Automotive Service Director Resume Samples

The Automotive Service Director is responsible for managing the service department of an automotive dealership or independent service facility. This includes overseeing the operations of the shop, managing customer relations, and ensuring that all vehicles are serviced properly and on time. Duties and responsibilities associated with the role and mentioned on the Automotive Service Director Resume are – employee supervision, scheduling, ordering and maintaining parts and supplies, maintaining records, developing service policies, and procedures, and ensuring customer satisfaction.

Skills necessary for this position include strong communication, organizational, and problem-solving skills, the ability to prioritize duties and manage multiple tasks simultaneously, and the ability to delegate tasks and follow up with employees to ensure that all work is completed on time and in accordance with dealership standards. A bachelor’s degree in Automotive Technology or a related field is usually required for this role. Prior work experience managing an automotive service department is also preferred.

Automotive Service Director Resume example

Automotive Service Director Resume

Summary : As an Automotive Service Director, inspected and tested equipment, performed preventive maintenance work, engine tune-ups, oil change, tire rotation, filter replacement, tire change, wheel balance testing.

Skills : Strong written and verbal communication skills, Analytical skills.

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Description :

  1. Prepared and administered an annual operating budget for the service and parts departments.
  2. Maintained reporting systems required by general management and the factory.
  3. Attended manager's meetings Held weekly department meetings.
  4. Strived for harmony and teamwork within the departments and with all other departments.
  5. Hired, trained, motivated, and monitored the performance of the service and parts department managers.
  6. Understood, kept abreast of, and complied with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, and OSHA Right-to-Know.
  7. Effectively present information to top management, public groups, and/or boards of directors.
                Years of Experience
                Experience
                10+ Years
                Experience Level
                Level
                Entry Level
                Education
                Education
                Degree in Automotive Technology


                Automotive Service Director Resume

                Summary : Demonstrated experience as an Automotive Service Director on cars and light trucks along with an ASE certificate. Responsible for diagnosing, maintaining, and repairing customer vehicles. Responsible for tasks such as cleaning, vehicle paining and detailing.

                Skills : Fast learner, Strong communication skills.

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                Description :

                1. Understood, kept abreast of, and complied with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, and OSHA Right-to-Know.
                2. Understood and ensured compliance with manufacturer warranty and policy procedures.
                3. Established and maintained good working relationships with customers to encourage repeat and referral business.
                4. Fostered professional employee development and coordinated with department managers to determine the need for advanced training.
                5. Maintained high-quality service repairs and minimizes comebacks and Conducted periodic spot checks of completed jobs for thoroughness and quality.
                6. Made customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
                7. Fostered professional employee development and coordinated with department managers to determine the need for advanced training.
                Years of Experience
                Experience
                7-10 Years
                Experience Level
                Level
                Management
                Education
                Education
                Degree in Business Administration


                Automotive Service Director Resume

                Summary : As an Automotive Service Director, fixed, inspected and maintained cars, trucks, SUVs and other vehicles for drivers. Used tools to find any potential issues with some ones vehicle, explains problems with the car to the driver and performing maintenance on the car to fix it or prevent it from future breakdowns or issues.

                Skills : Excellent knowledge of mechanical, Electrical, and electronic components of vehicles.

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                Description :

                1. Handled customer complaints immediately and according to the dealership's guidelines.
                2. Administered warranty claims, reviewed warranty policy adjustments understands and applies warranty guidelines, ensure correct processing of claims, and communicates warranty information and clarifications to customers.
                3. Developed dealership service and parts pricing plans and recommends them to the dealer or general manager.
                4. Worked with parts and service managers to find ways to improve the overall profitability of the dealership.
                5. Kept abreast of new equipment and tools available and recommends purchases and Served as liaison with factory representatives.
                6. Handled customer complaints immediately and according to the dealership's guidelines.
                7. Administered warranty claims reviewed warranty policy adjustments, understands and applies warranty guidelines, ensure correct processing of claims, and communicated warranty information and clarifications to customers.
                  Years of Experience
                  Experience
                  7-10 Years
                  Experience Level
                  Level
                  Management
                  Education
                  Education
                  Degree In Management

                  Automotive Service Director Resume

                  Summary : Skilled Automotive Service Director to maintain and repair vehicles. Responsible for troubleshooting issues and fixing them aiming for maximum reliability and functionality. Tasked with maintaining a clean and safe working environment.

