Client Support Technician Resume Samples

Almost all companies need a Client Support Technician to address the technical issues faced by clients. While the type of work determines the exact duties, the following are certain common work activities mentioned on the Client Support Technician Resume – managing, maintaining, and repairing IT systems, identifying hardware and software solutions, troubleshooting technical issues; diagnosing and repairing faults; solving network issues, solving network issues, installing and configuring hardware and software; replacing and repairing the necessary parts, providing support in the form of procedural documentation; testing and evaluating new technologies, and getting to the root of the problem by speaking directly with clients.

Required skills are – prior experience in tech support, and desktop support, experience with remote desktop applications and help desk software, proficiency in Windows/Linux/Mac OS; and excellent interpersonal skills. A degree in IT or Computer Science is commonplace among job applicants.

Client Support Technician Resume example

Client Support Technician Resume

Headline : Aspiring Client Support Technician professional with a varied background in manufacturing, education (tutoring), and retail. A hard worker with a unique degree of versatility. I like to do a good job and am always willing to learn and grow as a worker.

Skills : Microsoft Office, Managing Skills.

Description :

    1. Provided remote and on- site support to clients by answering questions, troubleshooting problems, teaching and instructing, and communicating policies.
    2. Provided remote and on- site support of PC, Mac, and mobile devices including hardware and software installation, configuration, maintenance, and replacement.
    3. Provided support of third--party software and applications where Zentek is a Value- Added Reseller.
    4. Explained complex IT concepts in simple terms to clients.
    5. Determined the most effective manner to resolve a technical issue through research, in- depth troubleshooting, and colleague consults.
    6. Verified implementation and effective resolution of problems through follow up.
    7. Created and managed incident and task information in the ticketing system, as dictated by Zentek policy.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate In Management


Client Support Technician Resume

Summary : Client Support Technician professional with expertise in troubleshooting and optimizing the performance of operating systems, workstations, and associated hardware. Proven technical support that involves resolving and troubleshooting a variety of issues either remotely or onsite. Quickly able to grasp and adapt to new environments and technologies.

Skills : Proficient With Microsoft Office, Installation Of Client Software; Router Setup; Proprietary Software Installation; Administration Of User Passwords And Group Policies; LAN/WAN/VLAN Technical Support; Preventive Maintenance.

Description :

    1. Performed client-level information technology support functions as well as managing hardware and software.
    2. Performed configuration management and troubleshooting.
    3. Removed and replaced components and peripherals to restore system operation.
    4. Installed and configured Windows operating systems and applications.
    5. Provided service to end-users for operation, restoration, and configuration of information systems.
    6. Implemented client workstation software patches, security fixes and service releases when applicable.
    7. Reported security incidents or deficiencies to supervisors and provide advice/guidance to initiate corrective actions.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
GED


Client Support Technician Resume

Summary : Driven, success oriented Client Support Technician professional focusing on cost-effective solutions and management of various information technology facets. Well versed in maintaining all company software, licensing and operating standards. Displaying effective written and verbal communication skills between departments and various personnel.

Skills : Problem Solving , Microsoft, Active Directory, Network Administration, Routers.

Description :

    1. Provided day-to-day technical assistance to clients via phone, supporting proprietary website, catalog and shopping cart software.
    2. Troubleshoot technical issues by identifying root cause; employed system analysis and testing techniques to solve low to highly complex application or system issues.
    3. Documented incidents in call tracking system.
    4. Provided support for escalated unresolved customer issues.
    5. Performed follow-through on commitments, updating status and removing barriers that interfere with progress.
    6. Responsible for maintaining landing pages/sites for hosted clients with regularly updated news, tips, and other resource information as a way to streamline client's efforts to update their hosted content on a regular basis without the intervention of client support technician.
    7. Full supported of domains for hosted clients, to include email configuration and other troubleshooting support.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Client Support Technician Resume

Summary : A dedicated and motivated Client Support Technician professional with over 10 years of support and management experience. I have been successful in areas of hardware, software and new product implementation, client and vendor management, problem resolution, and process documentation.

Skills : Technical Troubleshooting Hardware Configurations Hardware.

Description :

    1. Provided local and remote desktop support for facility members throughout the organization and satellite sites while allocating resources to ensure efficiency and productivity is maximized.
    2. Troubleshot network connectivity and network printing and user access issues.
    3. Built and maintained computer systems and perform upgrades.
    4. Improved productivity by reducing technical resolution turnaround time.
    5. Oversaw projects to design and implement local IT infrastructure.
    6. Researched, analyzed and recommended implementation of new technologies or systems hardware.
    7. Provided Ekahau Site Survey and RFID support.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
GED

Client Support Technician Resume

Headline : To obtain a Client Support Technician position for an exciting and challenging position that will utilize my current skills and qualifications as well as develop my knowledge and skills in the future.

Skills : Windows 7, Windows 8, Windows 8, Windows Xp, Windows Xp, Mac OS X.

Description :

    1. Helped resolve any issues a user maybe experiencing.
    2. Worked with both PC and Mac OS X systems.
    3. Contracted at ESPN campus.
    4. Job role troubleshoot software and hardware.
    5. Tried to resolve all issues with little to no interruption to work flow.
    6. Responsible for maintaining a service-focused environment.
    7. Multi-tasked multiple technical appointments in a timely manner.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Client Support Technician Resume

Headline : To obtain a Client Support Technician position in which I can encompass my excellent communication skills and advanced technical background in order to start a career with a company in which I shall grow.

