Collections Agent Resume Samples

A Collections Agent is responsible for reaching delinquent customers to collect payment for overdue bills or other payments. Typically work activities included on the Collections Agent Resume are – collecting past dues, creating a detailed list of not made payments, organizing the list based on severity of delinquency; calling customers through telephone, attempting to collect dues, reviewing terms of loans; recording new agreement to repay debt; sending statements of delinquencies; escalating issues to higher officials; and following federal and state laws pertaining to debt collection.

Employers hire those with the following skills – customer-facing skills, strong negotiation skills, persuasion abilities, patience, and diligence; familiarity with debt collection software and database software. Typically a high school diploma or GED is required. However, some companies prefer those having telemarketing experience. Preference is given to resumes that portray a professional debt collector certification.

Collections Agent Resume

Objective : Most recently, I have graduated from Virginia College with an Associate in Applied Science (AAS) in Business Administration. I also have work experience including most recently as a reception trainer with Carolina Pediatric Associates.

Skills : Intermediate Office Skills, Direct Customer contact, service, collections or sales environment, Project Management Assistant, Vista Pharmacy Techinican Porgram, Microsoft office, Word, Excel, Ecar, Innovis, Accurint, PowerPoint.

Description :

    1. Used software tools including Shaw, LS Locator, ORCC, Moneygram.
    2. Answered customer questions about problems with their accounts.
    3. Advised customers of necessary actions and strategies for debt repayment.
    4. Located and monitored overdue accounts using computers.
    5. Recorded and updated information about the financial status of customers and collection efforts.
    6. Received payments and posted amounts paid to customer accounts.
    7. Used online databases to identify delinquent customers.
    8. Maintained knowledge of state and federal laws relating to billing and collection procedures.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Business Administration


Credit/Collections Agent Resume

Objective : Highly accomplished and motivated Telemarketing, Collections, collections-management professional with proven track record of rapport-building, resourceful problem-solving and communication skills. Seeking career opportunity.

Skills : skilled customer service operations -Customer interface expertise -Customer service award -Completed telephone training seminar.

Description :

    1. Provided excellent customer service when speaking with clients.
    2. Dealt with customers diligently, courteously and professionally while collecting payments.
    3. Resume Placed outbound and received inbound calls to collect on delinquent accounts.
    4. Negotiated repayment schedules based upon the customer's financial situation.
    5. Maintained and updated account records when customer payments are made.
    6. Accurately documented all details of client correspondence.
    7. Responded to customer inquiries and advised customers of alternative payment plans.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Drafting & Design


Collections Agent II Resume

Headline : Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services.

Skills : Exceptional Customer Service, Excellent Communication Skills, Excellent Computer Skills, Excellent Verbal And Written Communication Skills.

Description :

    1. Provided customer service for last stage delinquency accounts.
    2. Received incoming telephone calls and gave professional customer service help to customers about questions on delinquent accounts for credit card delinquency.
    3. Identified, initiated, and facilitated resolution of all customer issues.
    4. Effectively managed a high-volume of inbound and outbound customer calls.
    5. Addressed and resolved customer product complaints empathetically and professionally.
    6. Gathered and verified all required customer information for tracking purposes.
    7. Defused volatile customer situations calmly and courteously.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Bachelor's

Senior Collections Agent Resume

Headline : Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Comcast excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.

Skills : Core Qualifications, Strong verbal communication Quick learner, Computer proficient Team oriented, Productive Worker Proficient in Citrix, Tax Net, NJACTB, NJ Filenet.

Description :

    1. Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
    2. Politely assisted customers via telephone.
    3. Developed reputation as an efficient service provider with high levels of accuracy.
    4. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    5. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    6. Directed calls to appropriate individuals and departments.
    7. Asked open-ended questions to assess customer needs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Business Mangement

Customer Service/Collections Agent Resume

Summary : Seeking a career with a well established company where my oral and written communication skills are implemented and enhanced in order to help promote company growth and success.

Skills : Yardi, Microsoft Office, Microsoft Word, Excel, POS, Outlook, Fax Machine.

Description :

    1. Demostrate the ability to discuss account information & collect payments from inbound calling customers.
    2. Making outbound calls to collect past due balances and to resolve customer delinquent accounts.
    3. Confer with customers by telephone to resolve and reprocess rejected credit card transaction problems.
    4. Diplomatic and tactful with customers during confrontational or stressful circumstances with customers.
    5. Assits customers in avoiding the cancelation of needed pest control services.
    6. Effectively use skills and tools to locate, contact and resolve delinquent debts.
    7. Utilize Microsoft Excel to track statistics of the success of outbound collection payments.
    8. Followed full compliance of FDCPA agency requirements in the collections of 1st party defaulted accounts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Inbound Collections Agent Resume

Objective : Highly qualified Collections Agent with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Microsoft Office, Call Center, Multi-Line Phone System, Clerical, collections, Customer Service, Teaching.

