A Collections Account Specialist is responsible for managing and collecting outstanding accounts receivable from clients, and customers. The job description includes solving customer billing problems, reducing the number of accounts receivable, and handling all aspects of collections. Common work activities listed on the Collections Account Specialist Resume are – monitoring accounts daily, identifying outstanding account receivables, investigating historical data for bills and debts, taking actions to encourage timely payments, processing payments, and refunds; solving billing issues and customer credit issues, updating account status records, and presenting reports on collection activities and progress.
The job description should contain the following qualifications and requirements – excellent knowledge of billing procedures, familiarity with various collection techniques, working knowledge of MS Office and databases, knowledge of collection laws and regulations, and comfortable working with targets. A bachelor’s degree is often considered the best path to enter the occupation.
Headline : Collections Account Specialist is responsible for Identifying, evaluating, and acquiring the necessary information to support collection development projects, Supporting collection development projects through project management (e.g., project budgets, schedules, report preparation), Identifying key collections industry stakeholders (lawyers, law firms, financial institutions) and ensure their participation in project planning and implementation.
Managed customer accounts through customer service notebook and due date changes, late charge waivers through Workflow software and other customer issues.
Assisted customer in maintaining a healthy business relationship and account wise.
Contributed to the development of branch/dealer communication process that meets the customer needs.
Processed rewrite, transfer of equity, and substitution of collateral paperwork through Pinnacle software.
Submitted total loss accounts through Workflow and follow-up and approve total loss insurance checks for repairs.
Assisted in Green Belt projects with Management that tailored to the customer advantages.
Collected on serious delinquent accounts and advised customer alternative ways to maintain account credibility.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Science
Collections Account Specialist Resume
Headline : To secure a Collections Account Specialist position with a well-established organisation with a stable environment that will lead to a lasting relationship in the field of finance and/or customer service. Seeking a Customer Service position where my experience can be utilised to improve customer satisfaction. An organisation with potential career advancement, team-oriented environment, including problem solving, planning, organising to achieve the corporate goals.
Responsible for over 60 accounts monthly Collected from insurance companies such as Aetna, Blue Cross Blue Shield, United Health Group, Nationwide, Coventry, Broad spire/Crawford to name a few Processed appeals for short paid invoices, denied invoice, corrected claims Established & maintained effective/cooperative working relationships with Adjuster's and Claims Dept.
Assisted billing dept with coding, mailing invoices, updating invoice numbers.
Assisted billing dept. with posting payment in Oracle Used programs such as Microsoft Word, Excel, Internet Explorer, Red book, Oracle Prepared documentation for refunds & adjustments /reviewed & processed small adjustments.
Responsible for monitoring and maintaining assigned accounts.
Reported any trends directly to superiors & in meetings that would delay processing and payment.
Performed other assigned tasks, duties &, projects necessary to support the Accounts Receivable Depart.
Communicated & followed up effectively on accounts timely basis.
Experience
5-7 Years
Level
Executive
Education
MS
Collections Account Specialist Resume
Objective : Collections Account Specialist with 4 years of experience in Documenting all collections company activities (notations) with the appropriate level of detail required by the collection development project relationships that are established through this role, Developing a knowledge of current collections research service providers (e.g., law libraries) within the collection development process through hands on experience or by working with colleagues in other roles within the organisation, and also Reviewing existing data sources to identify new sources for future reference or research needs.
Skills : Planning, Researching, Data Analyst.
Description :
Responsible for locating and notifying customer with delinquent accounts.
Made attempts to secure payments via mail, telephone and/or direct checks.
Communicated with customer to determine reason for overdue accounts or payments.
Reviewed accounts to obtain payment arrangements or payments in full.
Notified the three major credit bureaus.
Drafted and implemented patient account collections procedures, to include internal skip trace efforts.
Lowered patient account balances over 150 days by $50,000 within the first 60 days of employment.
Experience
2-5 Years
Level
Executive
Education
MS
Collections Account Specialist Resume
Summary : An insurance claims and customer service professional with over 9 years' experience, I have demonstrated abilities in organisational settings, showed quick responsiveness to customer needs and effective problem solving. possess strong telephone etiquette and computer skills along with proficiency in Microsoft Word, PowerPoint, Excel and Outlook.
Skills : Microsoft Office, Customer Service, Mathematics.
Description :
Collected on accounts 30 days or more delinquent under fair debt collection acts.
Able to capture over $10,000 in patient balances that were over two years old without the assistance of an outside agency.
Took on the outside responsibility of payment posting while still maintaining all patient balances.
Provided customer service regarding collection issues, processed customer payments, reviewed account adjustments and resolved.
Reviewed and investigated pertinent information needed to make sound credit decisions.
Examined contracts for program compliance and accuracy.
Abide by all state and federal laws pertaining to collections.
Experience
7-10 Years
Level
Management
Education
Diploma
Collections Account Specialist Resume
Headline : Collections Account Specialist with 6+ years of experience in Identifying opportunities for growth in collections revenues, costs and services, Developing a strategic plan for growth in collections revenues, costs and services, Developing actionable proposals to achieve the necessary results, Implementing program management strategies to achieve desired results.
Skills : Accounting, Managing, Programming.
Description :
Operated in a dialer pool system to perform inbound and outbound calls Collect money on.
