. Utilized solid judgement, product knowledge, technical knowledge, problem-solving.
6. Able to offer detailed insight and alternative to help owners book their dream vacations.
7. Remained open to providing and receiving feedback: work with a manger to develop and hone my leadership skills.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Educate and plan vacations for existing timeshare owners and demonstrate great customer service.
2. Able to solve problems the owners may have experienced.
3. Demonstrated good multitasking skills working with owners and getting in contact with other departments, sending e-mails to resorts, and booking vacations.
4. Deescalated owners who are having difficulties understanding their own and checking in and out of the resorts.
5. Promoted to Club Pass which entailed booking Wyndham owners in World mark resorts and World mark owners to Wyndham resorts.
6. Worked in four different systems to make the dream happen for our owners.
7. Taught the importance of giving a customer a positive experience with dealing with the company.
   

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Lodged and convince a customer to do a tour.
2. Answered after hours webphone until each night.
3. Answered two phone lines simultaneously. Made reasonable procedure exceptions to accommodate unusual customer requests.
4. Able to do lots of math calculations allowing the company a nice profit.
5. Received orders and communicate with customers and resorts.
6. Collected customer feedback and made process changes to exceed customer satisfaction goals.
7. Assisted the manager in dealing with customer and employee issues.

Experience

5-7 Years

Level

Executive

Education

Associate In Admin

Description :

1. Answered all phone calls within three rings and in a courteous manner.
2. Processed all reservations, changes, and cancellations coming over the resort's switchboard or via email.
3. Sold status and rates of all the package plans at all times.
4. Rated for activities throughout the resort and book reservations for activities.
5. Handled daily correspondence in a timely manner; respond to inquiries and make reservations as needed.
6. Maintained thorough knowledge of all room types, rates, packages, and booking procedures.
7. Worked within current guidelines striving to maximize both occupancy and revenue.

Experience

7-10 Years

Level

Management

Education

Criminal Justice

Description :

1. Guided clients in booking vacation rentals by determining their needs, expectations, and budget.
2. Led the front desk to complete the required paperwork for guest check-in.
3. Focused on "Voice of the Customer" to coordinate services and provide a quality experience for clients.
4. Attentive to the development of repeated business and business growth.
5. Utilized technical capabilities to manage guest stays.
6. Ensured first-rate in-house customer service and maintained customer files in order to generate repeat reservations.
7. Handled money for weekly check-in as well as annual rentals.

Experience

7-10 Years

Level

Management

Education

Communications

Description :

1. Cash handled in large denominations, credit sales, checks.
   
2. Multi-tasked while remaining calm under high-stress situations.
3. Planned guest's vacations to exceptional expectations.
4. Helped teammates with questions/ team player. Face-to-face sales with base pay and commissions.
5. Offered positions as Lead Vacation Planner and Group Sales.
6. Sold tickets and passes that best fit the guest's needs and time.
7. Worked with the computer and cashier, getting the lead when their assistance is required.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Exceeded minimum goal of outbound calls per hour to prospective guests.
2. Scheduled follow up calls at customer convenience.
3. Advised customers on vacation planning information.
4. Processed credit card payments to secure vacation packages.
5. Helped drive sales goals and achieve monthly quota figures.
6. Achieved high sales and acknowledged as a top sales representative.
7. Maintained monthly status as a major team contributor.

Experience

2-5 Years

Level

Junior

Education

Diploma