Account Relationship Manager Resume
Summary : Emphasize the importance in maintaining and building relationships in order to provide client satisfaction.
Skills : Microsoft Word, Microsoft Powerpoint, Microsoft Excel AS/400.
Description :
- Increased revenue by 95% by building client relationships through account maintenance.
- Contributed to the overall company growth of 500%.
- Conducted client site quarterly business reviews to stakeholders, proficiency at conflict management and advised pharmacy formulary for the client to maximize their profits through Health Insurance companies.
- Implementation and operational solutions of Technology, Pharmacy, Accounting and Sales teams for equipment and software installation on multiple client timelines by enhancing productivity.
- EDI mapping of the manual data entry processes to the new processes of how data would come from the web portal, HL7.
- Configured set up of the new Platform to existing and new clients.
- Implemented training manuals for clients and internal sales staff of the Electronic Transactions.
Experience
10+ Years
Level
Senior
Education
Liberal Arts
Sr. Account Relationship Manager Resume
Summary : Establishing Performance Metrics and Service Delivery plans; process improvement plans, communications, presentations and procedural documentation.
Skills : Project Management, Project Coordination Management.
Description :
- Grew assigned territory from 75% of quota to 120% of quota in seven (7) months.
- Managed and grew account portfolios of 248 customers to generate aggregate annual sales - many accounts ranged in annual sales of $1.2 million to $2 million.
- Developed and built strategic relationships with potential customers and existing accounts, including government accounts.
- Analyzed the business direction and needs of each account through consultative sales to determine how the Grainger solution could align as a strategic advantage for our customers' business needs.
- Clearly articulate business drivers, balance sheets, and total cost of ownership concepts with executives and decision-makers.
- Articulated high-level propositions to large companies and managed & influenced across business units of all levels within a client.
- Managed customer business and purchasing need as well as grew sales volume.
- Wrote articulate, professional, and effective sales proposals and presentations.
Experience
7-10 Years
Level
Management
Education
Elementary Education
Jr. Account Relationship Manager Resume
Objective : Over last seven years working in the education field, decided to switch back to the corporate world. Experience as a sales representative and working in a call center.
Skills : Microsoft Office, NexGen Systems.
Description :
- Built customer relationships from initial contact and quickly generate demand for the Grainger value proposition by phone.
- Usef Dimensions of Professional Selling (DPS) skills to understand customer needs and develop cost-effective solutions which will increase customer spend, loyalty and retention.
- Aggressively followed up on leads to convert to sales revenue.
- Sales Planned Develop sales plans that effectively market Grainger's value proposition to customers in their account package to drive sales growth and gross profit.
- Assessed customer's needs and sales potential to maintain focus as a target account or to transition to the appropriate function.
- Utilized supplier training or materials to increase product knowledge and industry knowledge.
- Strong used of sales skills to understand customer needs and how the Grainger value proposition fits into those needs.
- Implemented and administered national sales promotions to drive revenue with customers in conjunction with the Marketing Department.
Experience
2-5 Years
Level
Executive
Education
Diploma
Account Relationship Manager III Resume
Summary : Experienced and possessing creative problem solving, organization and relationship building skills. Open to new challenges and experiences to enhance current skill set and contributing to growing the company.
Skills : Saleforce, Excel, Word.
Description :
- Managed all aspects of operations for assigned accounts with Pharmacy Healthcare Solutions.
- Maintained strong relationships with assigned Patient Assistance Services accounts, hospital staff, patients, coworkers as well as managing PHS staff.
- Worked in a business administration and client-facing role responsible for leading a team by providing supervision, recruitment, evaluation, and counseling of Patient Assistance Specialists.
- Initiated and ensured adherence to PHS business contracts, and consistently evaluate program success and Utilization Management.
- Maintained relationships and work directly with all levels of staff within hospital systems.
- Completed and maintained accurate documentation as part of daily work.
- Analyzed data and financial information in order to identify and communicate trends in business, as well as to recognize opportunities for increasing profits with the addition of new service lines.
- Able to further solidify relationships and provide recovery and net savings for the hospital systems.
- Monitored budgets within accounts and stay apprised of budgetary statuses within the company as a whole.
Experience
7-10 Years
Level
Management
Education
Administrative Science
Account Relationship Manager III Resume
Summary : Proven track record of exceeding employer expectations by using persuasive and consultative selling skills to overcome customer's objections and in turn create solid business relationships.
Skills : Fluent in Spanish, Conversational Mandarin Chinese, Conversational Portuguese.
Description :
- Developed and leveraged inside sales plans that effectively market Grainger's value proposition to customers in account package to drive sales growth, gross profit and return on investment.
- Assessed customer's needs and sales potential to maintain focus as a target account or to transition to the appropriate function.
- Engaged key decision-makers to match customers with their specific needs.
- Negotiated customer-specific pricing through targeted research and analysis using an SAP CRM database.
- Identified and drove additional account business and incremental revenue through strategic relationship building and value-added consultative services.
- Responsible for the overall account management, planning, and development of 250 national mid-market accounts.
- Obtained 122.85% of annual sales goal with over 1.8 million dollars.
- Honored as Top Seller in both districts of 15 and office of 45.