Description :

    1. Notifying customers of account status while on outbound/inbound call center environment or via email notifications and confirmations.
    2. Researching customer inquiries, transaction dates, and amounts, and processing payment.
    3. Strong verbal (phone) communications skills utilizing active listening and clearly speaking to customers.
    4. Strong knowledge of systems, PC based internet and software applications (Internet, Microsoft office- Outlook, Word, Excel).
    5. Strong written communication and data entry skills with use of proper grammar and punctuation.
    6. Recovered over 70% of all debts assigned by providing win-win compromises with debtors in financial jeopardy.
    7. Designed re-payment plans to maximize revenue and retain customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Collections Agent III Resume

Summary : General Maintenance Duties included: All areas of Maintenance of Campus, including, but not limited to: construction, carpentry, masonry, electric, roofing, painting, plumbing, basic electrical, appliance maintenance, and upkeep of grounds, etc. Collections Representative Duties included: House-to-House collections of equipment and payments, Customer Service, attempts to keep customers, sell new services.

Skills : Microsoft Word, Microsoft Powerpoint, Microsoft Excel.

Description :

    1. Implemented new processes and systems for improving customer satisfaction.
    2. Described products and services accurately, explaining details.
    3. Maintained up-to-date knowledge and details of company policies regarding converter collections and payments.
    4. Directed customers to the appropriate individuals and departments regarding complaints.
    5. Helped drive sales goals and met monthly quotas.
    6. Assisted customers in person and via telephone.
    7. Investigated and solved customer complaints in a timely and efficient manner.
    8. Worked under strict guidelines and strict deadlines and responded to service inquiries and call-outs.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Customer Service Representative/Collections Agent Resume

Objective : Experienced and high motivated Administrative Assistant who strives to ensure that all tasks are successfully accomplished in a timely manner. Energetic asset to the company, with the ability to develop positive relationships with clients and coworkers. Interested in a similar opportunity with a company where exceptional secretarial, computer, and customer service skills will be fully utilized.

Skills : Microsoft Office, Multi-Line Phone System, Supervising, Receptionist, Sales, Customer Service, 10-Key, Auditing, Telecommunications, Inventory, Filing, Excel, Team Building, Data Entry, Planograms, Receptionist, Secretarial.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Receive payments and post amounts paid to customer accounts.
    3. Advise customers of necessary actions and strategies for debt repayment.
    4. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    5. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    6. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    7. Answer customer questions regarding problems with their accounts.
    8. Record information about financial status of customers and status of collection efforts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Third Party Collections Agent Resume

Objective : An energetic customer service professional with solid experience providing diverse customer support in high volume call center environments. Strong problem-solving skills coupled with initiative and accuracy provide a first-rate experience for the customer and facilitate the development of strong customer relationships. A self-motivated and hardworking employee with an excellent track record of meeting and exceeding productivity targets.

Skills : Microsoft Word, PowerPoint.

Description :

    1. Communicated in an accurate manner both in written and verbal.
    2. Analyzed the customers' financial situation and offered the best payment solutions.
    3. Performed consistently to meet performance standards set by the department.
    4. Participated in monthly meetings and feedback sessions.
    5. Ensured adherence to the Fair Debt Collections Practices Act and other compliance regulations, and security policies.
    6. Conducted inbound and outbound collection calls.
    7. Reconciled discrepancies and handled customer inquiries relating to accounting records.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Collections Agent I Resume

Objective : Information Technology Professional seeking a career where I may utilize my technical skills, experience, and training supporting end-users in a technical environment and driving business objectives. Excellent communication and personality will be valuable to interacting with technical and non-technical personnel.

Skills : Microsoft Word, Microsoft Excel.

Description :

    1. Communicate with clients/customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts.
    2. Supply thorough customer service, maintain positive client/customer relations, and work efficiently in the name of the client.
    3. Provide thorough, efficient, and accurate updates on computer files for each call made.
    4. When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable.
    5. Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.
    6. Knowledge, understand, and compliance with company policies and procedures.
    7. Maintain knowledge of functional area and company policies and procedures.
    8. Provide feedback to management concerning possible problems or areas of improvement.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Degree

Outbound Collections Agent Resume

Headline : Talented sales associate, effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Skills : Siebel, Customer Relationship Management, Customer Service Experience, Microsoft Word.

