Airport Representative Resume Samples

Airport Representatives are customer service professionals who work at airports and assist passengers with their needs. The job description entails providing passengers with ticketing, baggage handling, and other services or duties. The primary duties and work activities typically highlighted on the Airport Representative Resume are – providing information and assistance to travelers, checking in passengers, and helping them board their flights. The job duties further include helping with baggage handling and storage and providing customer service to travelers.

Skills required to become an Airport Representative include excellent communication and interpersonal skills, customer service experience, and an understanding of aviation safety rules and regulations. Education requirements for this position typically include a high school diploma or a GED. Some employers may also require a college degree in a related field. Work experience in a similar capacity is also beneficial.

Airport Representative Resume example

Senior Airport Representative Resume

Summary : Seeking a deserving profile in the hospitality sector, where I can deliver expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization. Assisted passengers in boarding their flights.

Skills : Private Pilot-in-Command Experience, Software/Database Knowledge: International Computer Driving License.

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Description :

  1. Welcomed and Pre-registration hotel guests Arranging hotel transfers.
  2. Ensured that all boarding documents were properly completed.
  3. Documented preparation for all the foreign Tourists.
  4. Managed outbound post-sales operations of all destinations for both B2B & B2C ensuring smooth transactions with suppliers and customers.
  5. Assisted team in zero escalations raised by customers and monitored the arrival time of each flight meeting.
  6. Gave all hotel facilities information to the guest and assists them into the car.
  7. Informed reception manager, concierge, or guest relation officers when VIPs were on their way to the hotel.
    Years of Experience
    Experience
    10+ Years
    Experience Level
    Level
    Senior
    Education
    Education
    Bachelor In Airport Management


    Airport Representative Resume

    Summary : As an Airport Representative, built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, exceptional services and experiences for its cherished guests.

    Skills : Think strategically, Inductively, and Creatively.

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    Description :

    1. Handled guest arrival with pick-up requests, and arrange transportation.
    2. Assisted with guest luggage as and when required.
    3. Gave all hotel facilities information to the guest and assists them in the car.
    4. Informed reception manager, concierge, or guest relation officers when VIPs are on their way to the hotel.
    5. Scheduled flight landings and assist incoming guests with baggage clearance and directed them to transport facilities.
    6. Stand by at the arrival terminal for every flight arrival.
    7. Wrote all the additional instructions for guests or information about guest arrival or departure in the logbook which should be transferred to the expected arrival list of each airport rep.
    Years of Experience
    Experience
    7-10 Years
    Experience Level
    Level
    Management
    Education
    Education
    Bachelor In Airport Management


    Airport Representative Resume

    Summary : As an Airport Representative, maintained a good relationship with airline personnel, immigration, and customs officers under the guidance of the Manager. Maintained a good relationship with airline personnel, immigration, and customs officers under the guidance of the Manager.

    Skills : Customer-oriented and professional attitude.

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    Description :

    1. Arranged by the hotel then, the Guest is shown only the recommended taxi or limousine.
    2. Escorted the guest to the official car rental and dealt with authorized car rental staff.
    3. Reported to the Front Office manager and chief concierge.
    4. Discussed and report to the front office manager.
    5. Responsible for good service and maintaining a close relationship with all official sectors at the airport and most of all, maintaining a spirit of teamwork among the hotels personnel. Submit names and arrival flight numbers to meeting service staff.
    6. Ensured the neat appearance and grooming of airport representative officers.
    7. Noted down in the logbook, and also have to have the written approval of the Hospitality Manager or Chief Concierge.
    Years of Experience
    Experience
    7-10 Years
    Experience Level
    Level
    Management
    Education
    Education
    Bachelor In Airport Management

    Airport Representative Resume

    Summary : As an Airport Representative, responsible for good service and maintaining a close relationship with all official sectors at the airport, and most of all, maintaining a spirit of teamwork among the hotel's personnel. Submitted names and arrival flight numbers to meeting service staff.

    Skills : Excellent organizational and time-management skills.

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    Description :

    1. Responsible for good service and maintaining a close relationship with all official sectors at the airport and most of all.
    2. Maintained a spirit of teamwork among the hotels personnel. 
    3. Submitted names and arrival flight numbers to meeting service staff.
    4. Reported and approved by the front office manager, assistant front office manager, and assistant managers.
    5. Maintained detailed knowledge of all facilities and services offered by the hotel.
    6. Welcomed at the airport and ensure transportation is arranged.
    7. Maintained a good relationship with airline personnel, immigration and customs officers under the guidance of the Manager.
    Years of Experience
    Experience
    7-10 Years
    Experience Level
    Level
    Management
    Education
    Education
    Bachelor In Airport Management

    Airport Representative Resume

    Headline : As an Airport Representative wrote all the additional instructions for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.

    Skills : Strong time-management/organizational skills and Strong attention to detail.

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    Description :

    1. Developed and implemented strategic sales plans, including program and source development, to accommodate corporate goals.
    2. Prepared formal proposals and presented them to executive levels of organizations.
    3. Responded to customers by identifying needs, offering value-added advice, opportunity spotting, and taking personal accountability for the resolution of customer concerns.
    4. Ensured customers receive optimal service at a level that meets or exceeds their individual financial needs by referring them to the appropriate sales individual or alternate delivery channel.
    5. Promoted teamwork by committing to deliver a continuously high level of service to Clients/Colleagues/Partners.
    6. Demonstrated the four essentials of Customer/Colleague Care at all times and takes personal accountability for the resolution of Customer/Partner concerns.
    7. Offered fuel options and other additional equipment.
    Years of Experience
    Experience
    5-7 Years
    Experience Level
    Level
    Executive
    Education
    Education
    Bachelor In Airport Management

    Airport Representative Resume

    Objective : As an Airport Representative, responsible for welcoming, greeting and assisting guests on their arrival at both international & domestic airport terminals.

