Account Consultant develops and maintains good customer relations as a way to promote business growth. The most common responsibilities that can be seen on an Account Consultant Resume include identifying potential customers, maintaining existing customers to generate repeat business, staying abreast of the latest developments and standards, developing innovative business proposals, managing general accounts, preparing account statements and financial reports, participating in account closing processes, preparing reports for auditing, assisting the departments in account reconciliation and managing internal team for achieving sales revenue.
Resume for Account Consultant should mention skills like knowledge of business software and IT systems, Solid experience in CRM software and MS Office and demonstrate excellent presentation skills. Bachelor’s degrees in Business, Sales, Marketing or equivalent have a fair chance to grab this job position; however, hiring employers prefer related experience in this field as an additional requirement.
Objective : Accomplished Account Manager with strong leadership qualities with over 3 years of experience within the Healthcare industry striving to leverage extensive background within the medical and pharmaceutical management space. As a seasoned client advocate, is able to provide analytical expertise through tracking, trending and measurements to drive white glove service.
Extensive experience within patient assistance (pap) and adherence program space. Effectively and efficiently developed a project plan for all work streams involved.
Continually implemented program initiatives such as hard-ship assistance re-enrollment for 1/2016 renewal, new product indication related to extended release (XL), new ICD-10 initiative, and periodic updates to portals and literature in relation to important safety information (ISI).
Created custom analytics, reporting to track, trend and measure program effectiveness based on patients journey.
Recommendations to drive patient and physician approval based on internal workflow.
Partner with Xcenda, Pfizers reimbursement team in order to drive physician and patient approval.
Conducted weekly call related to operational and internal technical upcoming program updates or initiatives.
Provided recommendations to Pfizer Ad agency of the most effective/efficient patient and physician marketing literature.
Partnered with the Pfizers consultant to vet out expectations and actionable items which cause bottlenecks within the internal workflow.
Experience
2-5 Years
Level
Entry Level
Education
MS
Account Consultant I (Retail) Resume
Summary : Resourceful, client-focused, results-oriented Account Consultant with seven years of experience, specializing in building and maintaining relationships in the retail, investments management, financial services and fleet management industries. Proficiency in business requirements and end-user reporting. Proven problem solver known for integrative thinking, process improvement and consultative skills.
Skills : Business Requirements, Data Validation, User Acceptance, MS Word, Excel, Powerpoint, Access, Outlook, Sales, Problem-solving, Integrative Thinking, Process Improvement, SQL
Description :
Responsible for holistic Client Relationship Management, including reporting business requirements, system and process support, and client service.
Managed relationship and operations for B2B clients that generated $25 million in annual billing.
Identified key objectives for each client engagement, followed by a tailored client reporting and service package to meet their needs.
Accountable for overall client servicing, providing oversight to account service representatives who performed day to day operations.
Produced custom, ad-hoc and recurring client reports such as new vehicle activation, customization, program utilization, driver-to-vehicle management, registration renewals, fleet aging, fuel utilization, maintenance costs, billing and driver violations.
Created quality assurance processes to identify issues in client data to ensure accurate reporting.
Documented client business requirements, translated to operational requirements and handed off recurring report execution procedures for client service representatives.
Responsible for facilitating client project status meetings with enterprise-wide resources, relaying milestone progress, risks and issues.
Negotiated with internal teams and client when the system or process changes are requested to determine whether customization charges are required to accommodate requirements.
Experience
7-10 Years
Level
Consultant
Education
BS
Account Consultant (Finance) Resume
Objective : Tenacious Account Consultant with 4 years successful sales experience in Finance & Banking domain with winning record of increasing profits. Expertise in developing and managing long-term relationships through excellent customer service, follow-through, and attention to client needs. Creative problem solver with can- do attitude and ability to think outside the box.
Responsible for strategic account & project management to major southern California bank customers (25 large accounts and 12 small accounts total); including selling into current accounts, completing network health assessments, reviewing security and technology metrics with c-level bank staff, and managing projects ranging from $2,000 to $750,000 in size (including time, resources and planning and execution).
Facilitated and attended Bank IT Steering Committee and Board meetings to give feedback on technology, security, and compliance, as well as give strategic direction for future initiatives.
Provided security awareness training and offer strategic security advice for all staff.
Planned, managed and executed all mass external communications to the banking industry to include, banks, vendors, organizations and partners via mail, email, telephone and conferences/tradeshows.
Created and maintained sales & marketing budget for 3 years, including forecasting for new sales.
Implemented communication and logistics mechanisms for business continuity plan and crisis management team as seen and practiced to date.
Aggressively pursued sales targets by quickly building rapport with potential clients on a daily basis.
Communicated with all departments to ensure client expectations are met.
Experience
2-5 Years
Level
Entry Level
Education
BS
Account Consultant II (Telecom) Resume
Summary : I am a diversified, result driven Sales Professional with overall 16 years of combined experience in Telecommunications and Retail industry and a proven track record of performance. I have expertise in generating new business, while developing and servicing existing accounts with equal aplomb. I am recognized as a versatile team player with exceptional relationship building, communication, decision making and problem solving skills.
