A Clinic Operations Manager is responsible for overseeing, planning, directing, and coordinating various aspects in a medical and healthcare facility. The job duties listed on the Clinic Operations Manager Resume include the following – recruiting, training, and supervising staff members; creating work schedules, developing goals, and objective; maintaining records of the clinic’s services; proposing and maintaining budgets and ensuring that the facility runs efficiently, representing the clinic at the board, and investor meetings; and communicating with the clinic’s medical staff, and department heads.
Those seeking this job role must have strong analytical abilities, and be able to fully understand the healthcare laws and regulations; the ability to communicate well and disseminate knowledge of laws and regulations to the healthcare staff is also extremely important. Successful manager candidates should have a high degree of technical aptitude and stay updated with healthcare advances in technology, and be able to use the classification and coding software and EHR systems. Typically, a degree is required, but in some cases, a master’s degree in health management or nursing is preferred.
Summary : Dedicated Clinic Operations Manager professional with over 18 years of hands-on experience in fast-paced clinic and medical office environments. Extensive knowledge in developing, managing, and training staff, with a successful track record of managing personnel, finances, and facility operations while ensuring patients are provided with the highest quality care.
Coordinated staff in-service training, scheduling and employee pay roll time sheets.
Employeed evaluations and performance reviews.
Designed and implemented orientation programs for helping staff prioritize their learning needs at the center and develop teaching tools for utilized teamwork.
Educated and trained staff on new software implementations.
Organized, trained and lead in-group discussions regarding Blood Center patient care, staff issues and daily operations with in-service talks with Medical Director, Supervising Nurse and Staff to maintain protocols and a positive workplace.
Updated, edited and created Standard Operating Procedures & brochures for Blood Center compliant mandated laws for Blood Banks by the U.S.
Strategized department budgetary actions to create efficiency and retain a high ROI.
Experience
7-10 Years
Level
Management
Education
GED
Clinic Operations Manager Resume
Summary : Responsible for Maintaining current knowledge of OSHA and multiple contracted health plan requirements pertaining to clinic audits, Assisting in resolving and satisfying client requests and internal operational issues.
Facilitated successful startup of a fast-paced and dynamic physical therapy clinic in an entrepreneurial environment and played key roles in opening additional satellite locations in Vilonia and Greenbrier, Arkansas.
Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
Managed an operational staff of over 8 people in multiple locations.
Reviewed therapist medical coding for accuracy and entered medical billing each day into in-house software.
Monitored payments dues from patients and insurance companies.
Established system of invoicing for payments.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Experience
7-10 Years
Level
Management
Education
GED
Clinic Operations Manager Resume
Headline : Clinic Operations Manager with 4 years of experience in Presenting specialty reports to management, physicians and site associates, Facilitating communication and gave on-going education in the specialty areas of billing for department management.
Skills : Analytical, Budget Development, Business Acumen, Closing.
Weekly met with physicians on practice goals & objectives (marketing) Managed the Revenue Cycle Management team- front/back office.
Established, analyzed, monitored, and measured daily revenue cycle operations for physicians and allied healthcare professionals.
Collaborated with practice leaders, providers and front desk staff to solve unclear and incomplete billing issues.
Maintained and upgraded coding tools and coding guidelines.
Reviewed denials for coding, demographic coverage issues.
Reviewed coding guidelines to solve sequencing issues.
Experience
5-7 Years
Level
Junior
Education
Bachelor Of Science
Clinic Operations Manager Resume
Headline : Responsible for Precisely completing appropriate claims paperwork, documentation and system entry, Maintaining updated knowledge of coding requirements, through continuing education and certification renewal.
Skills : PowerPoint. Proficient in typing. Excellent written and verbal, Outgoing, people person. Reliable.
Description :
Managed purchase and expense budget.
Well-developed employee relations, motivation and management skill.
Championed a strong focus on patient care and satisfaction.
Expertly planned, coordinated, organized and directed clinic operations.
Managed the installation of improved work methods and procedures to achieve organization objectives.
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Experience
5-7 Years
Level
Junior
Education
Diploma
Clinic Operations Manager Resume
Summary : Secure a position as a Clinic Operations Manager utilizing my knowledge and experience, for the benefit of your organization and my own professional and personal growth.
Implemented policies and procedures for clinic growth and streamline efficiency in patient care process.
Ensured clinics are in accordance with state, health plan, and regulatory agency requirements.
Counselled staff, provide guidance as needed, approve timecards, PTO requests, and complete yearly employee evaluations.
Prepared daily hospitalist & pulmonologist call schedule for staff providers.
Maintained physician calendars to include vacations and time off requested.
Ensured current ACLS, BLS, PALS & Fluoroscopy certifications for staff providers; schedule recertification courses for providers as needed.
Responsible for implementation of new EMR system (SAGE Intergy) to include Meaninful Use at multiple clinic locations.
