Branch Service Leader Resume Samples

As a Branch Service Leader, the individual will take responsibility for ensuring the smooth day-to-day operations of both cash and non-cash activities of the branch. The major tasks associated to the post are listed on the Branch Service Leader Resume as follows – handling of cash vendor and cash reconciliation, managing the cash operations including ATM replenishment, CMS cash management, and EOD cash balances; managing and keeping the overall cost of cash to minimum; handling and monitoring large volume of cash on daily basis, and generating MIS reports.

To lead the services of the branch, the following skills are required – awareness of the branch administrative regulations impacting cash and remittances; knowledge of adhering to guidelines set for the branch; proficiency with voucher management, and cash handling skills. A degree in the field of finance, accounting or Business administration is required.

Branch Service Leader Resume example

Branch Service Leader Resume

Summary : To obtain a full time employment opportunity that can maximize my customer-service experience in a challenging environment to achieve the corporate goals that will build upon my previous finance/business administration / banking experience and education, while simultaneously presenting new challenges and growth.

Skills : Microsoft Office, Sales, Customer Service, Operations Management, Operations, Marketing, Analysis.

Description :

    1. Line of Service: Consumer Banking, Industry: Customer Service - ensure customer satisfaction and quality service by adherence to Regions Bank policies and standards through supervising, coaching and providing ongoing training to the Teller associates.
    2. Overall responsibility for the branches safekeeping of any of its cash or cash equivalent items.
    3. Lead and direct a teller staff and teller operations and provide input to personnel actions such as performance appraisals, hiring, and disciplinary action.
    4. Supervised all Teller personnel-related tasks.
    5. Have overseen and processed retail banking transactions for personal and commercial customers.
    6. Have overseen and ensured completion of branch operational tasks.
    7. Overseen currency transfers into and out of branch.
    8. Have overseen the completion of branch compliance records and reconcile branch accounts and reports.
    9. Assigned and control activities of tellers in a high-volume, multi-teller environment engaged in the processing of cash and non-cash transactions and in the maintenance of corresponding records.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
M.B.A


Jr. Branch Service Leader Resume

Objective : Service oriented branch leader with over 12 years in banking environment. Core competencies include strong organizational techniques, quality office administration working in a fast pace environment. Excellent communication and time management skills. Team player with an upbeat personality.

Skills : Extensive Sales Background, Management Experience.

Description :

    1. Job Title: Duties: Second in charge to the Manager of the branch.
    2. In charge of opening branch.
    3. Responsible for all operations for the branch.
    4. Balancing, researching and processing all General Ledger accounts (Teller over and short, Intra Bank, Cash Items, Cash etc) for branch daily.
    5. Responsible for Printing and verifying Time deposits, Duplicate TIN, and NSF reports daily.
    6. Printing and balancing Cashiers Checks, Travelers Checks and Now Bank Cards daily.
    7. Responsible for Custody Control Log - including key assignment, combination changing and assignments, Negotiated losses and loan exceptions.
    8. In charge of monthly security and operations meetings for the branch.
    9. Approving any large cashed items or holds needed for the branch.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma


Sr. Branch Service Leader Resume

Summary : Meticulous, motivated professional with extensive experience in decision-making, in organizing, in evaluating, and exercising sound judgment in varied responsibilities, and in spearheading projects.

Skills : Microsoft Office, Microsoft Word, Excel, Excel.

Description :

    1. Excellent customer service and communication skills.
    2. Knowledgeable on teller and bank policies and procedures.
    3. Skilled in handling bank responsibilities, such as safe deposit, currency transactions, cash box, currency transaction reports and vault duties.
    4. Skilled in scheduling and workflow of teller staff.
    5. Good leadership, training and coaching skills.
    6. Basic knowledge of human resource policies.
    7. Knowledge of basic platform duties.
    8. Contribute a positive team environment in the branch by promoting the sale of bank products and services and achieving.
    9. Follows bank security guidelines in order to protect bank and customer assets.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Master Of Arts

Branch Service Leader III Resume

Summary : To acquire a position with ample opportunity for growth - both in personal and professional aspects, with concentration in retail banking, health care& customer service.

Skills : Management, Word, Excel, Customer Service, Time Management, Sales.

Description :

    1. Responsible for holding the associates accountable for their authority limits current to the position they hold, set by the bank.
    2. Receive pertinent information from monthly meeting regarding compliance and operational changes or issues and relay it to branch employees.
    3. Reconcile all tellers' overages and shortages, intra bank, cash items and cash management daily reports for the branch.
    4. Ensure the branch remains in compliance with operation requirements by making sure Regions operation box is up to date.
    5. Maintain the Custody Control Log to ensure it is updated for each branch associate in which keys and combos they have access to in the branch.
    6. Oversee five tellers and responsible for any coaching and/or counseling necessary to improve their job performance.
    7. Assist with customer transactions such as: deposits, payments and cashing checks.
    8. Refer customers to the proper department based on their needs.
    9. Assist tellers with any questions regarding transactions.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Branch Service Leader II Resume

Headline : To obtain a management position where I can maximize my management experience, my operational skills, to help lead and motivate a team to reach goals that haven't been reached and to be a top producer not only locally but throughout the entire company.

Skills : communication, some typing,managerial, accounts payable and recievable and customer service.

