Bank Collector Resume Samples

A Bank Collector is a professional responsible for ensuring that customers make payments in a timely manner. They are tasked with reaching out to customers to discuss payment options and devise payment plans to help customers settle their debts. While the duties vary based on the type of sector and type of customers, the following are certain core and common tasks mentioned on the Bank Collector Resume – handling customer complaints, solving customer disputes, identifying and solving discrepancies in customer accounts, and undertaking responsibility for accurately recording customer information and updating customer records.

Bank Collectors need to have excellent customer service skills and be adept at problem-solving. They must be able to handle customer complaints and resolve customer disputes quickly and efficiently. In addition, Bank Collectors should possess strong communication and negotiation skills. An associate’s degree in accounting, finance, or a related field, or equivalent experience in the field, is generally required for this position.

Bank Collector Resume example

Bank Collector Resume

Summary : As a Bank Collector, worked conditions associated with the job. Reserved the right to revise the job or to require that other or different tasks be performed when circumstances change. Developed strong customer service skills and understanding what customers want.

Skills : Time Sensitive Environment, Strong typing and computer skills.

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Description :

  1. Made outbound calls to delinquent accounts as well as managing inbound calls.
  2. Resolved past due situations and reduce bank risk while maintaining banking relationships.
  3. Mitigated losses in the residential mortgage department.
  4. Maintained and updated the collection cards daily with accurate and complete information.
  5. Located borrowers through various skip tracing methods.
  6. Determined reasons for non-payment, negotiated payment arrangements, offered suggestions to customers on how to meet their obligations and advise them as to the possible consequences of not meeting the obligations.
  7. Contributed when possible to the monitoring of Money Laundering suspicious Activity and attend any Bank sponsored BSA Training.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Degree In Finance


Bank Collector Resume

Summary : As a Bank Collector, called customers with delinquent accounts and attempts to secure payment or obtained loss mitigation workout agreement or secure the asset via Voluntary Repossession or Deposit.

Skills : Microsoft Word and Excel required, Excellent customer service.

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Description :

  1. Mailed form letters to customers to encourage payment of delinquent accounts.
  2. Conferred with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
  3. Made direct contacts with delinquent account customer.
  4. Recorded information about financial status of customer and status of collection efforts.
  5. Ordered repossession or recommends placement to the field, agency or attorney.
  6. Received payments and posts amount paid to customer account. Processed phone payments for delinquent customers. 
  7. Reviewed account for possible loss mitigation options, offers the possibility to the client, and refers the client to the Loss Mitigation Workout Unit.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Degree In Finance


Bank Collector Resume

Objective : As a Bank Collector, collected delinquent loan accounts following standard policies and procedure while working under general supervision. Interacted with employees within Collections and other departments as well as branches to provided quality service, solved problems, and achieved goals.

Skills : Attention to detail, Multi-tasking, Work under pressure.

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Description :

  1. Managed difficult or emotional customer situations and responds promptly to customer needs.
  2. Contributed to building a positive team spirit. Treated people with respect and upheld organizational values
  3. Demonstrated accuracy and thoroughness and looks for ways to improve and promote quality.
  4. Contacted delinquent customers and set up payment plans.
  5. Coordinated with branches and loan officers to solve problems and achieve goals.
  6. Reviewed payment histories to ensure payments are correctly posted and send researches to correct errors as needed.
  7. Handled incoming departmental calls during assigned phone time and at all times when heavy phone traffic occurs.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      Degree In Finance

                      Bank Collector Resume

                      Summary : As a Bank Collector, employed letter, phone and e-mail contacted with customers to schedule repayment and collected past due payments for any assigned past due loan, with minimum delay or problems, mitigated collection and legal expenses when possible.

                      Skills : Communicational skills, Moderate writing skills.

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                      Description :

                      1. Skipped traces customer to new address by inquiring at post office, questioning references/neighbors or via any leads that may come up via the credit bureaus or other creditors.
                      2. Attempted to repossess merchandise, such as automobile, furniture, and appliances when customer fails to make payment.
                      3. Cooperated with Collections Team to achieve department goals. Investigated and followed through on promised payments.
                      4. Provided customer service in areas beyond collections. Waived late charges as needed.
                      5. Maintained proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
                      6. Resolved all customer related issues. Handled high call volume a timely manner.
                      7. Familied with account service procedures, fair debt collection practices, loan collection policies and procedures.
                      Years of Experience
                      Experience
                      7-10 Years
                      Experience Level
                      Level
                      Management
                      Education
                      Education
                      Bachelor’s Degree In Finance

                      Bank Collector Resume

                      Objective : As a Bank Collector, Resolved all banking related queries of customers. Interpreted information effectively. Resolved all customer related issues. Handled high call volume in a timely manner.

                      Skills : Planning, Time Management.

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                      Description :

                      1. Met performance goals under pressure. Escalated issues requiring problem solving and decision making.
                      2. Ensured the collection attempts of all consumer loans assigned and make sure all efforts are recorded in SHAW.
                      3. Provided support as needed for the collection of commercial loans assigned.
                      4. Documented all communication with customers utilizing the SHAW Collection System.
                      5. Answered telephone calls from customers in regards to messages and letters received by customer.
                      6. Obtained necessary paperwork prior to repossession and assisted in the repossession process when needed.
                      7. Assisted in the research of customer accounts in regards to payment corrections, late fees, misapplied payments.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      Degree In Finance

                      Bank Collector Resume

                      Objective : As a Bank Collector, responsible for Administering and documenting customer account maintenance requests.Monitoring all inbound and outbound calls for bank. Managing all urgent payment options for credit cards and account dues, Maintaining document for all account activities through appropriate logging.