Skills : Multi-Line Phone System, Communication, Flexibility, Adaptability, Managing Multiple Priorities, Microsoft Word, ADP, Salesforce, Filing Work Orders, Processing Recall.
Description :
Achieved & exceeded the monthly quota of $8,000 consistently up to 35% of additional revenue.
Managing a book of business with over 70 clients and assist with transfers of accounts while serving as their single point of contact.
Trusted advisor responsible for driving incremental business within an existing customer base of mid-market accounts.
Establishing and maintaining effective relationships with customers and gaining their trust and respect.
The liaison between large screening accounts and various internal functions such as sales, operations, and billing.
Promoting voice, high-speed internet, & video services & cross-sells all of time warner business class service product line associated with a respective market.
Creating contracts & proposals for new & existing clients to sign via DocuSign, pdf, or fax.
Ensuring that all appropriate account documentation has been obtained in order to process the order for quality control.
Utilizing salesforce to create opportunities, track customers, chat with prospective customers, & complete sales order.
Experience
10+ Years
Level
Consultant
Education
High School
Account Consultant (Engineering) Resume
Summary : To secure a professional position utilizing my 14 years of extensive experience in Account Management and Customer Relations that will maximize my strong work ethic and client centric focus.
Skills : Time Management, Analytical, Problem-solving, Communication, Customer Service, MS Office.
Description :
Worked with the Lead Business Consultant and Senior Project Managers to assist with daily operations exercising time management, communication and collaboration in a fast-paced environment to ensure the successful delivery of projects.
Enhancing client satisfaction and retaining assigned clients in partnership with one or more account managers.
Responsible for the servicing, growth, and satisfaction of current customer base as well as interacting with potential and targeted prospects
Providing direct client support, focused specifically on our background screening, occupational health and biometrics services.
Using prudent judgment to respond to client needs in an effective and efficient manner.
Investigating, tracking and communicating with clients regarding resolution of operational, technical, billing and customer service issues.
Identifying systemic issues, assisting in root cause analysis and issue resolution.
Monitoring SLAS and KPIs, identifying trends, sharing industry updates and best practices.
Preparing for and leading regular client engagement calls as well as formal business reviews.
Coordinating internal and external partners to achieve client objectives.
Experience
10+ Years
Level
Senior
Education
BS
Senior Account Consultant (Sales) Resume
Summary : Award Winning Sales and Account Consultant with ten plus years of successful sales experience in Sales domain and two years of sales experience in the Retail domain. Exceptional interpersonal communication and leadership skills. Proven record of developing new business, reaching sales objectives and expanding customer base.
Skills : Sales and Marketing, Business Development, Customer Service, Merchandising
Description :
Promoted from contract sales position to full-time inside sales representative after 6 months.
Selling full telecommunications solutions including broadband and fiber optic networks, digital phone solutions, cable tv, cloud services, web hosting and vanity emails.
Consultative sales for small to medium business to business owners within the smaller markets and it vendors/directors, regional managers within the mid-market.
Translating and mapping the clients functional or business requirements to the product offerings and help customer evaluate the benefit.
Evaluating customer needs to market the ideal products and services to meet their requirements.
Providing excellent customer service including product information and appropriate follow-up
Quickly identifying and resolving customer concerns to maintain high sales and service satisfaction levels.
Consistently achieving sales goals with the best year at 128% of annual quota in 2017.
Achievers club award - sold/billed over 100% of annual quota every year - 2008, 2011, 2013, 2015.
Experience
10+ Years
Level
Senior
Education
BS
Senior Account Consultant Resume
Summary : Sales, Customer Service and Management experience in Telecommunications industry. Proficiency in supplying concrete leadership and guidance for customer care, marketing and sales. Effective Team leader, excellent communications skills, highly motivated, well-organized, efficient, solid computer skills, innovative problem solver, and able to analyze information and make decisions.
Providing customer consultation on services and equipment for contract customization including selling, contractual renewals, and new outside sales.
Driving achievement of sales objectives for a defined product category through providing a high quality, engaging customer experience.
Exemplify and model outstanding service and selling behaviors, including listening and responding to customer needs and imparting a high level of product knowledge during each interaction
Maintaining and developing long-term relationship with customers on pending and existing accounts.
Perform as a team-player, participate in all activities contributing to the overall objectives of the department.
Monitoring and maintaining data integrity for strategic accounts in all integra systems.
Utilizing corporate resources to enhance productivity on upgrades and new customer sales.
Handling a customer base of approximately 300 portland based customers.
Providing customer consultation on services and equipment for contract customization, up selling, renewals, and new outside b2b sales.
