Bilingual Customer Service Rep Resume Samples

Description :

1. Registration for new and existing patients.
   
2. Updates for established patient records.
3. Greet patients for appointments, answers and directs calls appropriately, patient calls for a reminder of appointments.
4. Assisting patients and guarantors with insurance.
5. Copy of new insurance and insurance updates.
6. Verify Insurance eligibility and coverage copays and deductibles.
7. Patient's insurance verification for all types of insurance.
8. Collect Payments for copays or for services rendered or self-pay patients.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Establishes rapport, defines needs, explains solutions, handles resistance and recommends action.
2. Opens and completes the appropriate processes on new accounts.
3. Provides the customer with detailed information regarding the accounts and will cross-sell other bank products as appropriate.
4. Provides ongoing support to customers regarding products and services.
5. Provides solutions to difficult situations, errors, or obstacles to achieving customer satisfaction.
6. Builds and maintains relationships with customers by frequent follow-up to ensure their satisfaction.
7. Accepts consumer loan applications and knowledgeable of all consumer loan products.
8. Completes the loan documents and handles closings, however, would not have lending authority to decision loans.

Experience

7-10 Years

Level

Management

Education

Certificate

Description :

1. Approved applications for services for small and large companies that go into military bases.
2. Organized large accounts.
3. Provided a 10-year background check.
4. Answered phones, ordered office products, set up appointments between tutors and clients, Excel time cards, converted letters from English to Spanish.
5. Help with English homework, pronunciation, and reading.
6. Maintained customer records by updating credit card account information.
7. Helped bring in revenue by opening and establishing new relationships with new court clerks and courthouses.

Experience

5-7 Years

Level

Executive

Education

GED In Spanish

Description :

1. Acted as the main point of contact with hotels verifying guest information as needed.
2. Communicated any developments in service, products, websites, or systems.
3. Answered any incoming questions from customers (system, reservations, etc.).
4. Managed customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible.
5. Provided guidance to hotels in utilizing and optimizing our systems.
6. Served as a liaison with the appropriate departments to gain relevant information, resolve problems, or support.
7. Ensured that all administration is completed as required.
8. Ensured timely follow up with hotels provided through feedback.

Experience

7-10 Years

Level

Management

Education

General Education

Description :

1. Spoke with customers by phone.
2. Provided information about products and services.
3. Received and processed incoming phone calls from a customer or client base.
4. Recorded details of customer inquiries, complaints, comments.
5. Prioritized data entry daily to ensure customers' needs were met.
6. Ensured that appropriate changes were made to resolve customer concerns.
7. Effectively identified customer concerns over the phone.
8. Referred unresolved customer grievances for further investigation.

Experience

5-7 Years

Level

Executive

Education

General Education

Description :

1. Assisted Medicaid recipients with inquiries via telephone.
2. Researched required information using available resources.
3. Managed and resolved recipient complaints.
4. Provided customers with managed care plan information.
5. Updated existing customer information in ticketing system.
6. Processed managed care plan changes and Medicaid gold card requests.
7. Identified and escalated priority issues to supervisor.
8. Directed calls to the appropriate resource as necessary.
9. Followed up with recipient calls where necessary.

Experience

7-10 Years

Level

Management

Education

Business Administration

Description :

1. Listen attentively to customer needs and concerns; demonstrate empathy.
2. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
3. Effectively transfer misdirected customer requests to an appropriate party, and translate conversations with different departments.
4. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
5. Confirm customer understanding of the solution and provide additional customer education as needed.
6. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
7. Maintain a high level of call productivity, while meeting all call volume guidelines.
8. Perform all variable work assignments as required.

Experience

10+ Years

Level

Senior

Education

Certificate

Description :

1. Handles customer inquiries via phone and fax regarding their health plan in English and Spanish.
2. Assisted members and doctors processing their medical claims Generated referrals to see specialists.
3. Quoted benefits for member's policies.
4. Successfully diffuse volatile customer situations, which resulted in retention of members.
5. Manage a high volume workload within a deadline driven environment.
6. Enter detailed notes on every call into a proprietary database for prevention of errors on our monthly audits.
7. Consistently met or exceed supervisor expectations in speed, accuracy and volume benchmarks.
8. Viewed as an exceptional team player.
9. Supported an understaffed call center for 2-3 months by taking on the workload of two employees.

Experience

7-10 Years

Level

Management

Education

AAS

Description :

1. Receive inbound calls from CLEC and Resale customers.
2. Correct customer information by working Toll reports, Calling Card reports, and other reports assigned that are offline support functions.
3. Answer customer inquiries via e-mail, mail, fax or phone.
4. Post and Balance Customer Adjustments.
5. Respond to customer needs and concerns in a prompt, courteous, and professional manger.
6. Investigate all billing questions and initiate appropriate change orders and/or credit/debit adjustments.
7. Customer Service Representative Systems and products group.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Answer incoming calls, Place outbound calls to patients about Medical bills.
2. Process payments Assist pts on phone regarding accounts.
3. Reviewed accounts for billing to Insurance.
4. Keeping records of calls and noting accounts.
5. Worked with insurance companies as a liaison between the insurance companies, the courts, and the clients.
6. Answered inbound calls in a call center environment including converting.
7. Handle and process all customer inquiries including disputes, recommendations.

Experience

7-10 Years

Level

Management

Education

Medical Assistant