Bilingual Customer Service Rep Resume Samples

A Bilingual Customer Service Rep undertakes the responsibility for providing customer care support in English and a foreign language. While the required languages depend on the type and location of the industry, the following are some core duties listed on the Bilingual Customer Service Rep Resume – attending phone calls, answering to the customer’s inquiries and giving correct replies, translating documents, solving customer issues, reporting to managers, verifying and updating customer’s information in the database, providing first call resolution service, providing customers the needed information; and ensuring optimum satisfaction to callers.

The most sought-after skills for the post include the following – customer service orientation, attention to details, foreign language knowledge, telephone etiquette, professionalism, exemplary communicating skills; and a solid knowledge of the company’s product and services. Most of the job applicants hold a degree in a foreign language or are expected to be native speakers of a language other than English.

 

Bilingual Customer Service Rep Resume example

Bilingual Customer Service Rep Resume

Headline : Seeking a position with advancement opportunity and potential to display customer service experience, positive interaction skills. Provides inbound and/or outbound customer service support ensuring delivery of accurate, complete and timely information pertaining to member policies and coverage thoroughly documenting all calls.

Skills : Fully Bilingual, Customer Service, Computer , Public Services, Mortgage Banking, Etc.

Description :

    1. Registration for new and existing patients.
    2. Updates for established patient records.
    3. Greet patients for appointments, answers and directs calls appropriately, patient calls for a reminder of appointments.
    4. Assisting patients and guarantors with insurance.
    5. Copy of new insurance and insurance updates.
    6. Verify Insurance eligibility and coverage copays and deductibles.
    7. Patient's insurance verification for all types of insurance.
    8. Collect Payments for copays or for services rendered or self-pay patients.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Sr. Bilingual Customer Service Rep Resume

Summary : Provide customer service and laboratory related communication regarding specimen submission and reporting of results to healthcare providers and external customers, as well as, support all internal operations.

Skills : Computer, Data Entry, Ten Key By Touch, Typing 45wpm.

Description :

    1. Establishes rapport, defines needs, explains solutions, handles resistance and recommends action.
    2. Opens and completes the appropriate processes on new accounts.
    3. Provides the customer with detailed information regarding the accounts and will cross-sell other bank products as appropriate.
    4. Provides ongoing support to customers regarding products and services.
    5. Provides solutions to difficult situations, errors, or obstacles to achieving customer satisfaction.
    6. Builds and maintains relationships with customers by frequent follow-up to ensure their satisfaction.
    7. Accepts consumer loan applications and knowledgeable of all consumer loan products.
    8. Completes the loan documents and handles closings, however, would not have lending authority to decision loans.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certificate


Jr. Bilingual Customer Service Rep Resume

Headline : A position with opportunity to combine fluency in Spanish with interpersonal and communication skills, for professional growth and contribution to the organization.

Skills : Inusarance Sales, Customer Service.

Description :

    1. Approved applications for services for small and large companies that go into military bases.
    2. Organized large accounts.
    3. Provided a 10-year background check.
    4. Answered phones, ordered office products, set up appointments between tutors and clients, Excel time cards, converted letters from English to Spanish.
    5. Help with English homework, pronunciation, and reading.
    6. Maintained customer records by updating credit card account information.
    7. Helped bring in revenue by opening and establishing new relationships with new court clerks and courthouses.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED In Spanish

Bilingual Customer Service Rep III Resume

Summary : An enthusiastic and well-organized individual with 18 years of providing exceptional professional customer service experience in call-center. Translation and interpretation (Spanish/English) support.

Skills : Microsoft Office 2010, AS400, DataMagine, EGain, Outlook, Tax Act Professional Software.

Description :

    1. Acted as the main point of contact with hotels verifying guest information as needed.
    2. Communicated any developments in service, products, websites, or systems.
    3. Answered any incoming questions from customers (system, reservations, etc.).
    4. Managed customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible.
    5. Provided guidance to hotels in utilizing and optimizing our systems.
    6. Served as a liaison with the appropriate departments to gain relevant information, resolve problems, or support.
    7. Ensured that all administration is completed as required.
    8. Ensured timely follow up with hotels provided through feedback.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
General Education

Bilingual Customer Service Rep II Resume

Headline : Senior Coordinator Order Management 4.5 years in telecom Industry. Broad knowledge of several products and services including PIP, Managed services, Frame MLPPP, PPP interested in continuing this type of work or using Bilingual skills.

