Community Services Manager Resume Samples

Community Services Managers are responsible for coordinating and overseeing programs that address the needs of diverse communities. Major roles and responsibilities described on the Community Services Manager Resume as – developing and implementing social service initiatives, managing outreach programs, collaborating with community partners, ensuring effective service delivery, assessing community needs, developing strategic plans, supervising staff, and ensuring the successful execution of programs. In addition, the following duties are also performed – engaging in advocacy, resource mobilization, community education, and promoting social well-being.

Hiring employers typically look for the following skills on the job resume – strong communication skills, leadership skills, and organizational skills; the ability to build and maintain partnerships with various stakeholders; proficiency in project management, budgeting, and data analysis; a deep understanding of social issues, cultural competence, and empathy. To excel in this position, a community services manager typically holds a bachelor’s degree or master’s degree in social work, or business administration. Education complemented by practical experience in community development, or social service is highly useful.

Community Services Manager Resume example

Community Services Manager Resume

Objective : As a Community Services Manager, managed, and oversaw the human services grant programs, including goal and strategy development, managed, and oversaw the Citys diversity, equity, access, and inclusion program, including goal, strategy, and resource development.

Skills : Leadership, Communication.

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Description :

  1. Researched, planned, and designed programs including strong collaboration with community and social service providers.
  2. Administered the annual processes for General Fund, CDBG, and other human services-related funding distribution: prepared policies, including criteria and guidelines for funding distribution, coordinated funding application review process, including public hearings, Human Services Commission review, and City Council approval.
  3. Directed and oversaw the implementation of the CDBG program.
  4. Oversaw updates to the City's CDBG Consolidated Plan.
  5. Managed the City’s licensing program for Permanent Supportive Housing and Emergency Housing.
  6. Prepared biennial and mid-biennium budget requests and adjustments, including supporting documentation, for all division resources and programs.
  7. Built and maintained strong partnerships with stakeholders and other community partners concerning the development of human service or community redevelopment strategies aimed at enhancing the economy and/or quality of life for citizens in Federal Way.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor’s Degree in Public Administration


Community Services Manager Resume

Headline : As a Community Services Manager, represented the City before the public, special interest groups, clients, County, state, and federal agencies, and the media to advocate and explain local and regional human service policy and the needs of client groups served, participated in various meetings, task forces, special interest groups, and regional collaborations.

Skills : Project Management, Problem-Solving.

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Description :

  1. Trained and provided guidance to staff on library security.
  2. Developed, implemented, and reviewed division policies and procedures and monitored them for compliance with Borough policies and procedures.
  3. Successfully managed change and led through adversity.
  4. Collected, tracked, and reported data.
  5. Developed short- and long-term goals and objectives for the division.
  6. Adapted programming to meet changing demographics and trends.
  7. Represented the library in local, statewide, and national activities and events that focus on public library services, oversaw and managed the operations of the Community Services Division. 
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor’s Degree in Public Administration


Community Services Manager Resume

Headline : As a Community Services Manager, collected data for evaluation and preparation of statistical reports, as a tool to evaluate and enhance services, selected materials in assigned areas of the collection.

Skills : Budget Management, Organizational Skills.

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Description :

  1. Provided public assistance at the Reference desk and elsewhere as required.
  2. Consistently strived to ensure that library facilities are responsive to user needs, offer appropriate work and meeting spaces, and maintain a welcoming environment.
  3. Represented the Borough at meetings and hearings as appropriate. 
  4. Met at various locations on short notice.
  5. Performed a wide variety of professional library services.
  6. Coordinated with other staff and agencies to increase awareness of services through community outreach activities.
  7. Pursued opportunities to establish partnerships with other community agencies to mutually benefit the delivery of programs and services.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor’s Degree in Social Work

Community Services Manager Resume

Headline : As a Community Services Manager, made recommendations and participate in the formulation and implementation of Library administrative, personnel, and operational programs and procedures, exercised managerial authority over all division employees, in cooperation with respective functional supervisors, including but not limited to hiring, training, discipline, and employee evaluation.

Skills : Interpersonal Skills, Analytical Skills.

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Description :

  1. Worked at a remote location or perform their duties off-site.
  2. Prepared and administered annual division budget and maintained expenditure control.
  3. Evaluated results and recommended changes accordingly to provide effective, efficient services to the community.
  4. Coordinated with other division managers to deliver services as effectively and efficiently as possible. 
  5. Worked with the management team to continually assess the balance of traditional services with information technology opportunities and consider the potential impact of emerging trends in public libraries.
  6. Facilitated and coordinated services and programming for the libraries.
  7. Managed effective use of the Library’s information technology resources to improve organizational productivity and customer service in collaboration with the Digital Services Department.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor’s Degree in Social Work

Community Services Manager Resume

Headline : As a Community Services Manager, led teams and managed operations within a senior, or community center setting and possess strong leadership skills, including the ability to inspire and motivate staff, volunteers, and program participants, experience in budget development and management, grant management, and program compliance, report preparation, and identifying and implementing service and facility improvements.

Skills : Grant Writing, Cultural Competency.

