Client Support Analyst Resume Samples

A Client Support Analyst is responsible for analyzing operations of the company to ensure that it satisfies the clients. Some of the core tasks associated to the post are listed on the Client Support Analyst Resume as follows – documenting all client issues; escalating and referring issues, utilizing unique client service skills; researching and diagnosing software to detect and resolve errors; using troubleshooting tools and techniques to identify defective products; providing customer satisfaction and handling work orders.

Candidates for this post should be highly organized and pay close attention to details; they should be able to think out of the box and also maintain a professional and optimistic approach to work. Further, the person should be knowledgeable of all client services and have experience in handling clients from all walks of life. Although this job doesn’t require formal education beyond a high school diploma, candidates are expected to have prior work experience.

Client Support Analyst Resume example

Client Support Analyst Resume

Summary : Receive client inquiries primarily via a CRM tool, regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines.

Skills : Citrix, Ghost, SCCM, Active Directory Administration.

Description :

    1. Enforced request handling and escalation policies and procedures.
    2. Assisted in the procurement of relevant IT equipment and supplies.
    3. Asseted Management and managing financials of IT for the responsible offices.
    4. Provided other user support and training as required.
    5. Managed IT Department documentation and knowledge articles where applicable.
    6. Performed Preventive Maintenance of LAN Support, and Active Directory support.
    7. Monitored, Measured & Evaluated the performance of sales & marketing strategies and tactics against plans and forecasts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate In Liberal Arts


Sr. Client Support Analyst Resume

Headline : Client Processing - IC2 Performs routine and non-routine client service and transactional support functions. Provides analytics and reporting services, working to improve and automate transaction processing systems.

Skills : System Center Configuration Manager, Active Directory, Group Policy.

Description :

    1. Worked for the Coast Guard I operate under the guidelines and standards for the Department of Homeland Security as well as the Department of Defense.
    2. Serviced High Ranking Military Officers, Lieutenants, Admirals, and Captains with VIP issues.
    3. Facilitated Applications Support to the Coast Guard Specific Applications, Mobile Device Administration through Good for Enterprise. 
    4. Handled COOP (Continence of Operations) Events, as well as Business Continuity Planning, and Disaster Recovery Execution.
    5. Supported applications changes to Java.
    6. Used SCCM to Administer Coast Guard work stations and Laptop.
    7. Ensured that Group Policy Updates are being pushed to machines in an efficient and effective manner.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Baccalaureate In Management Information Systems


Jr. Client Support Analyst Resume

Headline : Customer Service Intermediate Associate Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.

Skills : Recruiting, Training, Administrative Assistant, Medical Billing, Management, Inventory Control.

Description :

    1. Assisted in the set-up and maintenance of company software and databases for assigned clients.
    2. Researched insurance policies and medical records as required.
    3. Received, documents, and carefully analyzes incoming data from Medical clients for interfacing.
    4. Expedited client requests, inquiries and reporting.
    5. Prompted escalates unresolved client issues as necessary to ensure timely resolution.
    6. Identified areas within applications where improvements can be made to enhance ease of use and functionality.
    7. Maintained and monitors existing client databases for optimum performance.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Entry Level
Education
Education
AAS, BS In Homeland Security, Emergency & Disaster Management

Client Support Analyst I Resume

Summary : connecting data, applications and people, Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens.

Skills : Technical Troubleshooting, Customer Service , Team Collaboration, Problem Solving, Communications.

Description :

    1. Supported to 50 users and 80 Windows desktop computers in an office and manufacturing production environment
    2. Supported for Windows servers and wired and wireless networking infrastructure.
    3. Provisioned new hardware including laptop and desktop computers, tablets, networked printers, and iOS smartphones.
    4. Created and applyed standard hard drive images and migrate user data.
    5. Maintained and monitor data backup systems.
    6. Maintained users and computers in an Active Directory domain.
    7. Provided computer system and software application support training to a wide multicultural audience with varying skill levels.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate In Science In Liberal Arts And Sciences

Client Support Analyst II Resume

Summary : Trusting in brave ideas this is our promise to everyone who works for us. As a family business, we make long-term decision and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones.

Skills : Active Directory, Microsoft Office, Desktop Support, Remote Support.

Description :

    1. Provided Desktop support and customer service to end-users.
    2. Maintained detailed and up-to-date license and hardware/software inventory.
    3. Created Project Email Folders, and provide security.
    4. Added and removed users to and from Active directory groups Assist in the procurement of relevant IT equipment and supplies.
    5. Responded to user request in Service Now, provide remote support for field offices Perform software patch management, Anti-Virus Management and desktop security support.
    6. Provided VPN and Cisco AnyConnect Support.
    7. Coordinated incident management coverage, to ensure appropriate coverage
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Liberal Arts

Client Support Analyst III Resume

Objective : Assist senior management with resource decisions, preparing supporting documentation for budget exercises, conducting briefings on programmatic activities, performing trend analyses, and employing program.