                  Skills : Ability to multi-task, Good physical condition.

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                  Description :

                  1. Set a clear vision and goals for the Service Department to achieve targeted performance.
                  2. Engaged and motivated the team to achieve key goals, performance expectations, and AutoNation best practice processes
                  3. Attracted, developed, and retained the very best talent for the store and Created an exceptional customer experience to drive customer loyalty.
                  4. Ensured the Service area is retail-ready with proper displays, point-of-purchase information, and visible competitive pricing for maintenance products.
                  5. Managed the business in accordance with AutoNation and manufacturer requirements and processes.
                  6. Developed dealership service and parts pricing plans and recommends them to the dealer or general manager.
                  7. Led and managed implementation and customization of SharePoint to replace the legacy document approval system and document filing system.
                  Years of Experience
                  Experience
                  7-10 Years
                  Experience Level
                  Level
                  Management
                  Education
                  Education
                  B.A.

                  Automotive Service Director Resume

                  Headline : As an Automotive Service Director, Worked to develop and refine client-specific strategies and account plans including sales targets, forecasting, relationship mapping/strategies, whitespace opportunities as well as growing existing business lines.

                  Skills : Critical thinking and Problem-solving skills.

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                  Description :

                  1. Created and developed key client executive relationships, up to the C-suite, at target clients, while building consensus across multiple functional areas.
                  2. Identified, articulated and synthesized client needs to close complex and comprehensive outsourcing engagements.
                  3. Articulated client business strategies/needs and overlay Concentrix solutions to develop a client sales strategy to drive revenue.
                  4. Drove a holistic sales strategy that represents a breadth of services (customer contact solutions, analytics, software).
                  5. Analyzed clients' business needs and customize Concentrix offerings to meet those needs, including innovative outsourcing service approaches and an ROI/cost-benefit analysis.
                  6. Led a team of subject matter experts through the sales and delivery processes by collaborating to drive all solution elements including training, HR, implementation, IT, and operations.
                  7. Wrote speeches and articles for publication that conform to the prescribed style and format. 
                  Years of Experience
                  Experience
                  5-7 Years
                  Experience Level
                  Level
                  Executive
                  Education
                  Education
                  B.A.

                  Automotive Service Director Resume

                  Objective : As an Automotive Service Director am to swiftly and accurately identify the source of automotive problems and propose plans to repair the same. Maintained a professional appearance. Maintained a safe work environment.

                  Skills : Good time-management skills, Great interpersonal and communication skills.

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                  Description :

                  1. Ensured that the Agency, in every area, delivers the best possible product, firmly grounded in a thoughtful, strategically sound understanding of the Client's business, the account's long-term direction, and the tasks at hand.
                  2. Ensured that the agency work reflects our integrated expertise and that input and contribution from the integrated team had been sought out and implemented.
                  3. Ensured Client work is executed to the highest level of quality and as efficiently as possible on time and budget and Reviewed all materials before Client review.
                  4. Kept Client and Leadership updated on the status of account activities and Elevated issues and opportunities as required.
                  5. Assumed full responsibility for the digital integration of the business, being able to connect strategy, brand, and CRM initiatives.
                  6. Assumed responsibility for the development of annual plans, and monthly roadmaps reviews and take the lead role in executing key opportunities identified within the plan.
                  7. Developed effective, insightful, media-agnostic selling strategies to motivate creative excellence while maintaining a strategic course.
                  Years of Experience
                  Experience
                  2-5 Years
                  Experience Level
                  Level
                  Executive
                  Education
                  Education
                  Degree In Management

                  Automotive Service Director Resume

                  Objective : As an Automotive Service Director, responsible for leading teams that provide exceptional customer service by managing their schedules, scheduling appointments, training employees on how best to perform efficiently, and developing relationships with customers.Built relationships with clients.