Description :

    1. Initiated effective outbound calls and received inbound calls.
    2. Produced and arranged collection solutions for debtors.
    3. Submitted accounts for approval to pursue legal action.
    4. Analyzed account history for errors; followed up until remedied.
    5. Establishing borrower location and contact information via skip tracing if necessary.
    6. Establishing borrower's ability and willingness to pay and identifying the appropriate repayment program/options available to them.
    7. Tracking and reporting all account information into computer through collection systems.
    8. Understanding and following all federal and state laws with regards to collections policies and procedures (FDCPA/HIPPA).
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Computer Science

Collections Agent And Account Manager Resume

Objective : Manager position Abilities 10 years experience in customer service telemarketing Lead cook and evening manager of Assisted Living Home in charge of care for 30 residents Strives for perfection in all tasks I pursue Ability to learn and teach the task objectives Ability to be in top of performance and will to learn the keys to acheive this Eager to learn new task and achieve the best performance in such tasks Willingness to give all to help company achieve excellence.

Skills : Microsoft Excel, Customer Relations, Communications, Typing.

Description :

    1. Operated telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    2. Arranged for debt repayment or established repayment schedules.
    3. Located and notified customers of delinquent accounts by postal mail, email, and telephone.
    4. Received payments, posted amounts paid to customer accounts, and recorded payments on spreadsheets.
    5. Located and monitored overdue accounts using computers and web based systems.
    6. Answered customer questions regarding problems with their accounts.
    7. Recorded and monitored customer's insurance information.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business

Collections Agent Lead Resume

Headline : I have 2+ year experience in a classroom with children that range in ages from 2-6years old. I have 4+ years experience in customer service experience. I have had 2+ years experience in leadership positions. I have had 1+ years in a position which required me to train and teach my peers. I am a very fast learner and I enjoy being the best at anything I do.

Skills : Microsoft Office, Word, Powerpint,Excel,Outlook, Organizational.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Addressed and resolved customer product complaints empathetically and professionally.
    3. Gathered and verified all required customer information for tracking purposes.
    4. Defused volatile customer situations calmly and courteously.
    5. Accurately documented, researched and resolved customer service issues.
    6. Managed high call volume with tact and professionalism.
    7. Acted professionally and patiently when addressing negative customer feedback.
    8. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Associate In Applied Computer Science

Collections Agent/Advisor Resume

Objective : Computer literate, outgoing, motivated team player eager to contribute dynamic customer service, administrative, supervisory, team building, and organizational skills toward supporting the objectives of an organization that rewards reliability, dedication, and solid work ethics with opportunities for professional growth.

Skills : Accuracy Answering Telephones, Appointment Setting,.

Description :

    1. Responsibilities: Answer customer questions regarding problems with their accounts.
    2. Advise customers of necessary actions and strategies for debt repayment.
    3. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    4. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    5. Arrange for debt repayment or establish repayment schedules, based on customers'financial situations.
    6. Record information about financial status of customers and status of collection efforts.
    7. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    8. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates Degree In Human Resource Management

Collections Agent Resume

Headline : Over 7+ years of experience supervising and directing youth of various ages & backgrounds. I have extensive training & certifications including; certified treatment assistant (through Iowa Board of Certifications), mandatory reporters training, first aid/CPR training, medication manager course, cultural competency, aggression replacement therapy, bridging the generations, and more. Based on my career history you can see that I have experience with; teaching skill building, written communications, computer utilization, time & stress management, problem solving, and attention to detail.

Skills : Customer Services, Financial Management, Fast Learner, Management Skills, Organized, Reliable, Multi-Tasker, Computer Literate, Motivated, Notary Public, Collections.

Description :

    1. Analyzed medical accounts for Coronado, Pomona, Cedar-Sinai and Oklahoma hospital customer's financial situation and offered the best payment solutions Performed consistently to meet performance standards set by the depart- ment.
    2. Performed collection calls on assigned accounts in their work queue, predictive dialer and inbound calls.
    3. Participated in monthly management roundtables and feedback sessions.
    4. Ensured adherence to the Fair Debt Collections Practices Act and other com- pliance regulations, and security policies.
    5. Making arrangements for repayment of debts and preparing repayments schedules according to the debtors finan- cial situation.
    6. Recording and documentation of the various details of repay- ment like paid amount, unpaid, dues, discounts, interest amount etc.
    7. Resolving customer billing disputes and escalates to supervisor as required Required to identify and assess efficiently and accurately executed tasks within Collections area Interacted with customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Medical Assistant