Skills : Excel, Development, Analytical.

Description :

    1. Handled New Hire Process which involves accounts creation, pc configuration, mobile provisioning and providing brief computer orientation.
    2. Responsible for New Hire and Termination process; created documentations and modified IT Security Request Form and to keep continual service improvement.
    3. Handled security requests and issues related to Active Directory accounts, distribution lists and file permissions.
    4. Handled accounts creation and security changes to proprietary applications.
    5. Provided back-up support for PeopleSoft security.
    6. Provided Early Life Support for new released laptops and desktops.
    7. Responsible for pc reallocations, retirement and keeping asset database management updated.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
B.S. In Computer Engineering Graduate

Assistant Client Support Analyst Resume

Headline : Account Management juggle multiple tasks at once, be accountable for the status of projects and day-to-day activities, billing and budget management.

Skills : Sql Server, SSRS, SSIS, SSAS, T-Sql, Business Intelligence, Data Warehousing.

Description :

     

    1. Prepared client reports and portfolio reporting for delivery to fixed income and equity institutional clients.
    2. Prepared in-house reports and projects to support senior level executives in Fixed Income and Equity Business.
    3. Supported Marketing and Client Service Departments to develop and execute standard reports and ad-hoc reporting requirements.
    4. Coordinated and facilitated report edits and formal instruction between Client Reporting, Marketing, Compliance, and Client Service.
    5. Prepared audit requests and maintained system to cut backlog of requests.
    6. Improved communication between Client Reporting US Department and domestic and international department.
    7. Ensured proper execution of client reports and streamlined in-house business processes and the firm's third party vendor relationships.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Arts In Media And Communications

Associative Client Support Analyst Resume

Objective : Conducting analysis, gathering requirements, and documenting user stories for building and deploying eVestment products and services.

Skills : Programming, Node.js, JavaScript, HTML, CSS, UI, UX, Web Development, Database Design, DevOps.

Description :

    1. Included software development, issue management, access management, mainframe operations, and reporting.
    2. Learned much about the operation of a large enterprise from both business and system perspectives.
    3. Necessitated a lot of self-documentation for both security and statistical purposes.
    4. Influenced senior technology leads across organizations to ensure timely resolution of incidents.
    5. Monitored infrastructure, servers, databases, distributed batch jobs.
    6. Provided phone, e-mail, live chat, and in-person assistance to BGOV’s clients.
    7. Participated in special projects and performs other duties as assigned.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma In College Preparatory With Distinction

Client Support Analyst/Supervisor Resume

Objective : Client Support Supervisor serves as the advanced support resource for all users of microcomputers with a concentration on PC server and PC application management.

Skills : Technical : J2EE Technologies JDK1.7/1.8, JSP.

Description :

    1. Loaded data from SAP and SWAN at the beginning of the closing period of each month.
    2. Presented with a screen where they can view the line items they are responsible for and request the amount for the accrual booking.
    3. Involved in coding based on Java/J2EE design patterns like Front Controller, Business Delegate, Session Facade, Data Access Object and Singleton.
    4. Involved in designing and implementing of Data Access layer using Hibernate 3 as Object Relational Mapping tool.
    5. Involved in creating XML for data transfer from WWAT application to SAP system.
    6. Assisted developers in clarifying technical doubts.
    7. Developed and improved Support processes and procedures as defined by the client as well as PerkinElmer best practices.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Master Of Arts In International Relations

Customer Client Support/Analyst Resume

Objective : Coordinates the daily activities of a work group, setting priorities to ensure task completion. Provides technical/functional leadership as well as first line supervision, but does not have hire/fire authority.

Skills : Records Management, Microsoft Office, TeamViewer, Client Management, Project Management, Clerical.

Description :

    1. Handled incoming telephone calls and electronically reported issues from customers.
    2. Accurated summarize and maintained status of each issue entered in a call tracking database and CRM database.
    3. Engaged PISKEL Services and Development staff as appropriate to bring issues to resolution.
    4. Assisted in resolving application availability and performance issues.
    5. Assisted in rolling out system updates, with participation in the change control process.
    6. Managed customer expectations and customer relationships within the boundaries dictated by policy and process.
    7. Helped maintain the FAQ database, and independently contribute to the knowledge base.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate In Business Administrative Technology