Skills : Bilingual Spanish, Customer Service.

Description :

    1. Spoke with customers by phone.
    2. Provided information about products and services.
    3. Received and processed incoming phone calls from a customer or client base.
    4. Recorded details of customer inquiries, complaints, comments.
    5. Prioritized data entry daily to ensure customers' needs were met.
    6. Ensured that appropriate changes were made to resolve customer concerns.
    7. Effectively identified customer concerns over the phone.
    8. Referred unresolved customer grievances for further investigation.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General Education

Bilingual Customer Service Rep I Resume

Summary : Responsible for providing exceptional customer service to all customers with the opportunity of becoming an Outside Sales Rep. Order entry from customers and Outside Sales Representatives.

Skills : Bilingual Spanish, Bilingual English, Production, Power Tools.

Description :

    1. Assisted Medicaid recipients with inquiries via telephone.
    2. Researched required information using available resources.
    3. Managed and resolved recipient complaints.
    4. Provided customers with managed care plan information.
    5. Updated existing customer information in ticketing system.
    6. Processed managed care plan changes and Medicaid gold card requests.
    7. Identified and escalated priority issues to supervisor.
    8. Directed calls to the appropriate resource as necessary.
    9. Followed up with recipient calls where necessary.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

Bilingual Customer Service Rep/Tech Resume

Summary : Seeking a responsible and challenging position in a growth oriented progressive Institution, which allows to demonstrate excellent organizational and communication skills to promote efficiency and effectiveness within the organization with hard work and dedication.

Skills : Customer Service, Bilingual Spanish.

Description :

    1. Listen attentively to customer needs and concerns; demonstrate empathy.
    2. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
    3. Effectively transfer misdirected customer requests to an appropriate party, and translate conversations with different departments.
    4. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
    5. Confirm customer understanding of the solution and provide additional customer education as needed.
    6. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
    7. Maintain a high level of call productivity, while meeting all call volume guidelines.
    8. Perform all variable work assignments as required.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certificate

Bilingual Customer Service Rep/Executive Resume

Summary : To obtain a Customer Service/Data Entry position with a company that will utilize developed skills and experience. Complete and timely information pertaining to member policies and coverage thoroughly documenting all calls.

Skills : Computer/Technical Literacy.

Description :

    1. Handles customer inquiries via phone and fax regarding their health plan in English and Spanish.
    2. Assisted members and doctors processing their medical claims Generated referrals to see specialists.
    3. Quoted benefits for member's policies.
    4. Successfully diffuse volatile customer situations, which resulted in retention of members.
    5. Manage a high volume workload within a deadline driven environment.
    6. Enter detailed notes on every call into a proprietary database for prevention of errors on our monthly audits.
    7. Consistently met or exceed supervisor expectations in speed, accuracy and volume benchmarks.
    8. Viewed as an exceptional team player.
    9. Supported an understaffed call center for 2-3 months by taking on the workload of two employees.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
AAS

Bilingual Customer Service Rep/Executive Resume

Objective : Accountable for inbound and/or outbound phone based customer service in the course of providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information.

Skills : BiLingual- spanish, Speak, Read and write, Microsoft, Excel, Emailing.

Description :

    1. Receive inbound calls from CLEC and Resale customers.
    2. Correct customer information by working Toll reports, Calling Card reports, and other reports assigned that are offline support functions.
    3. Answer customer inquiries via e-mail, mail, fax or phone.
    4. Post and Balance Customer Adjustments.
    5. Respond to customer needs and concerns in a prompt, courteous, and professional manger.
    6. Investigate all billing questions and initiate appropriate change orders and/or credit/debit adjustments.
    7. Customer Service Representative Systems and products group.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Bilingual Customer Service Rep Resume

Summary : To obtain a customer service position where can maximize people oriented experience, communication skills and problem analysis and problem solving abilities.

Skills : Microsoft, Word Processing.

Description :

    1. Answer incoming calls, Place outbound calls to patients about Medical bills.
    2. Process payments Assist pts on phone regarding accounts.
    3. Reviewed accounts for billing to Insurance.
    4. Keeping records of calls and noting accounts.
    5. Worked with insurance companies as a liaison between the insurance companies, the courts, and the clients.
    6. Answered inbound calls in a call center environment including converting.
    7. Handle and process all customer inquiries including disputes, recommendations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Medical Assistant