Identified and processed incoming collections from all sources, such as credit card, check, cash or insurance payouts.
Provided information to customers about the collection methods and processes used to collect the items.
Developed standard documentation for each collection method and process type.
Identified events that require attention and coordinate with collection management teams to ensure that contact information is accurate and timely.
Processed customer collections through an automated system, which includes tracking inventory levels, processing payments, as well as receiving returns and refunds.
Analysed customer financial performance to support business objectives.
Experience
5-7 Years
Level
Executive
Education
Diploma
Collections Account Specialist Resume
Summary : Collections Account Specialist with 9 years of experience in Collecting payments owed by customers in an effective, efficient and timely manner, Providing expert advice to management on collection strategies and pricing, Managing collections relationships with major banks, financial institutions, and insurance companies to collect payments owed by customers, Negotiating pricing with major banks, financial institutions, and insurance companies to deliver a successful collections program.
Planned, managed and analyzed collections activities.
Maintained collections processes for all services offered in the region or market area.
Implemented new services based on customers feedback (e.g., online sales).
Managed daily activity reports for bank accounts and individual customer.
Assessed and managed inventory through forecasting and forecasting processes.
Ensured that funds are collected in full and on time.
Experience
7-10 Years
Level
Management
Education
MS
Collections Account Specialist Resume
Headline : Obtain a Collections Account Specialist, responsible for Developing a relationship with the collections department at each bank or financial institution to ensure timely collection of customer accounts at all levels of the company, Negotiating pricing with major banks, financial institutions, and insurance companies on a monthly or quarterly basis to deliver customer acquisition initiatives, Building effective relationships with collections departments at each bank or financial institution to ensure timely collection of customer accounts.
Skills : Designing, Accounting, Time Management, Financial.
Description :
Collected payments from customers.
Proactively managed collections in order to reduce costs.
Performed due diligence on accounts payable to ensure timely collection of revenue.
Managed account receivables with a focus on quality control and fraud prevention.
Managed collections through a scorecard process to identify trends in customer behaviour.
Developed sales tools to help improve customer retention.
Maintained a strong relationship with senior management to ensure effective alignment of budget allocations with business objectives.
Experience
5-7 Years
Level
Executive
Education
GED
Collections Account Specialist Resume
Objective : Obtain a Collections Account Specialist, responsible for Managing a small team with multiple sales reps to drive customer acquisition, Providing data analysis for customer acquisition and revenue optimisation, Building relationships with clients to help them acquire more customers through the use of data and analytics, and also Building the ability to explain complex analytics in simple terms.
Skills : Sales, Developing, Reporting, Directing.
Description :
Identified uncollected funds and verify their status with suppliers or other parties (e.g., the IRS).
Identified product requirements and use case scenarios to define the usage of products.
Identified and documented usage scenarios for products.
Developed process flows for validation of usage data, including requirements gathering and analysis.
Implemented process flows for collection of usage data into an accounting system (e.g., CRM).
Helped to develop a system for tracking product usage that is compliant with standards such as ISO 9001, ISO 14001, or ANSI/BIFMA Standard A13.2.
Helped to develop an automated system for reporting on collection activity (e.g., by creating reports, by emailing documents).
Experience
2-5 Years
Level
Executive
Education
G.E.D
Collections Account Specialist Resume
Headline : Collections Account Specialist is responsible for Analysing customer statistics to determine trends in the market and trends in the company's products, Identifying growth opportunities for new product lines and services, Building comprehensive customer profiles with extensive information on demographics, purchasing patterns, demographics, purchasing history, and purchase history of customers (including historical credit records).
Worked with all departments to ensure that collections is completed on time and within budget.
Identified and prioritised needs for new acquisitions.
Established a collection strategy that meets customer needs through enhanced services such as e-books, digital media and video content.
Worked closely with Commercial Bank of Canada (CBC) to develop a collection strategy that helps CBC meet its goals, including access to digital content through CBC Digital Media Centre (CDMC), CBCs digital content platform.
Collected items from customers at locations across Canada that are convenient to their business locations or home offices.
Worked with CIOs, IT teams, and external service providers to improve the efficiency of collecting and analyzing data from customers.
Identified ways to improve performance and decrease costs.
Experience
5-7 Years
Level
Executive
Education
MS
Collections Account Specialist Resume
Headline : As a Collections Account Specialist, responsible for Creating multidimensional profiles of customers based on information collected from multiple sources to identify key segments of potential customers that are most profitable to target with targeted offers for new products or services, Developing pricing plans for new products or services based on customer segmentation analysis, Identifying key account managers who are most likely to be interested.
Skills : Creative Skills, Analysing, Data Analyst.
Description :
Implemented best practices in order to maximise revenue for the company.
Ensured that all new products are able to support all of our customers' needs and expectations.
Analysed product market data to identify trends, create marketing plans, and implement advertising campaigns.
Identified new opportunities in the market and successfully execute them with partner companies.
Worked closely with Marketing to generate revenue goals based on system usage data, competitor research, user surveys, and other relevant information to build an understanding of each clients business needs.
Collaborated closely with technical team members to ensure that all systems are up-to-date and functional.
Developed a clear understanding of each clients business goals by analysing their products requirements through market research, user studies, competitor analysis, and other data sources.
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