Call Agent Resume Samples

A Call Agent will work basically in a Call Centre and handle a number of incoming and outgoing calls on behalf of the organization. The day-to-day work activities carried out by these agents are listed on the Call Agent Resume as follows – acting as a liaison between the company and its customers, following communication scripts to handle different topics, identifying customer’s needs, researching every issue and providing necessary feedback, maintaining record of every conversation, and meeting team and personal targets.

To execute the above-mentioned roles and responsibilities, the following skills are required – track-record of over-crossing sales quota, strong phone speaking skills or telephone etiquette, strong listening skills, familiarity with CRM systems, ability to focus on customer and multitasking abilities. While a high school diploma is mandatory, employers additionally want to see some prior work experience on the job resumes.

Call Agent Resume

Headline : Dedicated Sales Associate with 4 years of experience with excellent communication and customer service skills. Committed to delivering high quality results. Independent workerion and customer service skills. Energetic, charismatic, and professional best describe myself. Ability to work with little oversight and collaborate in team environments.

Skills : Strategic Planning.

Description :

    1. Responsible for answer calls Go over customers billing Collect payment of a bill that was due and also set up payment arrangements.
    2. Restore the customer's service or issue out interruption of service.
    3. Setup conference calls between the customer and other departments of service that was linked to the customer's account.
    4. Would also place orders into the database as of when to install the cable box.
    5. Answering a high volume of customer calls, multitask being polite, courteous, and quickly giving my customer's plans, billing resolutions, account programming, and many other questions they had.
    6. Resposible for Boost Mobile Phone clients with activation services and troubleshooting issues.
    7. Production and Inventory control: concerned with minimizing the total cost of inventory.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Customer Service


Call Agent/Representative Resume

Objective : Two years in fast-paced customer service and a qualified customer service call agent. Motivated customer service specialist with over three year's retail experience in a fast-paced, team-based environment. Driven to exceed sales goals and build long term relationships with customers.

Skills : Bilingual, Microsoft office, Shift manager.

Description :

    1. Obtains client information by answering telephone calls; interviewing clients; verifying the information.
    2. Determines eligibility by comparing client information to requirements.
    3. Establishes policies by entering client information; confirming pricing.
    4. Informs clients by explaining procedures; answering questions; providing information.
    5. Maintains communication equipment by reporting problems.
    6. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
    7. Updates job knowledge by studying new product descriptions; participating in educational opportunities.
    8. Accomplishes sales and organization mission by completing related results as needed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Social Work


Sr. Call Agent Resume

Summary : Highly enthusiastic, customer service professional with 6+ years of experience. Extremely ambitious, performance driven, adaptable, and focused to find a full time position to utilize customer service/administrative skills In an establishment that will allow me to enable me to contribute to the business and success of a company.

Skills : Microsoft Office, Powerpoint, Positive Attitude, Windows.

Description :

    1. Transferred money anywhere internationally or domestic. and Made payments for a numerous amount of utility companies on their bank statement.
    2. Finally, Making refunds and cancellations for no longer needed money transfers.
    3. Updates job knowledge by studying new product descriptions; participating in educational opportunities.
    4. Ability to resolve difficult customer issues in a timely manner.
    5. Excellent communication, and typing skills.
    6. Experience in diffusing escalated situations with customers professionally.
    7. Obtains client information by answering telephone calls; interviewing clients; verifying the information.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate In ABA

Call Agent/Executive Resume

Summary : Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately..

Skills : Office Applications, Excel, POS.

Description :

    1. Communicated clearly and positively with co-workers and management.
    2. Resolved guest complaints promptly and professionally.
    3. Responsible for sending money to inmates helping families with incarcerated family members or spouses, ensuring they received their funds in a timely matter.
    4. Finally, Making refunds and cancellations for no longer needed money transfers.
    5. Updates job knowledge by studying new product descriptions; participating in educational opportunities.
    6. Accurately documented, researched and resolved customer service issues.
    7. Addressed and resolved customer product complaints empathetically and professionally.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master's In Criminal Justice

In-bound Call Agent Resume

Summary : Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Skills : Sales, Stocking, Management, Microsoft word, Communications, Customer Service, Multi-Line Phone System.

Description :

    1. Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
    2. Described product to customers and accurately explained details and care of merchandise.
    3. Politely assisted customers in via telephone.
    4. Provided an elevated customer experience to generate a loyal clientele.
    5. Answered product questions with up-to-date knowledge of sales and promotions.
    6. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    7. Built long-term customer relationships and advised customers on purchases and promotions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Bachelor Of Arts

Associate Call Agent Resume

Summary : Most experience in being a call representative worked at winding rivers research for 3 months and worked at pride staff as a call rep also open availability and can start work as soon as requested.

Skills : Climbing, IT Support, Customer Service.