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Description :

  1. Developed innovative and engaging programs and activities tailored to the needs and interests of seniors.
  2. Adept at building and maintaining relationships with community partners, stakeholders, and local organizations and possess excellent communication skills and a collaborative approach to working with others to promote the center's mission and goals.
  3. Compassioned and empathetic with a genuine concern for the well-being of staff, volunteers, and participants and a commitment to creating a warm, inclusive, and supportive environment where all individuals feel valued and respected.
  4. Oversaw facility operations, and ensured compliance with relevant regulations and policies.
  5. Developed effective solutions, including the ability to handle diverse issues with diplomacy, professionalism, and a focus on positive outcomes.
  6. Stayed informed about best practices, emerging trends, and advancements in senior care and programming.
  7. Worked flexible hours, including evenings and weekends, as needed.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor’s Degree in Social Work

Community Services Manager Resume

Headline : As a Community Services Manager, worked a varied schedule including weekends and holidays as required, and worked in a typical office setting with daily exposure to outdoor environment (heat, cold, damp, rain, etc.) when touring the community.

Skills : Data Analysis and Reporting, Excellent Communication and Interpersonal Skills.

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Description :

  1. Handled stressful, urgent, novel, and diverse work situations daily.
  2. Developed and provided training services at an organizational level, including knowledge and experience in implementing and maintaining Learning Management Systems.
  3. Provided a high level of customer service.
  4. Effectively managed multiple priorities and competing deadlines.
  5. Worked in a fast-paced environment and adapted to changing priorities and needs.
  6. Took initiative, proactively developed solutions, and made sound decisions.
  7. Ensured services are inclusive and equitable.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor’s Degree in Social Work

Community Services Manager Resume

Summary : As a Community Services Manager, maintained current knowledge and understanding of the industry, competition, and market, applying this knowledge to gauge the community's success and improve results, embraced continual learning by taking initiative to improve management ability, professional skills, and job knowledge, while encouraging team members to take control of their own learning and development experiences.

Skills : Stakeholder Collaboration, Volunteer Recruitment and Management.

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Description :

  1. Actively strived to create a workplace environment that supports Camden’s commitment to being a great place to work.
  2. Understood and complied with all Camden policies, procedures, and applicable laws (fair housing laws and employment laws ).
  3. Ensured community compliance with safety, industry, and state/city/federal regulations and requirements.
  4. Oversaw new development or rehabilitation of a community (market surveys/strategies, provide property management insight/input to construction team or contractor, walk apartments, punch-out).
  5. Led the team by example by maintaining a professional image and a customer-focused attitude at all times.
  6. Experienced in residential property management required, supervisory experience preferred.
  7. Met and exceeded sales and customer service objectives.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor’s Degree in Social Work

Community Services Manager Resume

Headline : As a Community Services Manager, analyzed to assist in the coordination of daily functions of the program, and training for clients with developmental disabilities.

Skills : Program Development and Management, Community Outreach and Engagement.

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Description :

  1. Expert in a management and/or supervisory role worked directly with clients with developmental disabilities.
  2. Achieved results and meeting goals related to customer sentiment, occupancy and retention, NOI, managing expenses, and other community performance expectations
  3. Created strategic plans to meet individual and community performance goals and achieve market results that consistently exceed submarket occupancy and rent growth performance
  4. Supported Camden’s mission of providing Living Excellence by ensuring that your team is customer-focused and provides the best service to prospects, residents, guests, and vendors at every point of contact while striving to exceed expectations
  5. Supported organizational objectives by communicating goals with your team and encouraging individual and team accountability
  6. Utilized effective recruitment, coaching, motivation, and development techniques to manage and lead a successful and highly skilled team, while understanding your team member's professional goals and leveraging their strengths to meet organizational objectives
  7. Demonstrated a people-driven attitude by building strong working relationships with your team members, peers, leadership, and support department team members
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor’s Degree in Social Work

Community Services Manager Resume

Objective : As a Community Services Manager, assisted with budget development and provided input to grants annually, monitored income and expenses in keeping with approved budget guidelines monthly.

Skills : Team Leadership and Supervision, Budget and Resource Management.

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Description :

  1. Maintained communication with counselors, parents, and other services at least once a quarter.
  2. Trained, provided on-the-job orientation, and mentored as needed.
  3. Assisted in the planning and implementation of staff professional development needs (staff meetings, staff training, in-services, mentor meetings, one-on-one meetings).
  4. Provided support and supervision to assigned clients in the work setting and community, when necessary, while adhering to agency policies and procedures.
  5. Handled emergencies or scheduling conflicts as necessary.
  6. Maintained positive professional relationships with families, employers, and community members.
  7. Led the team in establishing creative marketing and social media strategies to increase property traffic
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor’s Degree in Social Work

Community Services Manager Resume

Summary : As a Community Services Manager, wrote grant requests and seek funds for specific City human service programs, and other city department projects in alignment with strategic plans, as needed, maintained regular, reliable and punctual attendance.

Skills : Grant Writing and Fundraising, Performance Evaluation and Improvement.

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Description :

  1. Developed community-integrated programs for customers as directed by the Director.
  2. Ensured every customer's support plan meets their needs.
  3. Ensured adequate staffing to meet program needs.
  4. Evaluated customer service in community integration, volunteerism, and independent living skills.
  5. Ensured that all meetings between staff, customers, and others were completed promptly.
  6. Submitted all required reporting to funding sources maintaining a partnership with the funding sources.
  7. Ensured funding source contracts were completed and service authorizations annually.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor’s Degree in Social Work