An Airline Ticket Agent is a front-line professional working for the travel industry undertaking the crucial role of assisting customers with their flight reservations and ticketing needs. Major duties completed are listed on the Airline Ticket Agent Resume as providing information on flight schedule, fares, and available services; assisting with booking, and ticket issuance, processing changes and cancellations, ensuring compliance with airline policies, handling customer inquiries and concerns, maintaining accurate records of transactions; interacting with passengers and addressing their travel requirements, and ensuring a positive customer experience
Strong customer service skills, communication skills, the ability to work efficiently in a fast-paced environment; and proficiency in using computerized reservation systems are crucial for success. The role demands adaptability to handle unexpected situations, such as flight delays and cancellations, and the ability to remain calm and helpful in addressing customer concerns is key to success. While formal education requirements may vary, a high school diploma or equivalent is typically sufficient, and on-the-job training is common to familiarise ticket agents with airline systems and procedures.
Objective : As an Airline Ticket Agent, tracked record of ensuring smooth and efficient ticketing operations, managed ticketing systems, and resolved customer issues in a timely and efficient manner.
Skills : Computer Literacy, Ticketing Systems, Customer Service, Communication Skills
Description :
Coordinated with ground staff to manage boarding procedures, reducing boarding time by 15% on average.
Resolved customer inquiries and complaints, achieving a 95% satisfaction rating in post-service surveys.
Processed over 200 passenger check-ins daily, ensuring timely departures and enhancing customer satisfaction.
Collaborated with airline operations to optimize flight schedules, resulting in a 10% increase in on-time departures.
Provided multilingual support to diverse clientele, improving communication and service for non-English speakers.
Conducted regular audits of ticketing processes, identifying areas for improvement and enhancing operational efficiency.
Facilitated baggage handling processes, reducing lost luggage incidents by 20% through improved tracking.
Experience
2-5 Years
Level
Executive
Education
A.A.
Junior Airline Ticket Agent Resume
Objective : As an Junior Airline Ticket Agent, operated ground service equipment, serviced aircraft lavatories, and searched and commissary security searches as required.
Skills : Data Entry, Basic Math, Multitasking, Time Management, Sales skills
Description :
Ensured ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.
Followed safety regulations, which include the proper use of ground service equipment and wearing proper safety PPE equipment.
Operated heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, and deicers.
Communicated using a two-way radio.
Performed aircraft interior cleaning as required.
Stocked aircraft and carts with necessary supplies as required, in-flight magazines, and lavatory supplies.
Completed delayed baggage claims and reunited baggage to customers.
Experience
2-5 Years
Level
Executive
Education
AAS
Associate Airline Ticket Agent Resume
Objective : As an Associate Airline Ticket Agent, responsible for motivating with a professional, positive, and friendly attitude. Processed tickets, checked baggage, monitored carry-on baggage for size and quantity, and assigned seats.
Skills : Customer Service, Communication, Time Management, Multitasking, Conflict Resolution
Description :
Provided information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
Handled denied boarding situations, solicited volunteers, re-accommodated customers, and provided hotel, meal, and taxi vouchers when appropriate.
Ensured compliance with FAA, TSA, airline, and airport regulations. CRJ Aviation policy and procedures.
Enforced safety/security measures and monitored sensitive safety zones.
Assisted Customers with special needs, i.e., Customers who need assistance in boarding as requested by station leadership.
Completed required reports.
Met arriving flights at the baggage carousel to ensure proper handling of bags.
Experience
0-2 Years
Level
Entry Level
Education
AAS
Airline Ticket Agent Resume
Headline : As an Airline Ticket Agent, worked flexible hours, including nights, weekends, holidays, and long hours during irregular operations, and adhered to the dress code policy.
Skills : Problem-Solving, Multitasking, Time Management, Organizational Skills, Customer Service
Description :
Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
Managed check-in processes for domestic and international flights, ensuring timely boarding and adherence to schedules.
Coordinated with ground staff to facilitate smooth baggage handling and ensure timely delivery to passengers.
Utilized airline reservation systems to book flights, issue tickets, and manage passenger itineraries efficiently.
Handled cash and credit transactions accurately, maintaining a balanced cash drawer at the end of each shift.
Educated passengers on travel regulations, including baggage policies, security procedures, and travel documentation requirements.
Collaborated with team members to streamline operations and improve overall customer satisfaction.
Experience
5-7 Years
Level
Executive
Education
AAS Aviation
Airline Ticket Agent Resume
Headline : As an Airline Ticket Agent, responsible for working to resolve passenger booking issues, responsible for handling internal and external communications.
Policed and professional to both guests and fellow employees.