- Ranked in the top 15 sales reps of over 450 nationwide.
Experience
7-10 Years
Level
Management
Education
BS
Account Relationship Manager II Resume
Summary : Highly organized, detail and goal oriented Sales Administration Coordinator with a sunny disposition, possessing over 13 years' experience managing business relations at the senior management level.
Skills : Microsoft Office, Pricing, PO/SLA, People Soft, Inventory Management, Recruiting, Training, Social Media, Loss Prevention.
Description :
- Provided administrative support to the CEO and Sales Director.
- Primary contact for over 300 assigned accounts for Life, Annuity, Health, Auto, Home, and Renters leads.
- Established and maintained long-lasting and profitable client relationships.
- Worked closely with the sales reps to close sales and transition clients from the sales department to the account management department.
- Responsible for reviewing and processing contracts, and ensuring new accounts set up correctly.
- Managed and maximized sales and retention opportunities, ensured client satisfaction with Independent/Captive Insurance agents and District manager accounts.
- Informed agents on lead services with availability, volume, and pricing, via email and telephone.
- Provided basic technical support with web browsers, and ISP issues.
- Maintained client database, mail out monthly newsletters.
Experience
7-10 Years
Level
Management
Education
BA In Biochemistry
Account Relationship Manager I Resume
Summary : Seeking an entrepreneurial Account Manager in a newly created position to own the client relationship across three long-standing, high paying clients.
Skills : Licenses: Series 7, 63, 55 and NY Life, Accident and Health.
Description :
- Responsible for the relationship and performance aspects of the total customer account infrastructure and its relationship to Diebold.
- Monitored and communicated performance issues to all appropriate parties (internal and external) for resolution via Excel Spreadsheets and teleconferences.
- Provided direct support to Service Account Executive with necessary reporting, problem resolution, action plans, and resource attainment to resolve performance issues.
- Take necessary corrective action to manage repeat calls and reduce units down based on reports provided.
- Facilitated technical support with appropriate escalation on both product and service issues.
- Lead regular meetings in each market including Physical Security Analysts, Realty Property Managers, Project Managers, Job Site Coordinators, Conventional & Electronic Sales teams.
- Contributed to the attainment of established performance goals.
- Coordinated billed work with the customer and perform timely final approval of service billed work invoices.
Experience
7-10 Years
Level
Consultant
Education
BS
Account Relationship Manager/Coordinator Resume
Summary : Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Receive phone calls and trouble shoot and resolve issues quickly and efficiency.
Skills : Implementation, Project Management.
Description :
- Provided comprehensive administrative support to Account Sales Representatives with an account base of approximately 100 hospitals.
- Designed inventory reports that enabled customers to know the inventory levels available for their use.
- Maintained inventory of forms.
- Ran backorder report that advised customers of products not in stock, which had to be produced by the plant.
- Entered form specifications into the system for the production of forms.
- Convinced customers to change to "print on demand" forms, from "warehoused stored forms" saving both the customer and company money.
- Recognized for professionally representing the company as the first point of contact for clients.
- Improved overall efficiency in retrieving and ordering critical documents for timely and accurate processing of orders.
- Processed returns from customer ensuring correct invoicing as well as ordering replacement goods.
Experience
7-10 Years
Level
Management
Education
Business Administration
Lead Account Relationship Manager Resume
Summary : More than 10 years of successful experience in Customer Service and Administrative Support. Software Quality Assurance with recognized strengths in, requirement analysis.
Skills : MS Office, WordPerfect, Adobe Photoshop, ACT Software, Quark Express, CRM Software.
Description :
- Standard Register is trusted by the world's leading companies to advance their reputations by aligning communications with corporate standards and priorities.
- Managed customer accounts as a liaison between the internal plant and/or subcontractors and the customers regarding the ordering and production of items; inventory levels and tracking of shipments.
- Designed and maintained inventory reports that enabled customers to know the inventory levels available for their use.
- Improved overall efficiency in retrieving and ordering critical documents for timely and accurate processing of orders.
- Processed returns from customer ensuring correct invoicing as well as ordering replacement goods.
- Worked with customers; obtained quotes and pricing; placed and changed orders.
- Processed releases for stored documents; and tracking shipments.
Experience
10+ Years
Level
Senior
Education
Diploma
Account Relationship Manager Resume
Summary : Capable of handling multiple responsibilities in a fast paced environment. Able to think independently and quickly resolve problems. Exceeded monthly sales quotas. Employee of the month for 3 consecutive quarters for providing excellent customer service.
Skills : Microsoft Office Programs, Personnel Management, Team Building, Team Management, Conflict Resolution, Group Facilitation, Coaching, Training & Development.
Description :
- Received 65 to 80 inbound and outbound calls a day.
- Executed daily operations of enhancing the total member experience by identifying possible cross-selling opportunities.
- Opened new accounts.
- Interviewed customers to obtain information and explain available financial services, such as secured and unsecured credit cards, personal loans, solar loans and car loans.
- Relayed information to members on how to rebuild their credit.
- Completed loan applications with members on the telephone.
- Trained colleagues on the telephones insuring basic understanding of the quality member service.
Experience
7-10 Years
Level
Management
Education
Fine Arts