As a Relief Property Manager, the individual will be responsible for the daily operations of the assigned self-storage facility. The job duties often associated with the role are listed on the Relief Property Manager Resume as – managing the property in the absence of the property manager, representing the company and the facilities, following and enforcing any procedures outlined in the operations, policy, and procedure manual on file in the office, operating the facility at its highest and best potential, renting units and ensuring all units are clean, selling retail merchandize such as locks, packing, materials, and boxes, overlocking and unlocking of units, preparing and processing daily and weekly and monthly reports, and maintaining the cleanliness of site.
Being the representative of the property means delivering the first impression on customers, and gaining their confidence, and to do this job well, the following skills are required – persuasion skills, strong negotiation skills, knowledge of the working industry, and professional appearance. Hiring employers prefer to hire someone having at least a degree in fields such as property management or real estate.
Objective : Relief Property Manager professional with over three year's retail industry experience seeking an opportunity to contribute my talents and knowledge in an exciting environment. Professional, friendly and enthusiastic while providing excellent customer service. Strong leadership skills, detail oriented and a passion to learn, accompanied by the ability to adapt in a result-driven atmosphere makes me an ideal candidate.
Skills : Customer Service Management Communication Sales Management.
Description :
Responsible for sales/leasing for multiple properties in the East District, ranging in size from 950-2100 units.
Executed business plans, initiatives, and strategies that promoted the optimum achievement of operational, financial, and overall performance of the property.
Responded to customer inquiries, either on the phone or in person.
Completed customer reservations.
Provided sales/leasing options based on assessed needs.
Reviewed daily competitor rates and promotions.
Maintained strong working relations with both internal and external clients.
Experience
2-5 Years
Level
Executive
Education
MS
Relief Property Manager Resume
Headline : Seeking a position a Relief Property Manager opportunity that affords opportunities to learn, grow, and progress in an organization such as yours.
Skills : Office Administration, Accounts Payable/receivable, MS Office Suite, Internet Research, Database Administration, 10-key By Touch, Keyboarding, Editing, Proofreading, Medical Terminology.
Description :
Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Solicited sales of new or additional services or products.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.
Determined charges for services requested, collect deposits or payments, or arrange for billing.
Greeted customers and discuss the type, quality and quantity of merchandise sought for rental.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Experience
5-7 Years
Level
Executive
Education
MS
Relief Property Manager Resume
Objective : Relief Property Manager who provides exceptional customer service through active listening and problem solving. Customer-oriented and successful at troubleshooting and handling customer support issues in a timely manner with high quality.
Skills : Microsoft Word, Customer Service, Email, Retail, Typing, Team Player, Time Management, Team Leadership.
Description :
Served as Customer Care Rep for major storage company with properties nationwide.
Collaborated with Customer Care Manager to create strategic plans to enhance customer satisfaction.
Provided employees with tools to maintain and increase service levels to both internal and external customers.
Worked closely with other departments to promote sales contests, clarify information, and distribute reports.
Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics.
Increased employee knowledge by assisting with development and implementation of product-awareness program.
Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.
Experience
2-5 Years
Level
Executive
Education
MS
Relief Property Manager Resume
Objective : To obtain a Relief Property Manager position at a strong, well organized company where I can grow and utilize my knowledge, skills and my abilities developed through my education, training and experiences.
Skills : Excel, Word, Powerpoint, Customer Service, Cash Handling.
Description :
Provided outstanding customer service by helping customers understand their needs, recommend storage solutions, and help them acquire the needed product solutions.
Assisted reservation and walk-in customers (both in-person and on the phone) in renting storage units, understanding the lease terms, fees, and insurance, and completing lease agreements.
Consulted, sold, and upsold to customers merchandise such as boxes, tape, and other appropriate products that meet their needs.
Ensured the appearance of the property is customer-ready by cleaning units, sweeping, mopping, removing debris, wiping windows, etc.
Worked independently in one or more locations.
Managed, verified, balanced cash drawer; prepare and make daily deposits.
Conducted a daily physical storage unit inspection confirming inventory availability and ensuring each unit is secure or ready to rent.
Experience
2-5 Years
Level
Executive
Education
BA In Studio Art
Relief Property Manager Resume
Headline : Applying for this position to expand my social skills and leadership. I've worked with customers since the age of 16. My managing duties prepared me to take action in handling situations and to be a leader of any team. I'm experienced with dealing with money. I would say I come across 2500 customers a week being the least.