Adhered to all written policies and instructions as given by the Director of Vessel Operations (Director) or Operations Manager (Manager).
Understood the Company Policies, Dress Code, Appearance Standards, and the following job requirements.
Worked efficiently under time constraints.
Monitored flight status and communicated delays or changes to passengers.
Processed special requests for passengers, including assistance for those with disabilities or special needs.
Maintained compliance with airline policies and regulations, contributing to a 100% pass rate in audits.
Experience
5-7 Years
Level
Executive
Education
AAS Aviation Mgmt
Assistant Airline Ticket Agent Resume
Objective : As an Assistant Airline Ticket Agent, booked arrangements for clients in person on the phone and online, and ensured that all booking procedures followed industry standards.
Skills : Time Management, Attention to Detail, Coordination, Emotional Intelligence
Description :
Responsible for scheduling advance and last-minute bookings.
Responsible for offering discounts and special deals when authorized to do so.
Responsible for monitoring airline schedules and posting updates on the airline website.
Responsible for issuing personal business and corporate bookings.
Responsible for developing and implementing promotional strategies to boost airline bookings.
Coordinated with airline staff to manage flight schedules, reducing delays by 15% through effective communication.
Collaborated with baggage handling teams to ensure timely delivery, reducing lost luggage incidents by 25%.
Experience
0-2 Years
Level
Fresher
Education
AAS
Airline Ticket Agent Resume
Headline : As an Airline Ticket Agent, identified and handled passengers who set off any government warnings. Responsible for designating as a reservation sales agent on certain days to sell tickets to customers who tried to buy the day of a flight.
Responsible for assisting customers who wanted to trade in their tickets for different flights.
Responsible for serving as a witness during challenging TSA screenings.
Responsible for confirming tickets for arriving passengers and assisted with checking in luggage.
Responsible for alerting airport security of a potential issue when necessary.
Responsible for working to diligently resolve booking and scheduling issues.
Responsible for posting schedule changes online and informing clients directly.
Responsible for checking passenger manifests to confirm client bookings.
Experience
5-7 Years
Level
Executive
Education
AAS in Aviation Management
Senior Airline Ticket Agent Resume
Summary : As a Senior Airline Ticket Agent, responsible for handling internal and external calls, offering the highest level of customer service, responsible for issued airline tickets for bookings in line with contracts.
Skills : Technical Proficiency, Crisis Management, Interpersonal Skills, Cultural Awareness, Attention to Detail
Description :
Worked on nights, weekends, holidays, and varying schedules and worked both inside and outside in all types of weather conditions
Utilized the computer software platform, identifying potential problem passengers and making sure that passengers check all luggage when they check-in.
Checked in all chartered passengers and checked in their luggage as well.
Scheduled resource for charter passengers who were unsure as to when their flight left.
Trained and mentored new staff, improving team performance and reducing onboarding time by 30%.
Processed over 500 ticket transactions daily, ensuring accuracy and efficiency in customer service.
Achieved a 15% increase in upselling ancillary services, contributing to overall revenue growth for the airline.
Experience
7-10 Years
Level
Consultant
Education
B.S. Aviation
Airline Ticket Agent Resume
Objective : As an Airline Ticket Agent, responsible for utilizing all preferred Airline contacts, responsible for assigning flights to the cruise system, and ensuring that allocations were used.
Exceeded passenger expectations in a consistently fast-paced environment while maintaining quality standards.
Secured passenger reservations and effectively handled an assortment of booking issues.
The common airline booked software and database management handling multiple booking issues.
Worked multiple shifts including evenings and weekends.
Met tight booking deadlines promptly.
Assisted in the development of training materials for new agents, standardizing procedures across the team.
Participated in emergency response drills, ensuring readiness and safety for passengers during critical situations.
Experience
2-5 Years
Level
Executive
Education
AAS in Aviation
Airline Ticket Agent Resume
Objective : As an Airline Ticket Agent, ensured compliance with airline policies and procedures, processed payments, and handled financial transactions. Responsible for motivating with a positive attitude.
Skills : Business Acumen, GDS Systems, Airline Security Procedures, Fare Calculation, Policy Knowledge
Description :
Responsible for maintaining close liaison with customers on issues relating to bookings.
Responsible for ensuring all issues relating to ticketing complied with best practices.
Responsible for monitoring and communicating airline schedule changes and flight cancellations.
Responsible for working well to achieve targets and ensured that all queues and updates were regularly checked.
Managed cash and credit transactions, maintaining a 100% accuracy rate in daily financial reconciliations.
Developed and maintained positive relationships with frequent flyers, enhancing loyalty and repeat business.
Conducted regular audits of ticketing transactions, identifying discrepancies and improving financial reporting accuracy.
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