Assistant Front Desk Manager Resume Samples

Description :

1. Handle guest issues in an exemplary and expedient manner.
2. Warmly greet incoming and outgoing customers while assisting them with checking in and out of their rooms, this number is often as high as 60 a day.
3. Performed often while a sole associate at the front desk.
4. In this role, one functions as the Manager on Duty, settles all accounts for the day, adds information to excel for forecasts.
5. Increased overall net promoter score for spa within the region through ongoing training and coaching.
6. Handled upset guests and dealt with multiple tasks at one to ensure guest satisfaction.
7. Created a positive experience by engaging and welcoming guests as they enter the lobby.

Experience

7-10 Years

Level

Management

Education

BA In Philosophy

Description :

1. Responsible for running the front desk of a franchise hotel.
2. Responsible for providing 100 percent guest satisfaction per company policy.
3. Duties included check-in and checkouts and informing housekeeping of room status.
4. Responsible for assigning cleaning schedules to housekeepers.
5. While at Baymont received an award for the best of the best Baymont Inn.
6. Improved communications with the franchise director.
7. Suggested and implemented new breakfast items for free breakfast resulting in better customer service.

Experience

7-10 Years

Level

Management

Education

BBA In Management

Description :

1. Oversee front-office operations and provide impeccable customer service.
2. Resolve customer complaints and answer customers' questions regarding policies and procedures.
3. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
4. Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
5. Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
6. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
7. Train and instruct employees in job duties and company policies or arrange for training to be provided.
8. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
9. Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.

Experience

10+ Years

Level

Senior

Education

BA In Liberal Studies

Description :

1. Answered and quickly redirected &/or made reservations for customers.
2. Manage office supplies, vendors, organization and upkeep.
3. Direct guests and route deliveries and courier services.
4. Screen applicant resumes and coordinates both phone and in-person interviews.
5. Answer and manage incoming and outgoing calls while recording accurate messages.
6. Complete data entry, track resumes and maintain the applicant tracking system.
7. Screen all visitors and directed them to the correct employee or office.
8. Monitor payments due to clients and promptly contact clients with past due payments.
9. Researched and resolved accounts payable discrepancies.

Experience

7-10 Years

Level

Management

Education

Associate Of Arts

Description :

1. Checking in and checking out guests of the hotel and providing information about the hotel's services, facilities, and amenities.
2. Handling daily & night audit procedures and being responsible for verifying the accuracy of guest accounts, balancing charges and revenues and assisting with all operations of guest services.
3. Speaking clearly and communicating with all types of people.
4. Welcomed and registered hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
5. Provide superior customer service to guests with a smile.
6. Guests were shown priority by showing professional courtesy.
7. Assertive and took initiative to reach out to potential business and bring in more revenue.

Experience

7-10 Years

Level

Management

Education

Certificate In Marketing

Description :

1. Training, scheduling, ordering, and oversight of 30 employees for a 430 room property.
2. On occasion, oversight of adjacent property was inherited and the subsequent role of dual Manager on Duty was evident.
3. Implemented efficient SOPs to practice AVPM(Valet System), and trained associates to follow those standards.
4. Maintenance and upkeep of all front desk supplies, and commissions for front desk staff.
5. Scheduling responsibilities were limited to Front Office Agents, PBX, and Concierge while Valet was sub-contracted.
6. Maintaining awareness of group reservations coming to the hotel(Resumes).
7. Proper room control to ensure fluid operations during the day.
8. Continuous training to Front Desk staff so that expectations were met.
9. Interaction with other Departments to complete guest requests using HotSoS.

Experience

7-10 Years

Level

Management

Education

Master Of Science

Description :

1. Greet all guests, ensuring that they receive outstanding and welcoming customer service upon entry.
2. Answer phones managing a multi-line switchboard by providing efficient and professional phone etiquette.
3. Deal with all guest inquiries in a responsible/courteous manner, in person, on the telephone or via e-mail.
4. Assist in training new front office staff and assist in providing on-going training to front office staff.
5. Enter and locate guest and work-related information using computer database systems.
6. Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
7. Maintain communication with Front Desk Operations Manager of all front office situations through verbal communication, e-mail or logbook.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
2. Observe and monitor staff performance to ensure efficient operations and adherence to the facility's policies and procedures.
3. Monitor the revenue activity of the hotel or facility.
4. Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
5. Coordinate front-office activities of hotels or motels, and resolve problems.
6. Collect payments and record data pertaining to funds and expenditures.
7. Confer and cooperate with other managers to ensure coordination of hotel activities.

Experience

2-5 Years

Level

Junior

Education

Administrative

Description :

1. Played a role in helping the business to open by being a part of the location set up, marketing, and grand opening.
2. Excelled in a role requiring the ability to handle a variety of customer service and administrative tasks and resolving customer issues with expediency.
3. Demonstrated proficiencies in telephone and front-desk reception, scheduling and managing appointments within a high-volume environment.
4. Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
5. Consistently praised by management for the quality of work, attention to detail, exemplary customer service delivery, and team-player attitude.
6. Helped the business to successfully open and grow.
7. Training new employees. Built and maintained customer relationships.

Experience

2-5 Years

Level

Junior

Education

Bachelors

Description :

1. Checked guests in and out of the hotel.
2. Took all forms of payments, handled all guest complaints or issues they may have had while at the hotel.
3. Kept track and ordered all innovatory for the hotel such as housekeeping supplies, and food orders for the kitchen.
4. Responded to all online reviews in a timely manner.
5. Assigned rooms to each housekeeper.
6. Helped with the laundry and housekeeping when short handed.
7. Keep the lobby and dinning area clean.
8. Counted the till at the beginning and end of every shift.
9. Assisted owner of the hotel with the business management of the hotel.

Experience

2-5 Years

Level

Executive

Education

Tourism