Description :

    1. Explain products or services and prices, and answer questions from customers.
    2. Obtain customer information such as name, address, and payment method, and enter orders into computers.
    3. Record names, addresses, purchases, and reactions of prospects contacted.
    4. Adjust sales scripts to better target the needs and interests of specific individuals.
    5. Answer telephone calls from potential customers who have been solicited through advertisements.
    6. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    7. Set-up tows, lockouts, locksmith, fuel delivery, jump start, ad other roadside needs dispatches.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Medical Assistant

Assistant Call Agent Resume

Summary : To obtain full time employment where my skills can be utilized. Current and past positions have required attention to details, a lot of phone calls and emails, and that I be a problem solver and a go getter.

Skills : Microsoft Office.

Description :

    1. Handled a broad range of customer service inquiries including offering assistance to both business customers and consumers.
    2. Explaining billing statements, resolve service problems, track missing deposits, and review all account information.
    3. Provide an outstanding level of customer service for Sprint quality standards.
    4. Handled various customer inquiries from a diverse customer.
    5.  Assist customers telephone, email, and Live Chat. Engaged in CCO calls for service requests.
    6. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    7. Answered a constant flow of customer calls with up to 5 calls in queue per minute.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Medical Assistant

Call Agent III Resume

Headline : Extensive experience in merchandise planning, management, and purchasing positions. Looking to demonstrate consistent achievement of objectives, strong forecasting and merchandising skills, and dedication to organizational goals.

Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Adobe Photoshop, Data Entry, Customer Service, Management, Marketing, Talent Acquisition, Office Management, Design, Merchandising.

Description :

    1. Received up to 100 days customer service calls and maintain a minimum of 75 contacts (both calls and emails).
    2. Provide a variety of secretarial, clerical and administrative duties to support.
    3. Included order placement, order issues, tracking shipments, and general questions.
    4. Prepares and maintains required reports, paperwork, and records.
    5. Provided timely and accurate information to incoming customer calls and requests.
    6. Processed customer concerns according to established department policies and procedures.
    7. Processed customer concerns according to established department policies and procedures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Call Agent II Resume

Objective : Highly proficient knowledge of interpersonal skills and communication skills. Communicate with different people of different races, customs and religions. Person who is determined, eager to learn, to face challenges and responsibilities.

Skills : Microsoft Office.

Description :

    1. Accepted calls from various customers with various concerns and needs.
    2. Received, prioritized and rectified various customer complaints.
    3. Obtained and processed data for credit card accounts. and Opened and closed credit card accounts as required via customer request.
    4. Obtained and processed data for checking and savings accounts. and Opened and closed checking and saving accounts as required at customer request.
    5. Assisted customers with the loan application and subsequent processing.
    6. Helped to develop and train other Call Agents for duties entailing this position.
    7. Processed customer concerns according to established department policies and procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates Of Arts

Call Agent I Resume

Objective : To use my diverse skills to further the company. Be a strong asset to the business. Help to create a work environment that is fun but professional.

Skills : Microsoft Office, Microsoft Dynamics CRM, Adobe Illustrator, CorelDraw, Witness.

Description :

    1. Accepted inbound calls to enroll and retain customers of consumer credit and identity-monitoring products.
    2. Increased revenue by proactively communicating the value of the products to retain customers.
    3. Built customer loyalty by educating them and calmly and courteously defusing concerns.
    4. Collaborated with supervisors when appropriate to solve problems.
    5. Mentored team members on effective phone calls. and Consistently exceeded all performance goals.
    6. Maintains and improves quality results by adhering to standards and guidelines.
    7. Greet customers with a positive attitude and upbeat friendly voice.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Call Agent/Consultant Resume

Objective : To obtain a challenging position in your company that will allow me to grow and utilize my skills and abilities. Ability to work independently or in a team environment Possess versatile job skills and easily adapt to situation Learn new job responsibilities quickly Highly productive and organize individual.

Skills : Real Estate, Program.

Description :

    1. Conduct analysis and troubleshooting over the phone for customers.
    2. Provide advanced technical support on operation or maintenance of personal computers.
    3. Remain knowledgeable of service offerings, current industry products, and technology.
    4. Answer telephones and respond to customer requests.and Provide customers with product and service information.
    5. Deal with customers, other technical advisors, supervisors, & multiple other companies.
    6. Built customer loyalty by educating them and calmly and courteously defusing concerns.
    7. Informs clients by explaining procedures; answering questions; providing information.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Call Agent Resume

Objective : To obtain employment with a company that will benefit from my professionalism and knowledge of skills. To advance within the company as the company grows.

Skills : Microsoft Office.

Description :

    1. Confer with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
    2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions,  are taken.
    3. Create cases for misdeliveries same day service etc.and Learned different computer programming systems.
    4. Making sure each customer was completely satisfied.
    5. Provide customers with product knowledge when an inbound call is received.
    6. Informs clients by explaining procedures; answering questions; providing information.
    7. Establishes policies by entering client information; confirming pricing.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Liberal Arts