Skills : Management Skills, Data Management Skills.

Description :

    1. Diagnosed, troubleshoot and resolved technical issues over the phone and on-site in a fast paced environment.
    2. Analyzed problems/issues and assign appropriate severity/priority levels on a case by case basis.
    3. Tracked and documented all issues utilizing SalesForce and JIRA Helpdesk Software.
    4. Imaged, deployed and repaired desktops and laptops.
    5. Provided excellent IT support on their helpdesk.
    6. Troubleshoot LAN/WAN Connectivity issues.
    7. Created and maintained Active Directory users and computer accounts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S. In Psychology

Client Support Technician Resume

Objective : Seasoned Client Support Technician with 4 years of United States Air Force background. Expert in customer service, with the capacity to quickly adapt and troubleshoot at any level. Provide and educate continuous improvements to the client's experience by providing suggestions for the betterment of technical practices.

Skills : One Note, People Soft, MS Office.

Description :

    1. Provided first-line technical support for 300+ customers, as well as managing 1300 user accounts, computer accounts, and service accounts across 5 networks.
    2. Used and are proficient with Active Directory when managing accounts.
    3. Resolved technical problems, detect patterns of issues, and communicate with System Administration Team lead about reoccurring issues.
    4. Documented, tracked, and monitored problems to ensure a timely resolution and appropriate follow-up with clients.
    5. Used an enterprise ticket tracking system called Remedy to document IT outages and route to the appropriate team for proper fix action.
    6. Expected in Windows 7 and Windows 10 environments.
    7. Able to quickly and rapidly resolve advanced software issues that require root cause analysis.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate of Arts

Client Support Technician Resume

Summary : Client Support Technician leveraging experience in programming, network administration, and software development in order to improve business processes and maximize operational efficiency. Aligning business needs with technological business solutions with knowledge in requirements gathering and analysis, system configuration, project management, and technical support skills.

Skills : Mocrosoft Office, Windows Operating Systems, Active Directory, Citrix Metaframe, Norton Ghost.

Description :

    1. Responsible for all IT/Communications functions within Base Supply.
    2. Responsible for all Cybersecurity responsibilities, access control and network configurations.
    3. Integrated Logistics Supply user and customer support including access approval, unlocks, validations, and updates.
    4. Managed the installation of equipment, peripherals, as well as deleting and modifying client level software.
    5. Conducted initial client workstation diagnostics and troubleshooting to ensure proper operations and increased efficiency.
    6. Extensive experienced in troubleshooting and finding the root cause of the issue whether it be software or hardware related.
    7. Installed and troubleshoot Local and Network Printers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Client Support Technician Resume

Objective : Experienced Client Support Technician with Top Secret SCI Clearance. Extremely organized and detailed oriented with skills sharpened through Military Service. Intuitive problem solver with the ability to multitask at an exceptionally high level. Keen ability to foresee problems before they arise.

Skills : Microsoft Office Suite, Active Directory, Management Experience, Supervisory Experience, Mentoring.

Description :

    1. Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency.
    2. Ensured network, system and data availability and integrity through preventive maintenance and upgrades.
    3. Answered inbound calls, emails from clients with hardware/software issues and offered solutions to resolve.
    4. Utilized ticketing system to track issues and solutions.
    5. Escalated when needed to upper level technicians.
    6. Provided continued maintenance and support of bug fixes and patch sets for existing web applications.
    7. Established rapport with numerous site managers, General managers, and site staff in order to better serve their needs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma In General

Client Support Technician Resume

Objective : Client Support Technician professional with over 5 years' experience in the field. Bachelor's degree in Network Communications Management and is Cisco certified. With more than eight years' experience in electronics, maintenance, and repair. Knowledged and experienced in both computer hardware and software configuration. Excellent written, oral, and interpersonal communication skills.

Skills : CCNA, Advanced Troubleshooting, Routing & Switching.

Description :

    1. Promptly responded to any issues affecting network performance in order to minimize downtime.
    2. Provided excellent customer service to customers who have technical related issues with Atlantic.Net's product offerings.
    3. Received, troubleshoot, and documented work done on all issues including Cloud Hosting, Dedicated Server Hosting, Managed Hosting, Colocation, VOIP Services, and Virtualization.
    4. Continuously monitored 25,000 sq/ft data center for any power, environment, or security related alarms while verifying customer access to the facility and collocated equipment.
    5. Performed hardware and software installations, setup, maintenance, service builds, configuration, remote management, and troubleshooting.
    6. Knowledged of Active Directory, File and Print sharing, Application server support, Client-side OS support, Email services, Networking, Security Services, Firewall configuration, and Backup and Data Recovery.
    7. Knowledged of virtual platforms and architectures; including VMWare ESX/ESXi 4.0, Hyper-V, and KVM Ability to think critically and troubleshoot a wide range of support issues, including Email, FTP, DNS, DSL, VPNs, and Web Servers (IIS/Apache) Supports 24x7 data center environment by responding to off hour escalations Document all work performed on current and new systems by capturing details on all relevant factors in our internal ticketing systems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
B.S. In Network Communications Management