    Skills : Vendor Evaluation, Vendor Reconciliation.

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    Description :

    1. Prepared payroll for hourly employees including entering data into the online time entry system and preparation of employee control documents.
    2. Responsible for conducting on-site audits of co-worker and vendor performance to ensure quality operations, regulatory compliance, and adherence to Service Level Agreements.
    3. Responsible for completing line-of-service audit goals for assigned Hub and line stations (10 20), to ensure quality control in the delivery of services.
    4. Responsible for producing quality audit summaries following the completion of audits.
    5. Collaborated with the Vendor Planning team, AO Planning Groups, Quality Assurance, Station Leadership, and Supplier Leadership to analyze audit and performance data and collaborate on appropriate implementation actions.
    6. Provided consultative services to station leadership in the execution of vendor management protocols and line or service processes and procedures.
    7. Supported station leadership in the development of performance correction plans and the definition of data required for performance escalation.
    Years of Experience
    Experience
    2-5 Years
    Experience Level
    Level
    Executive
    Education
    Education
    Bachelor In Airport Management

    Airport Representative Resume

    Objective : As a Airport Representative, ensured that all arrival guests with flight details are paged and assisted with luggage and transportation. Assisted hotel guests during pick and transfer. Received VIP guests at the airport on behalf of the hotel and provide the required assistance.

    Skills : Possess excellent analytical, Communication (Written & Verbal), and problem-solving abilities.

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    Description :

    1. Developed implemented and maintained audit programs to meet all quality measures and defined performance trends.
    2. Responsible for analyzing vendor performance trends in assigned regions, conducting root cause analysis, and partnering with the station and supplier to develop action plans designed to drive performance metrics.
    3. Provided consultation to station leadership in the escalation of vendor performance issues and initiates corporate action planning and resolution processes for defined service level failures.
    4. Participated in the refinement of audit programs for all airport lines of service including Cabin Appearance, Cargo, Fueling, Customer Service, Lobby, Ramp, Unaccompanied Minor, Wheelchair, Security & Skycap.
    5. Assisted customers with reservations, rate quotes, customer concerns, and lost and found, and answer general questions.
    6. Assisted with callback management, account receivables, rental agreement completion, and miscellaneous tasks.
    7. Assisted the department to retrieve, print, copy, distribute, file, and ensured proper retention of reports and departmental paperwork.
    Years of Experience
    Experience
    2-5 Years
    Experience Level
    Level
    Executive
    Education
    Education
    Bachelor In Airport Management

    Associate Airport Representative Resume

    Objective : As an Associate Airport Representative, checked and verified Freight Forwarder invoices for both imports and exports, obtain approval from respective department Heads, and forwards these to Finance for payment.

    Skills : Self-motivated, Proactive, with a desire to learn/grow.

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    Description :

    1. Implemented security measures required for the designated threat level, as specified in the Airport Security Program or Transportation Security Administration Security Directives.
    2. Conducted investigations of security-related incidents at the airport.
    3. Provided counseling to airport employees on security policies and procedures as needed.
    4. Provided customer service assistance to the airport community stakeholders to ensure a safe and secure environment.
    5. Prepared written incident and statistical data reports or other security-related reports for management and executive-level personnel.
    6. Participated in meetings or planning sessions for airport projects as assigned.
    7. Communicated effectively with department personnel and the general public.
    Years of Experience
    Experience
    2-5 Years
    Experience Level
    Level
    Executive
    Education
    Education
    Bachelor In Airport Management

    Assistant Airport Representative Resume

    Objective : As an Assistant Airport Representative arranged air and sea shipment pick-up at all origins through freight forwarders/shipping line/ Airline by coordinating with international suppliers and local customers.

    Skills : Critical Thinking, Knowledge of airline policies, Organizational.

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    Description :

    1. Prepared daily business paperwork such as rental contracts, and coupons.
    2. Ordered supplies and forms to maintain adequate stock.
    3. Notified Management of potential customer service issues in a timely manner.
    4. Performed various administrative and miscellaneous reports, supplied maintenance, and processed customer billing.
    5. Performed miscellaneous and other back office-related duties as assigned.
    6. Inventory vehicles to appropriate brands, stalls, and with appropriate designations using a handheld device.
    7. Marked vehicles with appropriate hold codes and arrange for movement to the appropriate area on the lot.
    Years of Experience
    Experience
    2-5 Years
    Experience Level
    Level
    Executive
    Education
    Education
    Bachelor In Airport Management

    Junior Airport Representative Resume

    Objective : As an Junior Airport Representative, coordinated with procurement/store/CFS/ shipper/freight forwarder/shipping line/ transporter and end customer for delivery. Arranged shipping line debit notes, detention, security, and freight forwarder charges.

    Skills : Communication, Interpersonal, and Problem-Solving.

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    Description :

    1. Verified the transportation report in advance and prepare for all arriving guests and departing guests.
    2. Performed other tasks or projects as assigned by the Bell Captain, Hotel Assistant Manager, Front Office Manager, Director of Rooms, and General Manager.
    3. Able to maintain an accurate working knowledge of the town, as well as information about the hotel and all special events that are happening on the island.
    4. Created WOW moments that last by offering them Ws Signature Service after drop off while escorting them to their flight check-in desk.
    5. Cleaned and well-maintained Welcome Board easily visible for guests departing from the gate.
    6. Ensured all guests' names are spelled correctly and are easy to read from a distance.
    7. Assisted guests with their luggage, and guide them to the pickup area.
    Years of Experience
    Experience
    0-2 Years
    Experience Level
    Level
    Entry Level
    Education
    Education
    Bachelor In Airport Management