Experience
10+ Years
Level
Consultant
Education
AA
Account Consultant (Construction) Resume
Objective : Highly competitive and results driven Account Consultant with 5 plus years of experience in Construction domain. Effective time management - worked in extremely fast-paced B2B outside sales environment Exceptional communication skills - both verbal and non-verbal, Client relations - skilled at building and strengthening the business relationship, Negotiation.
Act as a face to face contact for book of business within the mid-market. Manage a book equating to $2. 5 million annually for staples. Evaluated on revenue growth, margin growth, and retention.
Partnering with inside account consultant teams to assure customer needs are met daily.
Presenting, showing, and delivering value of staples advantage to decision makers within an organization.
Work daily to remain updated on staples advantage offerings and new products.
Utilizing that data to develop pricing schemes to better position staples financially within each account, while meeting customer objectives.
Establishing relationships with key contacts and then using those relationships to identify, assess, and resolve customer needs and find new decision makers to drive sales within other product categories.
Working closely with staples product departments and specialists to coordinate projects and best serve the customer.
Enhanced client contact management system to better utilize communication tracking and client reporting.
Experience
2-5 Years
Level
Entry Level
Education
BS
Account Consultant (Healthcare) Resume
Objective : To obtain a position offering opportunities for professional growth while utilizing successful background of 5 plus years of experience in sales, training and account management.
Skills : Sales, Customer Service, Inventory, Training, Microsoft Office, Communication.
Description :
Selling JHS allergy as the premier choice in patient care for the diagnosis and treatment of allergies.
Expert consultant and solution selling of injectable biologics, devices, and peripherals for allergy immunotherapy to allergists, ents, primary care physicians, hospitals, managed care organizations and teaching institutions.
Negotiating complex contracts, manage buy & bill transactions, train office & medical staff, manage accounting & revenue, and maintain account-specific inventory efficiencies and assortment, prospect new business.
Maintaining customer retention and increase customer base through difficult industry challenges as result of FDA recalls, manufacturing production restrictions and biologic inventory controls.
Successfully managing largest national account (Kaiser Permanente); train all clinics on immunotherapy protocols, processes & procedures. Also trained in transition and integration of health connect and sap software platforms.
Strong emphasis on training/educating new and existing customers on current allergy testing and treatment protocols as outlined in the practice parameters of allergy diagnostic testing & allergen immunotherapy.
Positively impacting sales of immunotherapy products as a result of a dedicated focus on: building strong customer relationships, optimizing territory management, developing strategic partnerships, and providing compelling clinical information of disease state management based on efficacy, safety, and marketing strategies.
Experience
2-5 Years
Level
Freelancer
Education
BS
Account Consultant (Automotive) Resume
Summary : A seasoned professional and effective leader with a proven ability to exceed sales quotas: 19 years of experience in the Automotive industry, strong outside sales experience, extensive cold calling experience, powerful but gentle closing abilities, passion for building relationships with clients, multiple awards for sales excellence.
Responsible for generating revenue within my defined account list and prospect territory in the greater chicago area.
Working closely with automotive dealers to provide a consultative sales-assessment of their internet advertising needs and offer creative solutions to help them reach their business and sales objectives.
Providing the highest level of customer service and expand revenue opportunities in existing customers by maximizing the benefits of products and services offered by autotrader.com.
Generating and expanding relationships with dealers and prospects to maximize revenue opportunities and minimize customer cancellations.
Consulting with dealers to determine their business needs and offer the best utilization of products and services offered.
Building strong relationships with owners and general managers within the dealership to maximize time with decision makers who can approve ad budget and resolve issues quickly.
Using Customer Relationship Management (CRM) system to track progress and identify opportunities.
Responsible for building and maintaining a strong working relationship with the clients key operational and strategic decision makers, including the executive buyers.
Experience
10+ Years
Level
Consultant
Education
Medical
Junior Account Consultant Resume
Objective : Looking for an opportunity to bring my enthusiasm and skills to the forefront of a leading company marketing and/or sales team in the field of Beauty and be able to utilize my education, experience, and interpersonal skills to make a positive contribution to the company.
Skills : Marketing and Sales, Interpersonal, Microsoft Word, PowerPoint, Excel and Outlook
Description :
Managing North California, Metro Seattle, and Greater Portland territories encompassing 200+ accounts across four brands.
Responsible for driving sales and marketing promotions for all brands.
Assisting in the brand launch of R+Co, Smith & Cult, and V76 luxury hair & beauty brands. Drove branding strategy for new releases through data analysis, and quant/qual market research.
Maintaining brand consistency by ensuring packaging/product aesthetics were inline with luxury brand partners standards, and vetting new distribution partner rfps.
Helped launch LBP. Pro web platform by modeling ux design, troubleshooting issues with beta testers, and acting as the liaison between beta testers and it.
Working as a team with 3-4 brand managers (field sales representatives) and product knowledge specialists in assigned geographic territories.
Collaborating with other departments and team members to support company initiatives, events and special projects.
Actively participating in meetings, sharing ideas or presenting information that will contribute to the overall development of the team.
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