Description :

    1. Accomplishments: o Balanced currency, coin, and checks in cash drawers with accuracy on a daily basis, and calculate transactions using computers, calculators, or adding machine.
    2. o Used attention to detail to verify that signatures were correct, that written and numerical amounts agree, and that accounts had sufficient funds to prevent any overdrafts or frauds.
    3. o Received checks and cash for deposit, verified amounts, and checked correctness of deposit slips.
    4. o Entered customers' transactions into computers to record transactions and issue computer-generated receipts.
    5. o Used my accounting skills to identify transaction mistakes when debits and credits did not balance.
    6. o Observed and mentored tellers through a professional development process.
    7. o Provided individualized coaching and personalized feedbacks.
    8. o Created and updated standard procedures and customer profiles.
    9. o Reconciled daily reports and ensured the success of the branch's graded visit.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S. In Business

Asst. Branch Service Leader Resume

Headline : Seeking a company who's searching for an individual of Character and integrity, to fill a responsible position that provides an opportunity for professional development and career growth as well as enhancing the growth of an organization.

Skills : Customer Service, Basic Computer, Communcation, Cash Management.

Description :

    1. Lead and direct teller staff and teller operations in addition to providing support for policies, procedures and processes within the branch.
    2. Served as liaison between the branch and the Regional Operations Manager (ROM) and was responsible for disseminating information regarding procedural and operational changes or updates to the branch staff.
    3. Supported the sales process through active referrals and coaching the teller line.
    4. Was responsible for coaching and training to mitigate non-credit losses and works with other corporate support departments to ensure procedural consistency, adherence to internal controls, and compliance with regulatory requirements.
    5. Assist with branch opening, closing, or relocation tasks and serves as the branch liaison for system upgrades and conversions, ensuring the branch overall readiness as well as maintained the branch money supply.
    6. Coordinated the administrative reporting requirements associated with the teller function and daily supervision of up to 6 tellers.
    7. Receive money from customers, disburse money to customers and record the transactions in accordance with well-defined policies and procedures.
    8. Process deposit and lending transactions at teller window and drive-thru.
    9. Responsible for cash funds, balancing daily transactions and assisting individuals accounts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Branch Service Leader/Supervisor Resume

Summary : To obtain a long term position with growth potential where my discipline, positive attitude, and professionalism can be utilized.

Skills : 10-key calculator, accounts receivable, accounts payable.

Description :

    1. Accomplishments: o Balanced currency, coin, and checks in cash drawers with accuracy on a daily basis, and calculate transactions using computers, calculators, or adding machine.
    2. o Used attention to detail to verify that signatures were correct, that written and numerical amounts agree, and that accounts had sufficient funds to prevent any overdrafts or frauds.
    3. o Received checks and cash for deposit, verified amounts, and checked correctness of deposit slips.
    4. o Entered customers' transactions into computers to record transactions and issue computer-generated receipts.
    5. o Used my accounting skills to identify transaction mistakes when debits and credits did not balance.
    6. o Observed and mentored tellers through a professional development process.
    7. o Provided individualized coaching and personalized feedbacks.
    8. o Created and updated standard procedures and customer profiles.
    9. o Reconciled daily reports and ensured the success of the branch's graded visit.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.S. In Business

Associate Branch Service Leader Resume

Headline : Experienced professional with a successful career in customer service Excel at interfacing with others to ensure organizational goals are attained. Possess excellent interpersonal and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. An effective manager with the skills necessary to direct and train staff to its fullest potential.

Skills : Leadership, Banking, Banking, Sales.

Description :

    1. Responsibilities: Achieved individual sales goals.
    2. Resolve customer and associate issues in the absence of the branch manager.
    3. Monitored branch service quality levels.
    4. coached staff to achieve branch sales and service goals.
    5. Assist in scheduling staff, making selection decisions and reviewing and counseling staff.
    6. Reporting of branch operational data on a daily, weekly, monthly and quarterly basis.
    7. Handling and securing large amounts of cash and the management of confidential financial information.
    8. Daily balancing of cash draws and machines.
    9. Analyzed and approved financial transactions for procedural guidelines.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Organizational Leadership

Branch Service Leader/Manager Resume

Summary : Ability to lead, train, and maintain an enthusiastic, productive staff. Proven skills to seek out potential sales in new market areas. Strong planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Self-motivated, productive and organized efficient work habits.

Skills : Extensive banking experience for a total of 23 + yrs.

Description :

    1. Built a rapport with bank customers and internal staff.
    2. Train new hires and supervise the teller line.
    3. Selected as the Branch Mentor for all new hires.
    4. Supervise six tellers and ensure ongoing maintenance compliance with Banking guidelines.
    5. Balanced the cash drawer and the main vault on a daily basis.
    6. Achieved a 97% teller balancing average.
    7. Serves as the key point of contact for Platform, Teller questions and troubleshooting in the absence of the Branch Manager.
    8. Trained new hires; identified and rectified balancing errors.
    9. Manage customer transactions; process sales referrals, and promoted banks services and products.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Management

Branch Service Leader Resume

Headline : Ten+ years of banking experience, 5 years dental office experience Excellent presentation and interpersonal skills Extensive knowledge of rapport building Possess good leadership skills.

Skills : Multi-Line Phone System, Management, Marketing, Leadership Development, Administrative Support, Excel, Organizational, Team Building, Written Communication, Recruiting.

Description :

    1. Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers.
    2. Promote and advise on the bank's products and services.
    3. Oversee daily operations of teller lobby.
    4. Motivated teller referrals while promoting team work.
    5. Completed all audits, ie., cashier checks/money orders, teller drawers, traveler checks, coin machine and main vault.
    6. Ensured teller area remained stocked while ordering cash and supplies.
    7. Conducted interviews to select qualified candidates.
    8. Monitored time and attendance and located teller differences.
    9. Updated teller staff on all compliance and training while ensuring that dual control was adhered to at all times.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Accounting