A Call Center Technical Support is a technical support person who responds to incoming phone calls and troubleshoots customer tech problems with system hardware and software. Job duties vary based on the type and number of calls at the call center and the nature of the problems, however, the following core duties are identified on the Call Center Technical Support Resume – answering incoming calls, providing support to callers, providing customers through the steps needed to fix various problems, scheduling a repair crew to fix problems on-site; maintaining the database, keeping a log of all calls, and responding to emails and online chat requests.
Employers look for resumes that highlight the following essential skills – strong customer service skills, excellent listening skills, superior computer skills, data entry skills, and problem-solving skills to diagnose computer problems and to fix them accordingly. Education further than a high school diploma or GED is not expected.
Summary : Dedicated Call Center Technical Support who provides exceptional customer service through active listening and problem-solving. Earned promotion as a Tier 2 Technical Support Advisor for Apple. Received multiple awards and pay raises for perfect attendance, as well as reaching goals and metrics set by the company.
Skills : MS Office, Customer Service.
Description :
Used active listening skills to ensure that every customer's issue will come to a resolution, and therefore complete customer satisfaction.
Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
Managed and met all required metrics for daily management of the Call Center.
Managed high call volume with tact and professionalism during busy seasons.
Defused volatile customer situations calmly and courteously.
Met or exceeded service and quality standards every review period.
Addressed and resolved customer product complaints empathetically and professionally.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Call Center Technical Support Resume
Objective : Providing technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact, and also Addressing a wide range of issues/problems that require unique solutions.
Provided remote and on-site technical support for all US Postal sites nationwide installing software via SMS, etc.
Provided and generated reports on a weekly basis to keep up with the Help Desk's overall workload.
Remotely monitored EOR, PCMODs, and PIMS for Cheyenne ArcServe backups nationwide nightly/weekly.
Implemented installs and upgrades on multiple servers w/RAID 5 and performed testing on all platforms (Novell and NT environments, Win 95/98).
Provided LAN and WAN administration/engineering support using CA Unicenter nationwide.
Conducted Lotus Notes administration (maintained databases, created user accounts, etc.).
Monitored COTS system administration.
Experience
2-5 Years
Level
Junior
Education
B.S. In Organizational Management
Call Center Technical Support Resume
Summary : Making determinations and use sound judgment to resolve taxpayer disputes and delinquency issues, and also Developing, analyzing, and evaluating information involving the research of computerized records by accessing multiple online/database systems.
Skills : Ghost Image Creation And Management, Virtual Machine Image Creation And Management.
Description :
Worked for the TCSR (Technical Call Center Representative) Remote Call Center Software Support for Proprietary Class 2 Ob-Gyn Medical Device.
Client-Server support for multi-station, multi-server, SQL based Electronic Fetal Monitoring application in the Hospital Labor and Delivery market sold as Obix.
Scripted Client and Server installs, Server backups, Security Certificate deployments and renewals.
Used of Netsuite CRM for Account and Support documentation.
Acted professionally and patiently when addressing negative customer feedback.
Solved unresolved customer issues.
Supported Teams have been Ranked #1 in the Industry for 9 straight years.
Experience
7-10 Years
Level
Management
Education
GED
Call Center Technical Support Resume
Headline : Applying the tax code to assist taxpayers in understanding and meeting their tax responsibilities, and also Securing, analyzing, and protecting sensitive personal and financial information.
Skills : Communication Skills, Sales, Telecommunications, Microsoft Office, Windows, Computer Repair, Warehouse, Mac OS X.
Description :
Spent around 5 years working part-time work for a hosting services company during my middle school to high school education to make some extra money.
Provided support on technical issues, and on several occasions responded to hardware related emergencies.
Ability and computer skills made for several quick and easy fixes to otherwise tremendous company issues.
Worked On-Call and overnight shifts as assigned.
Talking over the phone with various emotional clients was also a day to day ability, as I cannot remember a single day where there wasn't at least one customer calling in with frustration.
Troubleshoot storage devices, RAM, ISA/PCI expansion cards in HP, Compaq, Sony, E Machines, and various other PC's.
Troubleshoot various Operating Systems and other application software, troubleshooting Internet connectivity issues.
Experience
5-7 Years
Level
Junior
Education
Diploma In High School Diploma
Call Center Technical Support Resume
Headline : A Call Center Technical Support position in the field of computer networking where my network routing, switching, and security configuration, installation, maintenance, and troubleshooting skills will be utilized to manage, maintain, and secure network resources.