Skills : Resident Retention Marketing Application Approval Assume Property Manager duties when required Resident Relation. One -Site, Yardi Voyager, AppFolio, Newstar, Quickbooks, Excel, and Microsoft Outlook experience.
Description :
Responsible for the sales and marketing, keeping the facility rented at optimum levels effectively utilizing advertising, promotional, and customer relation skills as approved by management.
Rent space actively sells and maintains supplies of merchandise.
Provided outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries.
Visually inspected the facility daily, observed and respond promptly to any situation, and advised management.
Checked mail processed payments and file all returned mail.
Set appointments to come by the rental office.
Responded to voicemails.
Experience
5-7 Years
Level
Executive
Education
MS
Relief Property Manager Resume
Objective : High energy retail professional with over 15 years of management experience. Top-performing manager with a consistent track record of minimizing shrink and increasing sales. Proven leader of teams and project management. Successful at operating multi-million dollar stores. Results and customer service focused.
Skills : Management, Supervisor, Owner Of Restaurant, Production Work, Food Service, House Keeping.
Description :
Went to different properties to relieve managers.
Leased, cleaned, and maintained property/ storage units.
Made numerous calls with a script that is mandatory to follow to collect outstanding balances.
Conducted welcome, collection, and other types of calls and documents notes in the computer system.
Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
Answered telephones to provide information and receive orders.
Explained rental fees, policies, and procedures.
Experience
2-5 Years
Level
Executive
Education
GED
Relief Property Manager Resume
Objective : As a Relief Property Manager, responsible for Assisting reservation and walk-in customers (both in-person and on the phone) in renting storage units, understanding the lease terms, fees, and insurance, and completing lease agreements.
Provided outstanding customer service by helping customers understand and recommend storage solutions and helping them acquire the needed product solutions.
Assisted reservation and walk-in customers, both in-person and on the phone, to help clients understand the lease terms, fees and insurance, and completion of lease agreements.
Engaged in one or more locations, independently or with another manager.
Managed, verified, and balanced cash drawer.
Prepared and made daily deposits.
Maintained 95% occupancy, .5% delinquency rate and maintained top ranking the 15th store out of 2,000 locations nationwide.
Supervised a team of property personnel.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Relief Property Manager Resume
Objective : Over 5+ years of experience as a Relief Property Manager. I also have years of educational training using different computer programs (Microsoft Office Suite, Peachtree).
Completed and filed rental agreements with attention to detail.
Met and exceeded monthly goals in Lock and Insurance penetration, merchandise sales, and delinquency.
Worked with customers to get the best storage space for their needs and built a relationship with tenants.
Making calls to delinquent tenants and setting up payment arrangements.
Closed most of my walk-in rentals either at my property or at a budding property( if space needed was unavailable).
Provided excellent customer service to all customers as well as handled customer escalations in a calm and professional manner.
Responsible for the sales, marketing, occupancy, and delinquency management of 8 facilities totaling over 6,000 units.
Experience
2-5 Years
Level
Junior
Education
MS
Relief Property Manager Resume
Headline : Expertise in areas of critical thinking, and mentoring. Excellent written and interpersonal communications skills. Extremely productive in a high volume, high-stress environment independently and in a team. Possess strong analytical, detail-oriented, and problem-solving skills with the ability to multitask.
Skills : Microsoft Office, Planning Skills.
Description :
Managed property and office with over 400 customers.
Supervised any additional staff, such as relief managers or any other designated personnel.
Maintained working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal.
Responsible for collections and accounts payable.
Provided outstanding customer service in person and via telephone and accurately schedule appointments.
Auctioned Units Conducted D2 Inspections.
Consistently received positive reviews through Yelp and Google Reviews.
Experience
5-7 Years
Level
Executive
Education
MS
Relief Property Manager Resume
Objective : As a Relief Property Manager, Utilizing my administrative and customer service skills, patience, compassion, loyalty, and willingness to help others as a responsible, dedicated, and reliable employee.
Skills : MS Office, Leadership, Management.
Description :
Assisted reservation and walk-in customers (both in-person and on the phone) in renting storage units, understanding the lease terms, fees, insurance, and completing lease agreements.
Ensured the appearance of the property is customer-ready by cleaning units, sweeping, mopping, removing debris, wiping windows, ultimately ensuring property appearance was safe and welcoming.
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