Application Support Engineer Resume Samples

Description :

1. Provided production support and undertook steps to improve the availability of the application.
   
2. Performed incident resolution, problem mgmt, change mgmt and other activities according to agreed SLAs.
3. Coordinated monthly application releases with the business team and other stakeholders and ensured that agreed timelines are met.
4. Conducted code review sessions with the team to accelerate back-logged problem resolution.
5. Ensured the integrity and availability of the latest code by periodically creating SVN repositories.
6. Designed and developed two new batch jobs (using Scala) that enabled forecast consumption at the sub-assembly level.
7. Analyze trends that emerge from multiple tickets to help provide other technical teams actionable information to address.

Experience

0-2 Years

Level

Entry Level

Education

Biotechnology

Description :

1. Configured Authentication methods in control access to the applications.
2. Actively involved in the security operations of the system by closely monitoring the systems and blocked unwanted threats.
3. Resolved the tickets on time and maintained the SLA's to ensure the smooth running of the workflow.
4. Ensured stable and secure connections and cutting down the risks to minimal.
5. Performed the Application Whitelisting and other security tasks to prevent unauthorized access and protect the information.
6. Maintained scripts to ensure a secure IIS administration.
7. Expertise in taking backup and restoring data using various techniques.

Experience

2-5 Years

Level

Junior

Education

Engineering

Description :

1. Preformed Installation, adding and replacement of Disks, Cards, and Maintenance of SUN Servers.
2. Installed, upgraded and loaded Patches and Packages on Sun Servers.
3. Attended to users, developer problems, troubleshoot the system and end-user issues.
4. Created and maintained Operating System Installation Documents.
5. Scheduled Jobs using CRONTAB and AT Utility and wrote shell scripts to automate System processes.
6. Provided post-sales technical support for customers via phone and e-mails.
7. Worked on software development projects related to telecommunications and RF.

Experience

2-5 Years

Level

Junior

Education

Engineering

Description :

1. Installed and configured SharePoint for the Production and PPE Environments.
2. Worked extensively with central administration console to perform server reports, manage errors, loggings, web applications, site collections.
3. Site and subsites are created to facilitate the end-user of both departments.
4. Create SharePoint groups and assigned different permission levels to different sites.
5. Configured Authentication methods in IIS to control access to the applications.
6. Maintained scripts to ensure a secure IIS administration.
7. Expertise in taking backup and restoring data using various technics.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Designed, developed, and execution of test plans and strategies.
2. Installation, Configurated, Administrated and Maintenance of BEA Weblogic Server 8.1/9.2 on Red Hat Linux and Windows Operating systems.
3. Designed and developed JDBC connection objects for data retrieval and update.
4. Deployed the applications on multiple Weblogic Servers and maintained Load balancing, high availability and Failover functionalities.
5. Designed and developed web applications using Servlets, JSP, Java Beans and Threads.
6. Developed JSP with HTML and JavaScript for data presentation and collection.
7. Configured clustering EJB objects, JDBC connections, and JMS connection factories.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Diagnosed and corrected bugs across multiple applications written in C#, JavaScript, Java, Visual Basic 6, and SQL stored procedures.
2. Worked development and QA tasks within a SCRUM team.
3. Developed support tools and processes to enhance production support workflow.
4. Created and tracked work items, and communicate timelines for users and clients.
5. Set up monitoring and alerts for applications. Analyzed application data to identify issues.
6. Coordinated with developers, production support, and clients to smooth out escalation and resolution processes.
7. Provided support for escalated production issues during business and after hours.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Preformed Installation, adding and replacement of Disks, Cards, and Maintenance of SUN Servers.
2. Installed, upgraded and loaded Patches and Packages on Sun Servers.
3. Attended to users, developer problems; did troubleshoot the system and end-user issues.
4. Created and maintained Operating System Installation Documents.
5. Monitored system performance, tune-up kernel parameter, added hosts, users.
6. Scheduled Jobs using CRONTAB and AT Utility and wrote shell scripts to automate System processes.
7. Supported and resolution of application and software issues. Documentation of new and current procedures.

Experience

2-5 Years

Level

Junior

Education

Engineering

Description :

1. Worked on the Red Hat Enterprise 4/5 platform and Sun Solaris one.
2. Configured Clusters on WebLogic using the WebLogic Console.
3. Performed hot deployment of applications on WebLogic.
4. Configured database connectivity using JDBC and Configured WebLogic Virtual hosts Configured SSL communication.
5. Installed and configured Apache as a plug-in on a UNIX environment and deployed applications.
6. Supported LDAP, AdminConsole, iPlanet, WebLogic Applications, Sales Tools.
7. Worked closely with designers, developers and partners.

Experience

2-5 Years

Level

Junior

Education

Computer Science

Description :

1. Created user accounts, modified and deleted according to the environment using user Administration Worked on Monthly security updates.
2. Experienced in taking backup and restoring data using various technics Monitored and managed swap space.
3. Configured multiple ASP.NET websites in IIS 6.0 using Virtual IPs.
4. Configured Authentication methods in IIS 6.0 to control access to the applications.
5. Maintained scripts to ensure a secure IIS administration.
6. Troubleshot and maintained Linux and Windows Servers.
7. Monitored and escalated outages and customer-facing issues after hours.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Expertise in taking backup and restore data using various technics Installed and configured.
2. Configured multiple ASP.NET websites in IIS using Virtual IPs.
3. Deployed ASP.NET applications in IIS and configured the data sources.
4. Configured Authentication methods in IIS to control access to the applications.
5. Configured Thresh-hold values in Manage engine applications manager Used by the monitoring team.
6. Maintained scripts to ensure a secure IIS administration. Net application support and integration with IIS.
7. Installed Equifax certificates in IIS and configured security ports.

Experience

5-7 Years

Level

Executive

Education

B.E

Description :

1. Experienced in taking backup and restoring data using various technics Monitored and managed swap space.
2. Installed and configured .NET applications on the webserver.
3. Configured multiple ASP.NET websites in IIS using Virtual IPs.
4. Configured Authentication methods in IIS to control access to the applications.
5. Maintained scripts to ensure a secure IIS administration.
6. Installed Equifax certificates in IIS and configured security ports.
7. Maintained and updated Active Directory, GPOs, Global Groups and Resultant Set of Policy for authentication.

Experience

7-10 Years

Level

Management

Education

B.Tech