Skills : Interview Patients, Measure Vital Signs, Such As Pulse Rate, Temperature, Blood Pressure, Weight, And Height, And Record Information On Patients' Charts.
Description :
Answered inbound calls from customers with billing issues, technical issues, or general questions regarding service.
Assisted with customers' questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems.
Helped collect past due balances or take payments from customers
Maintained appropriate records, prepares required reports, and updates customer accounts.
Answered customer/client requests or inquiries concerning services and products and reports problem areas.
Utilized various systems and tools to initiate to assist and service customers.
Continually maintain a working knowledge of all company products, services, and promotions.
Experience
5-7 Years
Level
Executive
Education
B.S. In Computer Science
Call Center Technical Support Resume
Objective : Managing complex projects from design and development to production, Developing and executing project plans and able to reevaluate to meet changing requirements, Able to identify resources needed and assign an appropriate individual with the right responsibilities, and also Managing day-to-day operations of all aspects of a project and what's in scope.
Skills : SQL Reporting Services, System Center Configuration.
Description :
Trained in Customer Service / ISO9000 Certified.
Supervised floor agents and ensured that Team Captains are on duty.
Hired, trained, and evaluated agents.
Isolated hardware issues from software issues using various tools, contacting hardware vendors to order replacement parts, Maintained record of all troubleshooting activity using call center database software.
Effortlessly engaged with callers, actively listen, analyze, and isolate tech issues.
Comfortably navigated multiple applications to research solutions.
Multitasked in systems while patiently providing step-by-step instructions.
Experience
2-5 Years
Level
Executive
Education
BS In Customer Service
Call Center Technical Support Resume
Objective : To obtain a Call Center Technical Support position that will challenge and contribute to my personal and professional growth. I will bring to an employer Organizational, Analytical and Trouble-Shooting skills.
Skills : Communication Skills, Creative Skills, Multitasking.
Description :
Assisted customers with technical issues by troubleshooting smartphones and network extenders.
Assisted customers with general billing and payment questions.
Resolved customer billing issues.
Helped customers install blackberry desktop software on their computers.
Provided support with backing up and restoring iPhone, androids, and Blackberry devices.
Created trouble tickets when needed to resolve cellular service issues in the customer's area.
Answered daily up to 100 Inbound calls from Home and business users who use Lenovo and IBM computers.
Experience
2-5 Years
Level
Executive
Education
Bachelors In Business Management
Call Center Technical Support Resume
Summary : More than 10 + years' successful experience in customer service and clerical support with recognized strengths in problem-solving, detail orientation, and time management. Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience with my strong communication & organizational skills and my ability to work well with people in a challenging environment to achieve the corporate goals.
Skills : Data Entry, Call Center, Computer Hardware, Administrative Support, SAP, Typing 60+.
Description :
Verified Warranty on the user's machine and assist with issues and Troubleshooting.
Issued of machines that won't power on, load operating system and need parts replaced like keyboard and batteries.
Calmly provided conflict resolution and navigate frustrated customer situations.
Worked independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
Worked in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Worked at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment.
Diagnosed and troubleshoot end-user desktop application issues and provides an appropriate solution.
Experience
10+ Years
Level
Senior
Education
GED
Call Center Technical Support Resume
Objective : Utilizing operational systems to process purchases of all products and services, Administering system functions on all opening, closing, and balancing procedures according to finance guidelines.
Skills : Accu auto experience, AMS insurance systems.
Description :
Provided timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction.
Provided case status updates to management and end-users per service level guidelines.
Documented, and implemented standard operating procedures and customer service guidelines relating to remote IT support.
Provided support for PCs, laptops, printers, cell phones, and tablets, etc.
Supported end-users in their use of applications such as Microsoft Office, VPN, Citrix, and MDM (mobile device management).
Performed account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
Communicated with customers at all levels of technical and non-technical skill sets.
Experience
2-5 Years
Level
Executive
Education
B.S. In Computer Science
Call Center Technical Support Resume
Objective : Receiving inbound and make outbound customer calls, providing excellent customer service to both internal and external clients, and also Responding promptly to customer inquiries over the phone or electronically.
Configured and troubleshoot dial-up, DSL, Cable connections; TCP/IP configuration.
Configured and troubleshoot various brands of wireless routers, NIC's and PCMCIA cards.
Installed, removed, and troubleshoot Mcafee and Norton Anti-Virus software.
Educated the customers and made suggestions on technical issues in an effort to reduce callbacks.
Handled 35-40 calls a day.
Assisted in producing outstanding customer service for Apple products Approved or disapproved leave of absence of employees under supervision as deemed necessary.
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