Experience
10+ Years
Level
Senior
Education
GED
Clinic Operations Manager Resume
Objective : Clinic Operations Manager with extensive experience in human resources, administrative support, customer service, staff development, conflict resolution, promotions, separations, performance management, benefits administration and in depth knowledge of Labor Laws. Additional experience includes accounts payable and receivable, payroll processing, employee recruitment, and supervision.
Skills : Monitoring Skills, Planning Skills.
Description :
Responsible for forecasting, developing, monitoring, and evaluating annual budgets for all program areas; develops and maintains systems which assist in monitoring expenses, revenues, and program outputs/outcomes based on budgets.
Provided ongoing variance analysis of activities and develops improvement plans as deemed necessary.
Responsible for the development and monitoring of ambulatory billing systems and A/R; establishes ongoing methods for staff education in the areas of coding and billing practices.
Responsible for developing and ensuring implementation of annual goals for all program areas; directs the development and deployment of strategies and tactics to achieve goals.
Directed development of benchmarks; establishes and maintains reporting systems and formats for tracking purposes.
Counseled patients and family members on their rights, benefits, privileges, or obligations.
Established and managed, according to HR policies and procedures, systems and methods for staff recruitment, retention, development, and competencies; ensures continuous review of staffing roles, responsibilities, and configuration.
Experience
2-5 Years
Level
Junior
Education
Master Of Business Administration
Clinic Operations Manager Resume
Summary : To establish a long-term career in a company where I may utilize my Clinic Operations Manager professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Leadership, Managing Skills.
Description :
Managed a 1,000+ patient practice and directed/coordinated activities related to providing clinical services.
Reviewed financial and other performance data to measure productivity and goal achievement connected to grants, and determine areas needing cost reduction and program improvement.
Trained new al employees, preparing employee schedules and assigning specific duties.
Established and implemented departmental policies, goals, objectives, and procedures.
Performed administrative responsibilities such as scheduling staff and patient appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff; answered telephones and directed calls to appropriate staff.
Handled inventory control and purchasing for office supplies and pharmaceuticals; established and maintained itemized budget and kept expenses to a minimum.
Experience
10+ Years
Level
Senior
Education
Associate's In Human Resources
Clinic Operations Manager Resume
Summary : High-performing LPN/Operations Manager with healthcare experience in hospital and medical office settings. Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results0oriented and proactive in addressing and resolving problems. Dedicated operations manager demonstrating effective leadership in all aspects of the job.
Skills : Training Skills, Managing Skills.
Description :
Staff scheduled, oversaw compliance with State and Federal regulations, HIPPA, ClIA, Radiology services, OSHA and creating a safe work place.
In charged of the Nursing department.
Responsible for the improvements in the record number of patients through marketing and networking.
Attended direct meetings with hospital administrators and other leaders in the medical field.
Extensive, experienced in direct marketing to other physicians and health care professionals.
Obtained many patients by generating direct referrals to the clinic.
Trained by Center for Disease Control (CDC) and conducted STD exams on patients; provided quality patient care in a professional and confidential manner.
Experience
10+ Years
Level
Senior
Education
GED
Clinic Operations Manager Resume
Objective : To obtain a Clinic Operations Manager position where I can make useful my experience as a medical assistant and or a supervisor to help the patients and coworkers.
Skills : Communication SKills, Planning Skills.
Description :
Designed and implemented customized training program for each discipline.
Coordinated annual Physician Surveys and evaluation for clinical improvements.
Managed office operations, work flow, office staff-including recruitment, performance management and training/development of specialty practice.
Managed client reception and services coordination including queries into billing and insurance practices.
Provided excellent customer service to patients, employees, and outside practice participants.
Provided the required leadership, support, and direction for office initiatives and special projects.
Trained internally by Medical Director to give injections and dispense medications to patients as prescribed by physician.
Experience
2-5 Years
Level
Executive
Education
GED
Clinic Operations Manager Resume
Objective : Seeking Clinic Operations Manager position in which acquired expertise, creative talents and commitment to excellence will have valuable application.
Skills : Management Skills, MS Office.
Description :
Expected to provide visionary leadership to maximize the effectiveness of all service delivery systems, financial performance.
Engaged staff and cultivate a care center culture that prioritizes human kindness and patient-centric care consistent with Dignity Health and the medical group's way and culture.
Effectively managed all operational aspects of the assigned care center(s).
Worked closely with staff and providers to ensure that all fiduciary and care center goals are met.
Proactively determined Workload priorities through planning, coordination, and managing staff and providers to meet the care center's administrative, operational, and support requirements.
Provided direct supervision of staff to include hiring, terminations, completion of performance evaluations, mentoring, discipline, and personnel processing.
Ensured the establishment of resources for facility maintenance and housekeeping.
Established systems to monitor contract performance.
Developed and maintained capital needs budget and plans.
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