                      Skills : Planning, Administrative Skills.

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                      Description :

                      1. Answered questions in regards to payment extensions and due date changes for lenders or customers.
                      2. Researched customers portfolio to obtain additional contact information when necessary.
                      3. Ran Skip Trace on customers when necessary.
                      4. Contacted past due covered loans by phone, and mail appropriate letters in accordance with early intervention procedures developed to resolve past due loans.
                      5. Followed all United Community Bank Policy and Procedures using the utmost integrity to perform the duties required in your position.
                      6. Attended all required training on Loan Policy, departmental procedures as well as training on Laws and Regulations.
                      7. Read, understood, and adhered to all United Community Bank Policy and Procedures as well as any future revisions.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      Degree In Finance

                      Bank Collector Resume

                      Summary : As a Bank Collector, maintained complete records of bank account holders. As a bank clerk, used a computer and specialized software to record important information like loan details and investment records and prepare monthly account statements. Handled the daily transactions at the cash counter of the bank like deposits and withdrawals and maintain records in the books.

                      Skills : Recording, Maintenance Skills.

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                      Description :

                      1. Read, understood, and complied with various laws to the extent applicable including, but not limited to, the Fair Debt Collection Practices Act, The Fair Credit Reporting Act, The Gramm-Leach-Bliley Act, The Electronic Fund Transfer Act, The Equal Credit Opportunity Act and The Dodd-Frank Act.
                      2. Read, understood, and adhered to the Unfair, Deceptive and/or Abusive Acts or Practices.
                      3. Elevated to department management all issues requiring approval outside of the authority of the collectors position and all issues that may adversely affect United Community Bank.
                      4. Familied with fair debt collection practices account service procedures as well as procedures and policies behind loan collection.
                      5. Familied with the daily tasks of contacting customers reviewing and preparing reports and maintaining communication with various parties through a range of communication channels to perform loss mitigation and recovery activities.
                      6. Managed emergency payment options for account dues and credit card accounts Maintained account activity documentation with appropriate banking softwire.
                      7. Responsible for Coordinating with customers and informed about any delinquencies in account. Analyzing customer issues and recommends appropriate resolution.
                              Years of Experience
                              Experience
                              7-10 Years
                              Experience Level
                              Level
                              Management
                              Education
                              Education
                              Degree In Finance

                              Bank Collector Resume

                              Summary : As a Bank Collector, responsible for Developing effective collection module for all bank representatives. Ensuring achievement of all departmental objectives. Assisting in negations for terms as per departmental guidelines. Coordinating with customers to resolve all delinquent issues.

                              Skills : Customer Service, Banking.

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                              Description :

                              1. Maintained important customer and financial records to ensure that the bank branch remains efficient and follows reporting and financial management laws and guidelines.
                              2. Directed customers to bank-related facilities like opening an account, passbook updates, applying for a loan, integrating accounts through net banking, credit card or debit card issue, and many more.
                              3. Ensured compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. 
                              4. Delivered exceptional customer experiences is at the heart of what we do at Bank of Hawaii.  
                              5. Listened, understood and delivered what our customers need to help them build a better tomorrow.
                              6. Managed daily transactions like cash deposits and withdrawals, the opening of accounts, cheque deposits. 
                              7. Handled the cash counter or a particular desk like loans, credit cards or savings bank.
                              Years of Experience
                              Experience
                              7-10 Years
                              Experience Level
                              Level
                              Management
                              Education
                              Education
                              Bachelor’s Degree In Finance

                              Bank Collector Resume

                              Summary : As a Bank Collector, responsible for Coordinating with customers and informed about any delinquencies in account. Analyzing customer issues and recommends appropriate resolution. Monitoring customer requests and assisting in lending of funds as per bank regulations. Performing research for credit reports of customers and performed analysis.

                              Skills : Reporting, Analyzing Skills.

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                              Description :

                              1. Entered data of several daily activities like pension records and account statements. In-charged of consolidating and maintaining monthly reports and statements.
                              2. Helped customers with their problems like closing a bank account, re-issuing debit cards. A customer may need to inquire about a transaction that they dont recognize as being made. 
                              3. Checked the transaction record and discuss with management to satisfy the customers enquiry.
                              4. Reported to the bank manager for the daily, weekly and monthly status of business records.
                              5. Processed payments for checks, invoices, and other documentation using computer software programs.
                              6. Provided information about loan rates, repayment schedules, loan limits, and other banking products and services to potential customers.
                              7. Recorded daily bank transactions in a ledger or database using computer software.
                              Years of Experience
                              Experience
                              7-10 Years
                              Experience Level
                              Level
                              Management
                              Education
                              Education
                              Degree In Finance

                              Bank Collector Resume

                              Summary : As a Bank Collector, Provided assistance to borrowers for loss mitigation processes. Responsible for Analyzing issues and if required escalated it to management, maintaining updating knowledge of all banking policies and procedures.

                              Skills : Planning, Banking, Business Assistant.

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                              Description :

                              1. Processed loan applications, including collecting financial information from applicants and preparing loan agreement documents.
                              2. Maintained records of customer accounts, including updating account balances and making deposits and withdrawals.
                              3. Prepared reports on the status of loans, including outstanding balances and delinquencies on payments.
                              4. Processed checks by inputting data into the computer system and updating customer records.
                              5. Identified opportunities for new business by contacting potential clients and building relationships with them
                              6. Handled customer service issues such as resolving complaints, answering questions about bank products or services, and processing check deposits.
                              7. Familied with the latest technologies and learning how to use them effectively. 
                              Years of Experience
                              Experience
                              7-10 Years
                              Experience Level
                              Level
                              Management
                              Education
                              Education
                              Bachelor’s Degree In Finance