Clinic Manager Resume Samples

Description :

1. Responsible for the quality of patient services and continuous improvement of customer satisfaction.
2. Initiates changes to improve as indicated, within the sphere of influence of the Clinic Manager.
3. Maintains open communication with VA and LLUHC Administration, other departments, physicians and staff.
4. Administered, directed and coordinated the activities of the agency.
5. Carefully selected, developed and retained qualified staff, as well as trained new staff annually in accordance with LLUHC.
6. Administered, directed and coordinated the activities of the agency.
7. Served as liaison between management, clinical staff and the community.
8. Directed the installation of improved work methods and procedures to achieve the clinics objectives.

Experience

0-2 Years

Level

Entry Level

Education

BA

Description :

1. Provide leadership, direction, and administration to ensure accomplishment of clinic objectives and goals as defined by corporate.
2. Maintain a sufficient workflow throughout the clinic by evaluating production and revising processes accordingly.
3. Review those processes to find more efficient and less costly ways to conduct the operations of the clinic.
4. Develop guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
5. Create and administer on-the-job training programs for new employees as required.
6. Supervise and coordinate the activities of the clinic staff.
7. Schedule and conduct monthly meeting with clinic staff to inform of any/all changes and to resolve issues which affect operating effectiveness.

Experience

5-7 Years

Level

Consultant

Education

GED

Description :

1. Oversee daily clinic operations for four pediatric specialty clinics and 24 direct reports.
2. Perform HR duties including hiring, orienting and coaching of new staff.
3. Collect and evaluate key performance indicators.
4. Work with direct reports to establish goals and objectives and performance standards.
5. Involved in multiple RPI's (Rapid Process Improvements) to better processes and clinic flow.
6. Monitor Press Ganey comments and scores to ensure patient satisfaction.
7. Coordinate staffing coverage with bi weekly scheduling.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Supervised day to day operations of the center.
2. Assured that patients received excellent customer service.
3. Oversaw patient flow and assisted medical and office staff as needed.
4. Worked with Regional Management Team to ensure appropriate staffing levels.
5. Responsible for collecting, tracking, and maintenance of personnel documents in confidential manner.
6. Ensured proper training and job performance of all staff.
7. Coordinated with Human Resources to complete employee hiring, counseling, discipline, performance evaluations, and dismissals.
8. Handled employee questions and concerns, including payroll, time-off request, health insurance and other personnel inquiries.

Experience

0-2 Years

Level

Entry Level

Education

Sociology

Description :

1. Maintained the front desk & reception area in a neat Md organized fashion.
2. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
3. Maintained electronic file systems and paper files.
4. Made copies, sent faxes and handled all incoming and outgoing correspondence.
5. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
6. Organized files, developed spreadsheets, faxed reports and scanned documents.
7. DOT certified E-Screen certified BAT certified.

Experience

2-5 Years

Level

Executive

Education

Medical/Dental Assisting

Description :

1. Directs, supervises and coaches front office and clinical staff daily.
2. Develops vision for practice and executes plans to achieve vision.
3. Identifies strategy for growth and executes plans to achieve growth goals.
4. Managing the flow of the clinic to insure compliance, efficiency and patient satisfaction.
5. Problem solving and addressing issues raised by physicians, employees, and patients.
6. Marketing the practice in the local community.
7. Responsible for carrying out all established policies.
8. Full Profit and Loss responsibility of the physician practice, including revenue, expenses and budgeting.

Experience

10+ Years

Level

Senior

Education

Interdisciplinary Studies

Description :

1. Responsible for the day to day operations of the Keeler Center for Study of Headache.
2. Scheduling, Budgeting, Billing, Batching, Patient Financial Counseling, Marketing, Customer Service.
3. Facilitated external audits and preparation of external reports related to patient billing and collection records.
4. Acted as a liaison between the Hospital CEO, the Fred Keeler Grant steering committee and the Medical Director as well as other departments in addressing common issues and actively support and cooperation of assigned staff in interacting with other areas.
5. Ensured that assigned staff received adequate training to effectively deliver excellent customer service.
6. Simultaneously on charge of Out Patient Physical Therapy Department.

Experience

5-7 Years

Level

Management

Education

Bachelor's

Description :

1. Verified details of transactions, including funds received and total account balances.
2. Balanced batch summary reports for verification and approval.
3. Conducted month-end balance sheet reviewed and reconciled any variances.
4. Properly routed invoices through the approval process.
5. Researched and resolved any billing and invoice problems.
6. Processed and sent for approval faculty and staff bi-weekly payroll.
7. Managed reception area greeted and answered phone calls and questions for patients.

Experience

10+ Years

Level

Senior

Education

General Studies

Description :

1. Directly supervise various types of projects and employees in health care operations.
2. Balance daily financial transactions and statistics, prepare daily deposits; prepare weekly and monthly reports based on the data collected.
3. Maintain/ conduct Quality Assurance concerning profile, financial, benefit, patient, and employee records.
4. Analyze, develop, and implement strategic plans for problem business and financial cases, personnel issues, patient flow, organizational policies & procedures, and orientation/ training problems.
5. Schedule, fill, and eliminate employee work shifts relative to patient flow.
6. Assist, interact, and communicate effectively with the public/ patients through clinical service.
7. Facilitate, maintain open communication, and act as a liaison between: company and clients, other UTMB departments in Galveston and other regional clinics, one satellite health clinic, higher management and employees, internal and external suppliers/ vendors to the clinics and the communities surrounding the satellite clinic.
8. Resolve customer/ employee/ patient complaints and questions regarding quality of service, financial screening, as well as company operating procedures and policies utilizing excellent customer service skills.

Experience

2-5 Years

Level

Junior

Education

Degree

Description :

1. Provided excellent customer service in a medical institution and ensured all patients were well attended.
2. Provided support and performed regular QA reviews for client intake, registration and scheduling functions.
3. Managed client reception and client services coordination.
4. Provided the required leadership, support and direction for office initiatives and special projects.
5. Monitored the equipment used in the office and facilitated repair or replacement as per requirement.
6. Facilitated the management in completing general formalities related to the patients such as insurance and medical reports.
7. Provides Physical Therapy to patients (walk-in or admitted) as referred by the physiatrist.
8. Evaluates and records patient's conditions, entering them correctly in the chart.

Experience

2-5 Years

Level

Junior

Education

Physical Therapy

Description :

1. Manage financial planning and business operations for Emory At McDonough Family Practice.
2. Coordinate, monitor and improve the business operational activities for the section.
3. Assist the administrator with the annual operating and capital budget processes.
4. Manage adherence to patient access standards.
5. Direct logistical and clerical support activities for front desk.
6. Coordinate section revenue cycle functions that include charge capture, coding, and edit/denial management.
7. Implement Emory Clinic initiatives related to new business systems and processes.
8. Provide educational services to providers, and coder for the purpose of improving and maintaining high quality coding.

Experience

2-5 Years

Level

Junior

Education

Business Administration

Description :

1. Consulted with outside agencies to create, implement and enforce required standards and practices.
2. Planned and prepared marketing strategies including coordination of promotional events.
3. Managed assistants in their support roles, including hiring, training, scheduling and discipline.
4. Responsible for keeping up with the general training requirements for veterinarian, veterinary technicians and other support staff.
5. Motivated staff and created a team atmosphere.
6. Accurately reconciled daily receipts, billing, deposits, income reports and "start up" cash.
7. Established and maintained secure filing and archival systems for clients, financial records, legal records, etc.

Experience

0-2 Years

Level

Entry Level

Education

Degree