                  Skills : Understanding of automotive air-conditioning systems.

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                  Description :

                  1. Created and executed an appropriate sales strategy for all national key accounts to grow the revenue footprint within each account.
                  2. Communicated with major clients regularly and respond to queries in a timely manner.
                  3. Coordinated the involvement of company personnel, including support, service, and management, to meet account performance objectives and customers' expectations.
                  4. Proactively assessed, clarified, and validate customer needs on an ongoing basis.
                  5. Made sure clients receive requested products and services in a timely fashion.
                  6. Offered our products and services Read, analyzed, and interpreted the most complex documents, and responded effectively to the most sensitive inquiries or complaints. 
                  7. Crafted selling strategies with the input of the lead planner and creative leads.
                  Years of Experience
                  Experience
                  2-5 Years
                  Experience Level
                  Level
                  Executive
                  Education
                  Education
                  Degree in Automotive Technology

                  Automotive Service Director Resume

                  Objective : As an Automotive Service Director role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating an exceptional service experience for our Customers.

                  Skills : Organizational and Time management.

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                  Description :

                  1. Assured that customers are satisfied with their new or used vehicles as they enter the dealership.
                  2. Maintained accurate records for each repair performed by the service department.
                  3. Provided leadership to support team members in meeting company goals and Managed the day-to-day operations of a service department.
                  4. Responsible for keeping current clients satisfied and daily delivering exceptional client service.
                  5. Maintained detailed knowledge of products and services to ensure products and services consistently meet client needs.
                  6. Drove a highly efficient sales and production operation to get Customers in and out quickly while ensuring our fix-it-right first-time brand promise is upheld.
                  7. Responded to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      Degree in Automotive Technology

                      Automotive Service Director Resume

                      Objective : As an Automotive Service Director, responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction and driving innovation and continuous improvement in partnership with internal and external stakeholders in a matrix environment.

                      Skills : Leadership, Communication, and Interpersonal Skills.

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                      Description :

                      1. Inspected vehicle computer and electronic systems and Forecasted goals and objectives for the departments and strives to meet them.
                      2. Conducted regular maintenance work such as replacing fluids, and lubricating parts.
                      3. Managed the activities of the service department, ensuring efficient and profitable operation of the department.
                      4. Planned, organized, and led service department operations to meet/exceed dealership goals and manufacturer requirements.
                      5. Maintained profitability while controlling expenses and maintaining customer satisfaction (CSI).
                      6. Assisted and monitored the shop's productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
                      7. Ensured proper warranty procedures are followed, claims review, billing, and collection.
                      Years of Experience
                      Experience
                      0-2 Years
                      Experience Level
                      Level
                      Entry Level
                      Education
                      Education
                      B.A.

                      Entry Level Automotive Service Director Resume

                      Objective : As an Entry Level Automotive Service Director, responsible for the overall management of all aspects of service and maintenance. Ensured that customer satisfaction, quality control, performance improvement, and efficiency are maintained at all times while maintaining an excellent level of both operational and financial results.

                      Skills : Knowledge of automotive systems, Repair procedures.

                      Entry Level Automotive Service Director Resume Sample
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                      Description :

                      1. Performed maintenance and repair on customer vehicles and Identified problems with vehicles using diagnostic equipment.
                      2. Explained automotive repairs and issues and provide great customer service and Planed repair procedures using charts manuals and experience.
                      3. Tested the functionality of parts and systems and Performed basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.
                      4. Repaired and replaced brake pads, wheel bearings, sensors, and other parts.
                      5. Analyzed and interpreted general business periodicals, professional journals, technical procedures, or governmental regulations. 
                      6. Wrote reports, business correspondence, and procedure manuals and effectively presented information and responded to questions from groups of managers, clients, customers, and the general public.
                      7. Read, analyzed, and interpreted common scientific and technical journals, financial reports, and legal documents.
                                      Years of Experience
                                      Experience
                                      0-2 Years
                                      Experience Level
                                      Level
                                      Entry Level
                                      Education
                                      Education
                                      B.A.